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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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12:12 pm EST
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Ford Recall On: 2020 Ford Explorer

Recall is for a rear axil bolt. Most dealers cannot get the tool from Ford for the repair. One dealer who can has a backup of 130 requests and Ford only allows an order of (4) replacement parts per week. My dealer cannot even get the tool from Ford which is necessary for the repair! No loaner or rental car is available so I am supposed to drive a defective car? I am handicapped and only have this vehicle for essential transportation - not acceptable!

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Ford - Requesting help of some kind, please

To whom it may concern, What I am about to say I guess you could say someone has said before. It wasn't me and we don't have a habit of bad reviews or even writing reviews. Our son bought a Ford Focus w/ eco boost from Bill Penny in Huntsville, Al. He's had it 6 mos...made payments on time. He's a single parent trying to work hard everyday to support hi...

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Ford - Service

Case #: CXH01356316 Followup I am submitting this complaint against Westway Ford Service in Irving, Texas because I feel their negligence possibly put my life in danger. I initially put my car in their shop to fix my left drivers side wheel bearing, that also led to their repairing my car's oil pan. When I got my car back, after almost a month waiting and...

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1:14 pm EST
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Ford lead frame replacement and out of warrenty by two weeks

I brought my 2013 f 150 into the local dealer in 2022 for the transmission shifting into first gear while driving and they found no codes or problems with the truck even thou it still continued to happen . then in nov15 ish i brought it back for the same problem and they found the lead frame was the reason. but by then my my powertrain warranty had expired on nov 1 2023 and they would not cover the repair. if there was a recall from back in 2019 why did they not fix the problem then while it was stil under warranty.. they applied for goodwill to cover the repairs but the claim was denied. i think this is unacceptable as they should have fixed the problem in 2022 when it was first brought in.

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Ford New F350 Order Code 1116

I ordered a new 2023 F350 Platinum on 11/15/2022 For a while I received updates stating supply issues which stopped in Aug. It is now 2024 and I just found out that I will need to reorder and start the waiting game all over again with no guarantee that Ford won't blow this order off also. The new order will be with a steep price increase as a 2024, maybe that is why Ford ignored my current order for over a year. I have been true to the Ford brand for decades even as I watch GM taking over our area but right now I feel like a chump getting played.

Claimed loss: 14 months wasted on waiting to get kicked to the curb by Ford.

Desired outcome: The truck I ordered or told by Ford to change brands.

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7:01 pm EST
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Ford - Ford 2023 F150 Limited

Purchased Truck on show room floor on Oct 25, 2023! They said used and returned w 3100 miles. Purchased and wrote check for truck, approx 77,000+. Drove home. As drove home, noticed mileage was 5700! Called manager at Planet Ford- Houston on I45. She said, well it was used and you got good deal. 2 days later, on board screen went out, does not reboot. Door...

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7:42 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Ford 2019 ford edge with coolant intrusion

I purchased my ford edge 3/2019 new, it’s been good until yesterday when the heat was not working my husband noticed the coolant was low and added more , this morning while driving to the hospital I work at as a nurse the car was cutting out and trying to die, the coolant was gone. It’s been brought to my attention that this is a known issue with the coolant intrusion and egr issues now this is my second ford with similar issues our 2006 ford f-350 cost 12,000 for engine work for which ford would not take any responsibility and we paid the price. Now I again took a chance on a ford and a being told I need a new engine at 73,000 miles. I am a nurse I cannot afford this not to mention it’s a 2019 with 73000 miles. Please contact me and let me know what is being done to fix this issue as I still owe in the vehicle.

Anita Kaenel

[protected]

11n919 tower rd

Hampshire,Illinois 60140

[protected]@aol.com

Claimed loss: Engine

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Resolved

No steps taken I am told it’s out of warranty

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4:53 pm EST
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Ford Ford motor credit sucks

I am fighting ford credit as we speak. They never sent me any letters of itemizations after the repo (which is required under Minnesota law, which makes the account null and void). My loan is currently cured so they cannot come after me, but since I started disputing them since there were inaccuracy’s on my credit reports, they started opening and then closing my credit bureau accounts within a couple of days from each other. Causing the accounts to be considered a recent closed account with a charge off. They have done it 3 times in the past year. The first time caused two of my credit scores to drop over 80 points. They were both in the low 700’s. I truly believe they are doing this purposely and maliciously. One of the disputes is the last reported payment date, and that was never made by me, was 4 days before they took physical possession of the vehicle, which they enabled it 800 miles from my home.

If they don’t send or delete my account, I have evidential paperwork I will be sending, with the letter I sent to them, and be filing against them with the FCRA, with sent copies to them and the credit bureaus.

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Ford APIM module

I recently purchased a 2023 superduty that I ordered and at 2100 miles the screen on the dash that everything is connected to went black. After taking it to the dealer where I purchased it they say the APIM module is bad. They ordered me one and after about 10 days it came in and I spent the whole day at the dealership while they tried to install it with no luck. The dealership claims ford and the module can't connect to one another. I was told my truck was pushed through because of the up coming strike.

I phoned Ford coustomer service looking for help and they opened a case but can't seem to get anywhere. The coustomer service lady said she would call me last Wedensday but didn't and that's been 6 days ago. She won't return calls or emails.

I now find myself at a diffrent dealer hoping to get some help

Desired outcome: Just want my truck fixed or get my money back and buy a older truck with out all the electronics

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Ford - 2019 Ford F-150

On Friday 10/13/2023 at 3:25 PM, I called the Ford dealer where I bought a 2019 F150 XLT in the Fall of 2020 and asked if they could look up the paperwork on the purchase of my truck. I had recently moved to a new address and all my papers were packed. I explained the truck kept hesitating when changing from 2nd to 3rd. My shoulder was previously broken...

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12:08 pm EST

Ford Repairs and services performed at Reineke Ford, Tiffin, OH

Vehicle was towed to dealership with symptoms indicating a dead battery. Unrelated to the repair, dealership "winterized" vehicle, racking up charges of $1120.00. Winterization, included tire rotation (450 miles recorded since previous tire rotation). While traveling to Toledo, following this work, vehicle began to vibrate severely. Upon further investigation, all lug nuts on vehicle were found to be loose and two lug nuts were missing.

Claimed loss: Luckily, there was no damage to the vehicle. So, although unnecessary services were performed, there are no losses to claim. However, as a Ford employee, I am personally embarrassed at this behavior by a dealership service center.

Desired outcome: Service department should be reprimanded. Expectation in future would be that work estimates are provided prior to work being performed.

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1:34 pm EST
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Ford Donnelly Ford - Service Dept. - Ottawa, ON, Canada

Service Department Experiences

Unfortunately, the bad out weigh the good.

The Good:

Very knowledgeable front office service staff who quickly follow up with client. I was kept fully informed of every step of my truck maintenance.

The Bad:

1. Scheduling: Outrageous wait times with unreliability to commit to apt. in the end. I had to wait 5 weeks for semi urgent apt. Donnelly Ford cancelled my apt one day prior and offered a new apt 3 weeks later; total wait 8 weeks for semi urgent issue. Ultimately, apt was cancelled. You are far better off scheduling an apt elsewhere.

2. Honouring Ford Service Contract: My Ford service contract includes vehicle replacement for repairs. Truck was in service for 1 week. When asked for replacement vehicle according to my service contract; reply was none available (despite waiting 5 weeks). There was no apology for not honouring Ford contract and there was no effort to subsequently attempt to find replacement. In other words, they simply ignored the vehicle replacement option that I purchased in the Ford service contract. Very disappointing.

Overall, great front office service staff in communications unfortunately, the rest of the service department needs a significant overhaul.

Go somewhere else.

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Ford - Ford F350 6.7 CP4 Pump Failure

CAS-45322667-H8F1T6 CRM:058100399: 2020 Ford F350 Catestrophic CP4 Pump Failure Dear Mr. Farley, I know your time is very valuable so I will try to make this as short as possible but there is a lot of information I would like to share - please bear with me and thank you in advance for your time and consideration (I hope you find the time to read the...

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9:43 am EST
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Ford Problemas de motor falta de potencia en un motor nuevo

Problemas de motor

Recibidos

Charly rossi20

08:51 (hace 21 minutos)

Para fordlr

Señor/es de ford motor company

Me dirijo a usted con el objeto de pedirle asesoramiento con respecto a una camioneta ford ranger xlt motor puma 3.2 5 cilindros que no tiene fuerza,. Solo entrega 91,32 cv. A continuación paso a relatar en detalle los acontecimientos.-

El motor original sufrió el corte de la cadena de la bomba de aceite por lo cual el concesionario ford (lozcalzo) de la localidad de lobos provincia de buenos aires argentina sugiere cambiar el motor por uno nuevo, el cual fue colocado en dicho concesionario con todas las garantías que ofrece ford por un motor nuevo.-

A continuación, cuando retiro el vehículo percibo que le falta fuerza, por lo cual me comunico con el encargado de taller donde me dice que puede ser el combustible viejo, donde le digo que no puede ser y me dice que le lleve el vehículo nuevamente para poder chequearlo, con el inconveniente que me encuentro a 200 millas del concesionario, cuando puedo coordinar mis tiempos laborales le llevo el vehículo nuevamente y al no tener respuesta después de unos 40 días aproximadamente voy y retiro el vehículo en las mismas condiciones que se lo lleve, donde me informan que no tiene fuerza y no saben que problema tiene, por lo cual le pido que cambien nuevamente el motor y me comunican que la falla que presenta no amerita el cambio.-

Como pueden ver después de este panorama, donde el concesionario no sabe que problema tiene el motor, me encuentro en una situación compleja, por lo cual le pido por favor dentro de sus posibilidades me informen cual puede ser el inconveniente por la falta de fuerza del motor.-

También consulte con ford argentina y ante la negativa para solucionar el problema inicie acciones legales pero yo continuo con el mal funcionamiento del vehículo motivo por el cual me atrevo a molestar a ustedes para ver si consigo información para transmitirle algún mecánico que pueda solucionar el problema.-

A continuación le envío toda la documentación y el informe de potencia del motor para graficar mejor el inconveniente que tengo.-

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Sin otro particular y con las disculpas del caso

Lo saludo muy atte

Carlos rossi

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Ford - 2014 ford fusion

November 8,2023 while waiting at my pharmacy drive... I thru heard a loud pop. after completing the pick-up slowly made my way to the red light to cross the intersection at which point, I realized I didn't have any brakes. I drove slowly toward home trying to not go fast and made it to my driveway where i turned away from my neighbor's property and hit my...

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Ford - 2014 ford pick up

I purchased this Vehicle from Harbor Auto Center 808 N. Harbor Blvd Santa Ana, Ca. 92703 Sales Manager Tom Suliman. I paid $4,000 down-payment and rest was financed in total the purchase cost me $22,101.54 this vehicle was sold to me with no service made as per Diagnostic. I brought the vehicle back to the Dealership to advised them that it was having...

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Ford - Service

On [protected] I Natha J Thomas purchased a preowned 2016 Ford Mustang V6 from Auto Nation Ford, at 12227 Gulf Frwy Houston, Texas 77034, after observing the vehicle and completing the financing I attempted to drive home in my newly purchased car. While enroute to my home, approximately 5 miles from my home, my newly purchased vehicle demonstrated some...

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Ford 2015 Ford Explorer Windshield panel

I am an adjuster for North Carolina Farm Bureau Insurance. Once of our insured’s reported that their windshield panel, left specifically, has blown up and become loose causing the windshield to now leak on their 2015 Ford Explorer. I investigated the claim and found where the National Highway Traffic Safety Administration has opened an investigation regarding this complaint of the windshield trim panels flying off of Ford Explorer vehicles. Please let me know if there is any type of recall or information you can provide regarding

Claimed loss: Left windshield moulding replacement - $329.14

Desired outcome: Repayment to NC Farm Bureau Insurance for claim paid

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Ford - Ford Kuga 2014 quatro car with automatic transmission is unfixable

3 months ago, when the mileage of the Ford Kuga 2014 car reached 180,000 km, the automatic gearbox simply broke down (as all the domestic craftsmen we visited said afterwards - this is the main problem of this car, which no one undertakes to fix) . So when we were leaving the yard, the car just stalled and stopped moving - I pressed the gas and nothing...

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Ford - Driver side door tack welding

After purchasing a pre-owed Ford Escape SE Hybrid at 40,000 miles the Tack welding on the driver side door broke. After contact to dealers in Virginia Beach/ Chesapeake Area neither could offer assistance as they do not have auto body repair shop?! So I continued to drive the vehicle for a year. Ford delalership contacted me on an engine recall item and...

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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