KIA Motors’s earns a 1.3-star rating from 11 reviews and 1643 complaints, showing that the majority of car owners are dissatisfied with their vehicles.
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air bags did not deploy!
I have a 2004 KIA with 33804 miles on it on march 5, 2007 I have a serious accident and my AIR bags did not Deploy... Only GODS MERCY SAVED ME...
extremely dissatisfied with kia motors america
We have a 2005 Sorento that since almost new has had a highly intermittent shifting problem in the defective manual transmission.
We have documented several times via telephone and by certified letters to Kia Motors America Inc. When we asked, Kia denied any other documented cases of our problem.
Even though we have confirmed that we are not an isolated case at the dealer and this problem is a serious safety issue Kia Inc. refuses to honor their warranty and will not replace our transmission (or anyone's with this exact problem). For the record, the dealer has been extremely courteous and professional but we understand their hands are tied due to corporates indifference.
We are not surprised that Kia has not duplicated the intermittent shifting problem during test driving but that does not mean it does not exist. Kia will not accept responsibility for their vehicle. Kia Inc. is "dropping the ball" big time.
Keep in mind that we are dealing with a defective component that impairs the safety of our vehicle and endangers our lives. (We are not talking about just a luxury item i.e. clock, cd players etc.)
Kia dealers have informed us that very few manual transmission Sorento's are sold in the USA so our problem is appearing in very limited numbers. Perhaps too few for a defect to become apparent. If more consumers were complaining of their unsafe vehicles due to defective transmission then Kia would be forced to give this problem the immediate attention it deserves. A recall begins with just one consumer's complaint.
We are sickened by their non-solution to our problem. We have documented repeatedly with Kia Inc. that our Sorento is an unsafe vehicle and should not be allowed on the road until it's defect has been corrected. As far as Kia is concerned the problem does not exist.
Kia's message to us is that they do not value our safety in a vehicle they manufactured. DISGUSTING!
If the situation were reversed the very same Kia Inc. staff adamantly refusing assistance to us would understand how frightening it is to be driving our unsafe Sorento and would insist that Kia Inc. take full responsibility and immediate action to correct the problem. I seriously doubt they would accept Kia Inc. telling them there is nothing they can do to help them. If those same Kia Inc. employees were behind the wheel of our unsafe Sorento with their families including their young children or young grandchildren maybe they wouldn't be so quick to deny that the problem exists.
Here is what happens when we are driving our Sorento: intermittently, suddenly we can not shift gears at all and of course, the vehicle will not move at all. It has happened upshifting in first pulling away from lights and pulling out into traffic and upshifting and downshifting in higher gears. We have been in the middle of intersections, in city traffic and highway driving. We immediately turn on our emergency flashers and wave other drivers around us while they are honking, yelling, and slamming on their brakes to avoid hitting us. We repeatedly try to shift gears and finally get it to shift again and move to safety. Very unsettling to say the least.
My wife is afraid to drive our vehicle and I fear for her, my children and young grandchildren, as well as my own safety. Every time we make a left turn or pull out into traffic we wonder if this is the time it will happen again. Driving is stressful enough without this added dangerous burden!
We are absolutely shocked and disgusted at Kia Motors Inc.'s unacceptable customer service. We are not being unreasonable by asking for a replacement transmission. At this point we should be asking for a replacement vehicle! We don't even know if a replacement transmission will be defect free or have the same problem but we have only asked for new transmission.
I was sold and installed bad breaks when I attempted to returned the worker stated that the life time parts warranty had expired. I would not accept another KIA or have car services at a KIA dealership if they both were free. The car is good until it have to be services. the car is only 6 years but I have had the brakes services 12 times the car was brought for my mom but I had to take over the high payments (another story) fear of one day mom in a ditch because of the brakes had other service done at the dealership and was not pleased I brought mom a Honda and she has been very pleased.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a kia sorento 2007, I brought it in for a recall on the brake light switch behind the pedal. They suggested I change the cabin filters as well as the air filter which I did and asked them that they change the oil while they have it. Well, what a mistake, theres a plastic cage that sticks down through the oil filter to keep it in place and wouldnt you know of course it was broken and they say it fell down in to the engine. So $1800.00 later for the repair and $317.00 for a rented car while they had my truck 6 days its fixed. I stopped payment on the check after I drove away thinking that KIA would do something about it because I still have approx 20, 000 miles left on my warranty "NOT" the repair service tech said it was the guy before him that broke it wouldnt you know and of course KIA took that hook line and sinker. I live in Manchester N.H. so if you go to their KIA'S site and find the closest dealer in the 03103 area code you will see which crooked dealership I had to deal with for this. Great job by the government to let cars in this country that promise the world to sell, go ahead try to collect on any warranty issues with this company. There is a loophole for every part on these automobiles. And the government lets it go on and on and on and on without stepping in. Mike H.
Report all these problem together with documented proof to the national highway safety administration. If they find that this is in fact a safety issue they will order kia motors to issue a recall.
I have a kia sedena 2004 which i had to get my trans replace thank god i was still under . however my time belt had to be replace, my heat and cooling unit and my steeling is now broke I HATE KA
another extremely poor quality kia vehicle!
Here are the problems I had with my 2002 kia sedona ex:
Gas gauge – after filling up with gas, the gauge immediately moved to half but took about five minutes to move from half to full.
It also didn’t read accurately. While driving, it slowly dropped (As would be expected). The problem here was, it showed only 1/2 a tank of fuel when it's really 3/4 full.
Trip computer / overhead console – the digital display for the various overhead console functions was wrong. For instance, it showed time as 3:69 p. M. And the temp readings were preceded by a small l.
Sliding doors – on the left sliding doors, the plastic bushing busted off the center support brackets causing the door to bind.
Windshield wipers – completely failed when the connecting bushings fell apart.
Interior door handles –the handle actuates a cable attached to the latch, allowing the door to open when the handle is pulled. The cable seemed to have too much slack in it, making it difficult to open the door from the inside. The interior door handle on the left (In my case, driver's) side simply broke off because it is non-reinforced plastic
Oil usage – in just under 3, 000 miles, it leaked and/or burned about 3/4 of a quart. There's no evident leak, so i'm guessing that it's the latter.
Air conditioner – leaked refrigerant slowly and then ceased to function.
Engine – jerked (Or stalled) hard, threw on check engine light but continued to run.
Paint – the paint beneath the rear window peeled. Clearcoat paint on piece above license plate "alligatored" or "checked."
Airbag light — airbag light was constantly lit.
Warning lights – warning lights for charging system and brake never light (Bulbs test okay).
Charging system – this malfunctioned, requiring replacement of alternator.
Acceleration – sometimes ran at idle speed even when trying to accelerate.
Glove compartment door – failed to close entirely, allowing inside light to stay on.
Cruise control – periodically shut off automatically and could not be turned back on until the vehicle was stopped, shut off, and restarted.
Leather cover – peeled off of the shifter and had to be re-glued.
Sun visors – plastic broke causing mirror covers to fall out.
They had to be replaced.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor management and procedure of handling clients especially to Acctg. Dept. of kia motors located in Mandaue City.
Optima 2016 I bought the chassis number knagx411bga420673 but it did not find any details please profile pinthe key to send it to me
I'd like to buy a Kia Niro 2017. When does it comes to Sri Lanka?
After the recall replacement of the control arm, I am still having issues with the front end. There isn't a single bolt that isn't rusted. The wheel bearing hub assembly bolts are so rusted the mechanic's ratchet broke. Has anyone else reported issues?
Hello I don't have a complaint just and inquiry about how to get a 4 door 2016 kia optima convertible. I was wondering if the concept ever came out or if I can get a custom one designed or something
Before I purchase the car I have asked the Kia motor team is this car is number one whit 360 camera and Redar they say yes, I have seen number one top of the range on the website it is totally different than what I have now
I have a 2014 kia rio and have just been told I need new brakes. There are only 20, 000 km on it. I find this atrocious that I need to spend this much money on a 3 year old car. I will never recommend it. Ive had many new cars and have never had to purchase new brakes at such a low mileage.
KNAKU811XE5463581-KIA SORENTO manufacturing defect on oil passage to connecting rod bearings
car having full service history until 108768 kilometers otherwise please give me KIA middle east office contacts
As per Kia motors its having recall on engine failures on 2.4 sorento engines
manikandan.tanjore@alfuttaim.com
[protected]
Your cars are garbage! You have the audacity to make a tv commercial that compares your horrible cars to a BMW? Get the hell out of here! Try again Kia! The acronym for your terrible company is Keep It Away! You make such awful cars! And people are stupid enough to by them! Your warranty is a joke!
online schedule appointment does not work. There was no response. Tried 2 phone numbers for appointment all I got was busy signal. Took me 1 hour to find the correct phone number. Why don"t you take off online schedule appointment? At least make sure that your customers have the right phone number for service. I had to find on yelp
Overview of KIA Motors complaint handling
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KIA Motors Contacts
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KIA Motors emailsmarketing@kia.com100%Confidence score: 100%Support
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KIA Motors address12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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KIA Motors social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 09, 2025 - View all KIA Motors contacts
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My Daughter was just in an accident with a 2005 KIA Spectra. The entire front of the car is gone. Her airbags did not deploy. We bought the car new and there was never an accident before therefore no reason to reset them. Thank god she was not injured but her boyfriend sustained a large cut to his eye requiring 18 stithes after hitting his head od the dash. they were both wearing seatbelts. Ihave to wonder if there is anything we can do