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My vehicle recently began shutting down. It was taken to Kia Motors service department and told that the oil is suffering from a situation that was a part of a class action lawsuit where the oil was being rapidly consumed. However, now Kia is saying I need to produce records of my oil changes from 2020 and 2021 to show that wasnt the issue in 2025 despite the warranty. I tried to contact Jiffy Lube which doesn't store records after two years and the information was never sent to Carfax by Jiffy Lube. I cannot locate the records. The engine is currently failing but Kia maintains they cannot do anything until the engine fails completely.
Desired outcome: Repair of the engine's oil consumption issue.
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That does sound difficult. If possible, try to collect any other service receipts or documentation from the time, even if they are not from Jiffy Lube. Often, minor pieces of information or other repair records can help bolster your case. Don't stop advocating for more information on the warranty – you shouldn't have to wait until the engine in question fails completely to get answers. Good luck!