KIA Motors – Vehicle returned from service with broken part and dirty.

Had warning indicators for high beams malfunction on 2020 Sportage bought new March 2020 and has 32,000 miles. Took vehicle to Kia Wilmington. Was originally told the battery needed to be replaced. Agreed to battery replacement. Got another call where service person asked if my husband was sitting down. Proceeded to tell him the front camera needed replacement and would cost $2,100.00. Husband asked if it was under warranty and told the warranty expired 1 month ago. My husband asked how the camera could have broken and was told probably by getting hit. Due to location of the camera, it makes no sense that it could have been hit. Car hasn’t had any accidents. When car was returned, it was obvious the service person had removed the front camera cover and tried using glue to re-attach it. In addition, there was greasy finger prints from where the hood was lifted to change the battery. Now, the sun has softened the glue and the camera cover is half off. Not really sure why a camera would go bad after only 32,000 miles and not happy my car was returned in the condition it was. In addition, the mechanic hinted that we may have to purchase a new vehicle before it was up for inspection next year because of the warning lights. He did then realize it wasn’t a check engine light and said it probably wouldn’t be a problem. Unfortunately, my husband didn’t notice the issue with the camera cover when he picked the vehicle up because it was broken on the passenger side. I’ve added a photo where you can see where the mechanic tried to glue the camera cover back onto my windshield. I didn’t take pictures of the grease on hood of car, just cleaned it off.

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