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KIA Motors

KIA Motors review: I am very unhappy with the service I am receiving.

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Author of the review
12:08 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am very unhappy with the service I am receiving at Riverchase Kia. I scheduled an appointment to bring my vehicle in for service on Tuesday. Upon arrival I was told 1 to 2 days to do a diagnosis on my transmission. I have been calling over 6 times to reach a service person and getting disconnected and voicemail boxes full. When I spoke with someone, he was explaining that it will be 3 to 5 days to even have it looked at. I am very angry. This is just a checkup, and I explained at drop off that I needed it road ready to go to Detroit on July 31st. This is unacceptable. This is jeopardizing my Family Reunion trip. I have asked to speak to a manager or supervisor, or owner and I am being told that they will call me back. This is unheard of. I need to have a vehicle that seats 3 adults and 3 children in car seats for the Reunion. Not only am I being held hostage with my vehicle just sitting there I am also unable to perform my job without a vehicle. I need my vehicle addressed today or I need a loaner that will be able to facilitate my needs. Yvonne Campbell [protected]

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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2025
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KIA Motors Category
KIA Motors is ranked 4 among 1343 companies in the Car Dealers category
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