KIA Motors

My 2017 V6 Kia Sorento had its engine seize as I was driving in a dangerous location for a car to be stranded - no warning of any potential for failure. Paid for a tow to have a mechanic tell me the engine burned all but.5 qts of oil, even though I get routine oil canges. Kia cust srvc stated I needed another diagnostics exam by a kia dealership. So after paying for a tow to the Kia Mech and paying for the new diagnostics test to the independent kia dealer, I was quoted $10k for an engine replacement. For a kia engine that seized. Even after I did allll the right things when it came to maintaining the vehicle. After researching, I found several class action lawsuits in regard to my situation. I filed a claim for the lawsuit but my vehicle isn't eligible b/c it's a 6-cylinder. Kia offered me a $1.5k trade-in for my now kia sorento paperweight. Kia will not take any responsibility for knowingly manufacturing and selling a product that burns the entire amount of oil in the engine, regardless of regular maintenance. So I am stuck holding the bag for the original mech's diagnosis, towing fees, the kia dealer's diagnosis, the new car loan I know must get, the remaining $8k due on my existing loan plus an 8% interest rate regardless of my 800 credit score.

KIA IS A BUNCH OF COWARDLY CRIMINALS THAT SELL FAULTY CARDS TO FULL-TIME WORKING MOTHERS WITH 3 KIDS AT HOME

Dear Kia Team,

My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help.

I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the vehicle complies with KMVSS( Korean Motor Vehicle Safety Standards) or UN Standards.

Kia Europe cannot give any information as the vehicle was never produced for Europe. Fair enough. But I think it is poor performance that they claim to have no access to Kia Korea, finding a department that would be able to issue the data linked to my vehicle ID. Seriously? Kia in Europe does not talk to HQ in Korea?

Kia Korea even more surprisingly just told me to contact the dealer who sold me the car and this person just did not grasp the ask, and simply sent me marketing material for the latest Carnival (not even mine) model. Utterly useless. They play a blame game and no one takes responsibility or provides needed service.

Good day All,

Hope you are well!

On the 9th of March 2024, I paid for parts which KIA South Africa didn't have in stock. I was only told on Monday; the 11th of March that the stock has been ordered and will be coming directly from Korea and the estimate date in 21 days.

The replacement is out of Warranty, so this was a cash deal and had no alternative mode of transportation. Since and after the 4th of March; I've been using e-halling transport. Which costs me R150-180 (on bad weather; the amount doubles) a day per trip to work. Over the weeks I found myself spending on transport more than I could bargain. I therefore contacted the service provider asking for their assistance with a loan or hired car. I was told that they don't have any vehicles that they assist me with. To even make it worse; the ETA date which was initially the 11th of April; changed to the 16th and now the 19th of April.

I explained to the service provider my financial position after they had the car for a month; and none was taken, i then demand that they give my car back and give me a refund.

The car was driveable when I left it at the service provider; and now it comes back it is not.

The Manager refuses to give me a refund; saying that they can't cancel the order of parts since they're ordered for me. What is my recourse?

No parts; the car is not driveable and no refund?!

My name is Dr. Louay Labban, I am a proud owner of Kia Forte 2016 and I have been an owner of many Kia vehicles. Last month the traction and service lights appeared on my dash board and I was concerned about the vehicle so I towed the car to Hendricks Kia in Concord, NC. Since that time which has been around a month, they have been guessing about the issue and how to fix it. One time they had said that crankshaft sensor had been faulty and they had replaced it, then they said the CPM was not reading. This confusion have been costing me time and money. I have been renting a car on my personal cost and they cost of repair they have been asking is too high. The car has only 60K miles and it's too early for a Kia to have such a serious mechanical issue. I am not sure if there are any warranty that cover this vehicle and I am not sure when they are going to pinpoint the real issue and to fix it. I am really disappointed of the vehicle and of the service. It would be really appreciated if you can do something about this issue and try to settle it for a customer satisfaction and your company reputation. Thanks

Engine burns through oil. I have to add oil all the time - 2 quarts a week. There is no leak. The exterior rear of the car will not stay clean, it’s burning so much oil. Our mechanic suggests that we “hang in there” in hopes that Kia will recall the engine. We are trying to hang on but we will not likely buy another Kia in the future. This is a big expense for me!

I purchased a brand new Kia Sportage at Uptown Kia in Cornwall, Ontario in 2020. First off, I want to say what a beautiful showroom this is and how amazing all the staff are at this location. Very friendly, helpful and it's always easy to make appointments in a timely manner. The job at hand gets done, but there are obviously serious issues beyond their scope that need to be further investigated and resolved.

I have three main, recurring complaints.

#1 - The DLR light keeps burning out on the right passenger's side and so far it's been replaced 6 (six) times that I have record of - possibly more. At the moment, it STILL does not work, and unless I get stopped by the police, there seems little point in getting it fixed again at the Cornwall dealership. There is obviously an underlying issue here that needs to be investigated and addressed because I am tired of going back to Kia and wasting my time. I am having similar problems with the right back up light. I am requesting that the entire units be replaced at no charge.

#2 - The external temperature gauge is inaccurate - always has been. Investigated at least twice but has never been resolved. I am requesting further investigation and resolution at no charge.

#3 - The outside door handles break off with regular force. This has occurred at least twice to the passenger rear door (that I have record of) and a couple of times with the other handles. I am requesting that this be investigated and resolved.

Dear Sir/Madam,

We got delivery of seltos from your dealer/Distributor network Dhigra Motors on dated 3rd March 2024 with certain defect highlighted at the time of delivery as well to Mr Ankul Vashishth (Sales person) . as detail below:

1. Engine check light on

2. Adas cruze control not working.

Above Vehicle was return back to them to get this rectify on immediate basis.

Now till date above issues still not rectified inspite of several request and reminder.

We are struggling to get the vehicle in good condition but no rectification done till today.

I am hereby attaching the documents for your intervention & prompt action .

You are requested to replace the vehicle with new one as its not as per our satisfaction.

Thanks & Regards

Abhishek Garg

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I purchased a vehicle from kia west coquitlam. Had it approximately a week, the more time went on then more I realized I don't like anything about the vehicle. They have a 30 day return policy supposedly. So I contacted them and told them I was unhappy with the vehicle and didn't like it. That's when I was told I can't return it, I'd have to trade it in which would give me double negative equity. So he basically said just keep the vehicle that you paid over 30 grand for and hate. Keep it for a year then bring it in and get what I want. Gee thanks buddy. What a crock. Don't advertise 30 day returns if you don't intend on honoring it. I also feel like there is something wrong with the vehicle.its shifts very hard and I can feel that sometimgnis not right underneath. I wish I had just stayed with the original dealer I was going to. I will never purchase from these guys again!

I have been trying to get the recall on my vehicle checked and/or repaired. The dealership has said there isn't a fix. Also, I can't get them to call me back or speak to me directly. I am retired and this is my only vehicle. The VIN is KNDCB3LCXL5400184. I have called Burt Ogden Kia in Harlingen, TX and Mike Shaw Kia in Corpus Christi, TX due to that is where I purchased the vehicle.

It has been months since I first began trying to rectify the recall.

I am at a loss as to what to do next.

We own a Kia Niro (VIN ending number 153073) and we met with a minor rear-ended accident on the 16th of Dec 2023. The car was left with Caliber Collision on the 18th of Dec 2023. They tried fixing the car but there were some error codes they could not calibrate. The car was then moved to Kia 22nd of January 2023 for the dealership Kia west side Katy in Texas to fix it.

Till date, Kia dealership has replaced multiple parts every week and tried calibrating again and again but in vain. I was just told that Richard Martinez, service director from Kia West side is collaborating with Kia Headquarters and is likely to get engineers to take a look at this. Its been 3 months and I only got a loaner car for a month and i have been struggling for 2 months with literally no loaner car. I'm in such a distress situation and no one from Kia dealership is even ready to give me a timeline. I just spoke to Richard this morning and he doesn't even want to share any information neither is he able to give any of us any timeline on when we would be able to get the car back.

I'm stuck without a car to work and my job is in jeopardy as i cannot afford a rental car anymore.

Appreciate if you could help with my case and let me know what's going on and also provide me with a loaner car immediately.

Thanks,

Gayathri Mahadevan

[protected]

I was just informed that my 2021 kia k5 will need to have the wiring harness replaced due to a corrosion with the connector to the egr value. 1st I feel the dealership is trying to take advantage of me. It is very hard to believe that a car 3 yrs. Old that has been kept in a garage will need the wiring harness replaced. This started with a warning service light. The cost of the repair is 5400.00.

The Vin Number is: 5XXG34J22MG029422 2021 KIA K5 The dealership is Ray Skillman Kia located in Greenwood Indiana.

First driver side mirror started peeling, covered under warranty. Then back spoiler feeling, covered under warranty. Then passenger side peeling, passed 36 month, does not cover. Now the lower part of the back door (also plastic) is dull, and will start peeling soon, talked to kia, sorry passed 36 month, does not cover. Well all painted plastic parts will shown the problem sooner or later. The painted metal parts are shine and look as new. Car never polished, washed only manually.. and so on. Well for a top of the line trim for the sportage, this is not acceptable. This a QUALIITY problem, someway when painting the plastic parts (they are painted separated from the car metal parts) they have screwed it. My car has bow 7000 miles, is well take care of, had the car mirror covering the led panel of radio and gps... getting separated, that was changed under warraty, another kia QUALITY problem. I had multiple kias (RONDO, SOULS, FORTE and so on) all always had not problems. during the years that I kept them, the RONDO I had for 10 years, 100000 miles, and had what was expecting from it. Now comes my case of trying to sell that sportage before all get too bad, and buy a new one, well I am keeping far from KIA and HUNDAY. (Also had a Hunday Elantra the kept for long time, and got the expected problem due to age and millage), I do not want CFT (IVT), I want turbo, well by that if I get a new sportage only turbo is the hybrid. So I am looking at some like a Mazda CX30 prestige, have to decide soon, do not want to have car parts painted, then never match the color anyway.

All the windows have just randomly failed down. The last one was my passenger back window on my way to work with it pouring down rain this morning. The first incident was about a year and a half ago, the driver's side window fell, and the window shattered. Took to glass shop and they said regulator needed to be replaced and they put in when they installed new glass. I went to Texarkana Kia dealer ship were bought car and bought a regulator and thought problem was solved. Several months later the window did not work so took back to glass shop that fixed they said regulator not working again. The Glass Shop took off and I got a replacement one at Kia and talked to several people of how my windows were acting but no one said a word about my certain model did have a problem with the regulators. So, all the windows have failed now and so has the dealership they could have said something, I know they had to be aware of the problem. They just wanted me to bring in all they would look and see what the problems could be, I am a working woman that doesn't have money to just see and seeing I bought the car there over the last year and half they could have said something instead of waiting to window just randomly dropped on me. The are number one on customer loyalty.

The hatch door on my 2021 kia seltos the struts fail to work and the hatch door falls down after opening and hits people in the head. Only 18000 on my car. I am a senior and do not go alot. Why has the struts on the door stopped working and the repair shop wants over 150.00 to repair when they should be on warrantee. Please advise. Sharlotte Cooper KNDERCAA9M7155213, vin number 541.954.3888

https://ksupport.kiausa.com/ConsumerAffairs/Error/OtherError

for days it will not allow me into this site so I can review my complaint over my cars theft and me almost being killed in the process.

Case#[protected]

There is information I have given you I need copies of and your site will not allow me in or anything else. my Lawsuit need all the information I summited to you. The.rim.[protected]@gmail.com

https://youtu.be/Vr6kFUkcr6U

Our car ar broke down almost 7 weeks ago on Jan 12, the dealer could not give us an appointment until Feb 1, 3 weeks later.

The car could not be diagnosed locally so they sent report to Kia America, they also don’t know what the problem is or how to fix it.

I’ve called 4 times (they don’t return calls) and they claimed to have escalated the problem but there still hasn’t been any progress, it’s still “waiting in the queue”.

We have paid over $2500 thus far in rental costs of which only part will be reimbursed about 8 weeks after car has been fixed…theoretically.

This has been both an emotional and financial burden and extremely frustrating. We’ve been without our car for almost 7 weeks now with no information as to when it might be repaired and no loaner car to use in the meantime.

Dropped my car to Trinity Kia Service Department on the 9th of February at 7:45am.

I was told by 8:45am on the same day I will have a call back telling me what issues they found. I did not receive a call until 12:45pm that same day.

I was told the car needed a new part that will have to be ordered and shipped, and was told 2 weeks wait at the most.

I then called back to ask about a Hire Car for the mean while and have not heard back from anyone since the 9th Feb (today is 19th Feb)

I keep calling to try and get a hold of someone and all I am told is "I will email the Service Dept. and someone will call you back" no one is calling back.

During my time speaking with receptionists, I found out my part had arrived 3-4 days after I dropped my car off, and no one rang to tell me it arrived.

My car is not currently booked in to be fixed as of yet, and I was told the next available date was the 27th of February, But was told today, that it had moved to mid-late March.

I cannot go this long without a car, I am a mother of multiple children who attend school, I work, I am not happy with service I am NOT receiving by Kia Cairns.

As a returning Kia customer to Roseville Kia, I expected my experience to be a positive one, similar to the last. It was not.

The sales team currently functions with the bait and switch, high pressure, too many people involved tactic that has kept me away from dealers, except Roseville Kia, for the past 20 years. We had in writing what we wanted, were told to come in to sign on the deal as what we wanted worked for Kia Roseville, and when we got there, we were told that Christian the sales manager did not agree to the deal that was sent to us in writing (text) and the haggling commenced when we were supposed to be there to just sign the contract, as we had already done the preapproval through KMF.

Needless to say, we walked out without purchasing and will not be back to Roseville Kia to purchase again. Our business is now elsewhere for our new EV9.