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KIA Motors review: Not receiving phone calls back from Danbury Kia about the replacement of my radio that is still under warranty ( 1 comment)

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12:58 pm EDT
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Have been waiting over 6 weeks for Kia Danbury to get back to us about fixing our Sorento radio. It needs to be replaced and is still under warranty as it has 34000 miles on it which is still under the 36,000 warranty. It’s a 2021 Kia Sorento that needs Apple Car Play replaced. They tried it and said the entire radio unit needs to be replaced, that’s as far as we have gotten over the last 6 weeks! They said they were checking with Kia to see if it was covered under the insurance, which it is as it has less than 36000 miles on it. And we also have bumper to bumper coverage as well. The issue is we keep calling and leaving messages and no one, not even the manager calls us back! This is so frustrating as we get nothing back from anyone at the Danbury Ct Kia dealership! What else are we suppose to do, so that is why we are now reaching out to headquarters to solve this problem. Please help as it’s now been over 6weeks with no answer at all.

Desired outcome: Want ,my radio fixed now.

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C. Hahn
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Oct 16, 2024 4:52 am EDT
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Contact Kia Motors headquarters directly, explaining the situation and the lack of response from Kia Danbury. Include all relevant details, such as your warranty status and attempts to reach the dealership. Request immediate assistance in resolving the radio issue under warranty. If they remain unresponsive, escalate the matter to Kia’s customer service escalation team or consider seeking legal advice regarding your rights under the warranty.

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