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Customer Service

+1 800 519 1511 (Head Office)
+1 800 925 3612 (Auto Finance)
+1 888 922 7629 (Stale Check Team)
+1 888 922 4911 (Stale Check Team)
+1 844 765 5757 (Supplier Inquiries)
12800 Tuckahoe Creek Parkway
Richmond, Florida
United States - 23238
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
CarMax Auto Finance
Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160

Customer Relations Department
Attn: Customer Relations Department, 12800 Tuckahoe Creek Parkway, Richmond, VA 23238

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Complaints & Reviews

Jul 31, 2020

CarMax — Fraud and scam

Carmaz offered me 16, 000.00 positive equity for my paid off audi (which I purchased from them prior) I...

Jun 09, 2020

CarMax — Fraudulent contract, misrepresentation, wrongful repossession, intent to harm

Carmax has bought cars from customers never changing them into their name and causing the customer who sold...

Apr 03, 2020

CarMax — Purchase of my car

Purchased a car and before I left the lot they noticed the window was broken. They said don't worry we...

Nov 06, 2019

CarMax — worn steering column

I purchased my 2015 Toyota Corolla from CarMax in Glencoe, IL in January 2017. Between then and September of...

Aug 15, 2019

CarMax — sales

My husband and our 2 children, who are currently college students, walked the lot this evening. We found a...

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CarMaxservice center (2014 nissan pathfinder/ transmission purchased in august 2018)

My name is Eric Horne, phone # [protected], address is - 7601 north 9th avenue apartment #163 Pensacola, Fl 32514. I bought my 2014 Nissan Pathfinder in August of 2018 and have been having transmission problems. I purchased Max care when I bought the car, the technician John said he would not work on it, and told me I would have to take to dealer, which means they lied to me about maxcare because they told me if ever my car needs to go to dealer they would send it. If I take it I have to pay $100 deductable which I shouldn't have to do. I also asked for an oil change and he couldn't even do it said he didn't have oil filters. A service center that can't even do a oil change has some issues with people not wanting to work. I went in on 02/27/19 of this week trying to take care of my problems. If they will not work on vehicles with maxcare at this location they need to disclose this before customers buy vehicles with maxcare from them. I truely believe this service center needs new personal that are willing to work. This is the 3rd car I have purchased from carmax and I have never seen a service center run this way for Carmax. Their store number is [protected], and the person I am complaining about is technician John.

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    Dec 20, 2018

    CarMax — 2016 ford c max

    Ten days after I bought car check engine light on. They twisted, huhot might to go out. Claimed that a hose...

    Oct 14, 2018

    CarMax — lemon vehicle's

    On 6/8/2018 I purchased a vehicle from CARMAX in Palmdale ca 2&1/2 weeks later it had to go back to the shop...

    Sep 08, 2018

    CarMax — website, sales and transfer policy

    Twice failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put...

    Aug 13, 2018

    CarMax — purchased vehicle 7/2018 check engine light and vehicle jerking started 8/8/18

    Service Area arrived 0650 am told I may be able to have my vehicle service w/o appointment. I can't get...

    CarMaxrepair of clutch toyota matrix

    Hydraulic clutch defective at purchase. Subsequent repair lasted 5 months, 4500 miles, under warranty period. Tow to Kearney Mesa, San Diego location restored pressure in clutch. After test drive and glance at car under carriage, technicians declared sound. Clearly a loss of pressure indicates looming issues, but repair department is refusing further tests. All requests for a copy of repair invoice and warranty are ignored. My attorney is now seeking copies. Email to [protected]@gmail.com

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      May 29, 2018

      CarMax — my car is no good

      Before you buy a car from carmax read this, I bought a car from carmax in houston of the s.w. fwy on...

      Mar 29, 2018

      CarMax — return policy

      Be very careful when signing paperwork with carmax. We traded in a 2013 Chevrolet Spark with 35k miles on it...

      Feb 06, 2018

      CarMax — total loss of vehicle

      Hello, I purchased a 2009 Chevy Tahoe from Carmax in May 2017. My truck was then totaled in Dec.20, 2017. I...

      CarMax — purchased a cadillac cts from carmax in dec 2013. the car over the next 38, 000 miles has required more than $14, 000 in repairs

      I purchased the 2006 cadillac cts from car max on jefferson avenue, new port news virginia in dec. 2013. The...

      CarMax — automobile

      We purchased a car in September and the car had to be returned for repairs within 3 weeks. On today, the car...

      CarMax — sold a car that wasn't safe and mechanically safe! car has been out on repair for 3 months!

      I got my car at carmax in march of this year the same month it started making a noise like it had broken...

      CarMaxreally bad service

      Really bad service when you take the car to fix department. The do not care about appointments it all. They have really dad service to customers. besides that they take up to 5 Hours to tell you and whats wrong with the car when the estimate time is 2 hours. The manager Michael do not offer any type solution for the customer. 7420 W State Rd 84, Davie, FL 33317
      Avoid all of this. DO NOT BUY A CAR FROM THEM

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        CarMax — appraisal of vehicles

        Went to have both of my cars appraised I was insulted and low balled on both vehicles...I have a 2013 Charger...

        CarMaxauto repair not completed

        Had many, many attempts to have rear window with defogger replaced on my 2013 Chevy Suburban by original location where we bought the vehicle. They gave us two weeks to bring it back for repairs if needed. We reported it within warranty two week timeframe over the phone. We explained our schedule would put us over the timeframe. The agent said, "no problem." We took it in when we had scheduled and repairs said it was over the warranty timeframe, even after explaining our situation. They refused to fix it without payment. We called again to attempt to have them fix it and the same thing happened.

        We spoke to a different location who said they would fix it. "Repair" done at alternate location. After a year and a half, same element connector is dangling. On closer inspection noted what appeared and smelled of chewing gum on the metal connector to heating element! It stuck for a year a year and a half. The same connector fell, same side of heating element. Can we challenge them at this point? Probably too late.

        auto repair not completed

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