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CarMax reviews 364

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CarMax Mixed Experiences with CarMax

As someone deeply invested in the world of cars, I must say that CarMax has left customers with mixed feelings. While some have praised the variety and quality of vehicles available, others have faced significant challenges. Issues like undisclosed accidents, poor customer service, and misleading pricing have left many feeling frustrated and dissatisfied. It's clear that CarMax needs to address these concerns to regain trust and provide a more consistent experience for all car buyers.

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10:24 pm EDT
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CarMax AWESOME

Bought a car from CarMax in East Haven & they were wonderful! Salesman was respectful, helpful & knowledgeable. Entire process was seamless. The office was clean and everyone was very friendly.

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CarMax Forget About It-Auto Dealerships!

Carmax is an entity within itself. An effective and efficient way to sell or to buy a vehicle without pressures from pushy Sales Personal! The entire process of obtaining an actual written offer is approx. Thirty minutes or less. Competent Staff (Ontario, Ca)., quick software analysis and an inspection. Simplifies the process. Relaxed environment, large area like arena and a/c give this concept a cool rating!

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  1. Pros
    1. Wide vehicle selection
    2. No-haggle pricing model
    3. Free vehicle history reports
    4. 7-day return policy
    5. Nationwide transfer options
  1. Cons
    1. Premium Pricing Model
    2. Limited Bargaining Power
    3. Inventory Depreciation Risk
    4. Geographic Footprint Constraints
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CarMax Helped me get carmax to get off their lazy a$$

Long story short carmax was trying to hold my pay off amount on my vehicle and cashed it yet wouldn't update it and told me it wasn't received everytime I called yet still charged me for the month, nearly impossible to find a higher up over the idiots I kept talking to and thankfully pissed consumer gave me the info needed to get ahold of someone who pulls strings and get my payoff updated In the system. Was literally taken care of in 2 days from the day I reached out through pissed consumer

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CarMax Takes the pain out of car shopping

Over the years, I have bargained hard when purchasing a new car. So when I discovered CarMax I thought I had died and gone to heaven! Since then I have purchased five cars from them and sold two. Their prices are competitive, the cars are well inspected (they won't sell a car that has been in an accident), they have a wide selection and there is no pressure. And best of all, no haggling! I've found that there are great opportunities when buying up-scale cars that are one or two years old. All of them had mileage under 10k and because of early, high depreciation were much cheaper than new; they even had their original warranty. Because I tend to sell before the warranty expires, other than regular maintenance I've had no repair expense. What's not to like.

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CarMax I requested a tow truck to help with a flat tire using my insurance coverage for my car

I requested a tow truck to help with a flat tire using my insurance coverage for my car. I filled out an online form to make the request, which was easy to do. However, there was a problem when the estimated arrival time for the tow truck was initially set for 1 to 1.5 hours. In the end, the tow truck didn't arrive until 2.5 hours later. I wasn't too bothered by the delay because I know that roadside assistance requests in my area often take a long time to fulfill. However, when the tow truck finally arrived, it wasn't a flatbed truck as I had expected. Instead, it had a flat tire in the rear and was a front-wheel drive vehicle. The driver informed me that their request for assistance didn't mention anything about a flat tire. He asked if I was going to a dealership, as I had gotten the flat tire right across from a dealership. I told him that I wasn't going to a dealership, but he informed me that their request stated that the destination was a dealership, not a regular tire shop. When I submitted my request, I specifically selected the "Flat Tire" option and didn't indicate anything about going to a dealership. So, I am a bit disappointed that my insurance company didn't provide the correct information, which ended up wasting time for the tow truck driver and also made me wait longer for a different truck to be assigned. When I requested a tow truck from a different company, they called me to confirm the information I had provided in my online form before dispatching the truck. This extra step would have helped to avoid the issues that occurred during this transaction.

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R. Desmond
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Don't bother going on for a purchase appraisal based on ***. They have standard (false) reasons to knock the price down. I've experienced it twice now. This week's excuse was a "reweld" in a place my car has never been damaged (I bought it new, so I would know). I heard them use it on the people sitting just down from me too. You might not end up getting any more money from someone else, but at least you won't be rewarding their bait-and-switch dishonesty.

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PhreekYour
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If I could leave a 0 star rating I would. I have spent weeks searching for a vehicle, I finally located one on the carmax website. However I wanted to see and drive the car before purchasing it. So there was a $99 transfer fee: of course before I spent money I wanted to be sure this car had all the features I wanted and make sure I was sure. So today 4/12 I go to transfer the vehicle online only to see its no longer available to me. I am extremely upset at how this was handled, this car was a luxury car with super low mileage for a great price (believe me I have searched low and high) prior to today I spoke with two representatives on Monday who both told me on Monday (4/10) I had 6 days of my reservation left to decide what I wanted to do. I work from home so I signed into it earlier and got busy with work so around lunch time signed back in to pay for the transfer only for the vehicle to be wrong and them to tell me someone took the car off of my reservation and reserved it for another customer. This is extremely unprofessional and in no way can they compensate me for this. I have another vehicle through them that I will be refinancing with another bank because they do HORRIBLE business. 0/10 DO NOT RECOMMEND.

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Tialloni
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Saw a commercial that said, "Get a pre-qualification with no hit to your credit". NOT TRUE. I was bored one night, and wanted to check to see what kind of cars that I would get pre-qualified for. My credit score WAS 815, and with no inquiries on it for at least 2 years (the last inquiry was from when I financed my last new car). Carmax ran a hard hit on my credit report with no authorization from me. Now my credit score is 807, and with an inquiry on it. I didn't realize Carmax did a hard hit on my credit score until I received a denial of credit financing letter in the mail 4/17/23. First off, I did not authorize Carmax to obtain a credit report or a credit score. This was supposed to be a pre-qualification with no hard inquiry. I was just bored and wanted to see what they had to offer. Secondly, how do you deny someone with a credit score of 815? I am 52 years old with impeccable credit. My oldest open account is 30 years old with a $68,000 limit on it. All of my accounts are in good standing and all have $0 balances. I am not mad that I got denied, because I was not going to finance a car from Carmax anyways. I am mad because Carmax accessed my credit report and score without permission. Now my score is 8 points lower because of Carmax's dishonesty. I worked extremely hard to get to 815 and now this. Also, in the denial letter, it says that other lenders, that Carmax works with, *** run a credit report to get me financing for a car that I would not even buy. I wonder how many other lenders are going to run a credit report? I will be contacting Experian and find out what kind of legal action that I can take against Carmax. If this has happened to alot of other people, I promise that I will be the starter of a class action lawsuit. I truly hope that this will not be the case.

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Strongto
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? ? ? Lexus CT200h 03/28/2023 ? ? ? ? ? ? ? ? ? ?. ? ? ?! ? ? ? carmax *** ? ? ? . ? ? ? ? ? ? ? . ? ? ? ? ! ? ? ? ? ? ? ! ? ? ? ? ? ? ?. ! ? ? ? ? ? ? ? ? ? ! ? ? ? ? ? !? ? ? ? 24% ! - ? ? ? ? ! ? ? ?! ? ? ? ? ? ? ? ! ? ? ? ? ? ? ? ! 2014 ? ? ? ***. ? 17,775,90 ? ? ? 24%=total=34,557.14 We bought a Lexus CT200h car on 03/28/2023 driving for about a week, the engine check lit up on the car. The car started shaking! I called carmax *** and explained the problem. I've been rescheduled the meeting several times since Friday. As a result, on Tuesday ! I came and gave them a car ! They've had the car for more than a week. ! They said there was a problem with the gaskets in the engine and cylinders ! And plus coolant leakage! The car was sold at 24% ! - it's a terribly big percentage ! The car is not made! And the car was sold in inadequate quality ! And even for so much money ! 2014 with a mileage of ***. Cost 17,775,90 with credit at 24%=total=34,557.14

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CarMax I purchased my car from the CarMax located in Stockton, California a little bit over a month ago

I purchased my car from the CarMax located in Stockton, California a little bit over a month ago. Within just a few hours of me driving it, I noticed a strange noise coming from my driver side front tire. It turns out that I had two missing caliber bolts. I had to purchase the bolts as well as install them. But, CarMax did reimburse me for what I paid for the bolts. Then, my passenger side window wouldn’t roll down. After this problem, my headlight was loose and kept flashing on and off. I called CarMax and their soonest appointment was a week out. I took the appointment, and they fixed the problems. Three weeks go by, my car starts overheating. I noticed the coolant was very low, so I had to purchase some and fill it up myself. (At this point, I haven’t even had the car a month yet) After putting the coolant in, it ran fine for about a day. It started to overheat again, and I thought maybe I had a leak. Turns out there were no leaks at all. I reached out to CarMax, they offered me a loaner car while they take a look at it. I had my car towed to the facility where I picked up a loaner car that I’ve had for 3 days now. CarMax reached out to me and informed me that yet, another, part needs to be replaced. I feel this car wasn’t probably prepared to be sold. It’s caused me many inconveniences. Anything we could do about this would be helpful. Thank you so much. (My car came back from Carmax after the overheating issue, now with the passenger side window not working, AGAIN).

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R. Lasher
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The process of buying a car didn't work for me. I had a car shipped and they said they would contact me buy the 5th of April, on the 3rd of April my wife contacted them asking about the car. They said they tried to contact me 3 times (never got a text) and then got 3 different stories, bottom line car was gone. *** store.

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R. Curley
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Bad Paint job paint peels off after one year 2015 *** Corrola, purchase last March 2022

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TinsZoom
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If You miss a payment their debt collection office will call you more than 7 times in 7 days and dont care about the law. They will even call you with in 7 days of talking to you and they only have options for aid or moving payments if you have paid 6 or more payments. Their *** is a horrible company.

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CarMax I had my first payment scheduled for deduction from my bank account

I had my first payment scheduled for deduction from my bank account. I ensure everything was set up online weeks prior to the first due date. Nothing comes out of my account so I log in the day after the first payment was due, and my account said my payment was past due. The system would not let me try and make a payment so I called customer service. I spoke with a rep, and he entered my information and the payment was taken care of the very next day. I asked if there was anything pending to ensure I would not be charged twice and the rep said there is nothing pending and I even checked on my end as well and saw nothing was pending to be taken out. Two days later, they took another payment out of my account causing my bank account to be over drawn by 600 dollars, plus the overdraft free of 35 dollars. I called and they said it would take 3-5 days to refund my money. A week goes by and my account is still negative and nothing refunded. I spoke with another rep, who had a terrible attitude. She said it was processed. Now it has been a week and a half and I still have no money returned. There is no reason for this to take that long to refund. I had to cancel a crucial medical treatment because I did not have my upfront payment in time, now having to wait another month because I still have not gotten my refund. That is a lot of money to be taking in error. Refunds need to be IMMEDIATE for things like this. I have called three times and nothing has been resolved and I am still out $635

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Scaryla
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On April 2021 i purchased my car from CarMax and they do the financing, everything was perfectly ok till November 2022 when I sent a check to pay off my car loan, i sent extra just to make sure everything would be covered, late November 2022 i got my car title and a letter saying "congratulations for paying off your loan" i called to see if the check cover all the cost and just make sure everything was ok, they told a check for $970 was sent it to me since my payment was bigger that what I actually owed. Check NEVER arrive. Called in December, they said probably the check got lost on the way and they will send another one, I got a letter from them just to offer another loan but NOT my check, called again, same excuse another month waiting and this has been happening every month, everytime I call they apologized and promised to send a "over night check" today is 03/30/2023. Still waiting for the check and customer service have me on hold for 20 minutes already, no sure what excuse will receive this time.I'm totally *** off, 4 months are time enough to get this issue solve.

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W. Storer
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Absolutely the worst. Looking at the reviews, it appears many, many people have had my experience. Too bad they cannot get a zero. Our story: my father died and my mother is a fragile 91+. I have *** of *** for my mom and a Court Order allowing me to act for her. CarMax, in theory, copied those documents along with my id. After being told no problem, we can do this deal, they rejected an agreed sale because my mother was not present to sign. All you have to do is have your mother come by and sign in two places and we are done. Mom comes in the next day and I get a call that they cannot do the deal now. Needless to say, I was ***. They decided they needed the documents they allegedly copied and that I needed to return from an out-of-town trip I told them about when they told me moms signature was all they needed. The employee was rude, no he was an a*** who lied to me. Things got heated and said the CarMax employee said, no sale because you cursed at me. When someone bald-face lies to you, sometimes cursing is in order. I would ask anyone who reads this to run away from CarMax. Those I dealt with will look you in the face and lie to you. They are the worst.

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WilCat
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If I could leave a zero rating, I would. I recently dealt with Carmax on behalf of one of my clients to get her account back in a good standing. With my client being present on the phone, we were welcomed with very unprofessional representatives, one being a "supervisor". I was told I was asking too many technical questions about her documentation. The representative then followed it up with , " I am asking too many questions". I then spoke with her supervisor and she then reciprocated the same unprofessional energy. She yelled at me and questioned my position while I was trying to guide my client to help her to make the best decision on receiving her documentation. These are the type of companies that don't want you to have access to your own information. If you were to discover any errors from their end affecting your account, you wouldn't even know that having proof of documentation in writing is super important. The supervisor's name was *** and was very unpleasant to deal with. She was very defensive and overall implausible. We will continue to keep her account in good standing, while avoiding having to call the actual corporation to avoid another bad experience. My client was appalled at how they spoke to us, and is happy to know how they are operating business on the flip side. We will be reaching out to get more information on her contract so she can do business elsewhere.

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V. Dunford
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Carmax accounting cannot process a payment ON A TIMELY BASIS when one of their cars is traded. We bought a Lexus on March 11 and the payoff was made to Carmax by ***. The payment was overnighted and signed for by Carmax in ***. *** had to supply the tracking and proof of signature to them! They did not process the payment, but sent *** emails telling us we were delinquent. Their CSR said the accounting department was "backed up." Today, we received two notices of Delinquency dated 3/28/2023 telling us the credit bureaus had been notified. Today, our credit dropped from 846 to 767. We also received a check from Carmax TODAY, 4/03 dated 3/21/23 for overpayment of the loan, thanking us for our business! I expect a letter to go from Carmax to ALL THREE CREDIT bureaus explaining THEIR mistake, copying us, so that we can get our credit restored. They have 10 business days to complete this task.

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CarMax I bought a 2020 ******* 380 on June 17, 2022

I bought a 2020 *** 380 on June 17, 2022. When I bought it, one of the tires had a leak. They told me about it and submitted a work order. About ten days later, the service department called me to say that the new tire had arrived. However, even though I told them that the tire was still leaking air, they didn't prioritize the replacement. They said the earliest service appointment available was a week later. Within the next few days, the tire wouldn't hold any air at all and went completely flat. I couldn't drive it, so I had to have it towed to get the tire replaced.

On August 22, 2022, I noticed that my temporary license plate had expired. When I called, they told me that there was a problem with my account that prevented them from renewing it. However, they never informed me about this. I checked with ComplaintsBoard.com and they told me that there was no issue with my account. I called CarMax again and another representative said that I wasn't charged for the tags, so it was my responsibility. They didn't tell me this when I bought the car, and I wasn't given a choice. In my experience, the seller usually takes care of the tags, so I had no reason to think otherwise.

All I'm asking for is another temporary tag so that I can do what they should have done, or at least give me the option. But no one is returning my calls, and the manager hasn't responded to my email. It seems like once you give them your money and sign the paperwork, they don't care about you anymore. They're good at selling, but terrible at customer service follow-up and communication.

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B. Leeper
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This company is terrible. Right now my car has been down for 1 month. Ive been getting the run around for a whole month about getting my engine switched because that is apart of they warranty . They have been rude they keep trying to find companies that Ive already contacted to quickly find a replacement engine. *** they are rude. They service desk never answers their phone. They sold me a lemon vehicle and will not take fault for it..

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Sexinvest
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They check your credit way too many times bringing your number down and the interest you have to pay way up. The car I got isnt even worth *** yet Ill be paying *** by the end major rip off and I feel stuck because I pay my bills and feel obligated just run far away from this place before you are stuck like me

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A. Rayford
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Truly so sad to say I no longer trust CarMax to sell me a safe, reliable car. In the six months I owned a VW Beetle, the engine required around $6k of repairs, all of which were repaired through MaxCare-recommended auto shops. When I flagged my concerns over repeated issues on the same components, I was told my only option was to sell the car back through standard appraisal. They disregarded the repairs until I brought my own receipts, reopened the case only when I pushed for an additional week, and concluded VW Beetles generally have engine issues, so they didnt feel obligated to offer any kind of compensation. To know they, with ***, sold a car with these issues and offered to buy (and resell) a car with known issues is beyond disappointing. I wish them well, but hope they start working from a place of accountability instead of blaming customers for buying cars they wholeheartedly stand by at sale.

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CarMax I returned a vehicle under their 30 day return policy

I returned a vehicle under their 30 day return policy. I was given a draft for my down payment. It said to call to make sure it would clear if deposited. I was told it was ok and 5 days later the draft bounced causing a mess with my bank account. I was told that someone in their office neglected to finalize something. I was not happy.

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CarMax I had a 2018 Honda Accord transferred to the local dealership on March 18th, 2023

I had a 2018 Honda Accord transferred to the local dealership on March 18th, 2023. The car arrived at the dealership on March 22nd, 2023 and had to go through an inspection. The car was ready to drive by 2:30 pm that day. I contacted an agent named John who sent me a link to upload my documents for the home delivery process. A few hours later, I received a text from an agent named Sarah who caused me a lot of trouble. She said I needed bank statements, which the previous agent didn't inform me about. I uploaded the bank statement and then received another text from Sarah saying I needed to go to the dealership to complete the process because she couldn't verify my income. She also mentioned that I only needed to bring my bank statement but would have to print out the pay stubs in front of the associate who would assist me. Another agent called me back and was rude while trying to explain that sometimes income verification can't be done remotely. However, when I took the same documents to the store, it wasn't a problem. I made an appointment for the next day to complete the order. They had to run my credit again and informed me that they didn't even need proof of my income, only proof of insurance. Despite the frustrating experience, I decided to proceed because I needed a car and didn't want to shop elsewhere. The associate who helped me at the store was amazing, friendly, and knowledgeable. I believe his name was Mike. It took three hours to fully complete the process. This has been the worst experience I have ever had. I don't think I would recommend anyone to buy online; it's better to visit the store in person.

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CarMax I purchased a car from CarMax

I purchased a car from CarMax. Initially, there was a small issue that was promptly resolved. However, there was a problem with the oil filter that was fixed incorrectly, resulting in oil leakage on the engine block and concrete floor. The dealer mentioned that this is a common mistake made by non-CarMax service shops. Despite the warranty being expired, CarMax promptly and properly repaired other minor items when I requested the service. I will definitely do business with them again.

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CarMax Had a 2019 Nissan Armada delivered from TN to North Houston on Oct ‘21

Had a 2019 Nissan Armada delivered from TN to North Houston on Oct ‘21. Vehicle was on time and as promised. Financed through CarMax with no issues. Second time I have purchased a car this way. Very satisfied.

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CarMax I have bought over 40 cars from CarMax in the past 20 years and I have never had any problems at all

I have bought over 40 cars from CarMax in the past 20 years and I have never had any problems at all. Other people I know who have bought cars from CarMax have also had a similar experience. Even when I bought a car that turned out to be faulty, they provided me with another car to use and eventually bought the faulty car back. There were no difficulties or headaches involved.

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CarMax For the second time in my life, I visited Carmax and had a great experience

For the second time in my life, I visited Carmax and had a great experience. Everyone at this location was friendly and knowledgeable, making me feel very comfortable doing business here. Matthew V took excellent care of me, answering all my questions and guiding me through the entire process. I am extremely happy with the deal and would not hesitate to do business with him and Carmax again in the future.

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CarMax I've bought several cars from CarMax and send all my family and friends there

I've bought several cars from CarMax and send all my family and friends there. Love the no haggle, and that they fix issues if they come up for several months for free even when I don't buy their warranty. They always show me the history report so I know if the car has been in an accident or not.I think the only reason their score is so low on here is because people usually only come here when they have issues and CarMax is huge and does a ton of business.

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CarMax I recently purchased a car from CarMax in Spokane, WA

I recently purchased a car from CarMax in Spokane, WA. I had it delivered from Oregon for a fee of $. There were three similar cars available at other dealerships in Spokane, but none of them were prepared for a test drive. I checked the CarMax website and found a higher-end model compared to the others. It was more expensive, but had fewer miles, appeared to be in excellent condition, and had only one previous owner. I thought it was worth paying $*** to take a look at it. I'm glad I did because CarMax was able to deliver the car and have it ready for a test drive much faster than the other dealerships in town.

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CarMax I went to the Carmax in Fort Worth, Tx off hulen

I went to the Carmax in Fort Worth, Tx off hulen. I bought a car from them a couple weeks ago but wasn’t really a fan. But this time Brian helped me and he made sure that I wasn’t buying anything that was going to mess up. He made sure to be completely honest about each car I was interested in. He went ABOVE & beyond with providing information about the vehicle, details and carmax protection. I wasn’t aware of all of my options my first go round but BRIAN IS THE BEST CAR SALESMAN I’ve ever come across. THANKS BRIAN! You deserve a raise! Thanks again! I’m a very satisfied customer.

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CarMax This place is awesome because it is filled with amazing people

This place is awesome because it is filled with amazing people. I was there today to sell my car and dealt with Hunter in the business office. I was shocked to learn that she is new because she was fantastic. I didn't have all my paperwork in order, but she quickly told me not to worry and leave everything in her hands. Not only did she take care of all the missing paperwork, but she had me in and out with no stress and check in hand. I was shocked that everyone wasn't shopping here because their commitment to customer service obviously flows down from top management. Everybody had a smile on their face and I can see why. They love helping customers and working for such a great branch. I don't know if all Carmax locations are as great as this one, but if not, then they need to come here and take notes. From the minute I walked in the door, I was treated with such great care, honesty and courtesy. They go out of their way to protect everyone with proper social distancing and hand sanitizer everywhere. What a clean place they have which is why there was no coffee in the service area. I understand why due to Covid, but gosh, a cup of coffee would have been great to top off an amazing experience. Quelah, the manager came over and I saw where her team learned the lesson of placing the customer first. Their offer was not only fair, but a little higher than I expected. I loved every minute I spent there and will encourage any person to go there for automotive needs whether it's service, new car purchases or trading in a vehicle. Ask for Hunter in the business office and tell her Stephen sent you. She is just tops. I wish there were other words to use besides Amazing, Great, Awesome, Perfect, Superior, and top-notch, because these folks are truly miles above their counterparts in the automotive sales industry. Keep up the great work and thank you for providing me such a wonderful experience at your store today.

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CarMax I purchased my car in June 2021 with the extended warranty

I purchased my car in June 2021 with the extended warranty. Unfortunately, on the very first day, I encountered a problem with the seats. I had to leave the car at the dealership, and a few days later, I received it back. My car is a ***, equipped with a diesel engine. However, less than a month later, I experienced another issue with the seats. I took it back to the dealership, and they kept it for a couple of weeks before informing me that they had fixed the problem. This pattern continued for a few months, with the car repeatedly being taken in for repairs. Eventually, they decided to send it to the *** dealership, where they successfully resolved the issue.

After a couple of weeks, I encountered a new problem with my steering wheel. It became stuck, and I had to exert a significant amount of force just to turn it slightly. This was extremely dangerous for me while driving. I returned to the dealership, and they kept my car for what felt like an excessively long time. Finally, I received it back, and it was functioning properly again.

However, a few months later, the engine light turned on. I assumed it was time for an oil change, so I took it in. As soon as I arrived, I noticed all the staff members gathering and staring at me. I entered the dealership and explained the situation, which seemed to bring a sense of relief to everyone present. Since I have a diesel car, it requires a specific type of oil. Unfortunately, they did not have the correct oil in stock, so I had to wait for a week for them to obtain it and perform the oil change. Additionally, the filter needed to be replaced during this service. Due to the extended wait time, they offered to rotate my tires for free. However, ever since that day, my car has been experiencing various issues. The accelerator is not functioning properly, and the engine light remains on.

Frustrated with Carmax, I decided to go directly to the *** dealership, fully aware that it would likely be expensive. *** contacted me to inform me that the wrong oil and filter had been used in my car. I was extremely angry because if I had continued driving the car with the incorrect oil, it could have caused severe damage to the engine. It is clear that Carmax lacks the expertise to properly service luxury cars. Therefore, if you plan to purchase a luxury car from them, getting the extended warranty is pointless since their mechanics are not knowledgeable in servicing such vehicles.

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I was hired by CarMax 2/23/24 given a start date of 3/11/24. I completed all paper work and submitted drug test. the day before my start date I was told my start date had to be put on hold Because my background check was not completed yet. It took six weeks for it to be completed and my offer rescinded. I fully committed myself to CarMax, I gave my 2 week...

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CarMax I have concerns about the integrity and transparency of the service department at *********** Carmax

I have concerns about the integrity and transparency of the service department at *** Carmax. After buying my car, I initially chose to have routine service done at my local *** dealership in *** County. However, I was hesitant to bring my car to Carmax for service because I overheard another customer complaining about how the service department had caused issues with his car. Against my better judgment, I decided to take my vehicle to Carmax for a 70,000 mile service, which included air filter and oil change. However, they did not replace the spark plugs for some reason. I also noticed inconsistencies in warranty milestones between the local *** shop and Carmax. For example, the MB dealership recommended changing spark plugs at 70,000 miles, while Carmax's warranty suggested waiting until 100,000 miles. The same discrepancy applied to oil changes, with *** recommending every 10,000 miles and Carmax recommending every 5,000 miles. I tried to find a compromise with the service manager, but they were not helpful. One day, when my car needed an oil change, I called the usual dealership but they were fully booked, so I reluctantly took my car to Carmax. After the oil change, I noticed that my check engine light was on. I immediately informed the representative, Robert, who manually turned off the indicator. However, a few minutes later, the light came back on. I called the service department again, and they told me that it was difficult to turn off the light. I had to leave town due to an emergency, and the next day I noticed a small oil spot in the parking lot. This is when the problem started. The oil leak continued, so I went to Carmax and demanded that they look into it. Despite overhearing another service representative say they were available that day, the manager, Chris, asked me to come back the following week. When I returned, Chris directed the car to the original mechanic, Rob, to diagnose the issue. Both the service manager and mechanic confirmed that the oil leak was getting worse and needed attention. I explained that the check engine light only came on after the car was serviced by Carmax, but they refused to take responsibility. I repeatedly asked to speak to the overall store manager, but was told he was unavailable due to being out of the office, busy, or on vacation. I wanted to express my concerns to a higher authority, but I couldn't because all of my service invoices, including those from the local *** dealership, as well as my car registration and manual, were missing from my dashboard. I was unable to freely express my concerns. After the oil leak incident, I decided to take my car to another facility. They not only fixed the car, but also informed me that the air filters had not been recently changed, as Carmax had claimed. I have the filters as evidence. Additionally, the new mechanics found a compromise in the gasket tubing around the engine plug. The customer service at Carmax in *** was very unhelpful when I expressed my concerns about how I was being treated and how my car was being mishandled. I have been prevented from speaking to a higher authority on multiple occasions. In fact, I have called the customer relations department nearly 50 times since the beginning of the year to express my dissatisfaction, but I have not received a call back as promised. I have evidence of my persistent calls to the customer care department. I also asked Carmax to provide me with detailed service invoices for my past services, signed by me. When they did provide them, they were vague and filled with mechanic jargon. Only Chris, the service manager, was able to access the system and print the invoices. I suspect that he intentionally formatted them in a way that made it difficult for others to print them at my request. I believe my car was sabotaged because I am a female customer. I have contacted my local news stations with this story, but I am afraid for my safety for speaking out. From September until now, I have been stressed and have not found any resolution to this issue.

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Saille
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Mar 27, 2024 4:31 pm EDT
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After spending two days hunting for a new vehicle for my family, I finally found one at Carmax ***. I spent all day prepping our trade-in and gathering financials for purchase. At 06:05pm, I entered Carmax *** to purchase the vehicle. However, I was told I couldnt purchase the van because a transfer had been initiated and hour prior. In no reality should a paying customer be denied strictly because a transfer was initiated. No down payment, no *** money whatsoever was involved in the transfer. Meanwhile, I was on-site, fully prepared to purchase the vehicle that evening, but was denied strictly so someone else could see the vehicle. Priority should always go to the paying customer. I cant even describe how infuriating it was to repeatedly hear Theres nothing we can do when the vehicle is within eye-shot, on-site, 20 yards away. Im absolutely livid at their policies regarding transfer priority. I would understand if the van was already loaded on the transfer freight line, but absolutely not when its sitting idle on the lot. I have a special needs son and a newborn daughter- getting out of the house takes immense planning and coordination with my wife; to have it all for naught due to an online transfer request is absolutely unacceptable.

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H. Dallas
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Mar 26, 2024 3:03 pm EDT
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I purchased the car on my birthday after having it not even a week I noticed a knocking noise from the motor took it back they couldnt find anything wrong few days later still doing same that Monday they diagnosed it with a rod clearnce issue was sent to dealership for further evaluation after a week was told they said nothing wrong with it was loaned a rental car Friday comes and they tell me its fine come get it I dont even make it off the lot its still making the same noise the car was diagnosed by a car max service technician no repairs have been made I am getting the run around about the car I need help I was gonna return it but I have negative equity in it where I had a trade in was told they may not be able to put me in another car cause of the negative equity I need help

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H. Jolly
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Mar 26, 2024 9:49 am EDT
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I requested a pre qualification with CarMax online and it says that it will not effect your credit. This company has ran my credit with *** auto financing and it now shows as inquiries on my 3 credit reports. The dates of the inquiries are 5/13/22, 7/23/22, and 8/31/22.

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CarMax For the past few months, I have been searching for a new vehicle

For the past few months, I have been searching for a new vehicle. I prequalified with an auto finance company and searched every day for a new truck that met my needs. Finally, I found the perfect truck. It was conveniently located near my house at CarMax Tampa. I have bought two vehicles from this location before, so I decided to try their online buying experience. When I called CarMax Tampa, I was redirected to a call center, which was different from my previous experience where I spoke directly to a sales associate at the store. My previous experience with an online retailer called *** was great. The car I purchased was exactly as pictured, and they even provided a video walk-through. Unfortunately, this did not happen with CarMax Tampa. After putting the vehicle on hold, they proceeded with auto financing. I informed the representative that I had a preapproval reference number from the auto finance company, and I was told that they would only run credit with that company. However, they ended up running my credit with nine different lenders, despite my repeated requests not to do so. The initial offer I received was not the same as my preapproval, so they ran my credit again. This time, it also went to all nine lenders. I asked them to release the vehicle to the auto finance company so they could see it and match it with the offer. The CarMax representative put me in touch with their manager, who turned out to be a trainee and not a manager. They ran my credit a third time with all nine lenders, even though I provided the reference number for my preapproval. After thinking it over, I decided to go with the alternative offer from the auto finance company and scheduled a home delivery for the following Friday. On Friday, the CarMax Tampa vehicle home delivery service arrived on time. However, when I opened the door to check the car before the test drive, I noticed a strong smell of smoke and marijuana. The car also appeared to be in need of detailing, with dirt and grime on the leather seats. It was not up to par and looked like it hadn't been cleaned properly. I was embarrassed to receive a car in this condition. I asked the delivery person if they would spend $*** on a car like this, and they shook their head no. I was extremely upset and couldn't believe that this was happening, especially after my previous positive experiences with CarMax Tampa and another retailer. I didn't want to look at any other cars at CarMax or do any more business with them at this point. I called the CarMax team to let them know about my experience, and a person named *** became my contact at the location. She offered to recondition the vehicle and invited me to come back to CarMax Tampa to check it out, including a test drive, once it was done. The following week, after the vehicle had been "reconditioned," I went back to CarMax Tampa to test drive it and make sure it was up to par. *** was very nice and introduced me to someone named ***. I took a test drive with my mother-in-law, and the car drove well. However, when I returned the vehicle, I noticed that the leather still wasn't in good condition, and there were other issues with the car that I hadn't noticed before. I discussed these concerns with *** and a manager named ***. The driver's door had damage that needed to be painted, a cup holder was missing plastic, the antenna was bent, there was a plastic clip missing in the back seat, the wrong keys were provided, the seat heater buttons in the back were worn out, and the all-weather floor mats were missing. Additionally, the back-up camera was not functioning. Two weeks later, I called CarMax Tampa every day, trying to reach ***, ***, or ***. Only *** called me back, and *** called me back after I expressed my frustration to the business office. However, *** and *** often promised to call me back but never did. I felt that they should have been providing me with daily updates, considering I was calling them every day to find out what was happening. After 14 days from the initial home delivery, the process still wasn't complete. I reached out again on Sunday, and *** assured me that he would call me back by Monday morning. He did call me at 9:40 am on Monday and said he would have an answer by noon. He called me back at 12:14 pm, but I was on a work call and he didn't leave a voicemail. I called him back, but he was on lunch. Unfortunately, I didn't have an extension to reach him directly, so I had to go through the business office. When I called back at 5:25 pm after finishing work, he said everything was complete except for one small plastic piece in the back. I trusted that it was actually complete and that he had inspected the vehicle. I decided to go with my mother-in-law to check it out. I asked for ***, but I was assigned another sales associate. At this point, it had been 21 days since my initial finance application. I had mentioned this multiple times to every manager I spoke to, and they told me it wouldn't disappear until 30 days. However, when I called the auto finance company, they informed me that it usually takes 21 to 25 days and provided me with an exact date. I was frustrated because I didn't want my credit to be run for a fourth time. When I went outside, I immediately noticed that the damage to the driver's side door had not been repaired or painted. The sales associate handed me the keys, but they were not the correct keys, which was another red flag. I looked at the antenna and saw that it was still bent. The car was not in the condition I expected, as the leather had not been reconditioned or detailed. It would have been better to take the car to a professional detailer to improve its appearance. The cupholder was missing a plastic piece, there were no floor mats, and the only things that seemed to have been fixed were the broken vent clip and the worn-out back seat warmer buttons. It was embarrassing. The sales associate expressed surprise and called over ***, who seemed embarrassed as well. She had been told that everything was complete except for one piece in the back, and she was also surprised that the keys were missing. I was appalled that this was the third time I had tried to get the vehicle, and it still wasn't in the expected condition.

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K. Heil
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Mar 27, 2024 12:20 am EDT
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Carmax - Fraudulent and Unethical Sales Representation of Vehicle - Previous serious accident and damage - Claimed never in collision or Accident (LIEd to Custoimer - Misrepresentation)Just went to trade in my Audi Q5 bought at Carmax in located in ***, ***. The dealership ran a report (carfax) on my Audi showing significant damage from accident to front and left side 2 years before I purchased it from Carmax. The Audi Q5 was sold to me and reported to be free of any collisions or accident histort.. These guys are liars and cheats.The dealership I wanted to trade at today did not want the car after seeing the report. I am now stuck with a really diminished value car I can't trade in or sell. These guys should be out of business, CHEATS. I will tell everyone I know how unethical this firm is. Will consult a lawyer as well BBB should recommend closing them down.

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J. Mcardle
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Mar 26, 2024 1:13 am EDT
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I like many others have never loved the traditional way of shopping for a vehicle. So I began looking for my next vehicle on carmax. Upon choosing the one I wanted a carmax sales person, Marquana, quickly reached out to me. They wanted a 699 dollar non refundable shipping fee. I was apprehensive about this. I told *** I was nervous about paying this especially since the prequalification terms were just an estimate. She said that she would go ahead and run me through the application process before i paid to have it shipped. Although Id have to reapply when the car got to my *** store. I agreed and the finance terms, to my surprise remained unchanged. So, still a bit nervous, on Jan. 28th, I paid to have the car shipped. I waited 13 excruciatingly long days for the car to get my KC store. This was Friday. My co-signer and I took off work to go get the car.. It got there at 330 am. I called around 2pm and the lady said it was out of inspection but they were waiting on the title. By 530 pm Marquana called to tell me it was available. The next day, *** had told me about express pickup. I waited till 1 pm for a finance person to call me to make the down payment and get everything finalized. she had to again put us through the application process. Came to the same finance terms and she then said a finance person would get back with me shortly. Finally a couple hours later another finance person called me. She told me my document was not correct and to move forward they would need so and so form. At the height of my frustration I said well I guess we wont be moving forward then cause I dont have that to which she cheerily replied okay, well have a nice day and hung up. I texted Marquana three messages about how upset I was. That was Saturday. she has not replied. She rushed me through the process carelessly to get herself a chance at selling a car. Carmax promises a stress free experience as I write this review on the edge of a panic attack.

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SaviorBoardin
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Mar 25, 2024 2:47 pm EDT
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November 3,8,9,2022-December 27,2022 and January 27, and February 10,2023. Im still waiting for the radio and the sync up and drive and the camera to be resolve. there is a knocking pin when I turn ,All these item were disclosed when I purchase the vehicle. My wife took it in and she waited two hours and they told her they need to order parts. it's been months and nothing has been done. I called last week and someone took my information but never called back. The time before that I was told to go on a Monday at 430pm and once I arrived the service guy told me the radio guy couldnt make it. Is there a manager or anyone to follow up with this. It has gone for far to long it been since November 2022. When I purchased the vehicle they assured it was going to be fix. till this day I'm still waiting for my truck to get fixed. I haven't been able to enjoy my truck due some features not working.

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I. Barnard
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Mar 25, 2024 6:57 am EDT
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Purchased a car, it immediately had issues after 2.5 weeks of usage. Car broke down on side of highway with my son in it. New driver so new experiences. Carmax was really nonchalant about fixing the car. They had the car for 5 weeks, told me car was fixed and ready to go. Super Bowl Sunday comes, my son picks car up, within, 30 miles car broke down and did the same thing. Now I have to wait after speaking with a manager about setting this car process up and he magical disappears so now frustration rubs off on the other employees around. They have wasted my time and continue to do so. I dont recommend them at all.

Is CarMax legit?

CarMax earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CarMax to be a trustworthy company. Although there's a 19% resolution rate for customer complaints, which deserves attention, CarMax is known for their high standards and safety. If you're thinking about dealing with CarMax, it's wise to check how they handle complaints.

We found clear and detailed contact information for CarMax. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CarMax has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

CarMax has registered the domain name for carmax.com for more than one year, which may indicate stability and longevity.

Carmax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carmax.com you are considering visiting, which is associated with CarMax, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with CarMax is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

CarMax website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While CarMax has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 342 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the carmax.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to CarMax. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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CarMax Customer service

02/20/2024 approx. 4 pm. I entered the store to pick up the truck I had it shipped from Alabama. I told CarMax personal last week that I would be paying cash, Cashier's check, and that it must be listed in a living trust. The sale gentleman knew nothing, the manager, Karl IMPLIED that I stole the cashier's check. I started crying, No empathy whatsoever. He called my bank we were on the phone 45 mins to verify that I did not steal the check. No apologies. The insurance has been on the truck since 1/06/2024 Then they implied that I should have brought my trust with me. Whatever they should have told me that last week. Now they want an EIN number, and you don't get an EIN number with a living trust. This is the most HORRIBLE experience that I have ever had when buying anything. The only guy that was 1/2 nice was the one that brought me my keys,

Claimed loss: Respect,

Desired outcome: I would like an apology on how I was treated by this staff. How about Education your staff on human decency. Never once did anyone say I'm sorry that you're upset.

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I took my vehicle to the service center back in September 2023. There were several issues that needed to be addressed. This was within a couple weeks of me purchasing the vehicle. One of the issues was the sensor for the washer fluid. It needs to be fixed. I spoke with Moses numerous times. I do have all of those incidents documented. He told me they would...

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In march of 2023, I had purchased a 2012 bmw 550i, after picking the car up from the lot, I returned home, after approx. A week and a half of driving it back and forth to work 10 min. From home, the display read oil low add 1 qt. Asap so immediately I did so, figuring it was probably not filled to recommended level after last oil change I didn't think too...

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CarMax Car i recieved

Hi back in September 2022 i purchased a Hyduia ACCENT GLS hatchback, i was not told of the issues of it and car note is 421$ i have to keep taking it to the shop for repairs first it was the starter , then the alternator, and then the crank shift sensor its just alot of money out of pocket expenses car max made me pay for, and ive been making payments partial as it goes due to the car being repaired, this is unacceptable something has to be done about this they need to do better

my number is [protected]

email [protected]@gmail.com

of course i love my car but i wish they would've told me the problems before hand

Claimed loss: 2000

Desired outcome: I would like them to work with me on my payments reduce them or something

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CarMax Carmax auto loan

On 12/12/23, I did a prequalification for an automobile purchase, regardless of reason, requesting a deposit for purchase price of an automobile is a violation of 15 U.S. Code § 1662 - Advertising of downpayments and installments. In addition, under the Consumer Protection Act, the Truth in Lending Act, and Equal Credit Opportunity Act, it is a discriminatory practice. In addition, since CarMax is borrowing my Credit to then reextend my credit to me in the form of payments with interest, this is a violation of 18 U.S. Code § 892 - Making extortionate extensions of credit; 18 U.S. Code § 893 - Financing extortionate extensions of credit; attempting to 18 U.S. Code § 894 - Collection of extensions of credit by extortionate means. As an American, I am able to use my credit without these discriminatory, false, misleading, and deceptive business practices.

Claimed loss: Auto Loan Application

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In 2022, I made the mistake of purchasing a 2010 Nissan Murano truck which turned out to be a complete lemon. From the very first week of purchase, I started experiencing issues with the car not working properly. Unfortunately, this problem persisted and occurred about four more times. Despite seeking assistance from the Service Manager, I found them to be...

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I ordered a BMW M3 to be delivered to the Plano Carmax store after receiving a loan approval. During my first encounter with the sales department, I was told how when they get a sporty car in, it usually ends up a demo for a few months. Well, you will never guess, the car arrived at the Plano store, I was told it wasn't ready. The next day, not ready. The...

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In April of this year I purchased a 2014 Ford Focus that I had transferred from the Waukesha store to Kenosha. I inspected the car after it was delivered to Kenosha. The car was in pristine condition and the only flaw I could find was a small section of the piping on the drivers leather seat back where it had about a 2" section where there was an abrasion...

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CarMax Chrysler 200 2012

I bought a car Thu, December 15, 2022 from Carmax at Southlake. It is a 2012 Chrysler 200. I have not even had the car for a year and the engine light and battery light are on. I took the car to a car shop and they said the car needs a new alternator and a new engine. They are estimating the cost to be 11,000. This is way more than the car is worth. I still owe 10,500 on the car. I called Carmax and they refuse to help me. Now I am stuck with a car that won't run and a huge bill to repair it, and I just bough the car.

Desired outcome: Put a new alternator and engine, or trade the car out for equal value.

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Purchased a vehicle at the Bonney Rd. location and was given a "guaranteed" trade amount of $16,000. however, upon arrival, three days later, they offered $15,000. When asked why the $1000. drop in value 3 days later, they advised "the market". Proceeded to purchase my selected vehicle and was told they'll pay the balance on my trade $1600. and advised me...

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CarMax Certified Pre-Owned Warranty, Kia's engine recall, Goldmark Auto's Buyer Guide

Regards, 09/10/2023

Vin#5XXGNYA79FG495504

My name is Sarah Cohen [protected]. [protected]@gnail.com My husband's name is Adam Daniel Cohen [protected]),[protected]@aol.com. My husband purchased a 2015 Kia Optima at Goldmark Auto Group in Sarasota Florida on 03/09/2022. We bought the car used with 61,114 miles, third owner. The problem is we can get no one to repair the engine. We have all these warranties and guarantees, but in the past 7 months we have had no one offer to help. They say Kia refuses to work on it. Even though they have two recalls. It has been at the Kia shop for 7 months now. We are making our car payments and insurance payments on a car we can't even drive.

Desired outcome: We would like to know if the Lemon Law Buyback program would be an option for us? Please call or write. Much apreicated.

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Update by Sarah Cohen
Sep 10, 2023 5:26 pm EDT

By the way we have only owned the car for about 7 months when this mechanical breakdown occurred. We put less that 11,000 miles on the car and have proof that it was maintenanced.

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CarMax Unauthorized use of personal information

Unauthorized use of personal information illegal transfers How the bureau work to remove unfair practices by People's clerk Outdated misleading legal CarMax scores Cross examinations medical health scores primary self-care database Full pictures images MRI Louisiana State accuracy reporting

Chase online computer clitches CFPB Flex freedom Cards B

Desired outcome: Identities Restoration simplify reporting options elite credit scores matching LAwallets digital Drivers license and vehicl

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I am within my 90 Day Warranty on the 2021 Toyota Avalon Limited I purchased from Carmax (it expires 09/15/23). When I purchased the car one of the sensors was missing from the bumper which Carmax said probably just fell inside the bumper and they replaced it. Also on the day of purchase and again when I took the car to Carmax Service I pointed out that the...

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I bought a car from CarMax and it has to go to the shop within the first week for repairs. When it came out I drove it for two weeks and it had issues with the braking system making it unsafe. Also, the passenger seat wasn't able to be sat up. I sent it back and they held it for another two weeks stating the issue with the seat would not be able to be...

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8:25 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

As a car buyer, I made the decision to finance my vehicle with Carmax, believing that I would receive quality service and support. However, my experience with Carmax has been nothing short of disappointing and frustrating. Just a few months after purchasing my vehicle, I encountered a major issue with my engine. Despite having a CarMax warranty, the company...

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2:38 pm EDT
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My name is Carol Braxton, In January of 2021, I purchased a 2018 Jeep Compass Sport, via the online process, from CarMax. At the time of purchase, it was disclosed the vehicle had one previously reported accident, but it had been inspected and met the expectations of CarMax for resale. About 9 months ago, I noticed the left front panel around the wheel...

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11:44 pm EDT
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Good evening Bill Nash, I am reaching out to you because I am in need of assistance. I am reaching out as as a patron of the Carmax establishment. My family has purchased 3 vehicles in the last 2 years and was very satisfied until my April 2023 purchase. I have reached out for assistance since 8/12/2023 and have not received adequate assistance thus far...

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About CarMax

Screenshot CarMax
CarMax is a used car retailer offering a wide selection of vehicles across various makes and models. They provide car buying, selling, and trade-in services. Customers can shop online or in-store, and CarMax also offers financing options and car appraisals.
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Overview of CarMax complaint handling

CarMax reviews first appeared on Complaints Board on Nov 21, 2006. The latest review Employment was posted on Apr 11, 2024. The latest complaint 2015 Chevy Volt was resolved on Aug 07, 2023. CarMax has an average consumer rating of 2 stars from 364 reviews. CarMax has resolved 66 complaints.
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  1. CarMax contacts

  2. CarMax phone numbers
    +1 (800) 519-1511
    +1 (800) 519-1511
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    Head Office
    +1 (800) 925-3612
    +1 (800) 925-3612
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    Auto Finance
    +1 (888) 922-7629
    +1 (888) 922-7629
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    Stale Check Team
    +1 (888) 922-4911
    +1 (888) 922-4911
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    Stale Check Team
    +1 (844) 765-5757
    +1 (844) 765-5757
    Click up if you have successfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (844) 765-5757 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number
    Supplier Inquiries
    +1 (804) 747-0422
    +1 (804) 747-0422
    Click up if you have successfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (804) 747-0422 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number
    More phone numbers
  3. CarMax emails
  4. CarMax address
    12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States
  5. CarMax social media
CarMax Category
CarMax is ranked 10 among 1386 companies in the Car Dealers category

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