Menu
For Business Write a review File a complaint
KIA Motors Customer Service Phone, Email, Contacts

KIA Motors
Reviews and Complaints

www.kia.com

Learn how the rating is calculated

1.3 6 Reviews 1616 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KIA Motors Reviews 1622

ComplaintsBoard
A
4:08 pm EST
Verified customer This review was posted by a verified customer. Learn more

KIA Motors Engine only lasted 58,000 miles

Sadly, I was in an accident fall 2023 and my vehicle was totaled, which I was not at fault at. My vehicle was paid off and I had no plans of purchasing a vehicle anytime soon. Being forced into a decision to purchase I researched and researched what would best fit my needs and had great reviews. I landed on a Kia Sportage after reading it was not unheard of to have some cars reach 200,000. I did not purchase a new vehicle it was used. I have owned the vehicle for 3 months and have put less than 500 miles on it when I started to have problems. The Kia was a 2017 so outside of warranty. Work was done at a Kia shop thinking I would be able to get assistance or Kia would stand by a product they made. I was quoted $15,000 for a new engine. I opened a Kia case number and was told that this was outside of warranty, and it was essentially my issue. No assistance was offered. When asked why Kia wouldn't stand by their product and this engine only had 58,000 miles, I was told on repeat your outside the warranty. I didn't own the car when there was a warranty, I've owned it for 3 months. I'm sure it won't do me any good but I am opening a complaint with Federal Trade Commision. Should this make it to anyone's desk at Kia, feel free to give me a call and let me know why you wont stand behind one of your products that has less than 60,000 miles!

Angie 712.253.5291

Recommendation: Don't by KIA!

Read full review of KIA Motors
Hide full review
ComplaintsBoard
C
8:17 pm EST
Verified customer This review was posted by a verified customer. Learn more

KIA Motors Why does Kia's motors have problems after 100000 miles

Was a pround owner of a Kia Cadenza . Bought car with 14000 miles and have never had an issue great looking car drove better than advertised. Until recently when hoses to the radiator started leaking so no problem just replace the hoses and keep driving. Problem was that there was oil in the radiator finding its way in . This car only has 124000 miles on it and runs perfect after taking it to 2 different mechanics the unanimous decision is it needs a rebuilt or new motor which rebuilt there is a possibility that can't find all the parts and to buy a new one would cost in the range of 8000 dollars grant it I can still drive the car and hardly even know its on due to how quiet this engine runs . To find out I gotta give up on this car has prompted me to never buy another Kia product ever.Cause this is a common issue with there engines guess that why the are the only car manufacturers that offer 100000 miles or ten years

Recommendation: Try a different manufacturer of cars

Read full review of KIA Motors
Hide full review
ComplaintsBoard
N
11:07 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

KIA Motors customers service suckse

first I made an appointment for 1/25/2024 at Burlington Kia New Jersey. at 11am for a full service I have 144,555 miles on my car. so what ever it needs. I also asked them to look at the locks, when its cold out they do not unlock please do this in the morning so you can see well. With out calling me they decided to due my whole service this morning, well it would have been ok but I have know way to get my car now. I'm outside the deliver area.

This is upsetting because, I have a Disabled daughter hope nothing happens.

You walk into the service area and everyone looks mad no one says Hello I have never been so disgusted in my 20 years of owning a KIA at a service appointment.

Then I need new tires on my car I was one of the very last customers 10 years ago to get free tires for life as long as I own my car. and they are CORRODED and at a number 3. so I'm told your policy is at a # 2 to get new tires. That is unexpectable I'm slipping and no Traction this is unsafe .

I'm telling you right now I WILL NEVER BUY a KIA again... Burlington, NJ Kia has gone down hill ever since after COVID. they changed all the people that Actually gave a crap about there customers. I used to bring Dunkin Donuts and sandwiches for lunch.

I want my New Tires...

Recommendation: dont buy from KIA

Read full review of KIA Motors
Update by Nichola De Sisto

And YEs I was yelling and Barabra

Hide full review
ComplaintsBoard
D
5:06 pm EST

KIA Motors Crap crap and more crap

This car is useless, had it for 2 months now the battery is dead, the hands freee doesn't wotk. Kia help line is useless, brand new sportage broke down In helena montana in 37 below weather. Kia help line worthless. Oh just tow it 117 miles? Oh and then what? Then i found that they charged me for a worthless warranty. I tried to ask for a factory rep. Refused to give me that info. The dealer refuses to call back. This car has turned into a nightmare. God I want my Rouge back

Read full review of KIA Motors
Hide full review
ComplaintsBoard
T
7:28 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

KIA Motors Great customer care

I would like to thank Prisantha from Kia Durban, KE Masinga road, for the great service I received.

I have called three other dealerships and she was the only one that phoned me back in less than 5 min of leaving my number. I have not received any other call backs!

I will going forward make it a point to return to Durban Kia for my services although they are a bit out of my way just because of the service that the branch and their employees extend to their customers.

Keep up the good work Prisantha.

Read full review of KIA Motors and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dbassman
Salem, US

I'm on number 4 and I still havent got my call back. Kia is the worst car I have ever bought. The dealer doesn't call back yes its GEE automotive. They refuse to give me the number of the factory representative. Car is 2 months old already worthless battery dead in 37 below helena and kia answer to just tow it 117 miles. Are you kidding

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

KIA Motors KIA XCeed hybrid Iceland

Hi !

I have been living legally in Iceland for over 4 years.

Before deciding to buy a new car, I did a LOT of research and decided to buy a KIA XCeed hybrid (plate number MLH37).

I DECIDED to trust in the QUALITY of KIA and (I HOPED) in the PROFESSIONALISM of ASKJA.IS (for the part of Technical Assistance and Manufacturer's Warranty Insurance for my car).

PLUS, because I have always wanted my cars to run and look IMPECABLE, I have on two occasions bought products for my car from ASKJA (KIA, HONDA and MERCEDES Representative in Iceland).

Because the KIA Connect App installed in my phone showed me a warning regarding the 12V Battery on the car, I made an appointment at KIA/ASKJA to check the car on October 18th, 2023 at 08:00 (photo named KIA_APPOINTMENT)

I showed up on the scheduled appointment with the car in an IMPACABLE condition, and AFTER they checked my car, which lasted about 85 minutes (during which time from the ShowRoom I witnessed the intervention on the car) I found that the inner trunk support was damaged (as seen in the photos named 1, 2, and 3).

I addressed the person at the Office to whom I handed the car key at 08:00, asked him to take note of the damage and his response was INCREDIBLE:

"I DON'T THINK THE DAMAGE IS CAUSED BY ASKJA! HOWEVER, I WILL CHECK THE RECORDINGS AND I WILL CALL YOU TOMORROW”.

The next day (October 19th) I got a call, I was told that: 3 DEVICES WERE PUT IN THE TRUNK, THEY WERE LEFT THERE WHILE THE 12V BATTERY WAS CHARGING, BUT STILL... HE DOES NOT BELIEVE THAT ASKJA WAS THE ONE CAUSING THE DAMAGE.

I have requested the car to be returned to Technical Assistance, have those devices put back in the trunk to be able to verify together IF THE SHAPE OF THESE CORRESPOND TO THE TRACES (THE DAMAGE) PRODUCED IN THE TRUNK.

We were TOTALLY refused (my son and myself).

Therefore, following the refusal above, we went to the Police in Reykjavik / Iceland and filed a complaint against KIA-ASKJA and a Criminal Investigation File has been opened for damage to personal property.

AGAIN,

I chose KIA hoping that through the representative in Iceland I would have QUALITY GUARANTEE.

WHAT DID I GET?!

1. The car was taken from the ASKJA car park and brought into the workshop by the mechanic/technician IN WORKING CLOTHES.

WHERE IN Continental Europe (AT LEAST) when a car is picked up by its representatives (mechanics), BEFORE THAT, the very first thing that’s being done is: on the seat, on the steering wheel and on the place where the feet are placed, A PLASTIC PROTECTION IS PUT ON to avoid the car getting dirty while it’s being driven around the workshop and being checked.

AT KIA/ASKJA ... this DOES NOT MATTER!

What standards are you working to?

2. The tailgate of my car opens from the button included in the tailgate.

The ASKJA mechanic came RIGHT IN AND PULLED THE TAILGATE OPEN, then used (I think) the screwdriver and fiddled with the latch (I THINK ... to keep it open).

On the evening of October 20th, when closing the car, the KIA Connect App showed me the next Alert: 1 for the 12V battery and one for when closing the tailgate (showed in picture 4, 5 and 6).

I repeated 2 times closing/opening it from the button for the warning about closing the tailgate to disappear.

IT’S NOT THE VALUE OF THE DAMAGE that is most important to me, but:

- THE TOTAL UNPROFESSIONALISM,

- THE TOTAL CONTEMPT and DISINTEREST shown in solving the situation, making me feel at the same time DISCRIMINATED, me not being Icelandic.

When I said I would go to the police, the response I got was: ... "DO IT, GO AHEAD! "

I conclude by asking WHETHER KIA Korea or KIA Europe (with Representation in Germany) approves of such BAD ATTITUDE, such LACK OF PROFESSIONALISM, such QUALITY OF INTERVENTION and RESPECT TO THE CUSTOMER... BAD ATTITUDE starting from taking the car from the owner and giving it back.

I wonder IF IT WAS THE RIGHT CHOICE TO BUY A KIA CAR (not because of the quality of the car, but because of WHAT FOLLOWED AFTERWARDS).

I have been a HUGE FAN and owner of ONLY German cars for 13 years.

I have always owned the newest VW Golf models.

My last car in Iceland was a VW Golf 8 GTE hybrid, much more expensive and better equipped than the KIA XCeed.

This fall I decided to make a CHANGE and chose the KIA XCeed.

WAS I WRONG?

Read full review of KIA Motors
View 0 more photos
Hide full review

KIA Motors Complaints 1616

ComplaintsBoard
K
12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors White paint of 2013 kia peeling.

For sometime we have seen paint on the 2013 Kia peal. It is getting worse and pealing all over the car. We have maintained this car since it was first bought. We took the car to a reputable body shop that paints cars. While there they informed us that it was a Kia problem. They told us that Kia has been selling cars that have white defective paint on the car. Needless to say we were shocked to discover that Kia sold us a car that was defective in its paint on the car.

Desired outcome: Correct the problem created by Kia by paying for the car to be repainted correctly with paint that will not peal.

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

Read full review of KIA Motors
View 0 more photos
Hide full review
ComplaintsBoard
G
1:34 pm EDT

KIA Motors warranty

I bought a new KIA sorento at a local dealer, in kingsport Tn about 2 months ago, the passenger window stopped working and took it to the Johnson city dealership which is closer for repair/fix. They are trying to say we have to pay because we got it from a different KIA dealership. This is not how warranties are supposed to work, can you contact JC dealership and fix this.

Desired outcome: Dealership needs to do their job and cover warranty

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

Read full review of KIA Motors
Hide full review
ComplaintsBoard
E
12:58 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Have been waiting over 6 weeks for Kia Danbury to get back to us about fixing our Sorento radio. It needs to be replaced and is still under warranty as it has 34000 miles on it which is still under the 36,000 warranty. It’s a 2021 Kia Sorento that needs Apple Car Play replaced. They tried it and said the entire radio unit needs to be replaced, that’s a...

Read full review of KIA Motors and 1 comment

Is KIA Motors Legit?

KIA Motors earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds KIA Motors to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, KIA Motors is known for their high standards and safety. If you're thinking about dealing with KIA Motors, it's wise to check how they handle complaints.

We found clear and detailed contact information for KIA Motors. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

KIA Motors has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

KIA Motors has registered the domain name for kia.com for more than one year, which may indicate stability and longevity.

Kia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Kia.com you are considering visiting, which is associated with KIA Motors, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

KIA Motors as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

KIA Motors website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While KIA Motors has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 1616 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to KIA Motors. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
3:54 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I helped my daughter purchase a Kia Sportage on 8-26-24. We traded in her Nissan Sentra. I paid the full amount with a cashier check. We were contacted by the finance company; Mission Kia still has not paid off her Nissan. My daughter has called the dealership a number of times over the past 10 days and sent an email today to Chad the manager. She is very...

Read full review of KIA Motors
ComplaintsBoard
A
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The power windows in this vehicle have not functioned properly since the day I purchased it from Jim Shorkey KIA in Wexford Pennsylvania. It appears to be the master switch that is defective. The individual power window switches operate normally for the front and rear passenger doors as well as the driver's side door switch. The failure that I am...

Read full review of KIA Motors
ComplaintsBoard
S
11:45 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KIA Motors Glare from interior surface, 2023 Kia Sportage hybrid

Hello. I own a 2023 Kia Sportage Hybrid. The console surface is very shiny and often has a glare from the sun that shines in the driver’s eyes. I highly recommend you change the surface to matte or something that will not shine in the driver’s eyes and a lighter color on future vehicles. Best wishes. Ty.

Sharon Gregory
[protected]@gmail.com
[protected]

Claimed loss: Irritation, driving danger.

Desired outcome: Seeking a way to reduce the glare and a future design change for other owners.

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

Read full review of KIA Motors
Hide full review
ComplaintsBoard
K
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KIA Motors Repair to broken passenger side window, steering column and passenger side door handles

Vehicle in for attempted theft, Kia dealership tape up passenger side window due to rain. when I picked up vehicle I noticed paint damage and was told it was due to the tape covering the window to prevent rain inside the car. Was told if I want it painted it would be $500 plus. This damage was caused by the dealership and I feel they should pay for paint job, not try to charge customer for their mistake.

Claimed loss: Paint damage

Desired outcome: Car to be painted

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

Read full review of KIA Motors and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
E
E
E. Hoppe
Aug 30, 2024 6:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’ve got every right to be frustrated with KIA Motors. It’s bad enough dealing with an attempted theft, but adding insult to injury with paint damage caused by their own staff? They should be fixing that on their dime, not trying to squeeze another $500 out of you. This one’s clearly on them, and they need to step up and make it right.

ComplaintsBoard
N
10:32 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

purchase new kia sonet hte white imt diesel : from Gandhinagar, regi. number is GJ-03-NF-6097. in jan 2024 Before oil change service I found some spots of peeled off the color on bonet and roof also. When I visited for 1st service for Oil change, I clearly mention these things to service person, but service person refuses that and told that that is due to...

Read full review of KIA Motors
ComplaintsBoard
A
10:01 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my dissatisfaction with the customer service I received from Kia Canada regarding a compliance letter for my Kia Forte EX+ 2023, which I purchased in Canada. I am currently in the process of importing my vehicle to the U.S. and require a compliance letter stating that my vehicle adheres to the U.S. Federal Motor Vehicle Safety...

Read full review of KIA Motors
ComplaintsBoard
K
6:50 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took my car to get the windshield recall done last year. I picked up my 2016 Kia cadenza and they said it passed the test and the windshield is good. I told them no way that could be, because it is cracked every which way. I told them to explain to me how they did the test. So, I believed them. This year, because the windshield cracked further and I wa...

Read full review of KIA Motors
ComplaintsBoard
P
1:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a used 2017 KIA Sportage with the knock warranty. My car has had a total engine failure. They are refusing to repair my car. They say it is a different failure than the knock warranty. The car is valued at around $6,500 they want $6700 plus to repair it. The car is at 170K+ miles. The Wasatch front Kia dealer in Ogden UT has been extremely kind...

Read full review of KIA Motors and 1 comment
ComplaintsBoard
G
6:35 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have less than 400 miles on our Forte GT purchased 3 May, 2024. 20 June it was dead in our garage. Unable to unlock doors, get out of park, put windows up, everything was dead. Was towed (trucked) to local dealer (Yuma, AZ) around 9/930 a.m. Tow truck knew trick to get it out of park, thank goodness. Was told their system was down and could not do...

Read full review of KIA Motors
ComplaintsBoard
D
7:27 pm EDT

KIA Motors Motor

I have a 2016 Kia Rio with little less than 2000 miles. There is a with the motor the 2nd cylinder. The repair will cost 7000 and l still owe 4000 on the car. I’m beyond pissed! I can’t afford this! A guy that works at dealership stated that this is an issues with Kia and Honda 2016-2019. If that’s the case how come they haven’t don’t recall for the part. There is a recall on other parts.

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

Read full review of KIA Motors
Hide full review
ComplaintsBoard
D
8:35 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello sir, This is Danish Noorani from Surat (INDIA). Sir I have purchased Seltos from Shreenath kia on 08/09/2023. My vehicle number is GJ 05 RV 1343. I am not at all satisfied with shreenath kia service. I was having noise issue from backside I think it was a bodyrole noise. As my second service was going to get due I told them about the noise. The second...

Read full review of KIA Motors and 1 comment
ComplaintsBoard
T
8:48 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased my car, a 2023 KIA Sportage, in May of 2022. Beyond the Manufacturers warranty, I purchsed an extended warranty for bumper to bumper coverage for 100,000 miles. On April 8, my wife was driving my 6-month-old granddaughter home when the engine light started flickering on and off and the car kept stalling. We called Willowbrook KIA and brought it...

Read full review of KIA Motors
ComplaintsBoard
K
7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 6 May 2024 I took my vehicle, a Kia Rio 2020, to the Kia dealership in Fredericton, NB when the malfunction indicator light came on indicating something was wrong. This is not the first time I had my car in there for this problem and my vehicle is still under warranty. I have had my car in there at least 3 times for the same thing. They did another...

Read full review of KIA Motors and 1 comment
ComplaintsBoard
A
1:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I need your support urgently.. I am an architect, Ayman Mohamed, and I work in the Kingdom of Saudi Arabia. I have recently bought a Kia Sorento Hybrid 2024 AWD, and I thank you very much for this creativity. I bought it personally imported from South Korea through the International Auto Agency Company, “they are a good and cooperative company,” and you...

Read full review of KIA Motors and 1 comment
ComplaintsBoard
F
4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir My name is Adel Rahali I live in Riyadh, Saudi Arabia, I imported new Kia Sorento Mq4 2024 facelift from Korea VIN:KNARH81BHRA252085 kindly help me in the following issue and hoping solution for it: I went to the KIA Agency HQ in Riyadh, Saudi Arabia, “Al Jabr Automotive Company,” and asked them to put the car under warranty, and the response...

Read full review of KIA Motors
ComplaintsBoard
H
1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 2017 V6 Kia Sorento had its engine seize as I was driving in a dangerous location for a car to be stranded - no warning of any potential for failure. Paid for a tow to have a mechanic tell me the engine burned all but.5 qts of oil, even though I get routine oil canges. Kia cust srvc stated I needed another diagnostics exam by a kia dealership. So after...

Read full review of KIA Motors
ComplaintsBoard
B
10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Kia Team, My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help. I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the...

Read full review of KIA Motors
How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

Overview of KIA Motors complaint handling

KIA Motors reviews first appeared on Complaints Board on Dec 21, 2006. The latest review White paint of 2013 kia peeling. was posted on Oct 31, 2024. The latest complaint Writing a smaller check then I signed was resolved on Mar 13, 2023. KIA Motors has an average consumer rating of 1 stars from 1622 reviews. KIA Motors has resolved 107 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
169 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. KIA Motors Contacts

  2. KIA Motors phone numbers
    +1 (877) 542-2886
    +1 (877) 542-2886
    Click up if you have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number 0 0 users reported that they have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number
    Canada
    131 542
    131 542
    Click up if you have successfully reached KIA Motors by calling 131 542 phone number 21 21 users reported that they have successfully reached KIA Motors by calling 131 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 131 542 phone number 8 8 users reported that they have UNsuccessfully reached KIA Motors by calling 131 542 phone number
    23%
    Confidence score
    Australia
    8800 301 0880
    8800 301 0880
    Click up if you have successfully reached KIA Motors by calling 8800 301 0880 phone number 8 8 users reported that they have successfully reached KIA Motors by calling 8800 301 0880 phone number Click down if you have unsuccessfully reached KIA Motors by calling 8800 301 0880 phone number 76 76 users reported that they have UNsuccessfully reached KIA Motors by calling 8800 301 0880 phone number
    50%
    Confidence score
    Russia
    1800 888 542
    1800 888 542
    Click up if you have successfully reached KIA Motors by calling 1800 888 542 phone number 1 1 users reported that they have successfully reached KIA Motors by calling 1800 888 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 1800 888 542 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling 1800 888 542 phone number
    50%
    Confidence score
    Malaysia
    +82 234 641 114
    +82 234 641 114
    Click up if you have successfully reached KIA Motors by calling +82 234 641 114 phone number 27 27 users reported that they have successfully reached KIA Motors by calling +82 234 641 114 phone number Click down if you have unsuccessfully reached KIA Motors by calling +82 234 641 114 phone number 4 4 users reported that they have UNsuccessfully reached KIA Motors by calling +82 234 641 114 phone number
    74%
    Confidence score
    South Korea
    +1 (800) 333-4542
    +1 (800) 333-4542
    Click up if you have successfully reached KIA Motors by calling +1 (800) 333-4542 phone number 0 0 users reported that they have successfully reached KIA Motors by calling +1 (800) 333-4542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (800) 333-4542 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (800) 333-4542 phone number
    United States
    +44 333 202 2990
    +44 333 202 2990
    Click up if you have successfully reached KIA Motors by calling +44 333 202 2990 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +44 333 202 2990 phone number Click down if you have unsuccessfully reached KIA Motors by calling +44 333 202 2990 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +44 333 202 2990 phone number
    43%
    Confidence score
    United Kingdom
    +353 16 497 493
    +353 16 497 493
    Click up if you have successfully reached KIA Motors by calling +353 16 497 493 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +353 16 497 493 phone number Click down if you have unsuccessfully reached KIA Motors by calling +353 16 497 493 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +353 16 497 493 phone number
    100%
    Confidence score
    Ireland
    +43 800 784 777
    +43 800 784 777
    Click up if you have successfully reached KIA Motors by calling +43 800 784 777 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +43 800 784 777 phone number Click down if you have unsuccessfully reached KIA Motors by calling +43 800 784 777 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +43 800 784 777 phone number
    100%
    Confidence score
    Austria
    +32 27 296 979
    +32 27 296 979
    Click up if you have successfully reached KIA Motors by calling +32 27 296 979 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +32 27 296 979 phone number Click down if you have unsuccessfully reached KIA Motors by calling +32 27 296 979 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +32 27 296 979 phone number
    33%
    Confidence score
    Belgium
    +49 800 777 3044
    +49 800 777 3044
    Click up if you have successfully reached KIA Motors by calling +49 800 777 3044 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +49 800 777 3044 phone number Click down if you have unsuccessfully reached KIA Motors by calling +49 800 777 3044 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +49 800 777 3044 phone number
    67%
    Confidence score
    Germany
    +39 848 582 588
    +39 848 582 588
    Click up if you have successfully reached KIA Motors by calling +39 848 582 588 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +39 848 582 588 phone number Click down if you have unsuccessfully reached KIA Motors by calling +39 848 582 588 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +39 848 582 588 phone number
    100%
    Confidence score
    Italy
    +31 888 542 542
    +31 888 542 542
    Click up if you have successfully reached KIA Motors by calling +31 888 542 542 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +31 888 542 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +31 888 542 542 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +31 888 542 542 phone number
    50%
    Confidence score
    Netherlands
    +47 22 086 153
    +47 22 086 153
    Click up if you have successfully reached KIA Motors by calling +47 22 086 153 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +47 22 086 153 phone number Click down if you have unsuccessfully reached KIA Motors by calling +47 22 086 153 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +47 22 086 153 phone number
    100%
    Confidence score
    Norway
    +34 902 283 285
    +34 902 283 285
    Click up if you have successfully reached KIA Motors by calling +34 902 283 285 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +34 902 283 285 phone number Click down if you have unsuccessfully reached KIA Motors by calling +34 902 283 285 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +34 902 283 285 phone number
    100%
    Confidence score
    Spain
    +46 854 170 536
    +46 854 170 536
    Click up if you have successfully reached KIA Motors by calling +46 854 170 536 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +46 854 170 536 phone number Click down if you have unsuccessfully reached KIA Motors by calling +46 854 170 536 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +46 854 170 536 phone number
    20%
    Confidence score
    Sweden
    +41 627 888 899
    +41 627 888 899
    Click up if you have successfully reached KIA Motors by calling +41 627 888 899 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +41 627 888 899 phone number Click down if you have unsuccessfully reached KIA Motors by calling +41 627 888 899 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +41 627 888 899 phone number
    100%
    Confidence score
    Switzerland
    +90 216 656 2600
    +90 216 656 2600
    Click up if you have successfully reached KIA Motors by calling +90 216 656 2600 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +90 216 656 2600 phone number Click down if you have unsuccessfully reached KIA Motors by calling +90 216 656 2600 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +90 216 656 2600 phone number
    100%
    Confidence score
    Turkey
    +86 400 882 2060
    +86 400 882 2060
    Click up if you have successfully reached KIA Motors by calling +86 400 882 2060 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +86 400 882 2060 phone number Click down if you have unsuccessfully reached KIA Motors by calling +86 400 882 2060 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +86 400 882 2060 phone number
    60%
    Confidence score
    China
    +974 44 039 444
    +974 44 039 444
    Click up if you have successfully reached KIA Motors by calling +974 44 039 444 phone number 6 6 users reported that they have successfully reached KIA Motors by calling +974 44 039 444 phone number Click down if you have unsuccessfully reached KIA Motors by calling +974 44 039 444 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +974 44 039 444 phone number
    71%
    Confidence score
    Qatar
    +966 920 014 200
    +966 920 014 200
    Click up if you have successfully reached KIA Motors by calling +966 920 014 200 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +966 920 014 200 phone number Click down if you have unsuccessfully reached KIA Motors by calling +966 920 014 200 phone number 5 5 users reported that they have UNsuccessfully reached KIA Motors by calling +966 920 014 200 phone number
    Saudi Arabia
    +27 117 768 800
    +27 117 768 800
    Click up if you have successfully reached KIA Motors by calling +27 117 768 800 phone number 7 7 users reported that they have successfully reached KIA Motors by calling +27 117 768 800 phone number Click down if you have unsuccessfully reached KIA Motors by calling +27 117 768 800 phone number 5 5 users reported that they have UNsuccessfully reached KIA Motors by calling +27 117 768 800 phone number
    17%
    Confidence score
    South Africa
    +94 112 342 725
    +94 112 342 725
    Click up if you have successfully reached KIA Motors by calling +94 112 342 725 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +94 112 342 725 phone number Click down if you have unsuccessfully reached KIA Motors by calling +94 112 342 725 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +94 112 342 725 phone number
    60%
    Confidence score
    Sri Lanka
    +866 800 868 995
    +866 800 868 995
    Click up if you have successfully reached KIA Motors by calling +866 800 868 995 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +866 800 868 995 phone number Click down if you have unsuccessfully reached KIA Motors by calling +866 800 868 995 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +866 800 868 995 phone number
    100%
    Confidence score
    Taiwan
    +971 800 542 823
    +971 800 542 823
    Click up if you have successfully reached KIA Motors by calling +971 800 542 823 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +971 800 542 823 phone number Click down if you have unsuccessfully reached KIA Motors by calling +971 800 542 823 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +971 800 542 823 phone number
    43%
    Confidence score
    UAE
    +84 190 054 5591
    +84 190 054 5591
    Click up if you have successfully reached KIA Motors by calling +84 190 054 5591 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +84 190 054 5591 phone number Click down if you have unsuccessfully reached KIA Motors by calling +84 190 054 5591 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +84 190 054 5591 phone number
    100%
    Confidence score
    Vietnam
    +55 800 771 1011
    +55 800 771 1011
    Click up if you have successfully reached KIA Motors by calling +55 800 771 1011 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +55 800 771 1011 phone number Click down if you have unsuccessfully reached KIA Motors by calling +55 800 771 1011 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +55 800 771 1011 phone number
    50%
    Confidence score
    Brazil
    +52 554 780 0542
    +52 554 780 0542
    Click up if you have successfully reached KIA Motors by calling +52 554 780 0542 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +52 554 780 0542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +52 554 780 0542 phone number 4 4 users reported that they have UNsuccessfully reached KIA Motors by calling +52 554 780 0542 phone number
    Mexico
    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.