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KIA Motors Customer Care Service

Kia Motors Corporation

Hyundai Kia Bldg.
Korea (South) - 06797

Customer Support Phone Numbers

+82 23 464 1114 9 11
USA Headquarters
111 Peters Canyon Rd.
Irvine, CA 92606
Phone: +1 949 468 4800
Fax: +1 949 468 4515

Executive Team

Byung Mo Ahn – CEO and Vice Chairman


KIA Motors Complaints & Reviews

Kia Motors / a/c compressor

TariqR on May 25, 2017
First, I would like to say that I'm very disappointed in Kia Qatar. I bought my Cadenza on May 11th, 2012 with 5 years warranty unlimited mileage. I did all services in Kia. During the past year, i had two issues with the A/C. Last April i took my car to Kia service to do the full service "45k...

Kia Motors / kia optima reg 7736jsg [spanish]

seguros on May 24, 2017
I bought my Kia Optima from Talleres Y Gruas Azor in Mojacar Spain last August, when i collected the vehicle the car was not clean and did not have any fuel in the car.After a couple of days a red light came on my dashboard [warning light] the Kia garage in Mojacar told me to tale my car...

Kia Motors / shark fin antenna cover

LatashaB on May 22, 2017
I purchased my 2015 Kia Cadenza in September 2015. Recently I discovered my antenna cover was missing. I contacted every Kia Dealership in Dallas Fort Worth only to find that this item was not covered under my warranty and the cost to replace it would be approximately 800. The service...

Kia Motors / 2015 kia soul

Toni Kennedy on May 21, 2017
My name is Toni Kennedy, I purchased my vehicle either June or July 27th of 2015 and since the beginning of this purchase with Lawley Kia Motors in Sierra Vista, Arizona, I have had problems with this model slowing down and stalling, and lots of tugging back and forth. I have taken thi...

Kia Motors / kia sorento

Martin1866 on May 20, 2017
I have been having trouble with the automatic lock system. At times the car will not lock automatically and I have to lock the vehicle manually. I have taken the vehicle to the dealership for a repair but I have been told that if the locks are not malfunctioning at the time that I take it...

Kia Motors / the sound of a click inside the motor

Noha Ahmed Aly on May 18, 2017
Dear Sir, I bought a car Kia Caryns Model 2014 and I do the maintenance in its timing within the power of attorney and I complained that I hear the voice of the motor vehicle . After the warranty ended as the car 124000 kilo . The power of attorney said that there is a voice inside the...

Kia Motors / corroded fuel tank and fuel sender unit

Antonio55 on May 16, 2017
Mr Antonio Francisco Dear Sir/Madam, I am trying to contact the Senior Manager at KIA Customer care in Korea, but I am unable to obtain the right email address, if you can help me with my query I would very much appreciated as the Australian side of KIA Customer care have completely...

Kia Motors / customer service

j86pinto on May 14, 2017
My name is Jennifer Pinto. I have been a Kia customer since 2011 and have thoroughly enjoyed the quality of my vehicles and been pleased with the customer service I have received over the phone as well as in various KIA stores. However, my feelings about the quality of KIA’s customer service...

Kia Motors / problem with a kia forte 2016 in mexico city

Vicente Garcia on May 13, 2017
Mexico may 8th. 2017 president & ceo of kia motors dear sir: my name is vicente garcia. I live in mexico. I have a forte 2016 bin num knafz4a73g5587100, bought in march 2016. I am writing this letter because i request your help. As i told you when i bought it, the first required service...

Kia Motors / motor

Rhondamoss2 on May 8, 2017
We have a 2012 Kia Optima Sx that now had a blown motor. With no notice at all, regular oil changes and check ups, the car just started knocking, no engine lights or anything. After having the car towed, it was determined that the engine is now blown due to a restrict of oil flow to the...

Kia Motors / alloys on kia sportage uk ma62 bck

Mervyn Davies on May 2, 2017
I have had 3 replacement sets of alloys for my Sportage and every time the alloy has bubbled under the lacquer on the alloy. Clearly there is an issue in production during the process where either oxygen or some other element is causing a reaction with the metals used. These have all been...

Kia Motors / kia k5 2016

Emaddahleh on Apr 30, 2017
I have bought a Kia k5 six months ago from Zarqa duty free area in Jordan The car has Korean specifications I have contacted your representative here in Jordan and asked them to provide me with a SD memory card for jodanin maps as the one that came with it is Korean I was surprised when...

Kia Motors / manufacturer plate got damaged and your presentation in tunisia is not able to provide replacement in timely manner

houssem abida on Apr 25, 2017
Hi During a periodic car inspection by local authority in Tunisia I had my registration card confiscated as the manufacturer black sticker got partially damaged during vehicle routine clean up. I visited the local KIA dealer that had me pay 100USD to get a replacement and they told me that...

Kia Motors / very poor service

kavex on Apr 24, 2017
Unfortunately, your product (Kia OPTIMA 2016) has not performed well, and your service is not that good here in IRAN. I bought the car for less than a month and there is problem in cylinder block !!! First of all your service provider here wanted to fix it, after I insist they accept to...

Kia Motors / sportage/car maintenance agency and many problem with new car 2016

fathallah on Apr 24, 2017
the worst car maintainance agency i ever seen reason to the time spent to only handel the car and reciving by maintance team also, the time it take to be repaired and again the problems not solve and again not work. may be more than 2 weeks and still not done without have replacement car...

Kia Motors / car title issues

ReneeMenegay on Apr 12, 2017
I would like to thank KIA for punishing me for buying out my lease. I liked my lease vehicle enough to buy it over 2 yrs ago, however the back office never filed any paperwork to create a title. I guess, per the DMV, lease vehicles don't get a title done originally. Instead they get...

Kia Motors / audio player and bluetooth issue

sameh512 on Apr 11, 2017
Dear sir I have kia cerato td model 2012, I face 2 issues with its audio player 1- I need to set the random songs option to be the default selection, or at least not each time when any thing happen to car it return to normal even when I get phone call thought the bluetooth it return to normal...

Kia / bipek auto service center

Jamilya Zh on Apr 8, 2017
Hello, I bought Kia cerato in September 2016, and in November my front lights were sweats and in winter, so I asked your official dealer in Kazakhstan, Astana city, to change it. But then I came to service center I saw they just turn on front lights and said that it's need just to dry thi...

Kia Motors / refund request complaint

Marvin Obciana on Apr 3, 2017
Hello, I am submitting this request to escalate the refund request. I little over a month ago, I applied for a car loan at Kia Motors in Molino, Bacoor Cavite. A couple of days after I was advised to settle a down payment to reserve a unit(color) of my choice and so I did on February 23, 2017...

Kia Motors / My sorento just stopped and kia won't help

Jacinta Weeks on Mar 29, 2017
To whom it may concern, I purchased my Kia Sorento in September 2014. I traded in my brand new Volkswagen Tiguan because I am a foster carer and had recently taken on 3 small children in car seats, plus my own son, and the Tiguan just was not big enough. As a single mum, i did a whole...

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