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KIA Motors Customer Care Service

Kia Motors Corporation

Hyundai Kia Bldg.
Korea (South) - 06797

Customer Support Phone Numbers

+82 23 464 1114 5 6
USA Headquarters
111 Peters Canyon Rd.
Irvine, CA 92606
Phone: +1 949 468 4800
Fax: +1 949 468 4515

Executive Team

Byung Mo Ahn – CEO and Vice Chairman


KIA Motors Complaints & Reviews

Kia Motors / Kia cerato k3 safety malfunction

Previn Kumar on Feb 23, 2017
My car kia cerato (Pma 5657) , met with an accident at plus highway (Malaysian expressway). It was a major accident involving 6 cars and my car was right in the middle, sustaining damages from the front and back, it was hit by 2 cars from behind at that time. My complaint is that despite...

Kia Motors / Service warranty claim - kia eastrand

Patty Ferreira on Feb 22, 2017
Kia Eastrand serviced my Soul 1.6 in January and advised that a component on the steering needs to be replaced. A few days later I took my car back for the warranty repair. I was then advised that another fault was detected on the steering and would be a separate warranty claim – they would...

KIA Motors Finance / Worst customer service ever

HannahVoll on Feb 18, 2017
Inconsistent information given every single time I call customer service. Car is paid off and I want my title but they are making it impossible. I've called 10 times now and every representative says something different about the route I need to take to get it. It's been a month now and...

Kia Motors / Three years service con

Tom Rod on Feb 18, 2017
After purchasing a new Kia Sportage on the 1 Feb 2016 having been promised three years free services if I did the deal, I have since discovered that it is not free servicing ! Two of the years I am informed are only inspections and not full services. Again I am informed that because I only...

Kia Motors / False advertising

Scammedupsetuser on Feb 8, 2017
You know those flyers you get in the mail about peel this and if it matches you win that thing well it's a scam won a $2, 500 Walmart gift card and they gave us a $5 Walmart gift card they falsely advertised and I am reporting them . I am highly upset with them. They are scammers and false...

Kia Motors / Bluetooth not working on my 'new' used venga

Sheena Amin on Jan 29, 2017
Dear Sir, I bought a used Kia Venga ( 64 plate) from the Brayleys Enfield branch on Sunday 8th January. I use blue tooth for work constantly. My car before this one was also a Kia Venga but with no in-built blue tooth, instead I had a Parrot unit fitted, but wishing to have a better...

Kia Motors / Repair

Michael and Ruth on Jan 26, 2017
Greetings. This is Ruth Solante, owner of Kia Rio Sedan 2014 model with a plate# AAZ7739. I deposited my car in your Kia Gorordo office here in Cebu City, Philippines dated August 2, 2014 for repair. It is almost 1 year and 6 months but my car is not yet fixed. Your staff keep on telling me...

Kia Motors / Kia sportage

Paula Ivelino on Jan 23, 2017
Dear sirs, My name is Paula Monica Ivelino and I write you this letter because I am desperate about my Kia Sportage that I bought in the end of December 2015 in Portimão, Portugal. After a period of 3 months I encountered some strange sounds inside the car that had nothing to do with...

Kia Motors / Kia sorrento - continued engine problem and dealership complaint

SJJ401 on Jan 3, 2017
[removed] Vehicle owner: [removed] Contact: [removed] Kia dealer: http://www.driveextreme.com/ I really, truly regret having to send this letter. i have always had very positive experiences with kia and this dealership. i have purchased the following cars from this dealer: kia sedona, kia...

Kia Motors / Kia soul dealer denied agreed buyback offer

Midhuny on Dec 24, 2016
My self Midhun Yesodharan an Indian lived in Oman and now moved to Dubai. I brought Kia Soul from Oman, Sohar in Feb 2016 with finance which is arranged by the dealer. At the time of buying the dealer agreed that there will be a buy back offer for the first year which is 75% the Net price...

Kia Motors / Kia optima

Lisa Ann Lungaro on Dec 21, 2016
My Kia Motor blew and is under warranty. They have had my car 41 days. I have a rental.I was just told the motors are on back order 2 1/2 months. You would think they would want you to buy a new car and not deal with all this bs.No they want you to wait tell car is fixed then you trade it...

Kia Motors / Defective headlight

Janisbou on Dec 17, 2016
I'm very disappointed in the way KIA handled my recent situation. Our drivers side headlight was replaced after an accident and it holds water, which we didn't notice until we had an abundance of rain shortly after the 1 year warranty ran out. I'm sure it was defective long before we...

Kia Motors / False advertising

Cindi76 on Dec 14, 2016
I went down to Joey Griffins Kia only to get rejected. They did false advertising, flyer say come down, if you have repossession, bankruptcy, bad credit come down, and we will get you and a car. I went only to get turn down. Something should not be put in a flyer if it's not true when you...

Kia Motors / 2011 kia sorento sx/service center unethical behavior

Juan_1 on Dec 4, 2016
Went to Allentown, PA Kia Service Center on 12/03/2016 at 12:15PM. Invoice #- 17824 Customer # - 34523 Said job can be completed within 2 hrs. Requested a transmission flush for my vehicle nothing else. I waited in the lobby for about 2 hours. Didn't think much of this since a transmission...

Kia Motors / Customer Service

JamieinAbuja on Nov 25, 2016
I am writing to complain about the horrible service I have received from the Kia dealership in Abuja. I bought a car that was under warranty and shortly afterward, it broke down and had to be taken to the dealership. I was informed that they needed to order a part and rather than sending...

Kia Motors / KIA Sportage LX FO 2017

Dinamoussa on Nov 12, 2016
Dear All Please consider the below email as a complaint from KIA’s office in Egypt, here is the story below: I decided to buy KIA Sportage LX FO 2017, on 26th of April 2016 I paid a down payment EGP 50, 000 and signed a contract with total price EGP 265, 000 “the price is subject to change” a...

Kia Motors / Warranty

A.J. Moore on Nov 11, 2016
bought two vehicles brand new from Kia at your Thorton Road dealership in GA. The warranty hasn't covered anything that has gone wrong and we have had several repairs done on both cars. In addition, the call queue to make appointments is almost impossible to get through within an hour...

Dr Tarek Owaidah / KIA carnival

towaidah on Oct 1, 2016
It is my surprise that the customer satisfaction is not one of the elements of KIA services I had the worst experience ever with cars I had tried almost all brands of cars non with same experience My problem started with a wrong by the salesman in riyadh saudi arabia who convinced me to by two...

Kia Motors Corporation / Refuse to repair my kia opirius (Still on warranty) and refuse to return my kia car

Dr Heythem ALZAMEL on Sep 27, 2016
BEWARE OF THE "KIA "DEALER IN SAUDI ARABIA.  "KIA-ALJABR" "JANUARY 21, 2014"; I delivered my KIA OPIRIUS to the KIA Maintenance Center, while still covered by warranty. "FEBRUARY 14, 2014"; was the WRITTEN  date that the KIA Maintenance Representative stated that I can pick up my car...

Kia Motors / Kia aljabr service provider

takab1 on Sep 16, 2016
To: KIA motors. Date: September 17, 2016 Subject: When I visited KIA service provider in KSA / Jeddah in order to repair the abnormal case from the Clutch Plate (Optima 2015) I faced up abnormal communication and the strange things that come from the Al-Jaber company ( Local Dealer ...

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