CB Car Dealers KIA Motors Suggestion I would be better off taking my Kia to another service company.

KIA Motors review: Suggestion I would be better off taking my Kia to another service company. ( 1 comment)

dunchris of Brisbane, AU

Mar 24, 2025 3:08 am EDT

Verified customer

Review updated: Apr 04, 2025

Featured review

This car has been serviced by Kia Ipswich QLD since new. recently had an issue with the gears, took it to Kia, and the response shocked me. This is what I was told.
Have a problem in losing gears on my 2012 Kia Rio. Took it to Kia Ipswich, who ran a diagnostic test, which showed fault P0748, apparently this involved checking the wiring which would take four hours at a cost of $740.00, but, I should take it to another service company who have more expertise than KIA technicians. I couldn't believe a service company would suggest taking your car to someone else because they were better trained than their own tech's. Wrote to every Kia address I could find assuming someone would respond and sort the issue out, dream on, nary a word back. called at Kia and spoke to general manager and service manager expecting surprise and outrage at their service suggesting others had more expertise than them, but no, the service manager actually said "yes that happens, I have sent customers to a guy in Ipswich who works from under his house" This car has been serviced by Kia since new, so I was surprised at their reluctance to do the work. The car is still unrepaired sitting in my carport, no use to anyone. Today was the final straw, received a text from Kia telling me the car was overdue for its regular service. So be aware when buying a Kia you may have to take it elsewhere for repair. Third time submitting complaint. No response. Can I assume you are happy to tell people to take their Kia to other service who have more expertise than Kia trained technicians?

Recommendation: Great cars abysmal service.

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Lucy Goguen (Scry Solutions)

Dieppe, CA

1 comments

Lucy Goguen (Scry Solutions) of Dieppe, CA

Apr 04, 2025 2:11 pm EDT

Verified customer

Yes their customer service is the worst I ever experienced! Miramichi Kia insulted me, basically called me a liar, the original tech who was helpful was all of a sudden gone. Then told 1 months later he was taking time off and I couldn't speak to him. My car needs an expert tech to tell me what's going on. Clearly they are stalling because of 3 major recalls. Then I called to make a complaint and for them to investigate what was going on and she didn't take all the info. Said her colleague would follow up with the dealership.

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KIA Motors Contacts

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More phone numbers

KIA Motors emails

marketing@kia.com

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Confidence score: 100%

Support

KIA Motors address

12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)

KIA Motors social media
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