KIA Motors

4/11/25, went to dealership to purchase a vehicle that was online, was told that it was sold the night before (I have heard this before). Sales person very pushy and inpatient with me to lease vehicle. Told him that I drive more than 10,000 miles a year so that would not work for me. More offers and persistence, I absented to signing a lease. I was taken advantage of because I was a female and alone so I had no guidance in dealing with any of this. So now I have this vehicle that will be well over 40,000 miles in a 3 year period & having to pay $4000 to $5000 at the end of my lease because the sales rep didn't explain everything to me.
I want out of this lease. I will go further with this if needed.

2013 Sorento has 82,000 on Saturday april 26 2025 going up a hill the Sorento went into limp mode. code said knock sensor you can hear a rattle knock noise from the motor. I was told these engines were recalled so call Kia dealership they said motor not recalled. This should never happen with we have kept up will all service on the Sorento. So if the engine all ready been replaced and it junk already so the issue was never fixed same failure.

I own a 2018 Kia Soul. The vehicle has 99,250 miles on it. I purchased it used in 2020 from an extremely "reputable" dealership in East Syracuse, NY. This dealership advertises about its impeccable customer service and 200K mile warranty. This was the sole reason I purchased my vehicle through them. At the time of sale, the warranty was explained in extremely vague detail leading me to believe that they stood behind their product 100%. At the time, I felt extremely cared for and valued.

While driving down the highway 3 weeks ago, the engine started to knock uncontrollably and stalled 3 times. Thankfully, I was able to make it home. We had the car towed to the dealership where I purchased it from fully expecting the repairs to be honored and taken care of under this amazing "warranty". Nothing could have been further from the truth. The warranty was not honored due to fact that we did not comply with one of the recalls that was not performed on the vehicle. Now mind you, I was advised of one of the 3 recalls (the anti theft recall) and complied with it, but the other 2 I was not advised of. When picking up the car I was told that the warranty was voided because of non-compliance of the PI2107 ECU Update and the SC226 update. I was told that this non compliance voided out the warranty.

When I went into the Financial office and expressed my frustration about this I was met with pure indifference. I went on to ask if Kia owned this particular 200K mile warranty and was told they did not. That said to me right there that this dealership does not care about their product or their customers. I was told that the car needed a new engine due to this non compliance. You can only imagine my disappointment and pure shock at this statement. A new engine with installation by them would be well over $6000! I had the car towed to another Kia dealership nearby and was told the very same thing. The car sits at my home now with an engine that does not work and I am beside myself as to what to do next.

I am writing to you in the hopes that you become aware that there are Kia dealerships within your network that are not doing the right thing. Had I known of these particular recalls, I would have made sure I had the vehicle serviced. I feel duped and misled and because of this will never purchase another vehicle associated with Kia ever again.

Dealerships like this should be monitored and called out about their deceptive and misleading practices. I realize it is probably too late for me to have a different outcome, but I feel people should be warned about these types of practices within your network that are ruining the reputation of your company.

I bought a brand new kia Sportage from United Arab Emirates and imported it to Egypt.
I asked the agent in Egypt to Activate the warranty but they refused as the car is not from Egypt and they can only provide services.
The car is brand new and i need to add it to the warranty and need your support to facilitate the process.
Car details
U5YPU81BHRL240867

Hello!
My car MH01EJ7362 SONET (INDIA) is under warranty & your service center is unable to find the damaged part. My car is with your service center since 4 days & I am not getting any concrete feedback from your service center. It has only been an approx. year & there are issues in the car already. Kindly look into & resolve the issue ASAP or else I ll have to take a legal route.
Email : [protected]@gmail.com.
Cell : + 91 [protected].

On July 17th, 2024, we took our 2016 Optima in for the 60,000-mile service, at the time the car showed 58,020 miles.

Fast forward to last week to where before a trip we checked the fluid levels to find out that we were almost out of motor oil and that it was dirty. Current mileage is 61,200 miles.

We cannot believe that after 3000 miles we would burn that much oil and have the oil look that old.

We were charged over $350.00 for this service that we believe never happened.

Thank you for your time.
Sandra Evans #75751
[protected]

Saw a 2920 Kia Forte (VIN 3KPF34AD3LE155874 Confirmed online thatcar was available. Called the next day and confirmed with Manager, Robert, that car was available and made appointment for next day to see car. Went in at 10:00 am and saw salesperson, Nelson. Asked if he had my information. Told him what car I had talked to Robert about. He asked me "How much are you looking to spend?" I told him that the price was advertised. He immediately said car had been sold the night before. Supposedly this car was listed for over a month, but happened to be sold right before I came in. Still shows listing online. Oldest trick in the book!
Will never shop here or Kia and would suggest others stay away. There is a good chance I will be
shopping for two new cars after a settlement but you lost a future customer! Am giving appropriate reviews on every site I can find. Bait and switch.

I bought my Kia Soul brand new in 2017 because I love the model and have heard many good things about it. Their ads are through the dealer advertisement.

I retired that year as well, so I wanted a dependable car because it was going to be my car forever.

Fast forward to 2024, the car has no value. I can’t even get my insurance company, which I have dealt with for years, to cover it; I have to go to another insurance company to get coverage. No insurance is expensive. I only owe $2000 on my car, and I’m trying to pay off my balance.

I wouldn’t trade this one in even if I wanted a new car. Now I’m a retarded 69-year-old female that can’t afford to buy a new car because of the value of my Kia 2017.

I feel that this car should have received some kind of manufacturer discount.
I am now asking what I can do about this and how the company will help me. Have I been loyal to the brand all these years?

I’m 69 years old and have all these expenses because of how the car was manufactured.

Now I’m asking you to be loyal to the customer.

Sincerely, Ms. Jacquelyn D Taylor

The constant intrusion of “Consider taking a break” warning alarm has destroyed the joy of driving my new 2024 Telluride. I will never buy another Kia unless this can be resolved. This [censored]ic alarm wakes sleeping family members on trips and passengers ask me why that “annoying alarm” keeps going off. Whoever decided that this garbage should be forced upon drivers with no way of disabling it should be terminated.

I am a Kia car owner in Macau. I owned a Kia Sorento 2012 model. The car broke down 2 months ago because of the engine failure. I contacted the dealer, Kia Macau (Resoma Motor Group Limited) and request them to report the engine problem to Kia Headquarter but they refused. I look up in Kia Eu website and found that my car is under a recall because of the engine problem( campaign number 230047). I contacted the dealer but the dealer did not respond.

The dealer did not give me any contact email to Kia Headquarter and I just look up your email from the internet.

I have no way to seek help from as the dealer did not respond. Could you please help forward my email to the relevant department which can help to confirm the recall and contact/ push Kia Macau to do the recall if it is their responsibility.

The VIN of my car is KNAKU811SD5380926

Please reply via email : [protected]@yahoo.com.hk