KIA Motors

Was taken to body shop for repair of paint chipping on front fenders. Paint was bubbling and not sticking to car. SItting in the hot sun, this car is popping the paint off the hood. It has also popped the paint off the mirrors. There are no rock chips on the front nose, only on the hood and the mirrors. The car has just over 10,000 miles with the majority of those miles being driven in town not on highways. It does not rain rocks, it is obvious it is a defective paint issue which we are trying to get resolved at the body shop now. We have also had excessive amounts of water staining, even though car has been sealed than waxed multiple times.

Greetings,

I am kindly writing to seek for assistance in regard to my vehicle. This vehicle was imported from UK by my late parents in 2019. There seem to be an issue with the hybrid system. A warning sign recently appeared: "check hybrid system, turn off engine". I cannot drive the vehicle as it does not move with the speed. KIA based in Fiji is not able to help me because this was imported by my late parents in 2019 and also they do not have the tool to diagnose the problem. I need help as I need this issue to be fixed. Kindly seeking your advice and assistance in this matter.

The Chassis/VIN number is KNACC81CVK5230187
Engine number is G4LEJS403316

Thanks
Selai Cartmell

Had warning indicators for high beams malfunction on 2020 Sportage bought new March 2020 and has 32,000 miles. Took vehicle to Kia Wilmington. Was originally told the battery needed to be replaced. Agreed to battery replacement. Got another call where service person asked if my husband was sitting down. Proceeded to tell him the front camera needed replacement and would cost $2,100.00. Husband asked if it was under warranty and told the warranty expired 1 month ago. My husband asked how the camera could have broken and was told probably by getting hit. Due to location of the camera, it makes no sense that it could have been hit. Car hasn’t had any accidents. When car was returned, it was obvious the service person had removed the front camera cover and tried using glue to re-attach it. In addition, there was greasy finger prints from where the hood was lifted to change the battery. Now, the sun has softened the glue and the camera cover is half off. Not really sure why a camera would go bad after only 32,000 miles and not happy my car was returned in the condition it was. In addition, the mechanic hinted that we may have to purchase a new vehicle before it was up for inspection next year because of the warning lights. He did then realize it wasn’t a check engine light and said it probably wouldn’t be a problem. Unfortunately, my husband didn’t notice the issue with the camera cover when he picked the vehicle up because it was broken on the passenger side. I’ve added a photo where you can see where the mechanic tried to glue the camera cover back onto my windshield. I didn’t take pictures of the grease on hood of car, just cleaned it off.

4/11/25, went to dealership to purchase a vehicle that was online, was told that it was sold the night before (I have heard this before). Sales person very pushy and inpatient with me to lease vehicle. Told him that I drive more than 10,000 miles a year so that would not work for me. More offers and persistence, I absented to signing a lease. I was taken advantage of because I was a female and alone so I had no guidance in dealing with any of this. So now I have this vehicle that will be well over 40,000 miles in a 3 year period & having to pay $4000 to $5000 at the end of my lease because the sales rep didn't explain everything to me.
I want out of this lease. I will go further with this if needed.

2013 Sorento has 82,000 on Saturday april 26 2025 going up a hill the Sorento went into limp mode. code said knock sensor you can hear a rattle knock noise from the motor. I was told these engines were recalled so call Kia dealership they said motor not recalled. This should never happen with we have kept up will all service on the Sorento. So if the engine all ready been replaced and it junk already so the issue was never fixed same failure.

I own a 2018 Kia Soul. The vehicle has 99,250 miles on it. I purchased it used in 2020 from an extremely "reputable" dealership in East Syracuse, NY. This dealership advertises about its impeccable customer service and 200K mile warranty. This was the sole reason I purchased my vehicle through them. At the time of sale, the warranty was explained in extremely vague detail leading me to believe that they stood behind their product 100%. At the time, I felt extremely cared for and valued.

While driving down the highway 3 weeks ago, the engine started to knock uncontrollably and stalled 3 times. Thankfully, I was able to make it home. We had the car towed to the dealership where I purchased it from fully expecting the repairs to be honored and taken care of under this amazing "warranty". Nothing could have been further from the truth. The warranty was not honored due to fact that we did not comply with one of the recalls that was not performed on the vehicle. Now mind you, I was advised of one of the 3 recalls (the anti theft recall) and complied with it, but the other 2 I was not advised of. When picking up the car I was told that the warranty was voided because of non-compliance of the PI2107 ECU Update and the SC226 update. I was told that this non compliance voided out the warranty.

When I went into the Financial office and expressed my frustration about this I was met with pure indifference. I went on to ask if Kia owned this particular 200K mile warranty and was told they did not. That said to me right there that this dealership does not care about their product or their customers. I was told that the car needed a new engine due to this non compliance. You can only imagine my disappointment and pure shock at this statement. A new engine with installation by them would be well over $6000! I had the car towed to another Kia dealership nearby and was told the very same thing. The car sits at my home now with an engine that does not work and I am beside myself as to what to do next.

I am writing to you in the hopes that you become aware that there are Kia dealerships within your network that are not doing the right thing. Had I known of these particular recalls, I would have made sure I had the vehicle serviced. I feel duped and misled and because of this will never purchase another vehicle associated with Kia ever again.

Dealerships like this should be monitored and called out about their deceptive and misleading practices. I realize it is probably too late for me to have a different outcome, but I feel people should be warned about these types of practices within your network that are ruining the reputation of your company.

I bought a brand new kia Sportage from United Arab Emirates and imported it to Egypt.
I asked the agent in Egypt to Activate the warranty but they refused as the car is not from Egypt and they can only provide services.
The car is brand new and i need to add it to the warranty and need your support to facilitate the process.
Car details
U5YPU81BHRL240867

Hi, having trouble with my Rio, loses 1st 2nd and 4th gears intermittently, leaving only 3rd and reverse. If I turn off the engine and run the gear stick between reverse and drive it comes good, could last for hours or minutes, no way to tell.

Took it to Rio service Ipswich, where it has been serviced since new.They appeared a bit offhand and suggested I bring it back in 3 weeks or so and they would run a diagnostic test for $180.
The results of the test, found P0748 pressure control valve solenoid, require a wire inspection taking four hours and costing $800. [This surprised me, as I had checked a few Kia online blogs, and more than a few people complained about the same problem] They followed this up with a suggestion I would be better served taking the car to M1 Auto as they would probably be cheaper, this was false as they charged $200 for a test and wouldn't accept Kia's results.
I emailed Kia head office in Korea as you do not publish your email, tried phoning, as usual with large companies, wasted forty minutes moving from third in queue to first then being told you were experiencing an unusual number of calls, leave my number and someone would get back to me, this was two weeks ago, still waiting. Firstly, I am stunned kia would recommend another service company, suggesting they could offer better service than a registered Kia service dept. on a Kia vehicle. Next $200 dollars an hour for mechanics who have no idea on how to tackle the problem, but refer me to another company.
This is not the first problem I have encountered with this service department, an example, following a routine service the car was returned with the warning light for the A/B clock spring lit, they immediately denied responsibility. Strange it wasn't lit when I dropped it off!
I have said before, you make a wonderful car, but your service and customer support are abysmal.
I will forward the invoice KICKB60313 forward to social media in the event, like Korea I receive no response from you.
Duncan Mitchell..

Hello!
My car MH01EJ7362 SONET (INDIA) is under warranty & your service center is unable to find the damaged part. My car is with your service center since 4 days & I am not getting any concrete feedback from your service center. It has only been an approx. year & there are issues in the car already. Kindly look into & resolve the issue ASAP or else I ll have to take a legal route.
Email : [protected]@gmail.com.
Cell : + 91 [protected].