KIA Motors

Hello!
My car MH01EJ7362 SONET (INDIA) is under warranty & your service center is unable to find the damaged part. My car is with your service center since 4 days & I am not getting any concrete feedback from your service center. It has only been an approx. year & there are issues in the car already. Kindly look into & resolve the issue ASAP or else I ll have to take a legal route.
Email : [protected]@gmail.com.
Cell : + 91 [protected].

On July 17th, 2024, we took our 2016 Optima in for the 60,000-mile service, at the time the car showed 58,020 miles.

Fast forward to last week to where before a trip we checked the fluid levels to find out that we were almost out of motor oil and that it was dirty. Current mileage is 61,200 miles.

We cannot believe that after 3000 miles we would burn that much oil and have the oil look that old.

We were charged over $350.00 for this service that we believe never happened.

Thank you for your time.
Sandra Evans #75751
[protected]

The constant intrusion of “Consider taking a break” warning alarm has destroyed the joy of driving my new 2024 Telluride. I will never buy another Kia unless this can be resolved. This [censored]ic alarm wakes sleeping family members on trips and passengers ask me why that “annoying alarm” keeps going off. Whoever decided that this garbage should be forced upon drivers with no way of disabling it should be terminated.

I am a Kia car owner in Macau. I owned a Kia Sorento 2012 model. The car broke down 2 months ago because of the engine failure. I contacted the dealer, Kia Macau (Resoma Motor Group Limited) and request them to report the engine problem to Kia Headquarter but they refused. I look up in Kia Eu website and found that my car is under a recall because of the engine problem( campaign number 230047). I contacted the dealer but the dealer did not respond.

The dealer did not give me any contact email to Kia Headquarter and I just look up your email from the internet.

I have no way to seek help from as the dealer did not respond. Could you please help forward my email to the relevant department which can help to confirm the recall and contact/ push Kia Macau to do the recall if it is their responsibility.

The VIN of my car is KNAKU811SD5380926

Please reply via email : [protected]@yahoo.com.hk

I bought a KIA Sorento from United Kia of El Centro. The car was purchased in March 2023, and we opted for premium maintenance service every 5,000 miles. This service includes regular oil changes and tire rotation and balancing. However, we've encountered an issue: all the tires are wearing and tearing at the edges, although the middle tread is intact. We reported this to the dealer, who responded that the tires were unsuitable for our region's high temperatures, which often exceed 112 degrees Fahrenheit. Other tire shops confirmed this assessment. KIA filed a claim with the Continental Manufacturer, and I was directed to their local distributor for an evaluation. The distributor, however, informed me that Continental's warranty does not cover this issue, showing me their zero-mileage warranty policy on his computer. Upon inspection, they concluded that the edge wear was normal, occurring when turning left or right, despite the adequate tread measurement. They offered a 35% discount on four new tires, but I believe I shouldn't have to pay for replacements when the current tires are defective, having only 20,000 miles on them. The dealer agreed to replace one tire free of charge, but I argue that all four should be replaced, considering they appear new except for the worn edges, which pose a safety risk. I'm paying $1,000 monthly for this car, yet the tires seem to be valued at only $50. If this is the kind of service KIA and Continental offer their customers the will be the first and last time I purchase a KIA.

For sometime we have seen paint on the 2013 Kia peal. It is getting worse and pealing all over the car. We have maintained this car since it was first bought. We took the car to a reputable body shop that paints cars. While there they informed us that it was a Kia problem. They told us that Kia has been selling cars that have white defective paint on the car. Needless to say we were shocked to discover that Kia sold us a car that was defective in its paint on the car.

I bought a new KIA sorento at a local dealer, in kingsport Tn about 2 months ago, the passenger window stopped working and took it to the Johnson city dealership which is closer for repair/fix. They are trying to say we have to pay because we got it from a different KIA dealership. This is not how warranties are supposed to work, can you contact JC dealership and fix this.

The power windows in this vehicle have not functioned properly since the day I purchased it from Jim Shorkey KIA in Wexford Pennsylvania. It appears to be the master switch that is defective. The individual power window switches operate normally for the front and rear passenger doors as well as the driver's side door switch. The failure that I am experiencing is that the master switch on the driver's side door that operates the passenger windows fails to close. At times, it is only for a few seconds and other times, it will not close the window at all and then I have to use the switches on the individual doors in order to close the windows. The windows have failed to close on multiple occasions and a couple times has almost resulted in an accident because I am trying to drive my vehicle on the highway in a severe rainstorm and I end up having to use the individual switches to close the windows because there was nowhere safe to pullover at the time and my vehicle was becoming filled with water. I have brought my vehicle in to be serviced multiple times, and the failure continues to happen. During one service call, I was told that it was an old switch design that has caused problems in previous models. Furthermore, I was told that there was nothing that can be done and that there was a certain process that I needed to follow to close the windows which is absolutely ridiculous! I should not have to time my windows in order to be able to close them. I have never in my life have had this kind of problem with power windows and I have owned many cars, and several have been KIA's. My family has purchase in 16 years six vehicles from KIA - Rondo, two Sportage's, two Forte's, and a Soul based on my past positive experiences with your vehicles which I am considering not purchasing anymore or recommended your vehicles to anyone else. Not only am I having problems with my Soul but my wife's Sportage that we purchased three years ago is leaking oil approximately 3 quarts every 1,000 miles. We may have to replace the engine in the car and it's only three years old with very low mileage. I would like this matter resolved as soon as possible. I have been very patient, and it's been almost two years with respect to my Soul and that is unacceptable. If this is the quality to be expected with your vehicles moving forward, I will not purchase another KIA and neither will my friends and family and I definitely will not recommend your cars to anyone. I used to be very happy with KIA's vehicles but apparently the company has decided that the bottom line is more important than quality and customer satisfaction, just terrible and extremely disappointed in your product and now I'm stuck with both not knowing what is going to fall apart next.

Hello. I own a 2023 Kia Sportage Hybrid. The console surface is very shiny and often has a glare from the sun that shines in the driver’s eyes. I highly recommend you change the surface to matte or something that will not shine in the driver’s eyes and a lighter color on future vehicles. Best wishes. Ty.

Sharon Gregory
[protected]@gmail.com
[protected]

Vehicle in for attempted theft, Kia dealership tape up passenger side window due to rain. when I picked up vehicle I noticed paint damage and was told it was due to the tape covering the window to prevent rain inside the car. Was told if I want it painted it would be $500 plus. This damage was caused by the dealership and I feel they should pay for paint job, not try to charge customer for their mistake.