KIA Motors’s earns a 1.3-star rating from 1654 reviews, showing that the majority of car owners are dissatisfied with their vehicles.
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Marketing bait and switch
Saw a 2920 Kia Forte (VIN 3KPF34AD3LE155874 Confirmed online thatcar was available. Called the next day and confirmed with Manager, Robert, that car was available and made appointment for next day to see car. Went in at 10:00 am and saw salesperson, Nelson. Asked if he had my information. Told him what car I had talked to Robert about. He asked me "How much...
Read full review of KIA Motors2017 kia soul
I bought my Kia Soul brand new in 2017 because I love the model and have heard many good things about it. Their ads are through the dealer advertisement. I retired that year as well, so I wanted a dependable car because it was going to be my car forever. Fast forward to 2024, the car has no value. I can’t even get my insurance company, which I have dealt...
Read full review of KIA MotorsWarning Alarm
The constant intrusion of “Consider taking a break” warning alarm has destroyed the joy of driving my new 2024 Telluride. I will never buy another Kia unless this can be resolved. This [censored]ic alarm wakes sleeping family members on trips and passengers ask me why that “annoying alarm” keeps going off. Whoever decided that this garbage should be forced upon drivers with no way of disabling it should be terminated.
Desired outcome: Turn off the stupid alarm
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I am a first time Kia owner. I have a 2024 Telluride that I will be selling as soon as possible for one reason: The idiotic warning message “Consider taking a break” followed by 5 tones comes on so often for NO GOOD REASON that it has destroyed my love of driving. It wakes up family members trying to sleep on a long trip and passengers ask why that annoying alarm keeps going off. The dealership says nothing can be done about it. Really? Why would someone put such a horrible thing in a car? It is beyond belief to me that this is allowed to continue. It has destroyed the joy of a peaceful drive in the country. No car should be allowed to do that to a driver.
Request to confirm a recall (campaign nu 230047)on Kia Sorento
I am a Kia car owner in Macau. I owned a Kia Sorento 2012 model. The car broke down 2 months ago because of the engine failure. I contacted the dealer, Kia Macau (Resoma Motor Group Limited) and request them to report the engine problem to Kia Headquarter but they refused. I look up in Kia Eu website and found that my car is under a recall because of the engine problem( campaign number 230047). I contacted the dealer but the dealer did not respond.
The dealer did not give me any contact email to Kia Headquarter and I just look up your email from the internet.
I have no way to seek help from as the dealer did not respond. Could you please help forward my email to the relevant department which can help to confirm the recall and contact/ push Kia Macau to do the recall if it is their responsibility.
The VIN of my car is KNAKU811SD5380926
Please reply via email : [protected]@yahoo.com.hk
Claimed loss: Change a new engine for my car for free
Desired outcome: Kia confirm with the recall or to initiate a recall in Macau for the engine problem found in my Kia Sorento
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2017 Kia Sportage SX Turbo
November 26th, 2024 Kia Motors/Dealership 1450 W Camelback Rd Phoenix, AZ 85015 Kia Consumer Assistance Center Kia Motors America P.O. Box 52410 Irvine, CA 92619-2410 Subject: Formal Complaint Regarding Misrepresentation and Recurring Issues with 2017 Kia Sportage SX Turbo Purchased on August 6th, 2021 To Whom It May Concern, I am writing to formally...
Read full review of KIA Motors and 1 comment2023 kia sorento hybrid
I brought my kia sorento into the dealership for a check engine light onseptember 19 2024. It was determined that I had engine failure. It is november 15th and the vehicle is still sitting at the dealership. This is a 2023 leased vehicle. All I get is lip service they tried several different things to fix the vehicle. Nothing has worked. They have no loaner...
Read full review of KIA Motors and 1 commentDefective tires need to be replaced
I bought a KIA Sorento from United Kia of El Centro. The car was purchased in March 2023, and we opted for premium maintenance service every 5,000 miles. This service includes regular oil changes and tire rotation and balancing. However, we've encountered an issue: all the tires are wearing and tearing at the edges, although the middle tread is intact. We...
Read full review of KIA MotorsWhite paint of 2013 kia peeling.
For sometime we have seen paint on the 2013 Kia peal. It is getting worse and pealing all over the car. We have maintained this car since it was first bought. We took the car to a reputable body shop that paints cars. While there they informed us that it was a Kia problem. They told us that Kia has been selling cars that have white defective paint on the car. Needless to say we were shocked to discover that Kia sold us a car that was defective in its paint on the car.
Desired outcome: Correct the problem created by Kia by paying for the car to be repainted correctly with paint that will not peal.
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warranty
I bought a new KIA sorento at a local dealer, in kingsport Tn about 2 months ago, the passenger window stopped working and took it to the Johnson city dealership which is closer for repair/fix. They are trying to say we have to pay because we got it from a different KIA dealership. This is not how warranties are supposed to work, can you contact JC dealership and fix this.
Desired outcome: Dealership needs to do their job and cover warranty
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Not receiving phone calls back from Danbury Kia about the replacement of my radio that is still under warranty
Have been waiting over 6 weeks for Kia Danbury to get back to us about fixing our Sorento radio. It needs to be replaced and is still under warranty as it has 34000 miles on it which is still under the 36,000 warranty. It’s a 2021 Kia Sorento that needs Apple Car Play replaced. They tried it and said the entire radio unit needs to be replaced, that’s a...
Read full review of KIA Motors and 1 commentService Shawnee Mission Kia
I helped my daughter purchase a Kia Sportage on 8-26-24. We traded in her Nissan Sentra. I paid the full amount with a cashier check. We were contacted by the finance company; Mission Kia still has not paid off her Nissan. My daughter has called the dealership a number of times over the past 10 days and sent an email today to Chad the manager. She is very...
Read full review of KIA Motors2022 kia soul
The power windows in this vehicle have not functioned properly since the day I purchased it from Jim Shorkey KIA in Wexford Pennsylvania. It appears to be the master switch that is defective. The individual power window switches operate normally for the front and rear passenger doors as well as the driver's side door switch. The failure that I am...
Read full review of KIA MotorsGlare from interior surface, 2023 Kia Sportage hybrid
Hello. I own a 2023 Kia Sportage Hybrid. The console surface is very shiny and often has a glare from the sun that shines in the driver’s eyes. I highly recommend you change the surface to matte or something that will not shine in the driver’s eyes and a lighter color on future vehicles. Best wishes. Ty.
Sharon Gregory
[protected]@gmail.com
[protected]
Claimed loss: Irritation, driving danger.
Desired outcome: Seeking a way to reduce the glare and a future design change for other owners.
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Repair to broken passenger side window, steering column and passenger side door handles
Vehicle in for attempted theft, Kia dealership tape up passenger side window due to rain. when I picked up vehicle I noticed paint damage and was told it was due to the tape covering the window to prevent rain inside the car. Was told if I want it painted it would be $500 plus. This damage was caused by the dealership and I feel they should pay for paint job, not try to charge customer for their mistake.
Claimed loss: Paint damage
Desired outcome: Car to be painted
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You’ve got every right to be frustrated with KIA Motors. It’s bad enough dealing with an attempted theft, but adding insult to injury with paint damage caused by their own staff? They should be fixing that on their dime, not trying to squeeze another $500 out of you. This one’s clearly on them, and they need to step up and make it right.
Color cutting very bad, quality in sonet, in highway run color peeled off from bonnet and roof top.
purchase new kia sonet hte white imt diesel : from Gandhinagar, regi. number is GJ-03-NF-6097. in jan 2024 Before oil change service I found some spots of peeled off the color on bonet and roof also. When I visited for 1st service for Oil change, I clearly mention these things to service person, but service person refuses that and told that that is due to...
Read full review of KIA MotorsPost-sale customer service
I am writing to express my dissatisfaction with the customer service I received from Kia Canada regarding a compliance letter for my Kia Forte EX+ 2023, which I purchased in Canada. I am currently in the process of importing my vehicle to the U.S. and require a compliance letter stating that my vehicle adheres to the U.S. Federal Motor Vehicle Safety...
Read full review of KIA MotorsFailed to do recall
I took my car to get the windshield recall done last year. I picked up my 2016 Kia cadenza and they said it passed the test and the windshield is good. I told them no way that could be, because it is cracked every which way. I told them to explain to me how they did the test. So, I believed them. This year, because the windshield cracked further and I wa...
Read full review of KIA Motors2017 KIA Sportage
I purchased a used 2017 KIA Sportage with the knock warranty. My car has had a total engine failure. They are refusing to repair my car. They say it is a different failure than the knock warranty. The car is valued at around $6,500 they want $6700 plus to repair it. The car is at 170K+ miles. The Wasatch front Kia dealer in Ogden UT has been extremely kind...
Read full review of KIA Motors and 1 comment2024 kia forte
We have less than 400 miles on our Forte GT purchased 3 May, 2024. 20 June it was dead in our garage. Unable to unlock doors, get out of park, put windows up, everything was dead. Was towed (trucked) to local dealer (Yuma, AZ) around 9/930 a.m. Tow truck knew trick to get it out of park, thank goodness. Was told their system was down and could not do...
Read full review of KIA MotorsMotor
I have a 2016 Kia Rio with little less than 2000 miles. There is a with the motor the 2nd cylinder. The repair will cost 7000 and l still owe 4000 on the car. I’m beyond pissed! I can’t afford this! A guy that works at dealership stated that this is an issues with Kia and Honda 2016-2019. If that’s the case how come they haven’t don’t recall for the part. There is a recall on other parts.
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KIA Motors Reviews 0
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."
4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:
- The model and year of your KIA vehicle, if applicable.
- Details of the issue, including dates, locations, and any specific incidents.
- Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
- Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
- Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.
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Overview of KIA Motors complaint handling
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KIA Motors Contacts
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KIA Motors phone numbers+1 (877) 542-2886+1 (877) 542-2886Click up if you have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone numberCanada131 542131 542Click up if you have successfully reached KIA Motors by calling 131 542 phone number 21 21 users reported that they have successfully reached KIA Motors by calling 131 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 131 542 phone number 8 8 users reported that they have UNsuccessfully reached KIA Motors by calling 131 542 phone number23%Confidence scoreAustralia8800 301 08808800 301 0880Click up if you have successfully reached KIA Motors by calling 8800 301 0880 phone 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KIA Motors emailsmarketing@kia.com100%Confidence score: 100%Support
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KIA Motors address12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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KIA Motors social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 09, 2025 - View all KIA Motors contacts
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