KIA Motors
Reviews and Complaints

Saw a 2920 Kia Forte (VIN 3KPF34AD3LE155874 Confirmed online thatcar was available. Called the next day and confirmed with Manager, Robert, that car was available and made appointment for next day to see car. Went in at 10:00 am and saw salesperson, Nelson. Asked if he had my information. Told him what car I had talked to Robert about. He asked me "How much are you looking to spend?" I told him that the price was advertised. He immediately said car had been sold the night before. Supposedly this car was listed for over a month, but happened to be sold right before I came in. Still shows listing online. Oldest trick in the book!
Will never shop here or Kia and would suggest others stay away. There is a good chance I will be
shopping for two new cars after a settlement but you lost a future customer! Am giving appropriate reviews on every site I can find. Bait and switch.

I bought my Kia Soul brand new in 2017 because I love the model and have heard many good things about it. Their ads are through the dealer advertisement.

I retired that year as well, so I wanted a dependable car because it was going to be my car forever.

Fast forward to 2024, the car has no value. I can’t even get my insurance company, which I have dealt with for years, to cover it; I have to go to another insurance company to get coverage. No insurance is expensive. I only owe $2000 on my car, and I’m trying to pay off my balance.

I wouldn’t trade this one in even if I wanted a new car. Now I’m a retarded 69-year-old female that can’t afford to buy a new car because of the value of my Kia 2017.

I feel that this car should have received some kind of manufacturer discount.
I am now asking what I can do about this and how the company will help me. Have I been loyal to the brand all these years?

I’m 69 years old and have all these expenses because of how the car was manufactured.

Now I’m asking you to be loyal to the customer.

Sincerely, Ms. Jacquelyn D Taylor

The constant intrusion of “Consider taking a break” warning alarm has destroyed the joy of driving my new 2024 Telluride. I will never buy another Kia unless this can be resolved. This [censored]ic alarm wakes sleeping family members on trips and passengers ask me why that “annoying alarm” keeps going off. Whoever decided that this garbage should be forced upon drivers with no way of disabling it should be terminated.

I am a Kia car owner in Macau. I owned a Kia Sorento 2012 model. The car broke down 2 months ago because of the engine failure. I contacted the dealer, Kia Macau (Resoma Motor Group Limited) and request them to report the engine problem to Kia Headquarter but they refused. I look up in Kia Eu website and found that my car is under a recall because of the engine problem( campaign number 230047). I contacted the dealer but the dealer did not respond.

The dealer did not give me any contact email to Kia Headquarter and I just look up your email from the internet.

I have no way to seek help from as the dealer did not respond. Could you please help forward my email to the relevant department which can help to confirm the recall and contact/ push Kia Macau to do the recall if it is their responsibility.

The VIN of my car is KNAKU811SD5380926

Please reply via email : [protected]@yahoo.com.hk

November 26th, 2024

Kia Motors/Dealership
1450 W Camelback Rd
Phoenix, AZ 85015

Kia Consumer Assistance Center
Kia Motors America
P.O. Box 52410
Irvine, CA 92619-2410

Subject: Formal Complaint Regarding Misrepresentation and Recurring Issues with 2017 Kia Sportage SX Turbo Purchased on August 6th, 2021

To Whom It May Concern,

I am writing to formally address serious and unresolved issues concerning my purchase of a 2017 Kia Sportage SX Turbo, which I purchased on August 6th, 2021, from Bill Luke Chrysler Jeep & Dodge, Inc., in Phoenix, Arizona. At the time of purchase, I was assured that the vehicle was in excellent condition. However, since the sale, I have experienced numerous mechanical problems, ongoing inconvenience, and financial hardship.

Background of the Issue
From the outset, the vehicle has demonstrated recurring and severe mechanical issues, including:

Engine Issues: Cylinder 3 repeatedly misfires, and there are persistent problems with compartment #2.
Cracked Window: A cracked window that was not disclosed at the time of purchase.
Malfunctioning Moonroof: A moonroof that does not close properly.
Unfulfilled Services: Inability to use paid-for services, such as interior and exterior detailing (including buffing out scratches), which were promised by the dealership.
Despite multiple attempts to resolve these problems, including returning the car for repairs at the dealership and later at an authorized Kia service center, the problems persist. Additionally, the car has required towing on multiple occasions, resulting in significant rental car expenses with Enterprise. These costs far exceeded the initially provided grace period. The lack of clear communication regarding repair timelines has further exacerbated the financial burden.

Misrepresentation and Consumer Protection Concerns
At the time of purchase, I was led to believe that the vehicle was in excellent condition. Based on the assurances I received, it appears that critical information about the vehicle's mechanical state was withheld or misrepresented. Furthermore, I was misled about the ability to have the car repaired at the dealership where I purchased it, despite Kia being the manufacturer.

These actions raise concerns of potential misrepresentation and fraud. Under federal and state consumer protection laws, including Arizona statutes and the Magnuson-Moss Warranty Act, I am entitled to truthful and accurate information upon which to base my purchasing decisions. Your failure to uphold these obligations has resulted in significant hardship and jeopardized my safety.

Resolution Sought
To resolve this matter amicably, I request the following:

Compensation for Incurred Costs: reimburse me for expenses caused by the vehicle’s recurring issues, including towing, rental car fees, and lost wages.

Replacement new 2025 or refund: If the above solutions cannot be met, I request a replacement vehicle or a full purchase price refund to restore my financial standing and resolve this matter permanently.

Next Steps
Please respond to this letter with a proposed resolution within 14 days of receipt. If you fail to address my concerns satisfactorily within this timeframe, I will proceed with filing formal complaints with the following entities:

-Arizona Attorney General’s Office

Better Business Bureau (BBB)

-Federal Trade Commission (FTC)

Kia Corporate Headquarters: news casting my story and anyone else i can reach on social media

-Court action.

Additionally, I will seek legal counsel to pursue action under applicable laws for misrepresentation, breach of warranty, and failure to comply with consumer protection statutes. Furthermore, I will share my experiences on social media and other platforms to ensure other consumers are warned of these practices and the risks of purchasing from your organization.

This situation has placed unnecessary financial strain on me as a law-abiding and tax-paying American citizen and jeopardized my ability to rely on safe transportation. I sincerely hope Kia will address this matter promptly and honor the commitments expected of a reputable automotive manufacturer.

Thank you for your immediate attention. I look forward to resolving this matter promptly and amicably.

Sincerely,
Sean C. Wayda
[protected]
[protected]@gmail.com

CC:
Capital One Auto Financing
8050 Dominion Pkwy
Plano, TX 75024

I brought my kia sorento into the dealership for a check engine light onseptember 19 2024. It was determined that I had engine failure. It is november 15th and the vehicle is still sitting at the dealership. This is a 2023 leased vehicle. All I get is lip service they tried several different things to fix the vehicle. Nothing has worked. They have no loaner cars. All they say is we have to listen to the engineers. I should be a priority. This vehicle only has 37000 miles on it.

I bought a KIA Sorento from United Kia of El Centro. The car was purchased in March 2023, and we opted for premium maintenance service every 5,000 miles. This service includes regular oil changes and tire rotation and balancing. However, we've encountered an issue: all the tires are wearing and tearing at the edges, although the middle tread is intact. We reported this to the dealer, who responded that the tires were unsuitable for our region's high temperatures, which often exceed 112 degrees Fahrenheit. Other tire shops confirmed this assessment. KIA filed a claim with the Continental Manufacturer, and I was directed to their local distributor for an evaluation. The distributor, however, informed me that Continental's warranty does not cover this issue, showing me their zero-mileage warranty policy on his computer. Upon inspection, they concluded that the edge wear was normal, occurring when turning left or right, despite the adequate tread measurement. They offered a 35% discount on four new tires, but I believe I shouldn't have to pay for replacements when the current tires are defective, having only 20,000 miles on them. The dealer agreed to replace one tire free of charge, but I argue that all four should be replaced, considering they appear new except for the worn edges, which pose a safety risk. I'm paying $1,000 monthly for this car, yet the tires seem to be valued at only $50. If this is the kind of service KIA and Continental offer their customers the will be the first and last time I purchase a KIA.

For sometime we have seen paint on the 2013 Kia peal. It is getting worse and pealing all over the car. We have maintained this car since it was first bought. We took the car to a reputable body shop that paints cars. While there they informed us that it was a Kia problem. They told us that Kia has been selling cars that have white defective paint on the car. Needless to say we were shocked to discover that Kia sold us a car that was defective in its paint on the car.

I bought a new KIA sorento at a local dealer, in kingsport Tn about 2 months ago, the passenger window stopped working and took it to the Johnson city dealership which is closer for repair/fix. They are trying to say we have to pay because we got it from a different KIA dealership. This is not how warranties are supposed to work, can you contact JC dealership and fix this.

Have been waiting over 6 weeks for Kia Danbury to get back to us about fixing our Sorento radio. It needs to be replaced and is still under warranty as it has 34000 miles on it which is still under the 36,000 warranty. It’s a 2021 Kia Sorento that needs Apple Car Play replaced. They tried it and said the entire radio unit needs to be replaced, that’s as far as we have gotten over the last 6 weeks! They said they were checking with Kia to see if it was covered under the insurance, which it is as it has less than 36000 miles on it. And we also have bumper to bumper coverage as well. The issue is we keep calling and leaving messages and no one, not even the manager calls us back! This is so frustrating as we get nothing back from anyone at the Danbury Ct Kia dealership! What else are we suppose to do, so that is why we are now reaching out to headquarters to solve this problem. Please help as it’s now been over 6weeks with no answer at all.

I helped my daughter purchase a Kia Sportage on 8-26-24. We traded in her Nissan Sentra. I paid the full amount with a cashier check.
We were contacted by the finance company; Mission Kia still has not paid off her Nissan.
My daughter has called the dealership a number of times over the past 10 days and sent an email today to Chad the manager.
She is very upset no one calls her back.
I live in Florida. I called, left a message and sent my own email.
I want to be contacted right away. Robert Bueller [protected] or [protected].
I guess our next step is to follow a complaint with the Better Business Bureau.
FYI/a week later her husband also purchased a Sportage at the same dealership.
I'm shocked at the poor customer service. I have driven Hyundai's since 2005 without any issues.

The power windows in this vehicle have not functioned properly since the day I purchased it from Jim Shorkey KIA in Wexford Pennsylvania. It appears to be the master switch that is defective. The individual power window switches operate normally for the front and rear passenger doors as well as the driver's side door switch. The failure that I am experiencing is that the master switch on the driver's side door that operates the passenger windows fails to close. At times, it is only for a few seconds and other times, it will not close the window at all and then I have to use the switches on the individual doors in order to close the windows. The windows have failed to close on multiple occasions and a couple times has almost resulted in an accident because I am trying to drive my vehicle on the highway in a severe rainstorm and I end up having to use the individual switches to close the windows because there was nowhere safe to pullover at the time and my vehicle was becoming filled with water. I have brought my vehicle in to be serviced multiple times, and the failure continues to happen. During one service call, I was told that it was an old switch design that has caused problems in previous models. Furthermore, I was told that there was nothing that can be done and that there was a certain process that I needed to follow to close the windows which is absolutely ridiculous! I should not have to time my windows in order to be able to close them. I have never in my life have had this kind of problem with power windows and I have owned many cars, and several have been KIA's. My family has purchase in 16 years six vehicles from KIA - Rondo, two Sportage's, two Forte's, and a Soul based on my past positive experiences with your vehicles which I am considering not purchasing anymore or recommended your vehicles to anyone else. Not only am I having problems with my Soul but my wife's Sportage that we purchased three years ago is leaking oil approximately 3 quarts every 1,000 miles. We may have to replace the engine in the car and it's only three years old with very low mileage. I would like this matter resolved as soon as possible. I have been very patient, and it's been almost two years with respect to my Soul and that is unacceptable. If this is the quality to be expected with your vehicles moving forward, I will not purchase another KIA and neither will my friends and family and I definitely will not recommend your cars to anyone. I used to be very happy with KIA's vehicles but apparently the company has decided that the bottom line is more important than quality and customer satisfaction, just terrible and extremely disappointed in your product and now I'm stuck with both not knowing what is going to fall apart next.

Hello. I own a 2023 Kia Sportage Hybrid. The console surface is very shiny and often has a glare from the sun that shines in the driver’s eyes. I highly recommend you change the surface to matte or something that will not shine in the driver’s eyes and a lighter color on future vehicles. Best wishes. Ty.

Sharon Gregory
[protected]@gmail.com
[protected]

Vehicle in for attempted theft, Kia dealership tape up passenger side window due to rain. when I picked up vehicle I noticed paint damage and was told it was due to the tape covering the window to prevent rain inside the car. Was told if I want it painted it would be $500 plus. This damage was caused by the dealership and I feel they should pay for paint job, not try to charge customer for their mistake.

purchase new kia sonet hte white imt diesel : from Gandhinagar, regi. number is GJ-03-NF-6097. in jan 2024 Before oil change service I found some spots of peeled off the color on bonet and roof also. When I visited for 1st service for Oil change, I clearly mention these things to service person, but service person refuses that and told that that is due to impact of small stones on highway. by whom this color peel off done. but where color peeled off there is not dents. I also share video for that. so, my question is that which quality of color kia company used for their vehicle for this much expensive car. afterword I also check this thing with other cars, which are also older than my car and running is also more than my car on particular highways. no one have this type of problem. my complain is that which type of third-class color kia company use and how many coats are painted in car. which peeled off on highway run in short time period of 6 months. if this continuous then after 1 yr my car's bonet have many spots of color peeled of and I if it is continuous then after 2 yr their might rust problem can be happens. I want re-coting of color in car because this is low quality of standard maintain by kia company.

>2> Ant problem in vehicle from the date of purchase. : at the time of taking delivery I clearly pointed out to sales person that small ants comes from windshield glass. but he refuses to that.
now a days I found that ants comes out from bonet side and plays on the entire body.
also find video for the same.

3: suspentions are very stiffed : when I drive in lite off roading entire cabin get noice from internal plastics perticulerly deshboard, roof wiring, door wiring, doors.
do the needful for this concern.
regards, naresh

I am writing to express my dissatisfaction with the customer service I received from Kia Canada regarding a compliance letter for my Kia Forte EX+ 2023, which I purchased in Canada. I am currently in the process of importing my vehicle to the U.S. and require a compliance letter stating that my vehicle adheres to the U.S. Federal Motor Vehicle Safety Standards.

Unfortunately, the compliance letter provided by Kia Canada was not suitable for my needs. When I contacted the customer service team, I was informed that the provided letter was the only document they could offer and that it solely confirmed compliance with Canadian regulations. I understand that my vehicle was initially intended for the Canadian market, but I find it reasonable to request assistance in obtaining the necessary documentation for U.S. importation.

I then asked for information on the vehicle's manufacturer or any third-party sources that might help me acquire the correct compliance letter. However, my requests were met with impatience and a refusal to provide further assistance. Despite multiple follow-ups via phone and email, the customer service representatives continued to be unhelpful and dismissive.

I believe that providing customers with the proper legal documents for their vehicles is a fundamental aspect of customer service. The attitude I encountered was especially frustrating, given that I acknowledged the initial limitations and only sought guidance on how to proceed. It is reasonable for customers to request information about their vehicle's manufacturer, especially when seeking to comply with import regulations.

Additionally, my vehicle's features, such as the ability to switch the cluster's distance unit to miles and the presence of a tire pressure monitoring system, indicate that it may have been designed with the U.S. market in mind. Therefore, it is plausible that the necessary documentation for U.S. compliance should exist.

I took my car to get the windshield recall done last year. I picked up my 2016 Kia cadenza and they said it passed the test and the windshield is good. I told them no way that could be, because it is cracked every which way. I told them to explain to me how they did the test. So, I believed them.

This year, because the windshield cracked further and I was scared it would cave in, I got it replaced by a safelite manager. While getting his tools ready,he lifted out the entire windshield with one hand, no effort at all, it was not even glued onto the vehicle!

That was in April, I got a hold of consumer reports and kia. I made a complaint and they erased my case! Did not hear back, so called again.

They said it was an error on there part and reopened the case. To this day, goin on 5 months, I have not heard back from any of them. I filed a reimbursement form etc. already. Are they scared of getting sued, because if that window did cave in and I drove on freeway often, someone would have got killed.

I purchased a used 2017 KIA Sportage with the knock warranty. My car has had a total engine failure. They are refusing to repair my car. They say it is a different failure than the knock warranty. The car is valued at around $6,500 they want $6700 plus to repair it. The car is at 170K+ miles. The Wasatch front Kia dealer in Ogden UT has been extremely kind and patient with me. However just to diagnose the car was around $400.00. I called KIA corp. was told by the Claim rep she would call the dealer service department. She said they didn't answer (they have every time i called) but she would get back to them and to me in 7 to 10 business day. After 10 days i call got another claim rep who said she would follow up and send the claim info to a department that can review it and make a decision to assist in some way or not. She advised she would call me back in 24 to 48 hours. I called back on the 3rd day still nothing done. the 3rd claim rep told me not to expect anything because my car failure was not for the accepted reason & cars do not make passed 170K mileage. I have had Hondas, Chevys and Mazda they have had well over the 250K+ mileage. I do not have nearly 7grand to fix a car that is now valued at less than the cost to repair it. I am 62, thought I would retire without a car payment now. I just do not understand why they claim they will help then do nothing.

We have less than 400 miles on our Forte GT purchased 3 May, 2024. 20 June it was dead in our garage. Unable to unlock doors, get out of park, put windows up, everything was dead. Was towed (trucked) to local dealer (Yuma, AZ) around 9/930 a.m. Tow truck knew trick to get it out of park, thank goodness. Was told their system was down and could not do anything or even look at car. I called before closing and Julio told me system was up and they would get on it in the morning. He would keep me posted. Today, 21 Jun, I called around 3 p.m. as I had no communication from Julio. He told me system was still down, (was never up) and they could not do anything until system is up (been down since Tuesday 19 Jun). He told me they had tried to check battery but could not as entire car is dead. Also told me they had no idea what problem is as the entire car is dead.

I guess the book they need is in the system which is down with no expectation when it will be up. Asked about a rental and he told me to check next week as rental office is closed for weekend (3p.m. Friday). Help

I have a 2016 Kia Rio with little less than 2000 miles. There is a with the motor the 2nd cylinder. The repair will cost 7000 and l still owe 4000 on the car. I’m beyond pissed! I can’t afford this! A guy that works at dealership stated that this is an issues with Kia and Honda 2016-2019. If that’s the case how come they haven’t don’t recall for the part. There is a recall on other parts.