T-Mobile USA

T-Mobile USA Endless hold times and disrespect after 17 years

T-Mobile USA Phone line

I switched to T-mobile on 9/3/2025. I switched 2 lines, and I added a new line for my son. The phone agent said I will be getting free phones Galaxy S25 because they are having a promotion for switching and adding a line (which is currently being advertised online). I will be paying $100 for 3 lines monthly. I asked the agent multiple time and she repeated...

T-Mobile USA T-mobile phone service

I canceled my account with T-mobile in October. On 11/4/2025 I received a final bill from T-mobile for the account with a due date of 11/23/2005, this bill was paid on 11/7/2025 in full. I have found that before I had made the payment that T-mobile has after four days from the notice of a bill due on 11/23/2025 they have sent the account collections for...

T-Mobile USA Cell phone broadband service scam

I cancelled my account with T-Mobile on June 24th. A few days later they tried to take money from my bank credit card and failed. It happened because that card number was compromised and the bank gave me a new one. So first of all that mobile phone account was closed and IMO they illegally tried to access my CC account after it closed and failed. So they...

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T-Mobile USA Promotional promises

Account #205057228 • Spoke in person with Tichelle (631.464.5045) on January 14, 2025 about switching to T-Mobile. Promotions were free Netflix with Ads, free Apple TV, and 2 x $200 Costco gift cards. • Purchased phones on February 4, 2025, but this was another sales person, again, in person. We were informed that Costco cards takes 90 days for approval...

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T-Mobile USA Verbally assaulted by an employee

On October 4th around 6:30 P.M., I went to the T-Mobile store located at 66 Ninth Avenue in Manhattan looking to buy some of your products. The store as usual was almost empty. While I was looking at the shelves displaying your products, one of your employees named Carlos approached me and asked "what was wrong with me" I was stunned. After a pause I said...

T-Mobile USA Billing

I am really upset with tmobile. I have called tmobile to see if they could lower my bill. I spoke with Kayla who told me yes we can lower it but you will need to go to the essential plan and that will get your bill down from 187.42 to 147.42 but I would lose Netflix. I agreed because that would be a 40 dollar savings. Kayla advised me ok. Im going to note...

T-Mobile USA Apple air tags

My wife went into this T Mobile store for some technical assistance with her IPhone. She came home with 3 air tags. I asked her why she purchased air tags since we use another similar service, Tile. She stated that she was given them by the associate that helped her. I explained to her that she needed to take them back to the store as we have no use for...

T-Mobile USA Unpaid balance notice

First off, I tried to change my cell phone plan to a lower rate , because my son switched from our T-Mobile family plan to another cell phone provider. So June 12, 2025, I initiated a request, through my online account, to change to a lower rate plan before the next billing cycle, . I foolishly trusted the request would be processed and forgot to make a...

T-Mobile USA My phone. iPhone 14 Pro

r [protected]  My name is Tim Stehr. My wife and I have been customers of T-Mobile for over 8 years. We have been very satisfied with your company during that time. In fact, we have recommended T-Mobile to many friends, neighbors, and colleagues. I am contacting you so you know how disappointed I am with your service when I had an issue. I would never...

T-Mobile USA Contacting T Mobile from overseas and getting chased by debt collectors when I called T-Mobile and settled x2!

I received a letter from a book collector saying I owe T-Mobile money. I don’t have dates because everytime I contact T-Mobile the rep says everything is taken care of. This is the third time and I am very tired of T-Mobile. I need to check if I owe money and pay off your hounds. But according to the last 2 reps (over 2 years) everything is paid. I just...

T-Mobile USA Erratic

I went to set up a new phone number on Sepetmber 20th and booked an Iphone 15 model. At that time, the disounted price was $315, but the package I received was an iphone 16E model. Therefore, on September 25th, I Inquired again about this situation where the goods were not compatible. The staff agreed to replace the original model for me without mentioning...

T-Mobile USA Billing hassles for product that did not work, was returned. Now asking I pay now and wait for a refund in a month or so.

Constantly sending emails and texts that my phone will be turned off for an amount that I do not owe.. Telling me to pay now and in a month or so I will get a refund/ this never explained at time of return or purchase. Customer service saying its their policy to keep the funds I do not owe and give me a credit in a month or so... Why was I billed when the modem was returned the next day.?

T-Mobile USA T-mobile phone bill

I switched from AT&T to T-mobile with the promise they would keep my bill about the same monthly cost, $120.00 at AT&T, and that they would pay my other phone off when trading in. Neither happened. They came to the price of $136.00 a month and the promise still to reimburse me for my phone. Since then my bill was $104.00 in June, $213.00 in July, $420.00 in...

T-Mobile USA Internet service

T-Mobile USA T-Mobile is scamming me and put me in a very dangerous situation

I want to port out and they are blocking my services so I cant pay or do anything, then I pay then they restore the line, then when I go to switch, they turn it off again and I have proof! I was assaulted 4 months ago and my ex broke my phone. Tmobile was aware and so was Apple! I still have no phone and was paying them for 3 months and head no cell...

T-Mobile USA Mobile service

on 04/26/2025 I went to The Town Bergen Center Store located @ 815 Bergen Town CTR Paramus NJ 07652 to transfer my line from AT&T And add a second line. Instead, I was giving a family plan with 3 lines which I never requested. When the sales associate started the transfer from ATT to T-Mobile he said I don't have to stay in the store, that as long as I kept...

T-Mobile USA Trade in promotion

T-Mobile had an offer that they would give you up to 500.00 rebate on a Trade In for I-Phone 12. I sent the phone without damage. They said they received the phone with damage. I contacted T-Mobile and after multiple conversations I was told I would receive the full credit of 500.00 for my phone. After the deadline to request my phone back the credit I wa...

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T-Mobile USA holding my phone hostage over a paid balance

I decided to move my phone to another carrier. Unfortunately, the other carrier ported my number before my phone was unlocked. I didn't realize I had a balance, so once I knew that, I sent the balance. TMobile customer service can see my payment, but they credit the balance or unlock the phone until a particular date (closing date). So my phone is being...

T-Mobile USA Phones customer service

Dear T-Mobile Customer Support, I am writing to express my extreme disappointment with the level of customer service I received today, particularly from your call center located in the Philippines. After being transferred multiple times without any resolution, I spoke with a supervisor named Jules, who was not only impatient but also seemed visibly...