T-Mobile USA

T-Mobile USA Employee Kay McCabe-Abram @ T-Mobile helped murder Malcolm Watson wit hubby Fred Latha Abram Jr

Kay crib @ 977 S Salida Way Aurora CO 80017 ben fo sale fo over 200 days Mrs Kay hubby Fred Latha Abram Jr shot Jamar Dickey @ her crib tre tre Crip fndr off tre tre crips n Denver fled scen & Kay pics up bullet casings & told police neybors lied Jamar made it too Aurora Medical Center & survive Kay make over $180,000 @ T-Mobile Lumumba Sayers sr cousin i...

T-Mobile USA Zero stars if possible

If I could give a negative star ⭐️ I would. Absolutely WORST customer service ever. The manager (Jayme) came over, jumped several people ahead of me. Then was just mean and nasty, talking about me as if I wasn’t even sitting there. All I was doing was returning a piece of hardware as directed by my account manager. Then when they finally got to me, all they...

T-Mobile USA Don't do it!

Over a 3 month period of using Tmobile Internet we called tech support at least 4 times for slow speeds and times of unusable Internet. Run around after runaround, reboot after reboot. Then to cancel, we had to wait 30 minutes for a phone call back to be sent to the cancellation team who wanted to discount the price. Who wants cheep Internet if it doesn't...

T-Mobile USA ⭐ 1-star review: T-Mobile is failing disabled customers and breaking trust

I’ve been a loyal T-Mobile customer for over eight years. But the way I’ve been treated over the past five days has been absolutely unacceptable — not just as a customer, but as a disabled adult and father. My son’s Samsung Galaxy S24 5G is insured through T-Mobile. I’m still paying for the phone and have paid insurance consistently. But when I tried to...

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T-Mobile USA Charged for unused service and sent to collections

Had Tmobile for 2 years and service was terrible. Dropped calls constantly. After contract was up I changed services. This happened in a mid month cycle. Trying to get final bill amount and avoiding late charges I called Tmobile and requested my final bill. I was told I would have to go to local store for that info. So, I went to local store, 30 minute...

T-Mobile USA tech deleted primary phone number out of spite

T-Mobile USA SyncUp Kids Watch

Tried to chat with T-Mobile about SyncUp app not working. Kept giving me error. (All items core api failing). Waited on chat for 30 minutes no response. Called customer service, it took 11 minutes for them to answer and all the lady did was transfer me to tech support. Sat on hold for 45 minutes before tech support answered. Told the lady of the error. She...

T-Mobile USA I cannot access T-Mobile USA from Saudi Arabia

I have relocated to Saudi Arabia and don't get SMS, phone or data from T-Mobile USA. I have no way to access my account or support to cancel my service. My phone is [protected], however I cannot receive calls or messages. I can also be reached at husain.[protected]@me.com I would like to cancel my service with T-Mobile. I wany my line cancelled. Please cancel my line.

T-Mobile USA Refusal to cancel

T-Mobile is not a good company and I wouldn't recommend them. This is my second time trying to use their internet service and I've canceled twice. After my first cancelation, they owed me a credit, and they gave me a credit reference # for me to reference and I was told to expect a refund in the mail. After 2 weeks I called to get an update, and it wa...

T-Mobile USA Phone service

I am a former Tmobile customer and after many months they have been unable to get my phone/service up and running and my phone hasn't worked properly for a very long time. Tech support never followed up to figure out why I can't use the phone, why it keeps freezing, will call from a google number instead of my actual phone number preventing me from being...

T-Mobile USA Program operational problem

Dial 611/1-800-937-8997 said it would be two hours before customer service would be available. The call was returned in thirty minutes. Said dial one to be connected. I dail one. And it refused to connect and hung up. I have been on the phone for 3 hours plus, and no service person will answer my call. I lost my phone, went back to the place last...

T-Mobile USA Unable to obtain refund for their overcharge

I closed my account. After that, they created a final bill and charged my auto-pay account. But the "final" bill was a significant overcharge. The extra funds were certainly not my pre-payment for future service as they knew my account was closed. I now want a refund for the extra $69.37. I demand credit to my payment account or by check mailed to...

T-Mobile USA Stole money from my bank account after false promise

First of all, I'm not a nut, I'm educated and was with you 30 years before leaving in Nov. 2026, unfortunately my name is Karin, (pronounced "Car, in") which I believe is part of the treatment I received. This email represents total defeat and frustration from your customer service department, they are inexperienced, unreasonable, unfair, and bullie...

T-Mobile USA Billing practice and custmer serivce

T-Mobile after looking at my bill before and then when I look at it again I was charged $42.80 for something that was returned 42 managers from other stores corporate stores customer service customer service rep say that they shouldn't have made the story you can show me where I return the item to see the I return the product showed me on the computer...

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T-Mobile USA end of servoce bill. Account #201766157

Hello, My name is Anthony Manriquez, and I am writing to dispute the final bill on my account #201766157. On January 3rd, we switched to a new provider due to the high cost of our ongoing cell phone bill. My new provider charges us $100 less per month. As a fixed-income individual, and my wife’s employment at the Department of Homeland Security (not ICE...

T-Mobile USA Family freedom and switch offers

Hello, I am writing to formally file a complaint regarding the failure to honor the T-Mobile Family Freedom and Switch (Bring Your Line) reimbursement offers that were presented to me when I transferred two lines from AT&T to T-Mobile at the T-Mobile store located in Stockton, California. At the time of the switch, the T-Mobile customer service...

T-Mobile USA Faulty iphone 15 sold & billing dispute

I purchased two phones at T-Mobile West End . One phone is working perfectly. The iPhone 15, which was purchased for my mother as a gift, did not power on when opened on Christmas Day. Due to being out of the country, I was unable to return to the store within the 14-day return window. I returned to the U.S. on the 16th day and went to the T-Mobile store...

T-Mobile USA Close out bill

I have been a T Mobile customer for over 30 and I feel like there is definite discrimination and racism against me in regard to my close out bill and equipment. I feel like I have been harassed by the numerous phone calls I receive from your company daily. I transferred my cell phone service over to At& T back on 10/5/25 and started receiving calls from t...

T-Mobile USA Phone service

we both have a learning disability so if you could understand where we are coming from we both only get ssi and its not that much money but Donald my fiancée is getting money next month so unit next month if its possible to have service only for my phone that would be great. I cant pay the bill and my boyfriend is the main account holder. he will be getting...

T-Mobile USA Customer Service/Tech Support

T-Mobile USA Locked out of account and can't view final bill

We have been a Sprint/T-Mobile customer for 20+ years. Our bill was getting high and our phones were old. We went into a T-Mobile store to talk to an associate about various plan options and phone upgrades. They told us, that they could not pull up our account in the store, and they no longer provide that service, we would need to go online to look at plan...

T-Mobile USA Fraudulent deduction from my account and you won't give it back

Nov, I visited the TMobile store in Edgewood, Md. Nothing was finalized. I told them to cancel everything when I was told the 4 lines and 4 Free Iphones were not free, and I had to pay money upfront. On 12/23/25, I noticed money was taken from my debit card. I opened a fraud claim and still have not received my money back. Please see uploaded docs.

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T-Mobile USA The tablet and my phones I lay them down when not in use and I get bashing like data packets on a cell tower

Getting bashed by data packs like i'm a cell tower getting beat on and dam headaches come in very painful the 5 g is wild. Someone has hacked system alot of radiation comes in. Why what how I don't know but i've lived here all my life those hot spots are causing problems reporting fcc and fbi t mobile is neglecting to provide safe service... Over years at...

T-Mobile USA Received new and cannot get it activated.

My old phone had a problem. I was given a new phone free. I received 3 emails from Metro what to do. I was not successful. I was further advised to visit a store . Of which I did but was not able to achieve objective , I have been locked out for 72 hours. I use my phone to monitor my medication. Help to activate my new phone with my same number please.

T-Mobile USA "don't believe the promo"

I signed on to T-Mobile in July 2025, for $45.00/mo, no activation fee, and Guaranteed 5 year Pricelock. While activating the agent offered me the Promotional deal: Switch my phone keep my number for $45.00/mo included with 5 year pricelock and I would also get a $300.00 prepaid visa/mastercard after 6-8 weeks. I waited 10 weeks. I called at the beginning...

T-Mobile USA billed me after I canceled

I am a senior citizen and could no longer afford T-Mobile. I have been a T-Mobile customer for many years and to date was satisfied. I had to switch to another server due to cost. I wanted to keep my long time number, but was unable to due to a technical issue. I reset my code with the assistance of the agent. I called T-mobile again to let them know the...

T-Mobile USA Wasted 4 hours on incompetent support

November 23, I spent a total of 4 hours trying to handle a problem with my phone. First through 3 different customer service reps and then in person at a T-Mobile store. Each rep attempted to resolve the problem without success, kept me on hold for 15-30 minutes, and eventually hung up on me. If checking with a so-called supervisor I was told they would...