T-Mobile USA
Reviews and Complaints

After hours of explaining and guarantees from t-mobile representatives that everything was rightly corrected on their end, weeks later I received a bill threatening to report a delinquency to the credit bureaus. The thing is though, I never had an active account with them so how could I have a deliquent bill to the tune of 286.48?

Nothing works as it should with t-mobile. I am so happy that I did not go through with my purchase with them. So sorry if you are using their service, but if I were you, I would cut my losses and run from t-mobile.

Our T-mobile account# is [protected]. My name is Wenqi Yang phone#is [protected]. Yesterday, you terminated our phone service abruptly without any prior notice, causing significant inconvenience. Because our credit card is expired and we don't know so we missed Jan bill payment. We had to pay $184.65 (over charge $79.65) to reinstate the service. Why didn't you remind us beforehand? You shouldn't charge one time fee with install and other fee total $79.65. Additionally, I noticed that starting from July 2023, you covertly increased our bill from $105 to $120. This is very unreliable behavior. I intend to appeal. Please refund the extra $15 per month that we've been overcharged. Also, reimburse us for the installation fee. yesterday we paid. We've been with your company for four years, and instead of receiving any benefits, we are being charged more. In the past, with Verizon, we used to receive rewards every year. I am waiting for hearing back from you.

I am submitting my complaint on the customer service I have received with this company. My services had been disconnected as of 11/2023, I made payment in full on Jan. 9, 2024, had my services disconnected and switched to a T-Mobile prepaid account. On Jan 19 a bill had been generated for a tablet line that I did not have as well as charges for equipment that was supposed to have been paid in full. I need this matter resolved, someone within your company locations has stolen my information, received a tablet in my name and now I am being charged for equipment that I have already paid for. As well as telling me that I was signed to a 2-year contract when I was told in the store the contract was for one year upon signing as well as when I changed my services over, I was told that I no longer had any contracts with T-Mobile. I would like an investigation into my account information as well as my original contract from 2022.

N't get a working phoi;m a heart patient with a montior. I can;t get a working phone. I repeat and repeat, get disconnected, on hold. Keeps breaking up.

For 6 months working on tower, still. No working phone.

Very rude reps. Their backround noise, hard to hear and annoying.

Put you on hold transfer you. Molre hold. Alwaysat a party at work. No customer service.

6 months no working phone.

I have wstec hours on hold. Transfers,

After two phone lines and two phones, and three years of decent service, we added our teen to our T-Mobile service and added another line.

We got a 'deal' as the phone from T-Mobile was half-price, paid a fee, and understood we would make $13 payments for the phone and new line at half the price of our lines at $20.

We got our first bill and are being charged $75 for the new phone line when we were told it was going to be $20.

We have spent three hours on with customer service trying to recover the deal we were sold.

They are only offering a $15 'discount', and if we leave T-Mobile we have to pay full price for the phone.

I also will mention the mess of communication at having two account holders but different billing information sent to my husband and myself. Thus, we were being charged late fees and more because we weren't getting correct billing.

Have had t mobil since may. I have spent 5 months trying to get a working phone. For months been working on the tower. Barely can se automated systems can' hear me, T mobil reps in call centers the are very loud. Don't speak english, will hang up on you. Even if you get on them. Don't do anything. I'm heart patient with a elderly mom need a working phone. My device app is on my phone. I pay my bills but no for non working service. I live in a nice area with wealthy residents. The rat us like were some back woods hicks. A smoke signal is better. They replaced the phone, no resolve, 5 months of bad service is unacceptable!

I hope this letter finds you well. I am writing to bring to your attention a matter of great concern regarding a dispute I am currently experiencing with Tmobile

I called multiple times and had chat with Tmobile asking to refund my money. Despite my efforts to resolve this matter amicably, the issue remains unresolved. This situation has caused me significant inconvenience, frustration, and financial loss.

I am seeking a fair and prompt resolution to this dispute. I kindly request a thorough investigation into this matter and a detailed response outlining the steps that will be taken to address and rectify the situation.

After 20 months of good cellular service from TMobile I was contacted via email and told they were working on the tower I usually use. After they sent it a second time I lost almost all reception. I had either 1 small dot or an x through the triangemeaning no service. After a visit to the local Tmobile store and 2 lengthy phone calls with the tech group they failed to get me service. I told the I'm cancelling my contrat which I beleive had only 2 months to go and signed up Verizon. the only contact I've had with Tmobile is acontinuous array of phone calls from TMobile which ring only once. I've forwarded that info the the FCC.

The number is [protected]. I've called it and doesn't even offer a way to talk to anyone live about a bill. This has been going on for aout a month now.

After a few years of extremely poor cellular service for a large amount of $ I left T- mobile cellular service bow I'm dealing with there service department trying to get a phone I bought and paid for from them unlocked and have wasted numerous hours on the phone with customer service there service team has No accountability of being not knowledgeable and I would rate there customer service team a failure and wouldn't recommend T-mobile to anyone that wants. Phone to to work and not deal with poor customer service

I've been T-mobil customer fro 23 years. First time ever I need to add a line. Talked to a representative (Diego) and he signed me up to Go5g Plus plan, he told me that if I switch to new, I would get 3 free phones and my monthly charge will be $150. After I agreed and signed up, I got the email the it includes trade-in my current phones. When I called back, I was told that they can't honor it without trade-in and even with trade in it would cost me a lot. Then I found out that this monthly fee is only fro new customers, not for customers that have been with T-Mobile for 23 years, and my monthly fee would be $185 for 3 lines. Then I found out that he signed me up for the wrong plan. After that I cancelled all the changes. 6 hours on the phone and 8 different representatives, just to get to find out that you get nothing!

BEWARE! We have been Sprint customers for more than 12 years and our service is now under T-Mobile. My son was in Canada for 6 weeks and received a text saying that his line would be cancelled due to excessive roaming. He immediately called T-Mobile customer service and was specifically told that the message was a mistake and he could disregard it. Then out of nowhere his line was cancelled 2 months later. When we called T-mobile and spoke with a supervisor we were told that there was nothing they could do and that there is no way to get his old phone number back or be able to port it to another carrier. In addition to not having cell phone access, all of his accounts are associated with his phone number so he can no longer access those accounts since they need to be verified through his phone number, which is no longer active. T-MOBILE IS THE WORST!