CB Telecommunications T-Mobile USA Unpaid balance notice

T-Mobile USA review: Unpaid balance notice

Felix the Cat 6 of Elgin, US

Sep 30, 2025 10:49 pm EDT

Verified customer

Featured review

First off, I tried to change my cell phone plan to a lower rate , because my son switched from our T-Mobile family plan to another cell phone provider. So June 12, 2025, I initiated a request, through my online account, to change to a lower rate plan before the next billing cycle, . I foolishly trusted the request would be processed and forgot to make a screenshot or copy of this request. June 18th, I logged in to check the status of my request. Helloooo! My new cell plan request was mysteriously gone, and an upcoming charge for the existing (full rate) plan was pending. Oh! I was furious and made plans to switch back to Cricket!

Fast forward and I successfully switched to Cricket before the next T-Mobile billing cycle. However, T-Mobile sent me a letter charging me another $70, even though I had switched providers. So, I paid the $70 and spoke with a customer service representative who confirmed my payment was processed. An email was sent to me confirming my payment. Lo and behold! I get another letter / notice showing I owe more money - $10? Why wasn’t this in the first letter?

I will not recommend T-Mobile to anyone because of their lack of transparency in showing dates, billing cycles, plan changes, status, or confirmations for account changes or billing transactions within the customers account.

Claimed loss: Too much time spent trying to cancel my service or talk to a customer service representative.

Desired outcome: Remove the $10 balance and stop contacting me by mail or phone calls!!

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T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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info@t-mobile.com

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T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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