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I want to port out and they are blocking my services so I cant pay or do anything, then I pay then they restore the line, then when I go to switch, they turn it off again and I have proof! I was assaulted 4 months ago and my ex broke my phone. Tmobile was aware and so was Apple! I still have no phone and was paying them for 3 months and head no cell service.. they tried to get me to buy another phone from them! they are scamming people and I am porting out to another company because I havent even been able to call the police from my phone; 4 months of CALL FAILED! AFTER I PAID THEM! NO! I WANT TO LEAVE THIS COMPANY NOW!
Claimed loss: $2300 and counting, not including all charges incurred for phone repair and negligence on tmobiles part for the past 4 months!
Desired outcome: I would like a FULL REFUND and to PORT OUT COMPLETELY from this horrendous company! I would like to feel safe again and be able to call the cops if he comes back, which I havent been able to do since March 8th!
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On October 4th around 6:30 P.M. , I went to the T-Mobile store located at
66 Ninth Avenue in Manhattan looking to buy some of your products. The store as usual
was almost empty. While I was looking at the shelves displaying your products, one of
your employees named Carlos approached me and asked "what was wrong with me" I
was stunned. After a pause I said to him that I was inside of a public store looking at
the merchandise. He said that I was looking at his private information. I had no idea
that unattended merchandise with screens visible on the tables were private. I had
watched T-Mobile advertising and was expecting a courteous reception.
But Carlos was belligerent and continued aggressively insulting me. If there was a
manager at the store, no one intervene to stop Carlos. The employees present seemed
amused by Carlos' verbal assault. I felt threatened and horrified. I decided to leave immediately
afraid of being physically assaulted. But promised to contact the company.
Speaking to some of my neighbors who reside and are members of the 300 West 15th Street
Block Association, there weren't surprised at my horrific experience at T-Mobile I was
told that employees at your store are usually very rude and treat customers as if they
are inconveniencing them. They avoid the place and call it T-Mobile Ghetto store.
I wrote to Mr. Sievert the head of the company hoping that he would address the threatening behavior of Carlos. But was giving some bs from Jaime Ryan an employee who send me a response and then blocking me from responding. The job market as bad and it's in New York City; it shouldn't be hard to find well-mannered individuals trained on how to treat the public who are potential customers at the store. I have passed many times in front of the T-Mobile store and hardly have seen any customers
inside. It makes sense now. Customers are probably afraid to enter the T-Mobile Ghetto Store and being verbally or physically assaulted just trying to by a merchandise.