T-Mobile USA review: Trade in promotion

T-Mobile had an offer that they would give you up to 500.00 rebate on a Trade In for I-Phone 12. I sent the phone without damage. They said they received the phone with damage. I contacted T-Mobile and after multiple conversations I was told I would receive the full credit of 500.00 for my phone. After the deadline to request my phone back the credit I was promised was taken from me and I ended up getting 40.00 for my phone. I have screenshots of the conversations providing being told I was getting the full credit. I contacted T-Mobile after the credit was taken from me and I was told there is nothing they can do unless I could send them a picture of the phone I sent them with no damage. In other words don’t trust T-Mobile. I was really screwed by T-Mobile. Pretty much stole my phone for 40.00 dollars. I even sent the screenshots I had to show them what I was told and they wouldn’t budge. T-Mobile is not recommended.

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