CB Telecommunications T-Mobile USA

T-Mobile USA review: Phone line

Olu Joy of US

Nov 10, 2025 10:29 pm EST

Verified customer

Featured review

I switched to T-mobile on 9/3/2025. I switched 2 lines, and I added a new line for my son. The phone agent said I will be getting free phones Galaxy S25 because they are having a promotion for switching and adding a line (which is currently being advertised online). I will be paying $100 for 3 lines monthly. I asked the agent multiple time and she repeated and confirmed the phones were free. I switched from my previous phone service that I have been with for 18 years because of the free phones. After I signed up, they started charging me $33 per phone and I have called multiple times to remove the charges. They keep telling me the phones were never free, and I will be paying $33 per phone for the next 24 months. What hurts me the most is the deception; they used false advertising to lure me in. I sent T-mobile an email to request a copy of the phone recording of me and the agent on that day, I needed that just to prove she lied, and I haven't received a response from T-Mobile.

Desired outcome: Remove the $33 monthly charges for the S25 Galaxy phones. The phone should be free.

Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.

0 comments

Add a comment

T-Mobile USA - unauthorized credit card charges 331

T-Mobile USA - T-mobile lies and cannot be trusted! 78

Resolved

T-Mobile USA - t-mobile fraud charges 2

Resolved

T-Mobile USA - charged me for a phone I already returned 24

T-Mobile USA - poor assistance from the president's office 14

T-Mobile USA - Final bill 1

T-Mobile USA - E-commerce site

T-Mobile USA - unauthorized withdrawal amount

T-Mobile USA - mis-leading and false advertisment 6

Resolved

T-Mobile USA - unreliable and inadequate service 1

View all T-Mobile USA reviews and complaints

T-Mobile USA Contacts

T-Mobile USA phone numbers

611

Click up if you have successfully reached T-Mobile USA by calling 611 phone number 1 1 users reported that they have successfully reached T-Mobile USA by calling 611 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling 611 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling 611 phone number

100%
Confidence score

From T-Mobile Phone

+1 (844) 840-6518

Click up if you have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 5 5 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 16 16 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number

Customer Service

+1 (844) 428-9675

Click up if you have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number

Business

+1 (505) 998-3793

Click up if you have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number

International

+1 (877) 453-1304

Click up if you have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 2 2 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number

Payments

+1 (866) 965-0526

Click up if you have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number

+1 (734) 733-8020

Click up if you have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number

+1 (502) 251-9954

Click up if you have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number

More phone numbers

T-Mobile USA emails

info@t-mobile.com

100%
Confidence score: 100%

Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 23, 2025
View all T-Mobile USA contacts