CB Telecommunications T-Mobile USA T-mobile phone bill

T-Mobile USA review: T-mobile phone bill

Robert Richard Gonzalez of Schertz, US

Sep 27, 2025 3:20 pm EDT

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I switched from AT&T to T-mobile with the promise they would keep my bill about the same monthly cost, $120.00 at AT&T, and that they would pay my other phone off when trading in. Neither happened. They came to the price of $136.00 a month and the promise still to reimburse me for my phone. Since then my bill was $104.00 in June, $213.00 in July, $420.00 in August, and currently $220 in September. I have been in twice to resolve this with the promise they found the problem and would resolve it. I went in today to find out there is nothing I can do and $220.00 is my monthly bill, almost twice as much as I paid with AT&T. I still have not received the money to pay off my phone with AT&T as promised.
I have been run around with false promises and outright lies to date.

Desired outcome: Fix my bill and reimburse all of the false charges, finally pay my phone off with AT&T.

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T-Mobile USA phone numbers

611

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+1 (844) 840-6518

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Customer Service

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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info@t-mobile.com

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12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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