Rogers Communications
reviews and complaints

When I was with Shaw, every bill was fine until Roger, take over and a big mess and overcharge so I have to keep my eye on my bill. Because Roger is a big rip-off company in Canada ever.Roger's the big company, but they hiring people that cannot speak english. Clear, and I have been called so many times and it's very, very difficult to understand.

.Don't call Roger anymore Call Big rip off ra company.

Date of experience

I reached out to advise Rogers last week to inform them of my upcoming move. Total hold tome was approximately 1 hour 15 minutes with 1 transfer to another department. The employee seemed new but I gave her the benefit of the doubt. Long story short my internet move date of March 27th became Feb 27th1am. My wife a counselor has been unable to work from our home, my 2 daughters have been unable to complete school work or pass time indoors. I called again and waited an hour to be told a tech will come to the house who attended to tell me my service was suspended. MIND BLOWING. The incompetence and disconnect of the initial person responsible for the move and the center that sent a technician to my house for no reason is unbelievable. What a waste of resources and most importantly my families time. Yesterday March 1st my mother in law passed away and with all the stresses of moving, this loss to cancer and my wife due with our 3rd daughter in 6 weeks I'm completely frustrated. I called again to escalate the problem and was on hold for another hour being told a case would be created with a 1 business day resolution. That hasn't happened as of 8am March 2nd.. Cutting operational staff is equaling lost hours for your clients. Labour reductions should only occur when you have the ability to do it successfully without the sacrifice of service. Poor leadership decisions. I asked for an escalation process and was told that there is no immediate resolution to reactivate my account. This is LUDICROUS and a broken system. Give your people the tools to resolve the issues or hire a team that can support them. I asked how they would make it right and I feel like I'm begging for some sort of compensation. LET ME MAKE IT CLEAR. I don't need compensation, but it should be offered and provided considering the impact to my family for a completely huge error for what seems to be a simple normal process for anyone planning to move. What's worse is the tech told me within seconds that he sees this all the time. They don't know what they are doing on the back end. CLOSING statement, I don't even want your service if Bell is offered at my new address. Compensate and I'll consider staying if you promptly resolve my concern. If not I will leave and go back to Bell. **note this is my 1st time returning to Rogers after over approximately 13 years. I'll never come back and will continue to discuss your substandard service and poor customer experience.

after talking to your rep. (Mona) I agreed to a 24 month bundle of ignite Total TV+500ultd for the price of $212.88 including taxes. When I read my contract it shows two discounts ($5.00 and $9.60 running out on March 16 and March 17). This was not what I agreed to.! I assumed that when she gave me that price and told me it was on a 24 month contract that was the price for 24 months! I agreed to a 24 month price of $212.88 per. If this is not possible I need to know A.S. A.P. Surely after over 50 year as a customer you can find that amount!

Regarding telecom service-

I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switched off" for all 3 cell phones associated with my account.

Rogers customer service was extremely poor , made me hold for 50 mins and came up with "we cant do anything".

Regarding Home Internet - my monthly bill of 97 dollars has been increased to 117 dollars with no explanation given as to why the charges have been increased.

Extremely dissatisfied with this service. Will have to think of switching to another provider.

Freezing of ignite tv and internet Brampton Springdale

Contract expired in September 30 2023 and could not afford to keep the premium ignite as my monthly payments were going to go from 134.00 to 281.00

With no job I had to downgrade to flex 20

Omg since then I cannot watch tv as it constantly freezes and black screen and internet up and down. I call the help desk every day and get nothing but lies where one agent says they see there is congestion and another agent says we see no issues. We have had techs come to our home every week with no resolution

This is disgusting and Roger’s is refusing to give me credit for the theee months and aldd as I to cancel the contact they want to charge me 2 years fees

This most recent billing is made for two new phones that were solicited in October 2023. Only one of the phones has been sent, and has not been activated. We have continued to use the old phones we were previously provided. Why are we being billed for two phones (of which we have received only one and has not been activated), and not the ones we are actually using.?We would prefer to continue using the old phones, and will return the only one sent to us. Please advise.

Hello

I am an international student in Canada and got their services last year in September I asked for their wifi services and they did not tell me about the contract and I have to continue till the term ends. Now I have to pay dues and they are asking for those charges which I was never told about that I have ended the contract with them even before the term ends.

Also their associate never told me about such contract. I have no such email no paperwork. Please help

I want to denounce a Spams in silent calls from Rogers area 905 prefix 401 Thorold, St. Catharines, On. Someone from the Rogers's office in Penn Centre is calling me every day, and stay in silence.

they uses different numbers from this area . [protected]; [protected]; [protected]; [protected]; [protected]...etc.

When I checked those numbers on YP.Ca, web page to receive call information. they report them from your company.

reported from previous Rogers customer

somebody from Rogers with an Indian accent called me offering a new service to my house, I tried to negotiate the price and they didn't like it, so he told me to go and f*ck myself, and he also told me that I wasted his time. I was polite all the time and I didn't respond back, obviously Rogers is hiring people from outside Canada without any education.

My previous promotion for my Ignite 150 internet access was coming to an end.

On October 20, 2023, through the Automated Assistant, I was offered, and accepted, Ignite 500 internet, price protected for two years, for $79.99 per month, taxes extra.

My son-in-law, also had the Ignite 15. Through the Automated Assistant, he was offered Ignite Gigabit 1.5 for $54.95 per month, price protected, for two years, taxes extra.

Why the inequity?

Please be advised I have not received a bill by email or by mail. Therefore my services were cancelled for only 200.00 . I have paid the amount in full and asked Rogers to restore my services its been 10 days and this hasn't been completed . I have in total spent over 7 hours on the phone over several attempts to fix the problem. Honestly WORST SERVICE EVER. At this point if I don't get the service or problem fixed tomorrow I am going to change providers as there are several alarm companys I can go with. I hope your company can do better as this is not rocket science i need my services restored but everyone just passes the buck.

My account is [protected].

Our internet has been terrible and off and on for a couple of months. This weekend we now have no internet. We waited 30 miniutes to talk to an agent who basically said to unplug it and plug it in again. Wow, thanks. She said someone couldn't come here to look at it for another week. My wife and I work from home and require internet to do our work. We are paying good money for this service (and need it to do our jobs) and 1 week is absolute [censored]. Why is your service so [censored]? Why should I have to pay for a week of no internet? "Sorry to hear about your problem' is not good enough. My wife and I are extremely pissed off.