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Rogers Communications Customer Care Service

212 Reviews

Rogers Communications Inc.

333 Bloor Street East, 7th Floor
Toronto
Ontario
Canada - M4W1G9

Customer Support Phone Numbers

+1 855 381 7834(Customer Service)
1 5
+1 416 935 5555(International)
1 1
+1 888 764 3772(United States)
1 1
+1 800 787 7953(Chinese Language)
1 1
+1 800 575 9090(Pay As You Go)
5 3
+1 877 559 5202(Billing & Payments)
1 1
+1 855 381 7835(Wireless)
1 2
+1 855 381 7839(Internet)
1 3
1 2
+1 855 381 7836(Home Phone)
1 1
+1 855 381 7840(Home Monitoring)
1 1
+1 866 210 4059(Internet, TV, Home Phone, or Home Monitoring)
1 1
+1 866 727 2141(Small Business)
1 1
+1 800 958 5000(Enterprise & Medium Business)
1 1
40019(Text)
1 1
Plus

Rogers Communications Complaints & Reviews

Rogers Communications / cellular activation of apple watch

Sm
smartie d on Oct 15, 2018

On Sept 28 I bought an apple watch with the hopes of using for training so that I would not have to bring my phone with me. Subsequently, I have been numerous phone calls and problems with this advertised activation service. There were many glitches and many hours (about 10) spent talking...

Rogers Communications / billing

Da
DawnB262 on Sep 26, 2018

I am so mad at Rogers right now I have a share everything plan that was to have Canada wife free long distance and that is not the case with 1 phone it only has local calling. Wait times are awful wait half hour to get hung up on so I called back and waited anoth 30 minutes before talking...

Rogers Communications / 'roam like home' does not work in portugal

Jr
Jr global on Sep 26, 2018

Do not use 'ROAM LIKE HOME' in Portugal. I just wasted $150.00 with Rogers. I contacted Rogers prior to my trip looking for a 'cell package for Europe'. Rogers rep told me, that I could use ''ROAM LIKE HOME' for $12.00/day and I would have access to my phone, texts, emails, etc...just like...

Rogers Communications / not asking for permission to string a cable across my property

Ji
Jim Bartholomew on Aug 21, 2018

My neighbour is a Rogers customer. I like him. Rogers has strung a cable to his house by crossing our property and putting the cable through our trees. No one asked our permission to do so. This was all done while we were not home. This happened in May 2018. I have asked Rogers very politely...

Rogers / internet promotion

Ja
jackpine01 on Aug 21, 2018

20 Aug I got a call from a Rogers agent who clearly indicated that my present discounted internet service contract would soon end and that they are offering another promotion in its place including a one year term with basic cable and telephone included for an 11 dollar increase in cost...

Rogers Wireless / cell phone

Me
Me Homer on Aug 19, 2018

They will not cancel account and keep billing even though customer service will say they cancel and reverse the bill. They have overcharged and had erroneous billing for ten years and now try to just keep billing for a service they won't allow cancellation, even though they say the have...

Rogers / internet and cable

Ms
mssathees on Aug 8, 2018

As we pay bill payment of more than $80 each month, we find it's very high and request for cancellation. We were waited in the call for more than 1 hour unnecessarily with a customer care staff and finally the call was diverted to another team who was asking our native status card which we...

Rogers / internet installation

Ja
Jamie.gardner on Jul 12, 2018

I just had my internet hooked up by someone who has no common sense the lines run in fro t of my neighbors window tangled around their outside light taped to a tree and looped around the satellite dish on my house the only secured wire is the o e coming in my unit this needs to be fixed or...

Rogers Home internet issue in toronto / home internet service

Vi
vijay pansheriya on Jun 22, 2018

Hi All, Please try not to use rogers internet service at all.It's customer service agents don't know how to solve and giving you some complected terms so some Non technical people cant understand and giving up with this kinds of agents. I try to call and chat with rogers customer...

Rogers / television service in implementing new schedule of television channel access

Di
Dianne Rae on Mar 30, 2018

This would be funny if it weren't so inept and frustrating. On Tuesday March 22, my husband, in order to lessen the amount we pay for television channel access, spoke with a Roger's customer service person and set up a new list of channels. Tuesday, March 22 in the afternoon, after waiting...

Rogers / i'm complaint about rogers bad service

Ro
Roseyang on Mar 20, 2018

My account number is 774588776. I got rogers internet on Aug 4th, 2017 and one year free but on February I received a bill with $177.27 in Tv and homephone which I haven't used. I called customer service and they told me I was installed tv, internet and homephone. I told them I didn't use...

Rogers / cell phone scam calls

Co
confidential444444 on Feb 22, 2018

They have called a few times. Robocaller that does not answer to prompts. A local number (area code 613) shows as the caller but when I return the call the person denies having called me. It has happened 3 or 4 times and each time the call return number is different. I find it disturbing...

Rogers / in my opinion, fraudulent advertising on the rogers yahoo email site

Bo
Bob Bambrick on Feb 16, 2018

When I open my e-mail, next to the messages on the right of my emails there is advertising by a company called NewChic which offers a variety of men's and women's shoes and accessories. This is apparently a Chinese company and I was really surprised when I read reviews about this company...

Rogers Communications - Toronto / lack of services in long distance and bad customer services

Jo
Josh20 on Feb 4, 2018

While Toronto boasts that diversity is its strength, Rogers Communications, in stark contrast, heads to the other direction. They don't have long distance services for many ethnic groups, especially in the Asian long distance package. Because they don't care for diversity, instead show...

Rogers / bt television montreal

Wi
win123 on Jan 15, 2018

January 15, 2018 At round 8:30 a. m. three people where sitting at the desk and the middle person called Donald Trump a racist... 1- I do not appreciate the comment by a talking head... he has no business making comments that are way above his pay grade. 2- I do not watch a breakfast...

Rogers / plan not being honoured

Je
JessicaDkelly on Jan 10, 2018

This marks the 11th time I have written, gone into store or phoned in to speak with someone at Rogers regarding this issue. During the weekend that the $60/10 Gigs plan was briefly available, I spent a huge amount of time trying to phone in to get it but the lines were always busy, so I went...

Rogers / a credit promised on my new device bought

R1
R 1991 on Jan 5, 2018

I recently bought i phone 8 on a 2 year plan on December 15 and was told as it was open box phone i would get a credit of 200 on my first bill but when i live chat with mishita this morning i was told i would have to physically go and meet the store agent who promised me as they dont see...

Rogers / phone upgrades

Aa
aarontdiaz on Dec 29, 2017

I have been a Rogers customer for 10+ years. This incident has been ongoing since November 17th, 2017 where I submitted an upgrade request to Rogers for the new iPhone X. The phone was on back order by Apple considering the high demand of the product. I was advised that I would HAVE THE...

Rogers Wireless / cellular service & customer care

Cr
Crystal Yewchin on Dec 22, 2017

I got a cellular plan with rogers in march 2017. I have had issues from day 1. I didn't get my phones on time, their chat representatives were not helpful & could provide little to no information about the hold up. I was checking out upgrading options and a week later a new phone arrived...

Rogers / my billing issue

Ni
Niyam on Dec 13, 2017

hello i am using rogers service since last 1 year but i never had this issue i am very disappointed and dissatisfied with this . when i bought this sevice with you your rogers retailer ask me to pay $600 and i had give him 2 iphone 6s but at that time i told him that if in future i have to...