Customer Service/Tech Support
I was on the phone with customer service, kept getting transferred to another dept then back to them then to another dept then back to them. I wanted to file a claim for my broken phone but it seems like no one can help me or doesn't want to help me. Half the customer service dept barely speaks English and is very hard to understand. They like to play yo yo with phones and doesn't even listen to what you have to say. I am so tired of their phones breaking and not being able to do anything about it. When I asked to speak to a supervisor all I got was their voicemail. They don't care about the customer, all they want to do is sit there a collect a paycheck and not caring about what the customers problems are and how to fix it to make them happy. I am dropping their service and going prepaid. I am tired of this game.
Claimed loss: My new Samsung Galaxy S25+.
Desired outcome: Want my phone working properly since this is the only line I have that people and protentional employers can contact me at. I want my phone either fixed or replaced with a brand new phone, not a refurbished one.
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Locked out of account and can't view final bill
We have been a Sprint/T-Mobile customer for 20+ years. Our bill was getting high and our phones were old. We went into a T-Mobile store to talk to an associate about various plan options and phone upgrades. They told us, that they could not pull up our account in the store, and they no longer provide that service, we would need to go online to look at plan...
Read full complaintFraudulent deduction from my account and you won't give it back
Nov, I visited the TMobile store in Edgewood, Md. Nothing was finalized. I told them to cancel everything when I was told the 4 lines and 4 Free Iphones were not free, and I had to pay money upfront. On 12/23/25, I noticed money was taken from my debit card. I opened a fraud claim and still have not received my money back. Please see uploaded docs.
The tablet and my phones I lay them down when not in use and I get bashing like data packets on a cell tower
Getting bashed by data packs like i'm a cell tower getting beat on and dam headaches come in very painful the 5 g is wild. Someone has hacked system alot of radiation comes in. Why what how I don't know but i've lived here all my life those hot spots are causing problems reporting fcc and fbi t mobile is neglecting to provide safe service... Over years at...
Read full complaintReceived new and cannot get it activated.
My old phone had a problem. I was given a new phone free. I received 3 emails from Metro what to do. I was not successful. I was further advised to visit a store . Of which I did but was not able to achieve objective , I have been locked out for 72 hours. I use my phone to monitor my medication. Help to activate my new phone with my same number please.
Read full complaint"don't believe the promo"
I signed on to T-Mobile in July 2025, for $45.00/mo, no activation fee, and Guaranteed 5 year Pricelock. While activating the agent offered me the Promotional deal: Switch my phone keep my number for $45.00/mo included with 5 year pricelock and I would also get a $300.00 prepaid visa/mastercard after 6-8 weeks. I waited 10 weeks. I called at the beginning...
Read full complaintbilled me after I canceled
I am a senior citizen and could no longer afford T-Mobile. I have been a T-Mobile customer for many years and to date was satisfied. I had to switch to another server due to cost. I wanted to keep my long time number, but was unable to due to a technical issue. I reset my code with the assistance of the agent. I called T-mobile again to let them know the...
Read full complaintWasted 4 hours on incompetent support
November 23, I spent a total of 4 hours trying to handle a problem with my phone. First through 3 different customer service reps and then in person at a T-Mobile store. Each rep attempted to resolve the problem without success, kept me on hold for 15-30 minutes, and eventually hung up on me. If checking with a so-called supervisor I was told they would...
Read full complaintOver charging for none existing phone services
I switched over to AT and T on May 10th of 2025. I contacted T Mobile to cancel all services. I paid off both watches on 5/10/2025. $206.24 from Truist account and $206.24 on my Navy Federal account. I had a EIP balance of $1267.67 as of 2025 which was the balance for the phones. On 5/12/2025 an amount of 326.57 was paid, On 6/30/2025, I paid $508.18 which...
Poor customer technical support, nonsensical policy, leaving consumers high and dry in a time of need.
Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken. Hilariously, they now refuse to do...
Read full complaintBilled for services I never received
Switching to T-Mobile was the worst decision I’ve ever made. I never even got my phones — all three were stolen from my residence. I did everything I was told to do: filed a police report, waited for updates, followed every instruction. After two long months, I only got credit for the taxes and activation fees. But then they charged me for a full month of...
Service
I ordered a new internet account and was told I was to receive a $300 rebate card in July 2025. After 60 days no email no text no card so I called. After being on hold 40 min they nicely said they saw rebate and re applied for card. Waited another 60 days still nothing and they said the same thing. Here we are again another 60 days and I did receive email...
Read full complaintEndless hold times and disrespect after 17 years
Phone 4 times in last 2 weeks had to wait over 1 hr on phone then they hung up on me. Tried going on web they had no idea what I was saying giving me higher prices the the T mobile at Costco and telling me I don’t know what I am talking about and said I would not get deals if I pay for phone right out and was not even telling me price on phone I was looking for. Would not even consider trying to make a deal with some who has been with your company over 17 years
Claimed loss: My time and patience
Desired outcome: You may be loosing a 17 year faithful customer how is not happy that she can not get through to customers service
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Phone line
I switched to T-mobile on 9/3/2025. I switched 2 lines, and I added a new line for my son. The phone agent said I will be getting free phones Galaxy S25 because they are having a promotion for switching and adding a line (which is currently being advertised online). I will be paying $100 for 3 lines monthly. I asked the agent multiple time and she repeated...
Read full complaintT-mobile phone service
I canceled my account with T-mobile in October. On 11/4/2025 I received a final bill from T-mobile for the account with a due date of 11/23/2005, this bill was paid on 11/7/2025 in full. I have found that before I had made the payment that T-mobile has after four days from the notice of a bill due on 11/23/2025 they have sent the account collections for...
Read full complaintCell phone broadband service scam
I cancelled my account with T-Mobile on June 24th. A few days later they tried to take money from my bank credit card and failed. It happened because that card number was compromised and the bank gave me a new one. So first of all that mobile phone account was closed and IMO they illegally tried to access my CC account after it closed and failed. So they...
Promotional promises
Account #205057228 • Spoke in person with Tichelle (631.464.5045) on January 14, 2025 about switching to T-Mobile. Promotions were free Netflix with Ads, free Apple TV, and 2 x $200 Costco gift cards. • Purchased phones on February 4, 2025, but this was another sales person, again, in person. We were informed that Costco cards takes 90 days for approval...
Verbally assaulted by an employee
On October 4th around 6:30 P.M., I went to the T-Mobile store located at 66 Ninth Avenue in Manhattan looking to buy some of your products. The store as usual was almost empty. While I was looking at the shelves displaying your products, one of your employees named Carlos approached me and asked "what was wrong with me" I was stunned. After a pause I said...
Read full complaintBilling
I am really upset with tmobile. I have called tmobile to see if they could lower my bill. I spoke with Kayla who told me yes we can lower it but you will need to go to the essential plan and that will get your bill down from 187.42 to 147.42 but I would lose Netflix. I agreed because that would be a 40 dollar savings. Kayla advised me ok. Im going to note...
Read full complaintApple air tags
My wife went into this T Mobile store for some technical assistance with her IPhone. She came home with 3 air tags. I asked her why she purchased air tags since we use another similar service, Tile. She stated that she was given them by the associate that helped her. I explained to her that she needed to take them back to the store as we have no use for...
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