T-Mobile USA

N't get a working phoi;m a heart patient with a montior. I can;t get a working phone. I repeat and repeat, get disconnected, on hold. Keeps breaking up.

For 6 months working on tower, still. No working phone.

Very rude reps. Their backround noise, hard to hear and annoying.

Put you on hold transfer you. Molre hold. Alwaysat a party at work. No customer service.

6 months no working phone.

I have wstec hours on hold. Transfers,

After two phone lines and two phones, and three years of decent service, we added our teen to our T-Mobile service and added another line.

We got a 'deal' as the phone from T-Mobile was half-price, paid a fee, and understood we would make $13 payments for the phone and new line at half the price of our lines at $20.

We got our first bill and are being charged $75 for the new phone line when we were told it was going to be $20.

We have spent three hours on with customer service trying to recover the deal we were sold.

They are only offering a $15 'discount', and if we leave T-Mobile we have to pay full price for the phone.

I also will mention the mess of communication at having two account holders but different billing information sent to my husband and myself. Thus, we were being charged late fees and more because we weren't getting correct billing.

Have had t mobil since may. I have spent 5 months trying to get a working phone. For months been working on the tower. Barely can se automated systems can' hear me, T mobil reps in call centers the are very loud. Don't speak english, will hang up on you. Even if you get on them. Don't do anything. I'm heart patient with a elderly mom need a working phone. My device app is on my phone. I pay my bills but no for non working service. I live in a nice area with wealthy residents. The rat us like were some back woods hicks. A smoke signal is better. They replaced the phone, no resolve, 5 months of bad service is unacceptable!

I hope this letter finds you well. I am writing to bring to your attention a matter of great concern regarding a dispute I am currently experiencing with Tmobile

I called multiple times and had chat with Tmobile asking to refund my money. Despite my efforts to resolve this matter amicably, the issue remains unresolved. This situation has caused me significant inconvenience, frustration, and financial loss.

I am seeking a fair and prompt resolution to this dispute. I kindly request a thorough investigation into this matter and a detailed response outlining the steps that will be taken to address and rectify the situation.

After 20 months of good cellular service from TMobile I was contacted via email and told they were working on the tower I usually use. After they sent it a second time I lost almost all reception. I had either 1 small dot or an x through the triangemeaning no service. After a visit to the local Tmobile store and 2 lengthy phone calls with the tech group they failed to get me service. I told the I'm cancelling my contrat which I beleive had only 2 months to go and signed up Verizon. the only contact I've had with Tmobile is acontinuous array of phone calls from TMobile which ring only once. I've forwarded that info the the FCC.

The number is [protected]. I've called it and doesn't even offer a way to talk to anyone live about a bill. This has been going on for aout a month now.

After a few years of extremely poor cellular service for a large amount of $ I left T- mobile cellular service bow I'm dealing with there service department trying to get a phone I bought and paid for from them unlocked and have wasted numerous hours on the phone with customer service there service team has No accountability of being not knowledgeable and I would rate there customer service team a failure and wouldn't recommend T-mobile to anyone that wants. Phone to to work and not deal with poor customer service

I've been T-mobil customer fro 23 years. First time ever I need to add a line. Talked to a representative (Diego) and he signed me up to Go5g Plus plan, he told me that if I switch to new, I would get 3 free phones and my monthly charge will be $150. After I agreed and signed up, I got the email the it includes trade-in my current phones. When I called back, I was told that they can't honor it without trade-in and even with trade in it would cost me a lot. Then I found out that this monthly fee is only fro new customers, not for customers that have been with T-Mobile for 23 years, and my monthly fee would be $185 for 3 lines. Then I found out that he signed me up for the wrong plan. After that I cancelled all the changes. 6 hours on the phone and 8 different representatives, just to get to find out that you get nothing!

BEWARE! We have been Sprint customers for more than 12 years and our service is now under T-Mobile. My son was in Canada for 6 weeks and received a text saying that his line would be cancelled due to excessive roaming. He immediately called T-Mobile customer service and was specifically told that the message was a mistake and he could disregard it. Then out of nowhere his line was cancelled 2 months later. When we called T-mobile and spoke with a supervisor we were told that there was nothing they could do and that there is no way to get his old phone number back or be able to port it to another carrier. In addition to not having cell phone access, all of his accounts are associated with his phone number so he can no longer access those accounts since they need to be verified through his phone number, which is no longer active. T-MOBILE IS THE WORST!

I have been a customer with you guys for about 4 months now. For starters I purchased a Iphone 14 and Iphone 12 for my phones. My sons phone was defective from the start. His phone constantly blacked out and he was unable to use his phone for like 2 months. We took the phone to Tmobile they told us that that we needed to take the phone to geek squad and we did he did something on the phone and it blacked out again the same day. I iwas then told to call apple support. they set an appointment for us to go get the phone fixed we did. I ended up paying 99 dollars for a phone that did not work in the beginning. My son who was affected with a COVID stroke who is handicapped now. His phone is the only thing that helps him. We got passed that issue. We got the internet with you guys the internet never works. Then they have endlessly tried to troubleshoot it and it still does work. Then my phone was disconnected and the rep that is overseas told me that they were waiving my restore fees. which was a total of 144 that I just found out yesterday and I asked the representative to listen to the recording call and she stated that they were not going to be able to do so. I pleaded with her to atleast TRY because I know from working in call centers there is a Quality that listens to calls from agents. I told her that I was not responsible for paying the 144 becasuse what i was told by the previous agent. She offered a credit of 60.00 I told her that was not enough. I woke up and all my phones were off. All lines. I called the rep at 808 this morning and Spoke with kris. i explained to her the situation and she helped me. She had to turn my sons phone on and my personal line so that I may transfer the money from one account to the other which was connected to my debit card with Chase. I processed a 400 dollar payment to ensure that that my phone was going to be on for this appointment that i was going to make 900 dollars following our consultation call. I was wondering why my phone did not ring i picked it up dialed his number and immediately i got the tmobile payment line. my phone was off since 808am until 2pm. I called him he stated that he tried to call at 12pm and my phone was off. I really needed that money. I have car note and rent still needs to be paid my landlord was working with me. He stated that had to let another associate of mine help him because he could not get in contact with me. His lunch is 30 min and he wanted to take care of the consultation on his lunch break. I am really upset. I dont normally do this but this is not right. I need to file a complaint my next contact is tell it to tim on the news and my local congressman.

Managers lie. Complete run around and no help when trying to quiet T mobile. Managers could not retrieve my accrount number and origianl pin from years ago when I signed on. The phone bank is a run around. No consideration for the 3 yours it took to tramsfer to Consumer cell which has the same serice but cost $47 per month compared to T mobile for $70. BOYCOT THIS COMPANY.

on 10/24/2023 Icalled T mobile to see if they had a plan I could afford, I was told they were offering a free phone, so I spoke with a sales person about a plan with a free phone unlimited talk and text which I accepted. on 10/27/2023 I called customer service to get my acct. number and transfer pen to transfer to another carrier for a cheaper plan I was told if I transfer I would owe a balance for the phone, I said the phone was free the sales person said the phone was not free only if I kept the plan for 24 months it would be free, I was never told that in the beginning. so I was mislead and deceived.