T-Mobile USA

My wife, a housewife and not a business person, bought a new iPhone from T-Mobile Palmer Ranch Sarasota Florida last December. The sales person offered not one but two wrong system (Android vs. Apple) tablets "for free". My wife repeatedly asked what the catch was, confirming they were completely "free" of charge. Today 4/15/25 we questioned a bill approaching $300/month, found an international roaming charge from a one-week cruise, monthly charges for two Android tablets, and three lines we knew were correct. Speaking to a 611 Supervisor Anthony, he explained even if the bagged and unopened tablets were returned to T-Mobile, they would be charged for a full 24 months. We are writing to the Federal Trade Commission about such blatant deception and unfair trade practices. Please request T-Mobile waive the remaining (18) months on lines for two unopened tablets returned today.

I transferred service from AT&T in October 2024. The Business Rep assigned to me made numerous errors in processing my Plans, Trade-In Phones, and lied to me promising 10 Business lines for 172.22 including Taxes and Fees. He also promised the On-US free phone lines if we Ported our numbers from AT&T, which we did.

I contacted tHe T-Mobile Corporate Customer Service support line at least 20 times. I am being charged about $750 for my Plan plus unexplained fees and Installment Charges for the new phones that were traded in and supposed to be free.

My Business Representative promised every week that he would credit the overcharges until he gets the Plan and Phone charges corrected to the Perfect 10 Plan with Phones On-Us. My phone service was suspended for non-payment two weeks ago. Myself and employees had no service which prevented incoming and outgoing calls. I had to pay $450 to restore the service.

Three supervisors stated I would receive resolution the following day after my calls, but never called me back. Plus my Business Rep Blocked my number and I have not been able to contact him over the past two weeks. His name is Nathan Tasselli. The local Corporate store is trying to help me get this corrected but is unable to get cooperation from Corporate Offices.

My At&T plan covered 7 phonelines with new IPhone 16 Pros for $280. T-Mobile is charging me around $750 per month and I am getting no where with them to correct their promises and mistakes.

I have at least 20 text messages from Nathan Tasselli promising what I stated above and resolution that never comes.

Please help, Steve Simon [protected]

My internet sucks and nobody at t-mobile seems to know how to fix it they just switch from one tower Columbus.US to Charleston.US and both of those are the closest towers but we have hills causing those towers to not work for us. So I have asked multiple times to change our tower to the Williamsburg Tower and nobody can do it. I ask for the tech at the next tier up to get this done and I'm told we will have to get back to you over the next few days. After I told them they will not be able to call me because our internet speed causes my phone to not receive calls. The Irony of this company is astounding! I'm giving up and looking for another provider.

Subject: Urgent: Network Outage Issue - Request for Compensation 

Dear Customer Service Manager, 

I hope this message finds you well. I am writing to express my very deep dissatisfaction with the service provided by T-Mobile over the past five days. Despite my account being fully paid and up to date, I have been experiencing a complete network outage, which has severely impacted my personal and professional life. The issue began five days ago and counting and despite numerous attempts to contact your customer service team, it remains unresolved. All i have received are false promises that my issue would be fixed. This is not the level of service I expect from a reputed company like T-Mobile, especially considering the significant inconvenience this has caused me. My number has now been completely cancelled and i can't even get into my t mobile online ac this situation is disgraceful.

The network outage has disrupted my daily activities in several ways: 

Work-related Impact: As a professional who relies heavily on mobile communication for work, the network outage has hindered my ability to attend important virtual meetings, respond to work emails promptly, and stay updated with work-related developments. This has not only affected my productivity but also my professional reputation. 

Personal Communication: The network outage has cut off my primary means of staying connected with my family and friends. In these challenging times, staying in touch with our loved ones is more important than ever, and the lack of network connectivity has made this impossible. 

Online Services: I depend on my mobile network for various online services such as banking, shopping, and entertainment. The network outage has disrupted access to these services, causing considerable inconvenience. 

Emergency Situations: The network outage has left me without a reliable means of communication in case of emergencies. This has caused me significant stress and concern for my safety as i suffer with mental health issues and have extreme anxiety.

 I understand that technical issues can occur, but the prolonged duration of this outage and the lack of effective customer support are unacceptable. I believe I am entitled to a reliable service, especially when I have fulfilled my end of the contract by paying my bills on time and being a loyal t mobile customer for the past 5 years In light of the above, I kindly request that T-Mobile provide appropriate compensation  monetary for business lost and still counting  or free phone replacement (one of my choice)  for the inconvenience and disruption caused by this prolonged network outage and my mobile number being cancelled without any way or help of getting this sorted. This is a most definitely a fair and reasonable request given the circumstances which i expect to be fulfilled look forward to your prompt response and a swift resolution to this issue. Please consider this matter as urgent. Thank you for your attention to this matter.

 Best Regards, 

Colin Donnelly

PS legal action will be taken, and dissatisfaction posted to social media also cannot give you my mobile number as texts and calls cannot be received or sent

I started the activation process on or about 2/29/24. had an online chat to see why I hadn't yet received any service was told to wait it out another day maybe more. On or about 3/1/24 called talked with customer care. was told it hadn't ported the number from T-Mobile due to my that account being inactive. Went to T-Mobile store that day. Was told my account was still active. still there was nothing more they could do to help with porting a number. Called Straight talk again, the representative Called T-Mobile stayed on the line and The T-Mobile representative told me there was nothing he could do and that the T-Mobile store would be the one and only place I could possibly get the porting pin number with my old phone number. only to go to the store and be told there was nothing they could possibly do without access to my old phone number to two step verify my account. This same process took place again on or about 3/14/24

I do not have a working phone, having to ask the neighbor to borrow a phone and try to resolve this issue is something that I should not have to do in order to keep my phone number I've had for almost 30 years. Not only was I told that it was absolutely possible, that there would be a note attached to my case stating that "the account would stay active no matter what until this was resolved". So when I'm stuck in a loop between having to borrow a phone to make a lengthy call and told to go back to the store again. And then again being told by the representative at the store that "There is nothing they can do". I'm still without any phone service after almost 3 weeks now.

Any help with getting the debacle settled would be greatly appreciated

When added a new phone was told x2 that total final bill would be $58.00 but it is $69.00... I would have returned phone before 60 days had I known price I was told would be more expensive. (monthly bill) Bought phone in November 2023. Was told by Angelo that starting on 12/27/23 my bill would be Essentials 55+ for $55.00 x 2 lines... and $13.00 a month for new phone which is $68.00 and then minus $10.00 for autopay which equals $58.00... This is in your footnotes. Thank you

I purchased a account 12-06-2023 traded in one phone and received two new phones free. After completion of purchase, I was told my plan would be $50.95 with autopay. the first bill came out In January of $71.77 after calling t=mobile they changed the back to 50.95. The next month the same price of 71.77. I called again, went to the store of purchase and called 611, it was stated then that I was also paying for ip14t21 Avo clear of $39.99 and additional fees for the phone which i was not told at first. I did not receive any additional information ie E-mail etc. I have written statement concerning this to main office over a week ago with no response. I would like to get what i was told at the beginning of this situation of $50.95 I know i would probably have to pay additional taxes.

Hello, my name is Tolofi Akoteu I am a customer with you guys, I have recently, had my phone stolen a few hours ago at work at the airport (LAX) I have done everything I could at work and asked for help to track my phone but still nothing, no updates please! if you can help me locate or advise what to do next? I am very upset, and I know I have insurance with you guys. My phone number that's on the phone that was stolen is [protected] please for further info please email me at [protected]@gmail.com thank you so much! I'd really appreciate it! right now I am using my laptop to contact.

In December of 2023 I went to a local T-mobile store in Hammonton, NJ with my mother who went in to buy a Wifi box. She had been a T-mobile customer for years now. The salespeople were nice and advised that the box would be $30, and she also qualified for another line and a free phone. She was quoted a price of $100 for the 4 lines and $30 for the Wifi box. Unfortunately, this ended up not being the case and each month the bill was incorrect. I realized later that she did not receive a receipt for this transaction. Everything went downhill from there and the salesperson took full responsibility for mistake while her manager berated her in front of us for using codes that were not relevant. The manager also threatened to call the police on my 80-year-old mom when my mom became upset. There was also another older woman in the store who said that they did the same thing to her. We were told to go to the corporate office in Mayslanding, NJ to have this handled. The Mayslanding store staff apologized and reported that the store in Hammonton is privately owned and does this often and could not help. My mom is not in agreement to pay for a phone which she was told was free. She has paid her bill except for this $7 a month for the phone. We are not in agreement of paying $7 a month for 2 years for an unwanted and not needed phone.

In October 2023 I signed up for service. At the time, I was given a cell phone. I specifically asked if I had to pay for the phone and the employee said the phone was free. Today I wanted to go to another company. I was told that I owed $791.64 for the cell phone, which I had been told the phone was free. I decided to cancel my request with the other company and continue with T-mobile until I could report the mis information that was told to me. When doing so, I was told there was a network lock based on the fact I would have to pay for the phone when I was told the phone was free. I am a real estate agent, and my phone number is on my business cards. My clients have no way to contact me. Without my phone connected I am losing money. I need the phone service turned back on immediately with the same telephone number, [protected])

From when we signed up until now its all been lies horrible service and worse customer service.

We were told we would have service where we live its very intermittent our texts rarely get to anywhere or come in the next day.

I broke my phone did an insurance claim 100.00 went ok

Car got broke into went to do insurance on phone and Ipad they want 350.00. Who can afford that

The police asked me to have them ping my phone and was told no they cannot do that.

Absolutely no help, cannot run an automatic payment but shut the service down and text the 1 person who is not authorized on the account.

I cannot sign in online because I have no phone to get a code.

They are the worst