T-Mobile USA

T-Mobile USA tech deleted primary phone number out of spite

T-Mobile USA SyncUp Kids Watch

Tried to chat with T-Mobile about SyncUp app not working. Kept giving me error. (All items core api failing). Waited on chat for 30 minutes no response. Called customer service, it took 11 minutes for them to answer and all the lady did was transfer me to tech support. Sat on hold for 45 minutes before tech support answered. Told the lady of the error. She...

T-Mobile USA Unable to obtain refund for their overcharge

I closed my account. After that, they created a final bill and charged my auto-pay account. But the "final" bill was a significant overcharge. The extra funds were certainly not my pre-payment for future service as they knew my account was closed. I now want a refund for the extra $69.37. I demand credit to my payment account or by check mailed to...

T-Mobile USA Stole money from my bank account after false promise

First of all, I'm not a nut, I'm educated and was with you 30 years before leaving in Nov. 2026, unfortunately my name is Karin, (pronounced "Car, in") which I believe is part of the treatment I received. This email represents total defeat and frustration from your customer service department, they are inexperienced, unreasonable, unfair, and bullie...

T-Mobile USA Billing practice and custmer serivce

T-Mobile after looking at my bill before and then when I look at it again I was charged $42.80 for something that was returned 42 managers from other stores corporate stores customer service customer service rep say that they shouldn't have made the story you can show me where I return the item to see the I return the product showed me on the computer...

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T-Mobile USA end of servoce bill. Account #201766157

Hello, My name is Anthony Manriquez, and I am writing to dispute the final bill on my account #201766157. On January 3rd, we switched to a new provider due to the high cost of our ongoing cell phone bill. My new provider charges us $100 less per month. As a fixed-income individual, and my wife’s employment at the Department of Homeland Security (not ICE...

T-Mobile USA Family freedom and switch offers

Hello, I am writing to formally file a complaint regarding the failure to honor the T-Mobile Family Freedom and Switch (Bring Your Line) reimbursement offers that were presented to me when I transferred two lines from AT&T to T-Mobile at the T-Mobile store located in Stockton, California. At the time of the switch, the T-Mobile customer service...

T-Mobile USA Faulty iphone 15 sold & billing dispute

I purchased two phones at T-Mobile West End . One phone is working perfectly. The iPhone 15, which was purchased for my mother as a gift, did not power on when opened on Christmas Day. Due to being out of the country, I was unable to return to the store within the 14-day return window. I returned to the U.S. on the 16th day and went to the T-Mobile store...

T-Mobile USA Close out bill

I have been a T Mobile customer for over 30 and I feel like there is definite discrimination and racism against me in regard to my close out bill and equipment. I feel like I have been harassed by the numerous phone calls I receive from your company daily. I transferred my cell phone service over to At& T back on 10/5/25 and started receiving calls from t...

T-Mobile USA Phone service

we both have a learning disability so if you could understand where we are coming from we both only get ssi and its not that much money but Donald my fiancée is getting money next month so unit next month if its possible to have service only for my phone that would be great. I cant pay the bill and my boyfriend is the main account holder. he will be getting...

T-Mobile USA Customer Service/Tech Support

T-Mobile USA Locked out of account and can't view final bill

We have been a Sprint/T-Mobile customer for 20+ years. Our bill was getting high and our phones were old. We went into a T-Mobile store to talk to an associate about various plan options and phone upgrades. They told us, that they could not pull up our account in the store, and they no longer provide that service, we would need to go online to look at plan...

T-Mobile USA Fraudulent deduction from my account and you won't give it back

Nov, I visited the TMobile store in Edgewood, Md. Nothing was finalized. I told them to cancel everything when I was told the 4 lines and 4 Free Iphones were not free, and I had to pay money upfront. On 12/23/25, I noticed money was taken from my debit card. I opened a fraud claim and still have not received my money back. Please see uploaded docs.

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T-Mobile USA The tablet and my phones I lay them down when not in use and I get bashing like data packets on a cell tower

Getting bashed by data packs like i'm a cell tower getting beat on and dam headaches come in very painful the 5 g is wild. Someone has hacked system alot of radiation comes in. Why what how I don't know but i've lived here all my life those hot spots are causing problems reporting fcc and fbi t mobile is neglecting to provide safe service... Over years at...

T-Mobile USA Received new and cannot get it activated.

My old phone had a problem. I was given a new phone free. I received 3 emails from Metro what to do. I was not successful. I was further advised to visit a store . Of which I did but was not able to achieve objective , I have been locked out for 72 hours. I use my phone to monitor my medication. Help to activate my new phone with my same number please.

T-Mobile USA "don't believe the promo"

I signed on to T-Mobile in July 2025, for $45.00/mo, no activation fee, and Guaranteed 5 year Pricelock. While activating the agent offered me the Promotional deal: Switch my phone keep my number for $45.00/mo included with 5 year pricelock and I would also get a $300.00 prepaid visa/mastercard after 6-8 weeks. I waited 10 weeks. I called at the beginning...

T-Mobile USA billed me after I canceled

I am a senior citizen and could no longer afford T-Mobile. I have been a T-Mobile customer for many years and to date was satisfied. I had to switch to another server due to cost. I wanted to keep my long time number, but was unable to due to a technical issue. I reset my code with the assistance of the agent. I called T-mobile again to let them know the...

T-Mobile USA Wasted 4 hours on incompetent support

November 23, I spent a total of 4 hours trying to handle a problem with my phone. First through 3 different customer service reps and then in person at a T-Mobile store. Each rep attempted to resolve the problem without success, kept me on hold for 15-30 minutes, and eventually hung up on me. If checking with a so-called supervisor I was told they would...

T-Mobile USA Over charging for none existing phone services

I switched over to AT and T on May 10th of 2025. I contacted T Mobile to cancel all services. I paid off both watches on 5/10/2025. $206.24 from Truist account and $206.24 on my Navy Federal account. I had a EIP balance of $1267.67 as of 2025 which was the balance for the phones. On 5/12/2025 an amount of 326.57 was paid, On 6/30/2025, I paid $508.18 which...

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T-Mobile USA Poor customer technical support, nonsensical policy, leaving consumers high and dry in a time of need.

Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken. Hilariously, they now refuse to do...

T-Mobile USA Billed for services I never received

Switching to T-Mobile was the worst decision I’ve ever made. I never even got my phones — all three were stolen from my residence. I did everything I was told to do: filed a police report, waited for updates, followed every instruction. After two long months, I only got credit for the taxes and activation fees. But then they charged me for a full month of...

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T-Mobile USA Service

I ordered a new internet account and was told I was to receive a $300 rebate card in July 2025. After 60 days no email no text no card so I called. After being on hold 40 min they nicely said they saw rebate and re applied for card. Waited another 60 days still nothing and they said the same thing. Here we are again another 60 days and I did receive email...