T-Mobile USA review: Mobile service

on 04/26/2025 I went to The Town Bergen Center Store located @ 815 Bergen Town CTR Paramus NJ 07652 to transfer my line from AT&T And add a second line. Instead, I was giving a family plan with 3 lines which I never requested. When the sales associate started the transfer from ATT to T-Mobile he said I don't have to stay in the store, that as long as I kept my phones together the transfer would be successful. So I left the store. When it finalized the transfer, both of my lines went to SOS mode leaving me with no phone. My apple account was locked. At that point I count not go back to the store because I was no longer near the store since I don't live nearby. The next morning, I went to another Tmobile store In North Bergen, NJ. They said they count help me since they didn't understand what they had done at the Bergen Store. They recommended I should go back to the Town Center which was closed. I had no choice but to go back to AT&T and reestablish my account with them. Which I had to open another account with them. Monday 04/28/25 I went to back to Bergen town to return my equipment and close the acct. They said I had to wait for my apple account to be unblocked since that was the only way of keeping my old phone. The sales rep added my old number to my ATT phone under T-Mobile service. I waited a few days, and I couldn't get my apple account. I went to AT&T and they helped me get back my old number [protected] on 05/10/2025 I went back to Bergen town Center to return the equipment, and I wasn't giving any refund. Instead, the manager there, Dera Torres treated me as if this was all my fault, very rude and basically called me a liar. Not once did she apologize for all this inconvenience. I was charged $73.72 and $28.26, and I received a Bill from TMobile Charging me $113.75 that I'm now past due for a service I never got to use. I would like to be refunded every penny I was charged. I have invested my time, my money and my energy on this company that has no sense of customer service. I called the company to understand this last bill of $113 that I received and again they didn't help me. They are asking for a pin number that I never created. At this point I think that the store created a pin for me on my account. They are asking for a pin number that I never created. At this point I think that the store created a pin for me on my account. The account number listed on the bill received is [protected] My name is Jenny Javier I was giving a phone number [protected] when the sales rep created the T-Mobile acct. My Phone number is [protected].