CB Telecommunications T-Mobile USA

T-Mobile USA review: Unable to obtain refund for their overcharge

compata of US

Feb 25, 2026 9:13 pm EST

Verified customer

Featured review

I closed my account. After that, they created a final bill and charged my
auto-pay account. But the "final" bill was a significant overcharge. The
extra funds were certainly not my pre-payment for future service as they
knew my account was closed. I now want a refund for the extra $69.37.
I demand credit to my payment account or by check mailed to me.

Phone support says they won't help unless I know the PIN for my closed account, which I don't. In-store support will not help unless I allow them to make a copy of my ID. Showing the ID was not sufficient.

Claimed loss: $69.37

Desired outcome: Refund to original payment account or by check to my address already on file with the company. If refund is delayed more than one month, the refund amount should include interest.

Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.

After 24 hours, I have received messages from four T-Mobile representatives. None appear to have read this complaint as all have asked me to explain the problem. Having done so, there is no further response thus far.

E-Mail from Ashley Care Desk (View User Profile) to compata
Sun, 01 Mar 2026 08:58:38 -0500
Hi there. This is Ashley from T-Mobile USA Claims Department, assigned to your case. Our goal is to ensure that you get the correct assistance. You can drop your active Whats_App contacts and a brief detail of what happened to this email custservicescare.info@gmail.com and wait for our call for a faster response. We'll wait for your response.

The above message is identical to one received two days ago. I have posted the requested info to the specified address AND STATED I DO NOT WANT A CALL, I INSIST ON A WRITTEN RESPONSE. I have not received one.

No further response from TM. Time for court...

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
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