CB Telecommunications T-Mobile USA

T-Mobile USA review: Unable to obtain refund for their overcharge

compata of US

Feb 25, 2026 9:13 pm EST

Verified customer

Featured review

I closed my account. After that, they created a final bill and charged my
auto-pay account. But the "final" bill was a significant overcharge. The
extra funds were certainly not my pre-payment for future service as they
knew my account was closed. I now want a refund for the extra $69.37.
I demand credit to my payment account or by check mailed to me.

Phone support says they won't help unless I know the PIN for my closed account, which I don't. In-store support will not help unless I allow them to make a copy of my ID. Showing the ID was not sufficient.

Claimed loss: $69.37

Desired outcome: Refund to original payment account or by check to my address already on file with the company. If refund is delayed more than one month, the refund amount should include interest.

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After 24 hours, I have received messages from four T-Mobile representatives. None appear to have read this complaint as all have asked me to explain the problem. Having done so, there is no further response thus far.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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