American Assurance Corporation
reviews and complaints

DAVID AND THE GUYS ARE AWESOME TO WORK WITH! THEY ARE QUICK AND VERY WASY TO WORK WITH!

Jacob answered all my questions quickly, and got my vehicle back on the road. i would recommend them every time.

always straight forward and easy to deal with. Prompt payments. Does a great job ! David E is always helpful.

DAVID AT AAC WARRANTY IS AMAZING. FAST, FAIR AND GOES ABOVE AND BEYOND. I APPRECIATE HIS SERVICE AND PROFFESIONALISM.

this warranty is the best in the business. they are kind and very helpful. David is always willing to answer any questions I have

Very professional company, I worked with David E on a claim, he was very knowledgable with everything. Thanks for all your help with my car.

They are awful you pay the money to have the extra insurance and they do not help you at all and and do not pay anything..if your dealer offers this company for gap do not go through them..Big mistake..

Lucky for us we had this warranty when my wife broke down hours from him. Jacob the rep there helped get a truck out there to get her to a shop. they got her back on the road by the next day. truly a blessing

Im a shop owner, i work with a few warranty companies a week. This one is by far one of the easiest to work with. The hold times are short and they pay quickly. Look forward to doing more business with them in the future.

These guys are amazing! I’ve been in the car business for 20+ years and easily one of the best extended warranties me and the company I work for have dealt with. Jacob and David are amazing, thorough, helpful, and very knowledgeable. Thank you guys for your help!

American Assurance Corporation is a easy to work with service contract company. The processing claims is smooth and efficient, underwriters and personable and professional. AAC is one of my favorite service contact companies. David, Jay, Jacob are consummate professionals.

I have an extended warranty with AAC and it was so worth the money. I recently had a problem with my used car that I purchased. David at AAC handled my claim and I couldn't be happier. Everything was fixed in a timely manner to my complete satisfaction. I highly recommend David and AAC.

I am thankful I purchased this warranty. I called in and Jacob directed me on how to get my vehicle towed. David worked with my services advisor and got him approved on one phone call. I had a $0 deductible plan so I got a $900 fuel pump replacement covered for the cost of shop supplies ($10) Great people and great company

I cannot find a local auto repair shop that will deal with them. Jeep will not start because Electronic Throttle Control has a problem. Am 76-year-old dialysis patient and have to take a taxi to get to my treatments, which I cannot afford for long. So far have not been able to get through on the telephone to see what help I can get.

Working alongside American Assurance Corp. has been hassle and stress free. Their assistant claims manager David E is quick to respond and is always helpful. We've been working alongside American Assurance for years now and we hope to continue working with them for the foreseeable future. They are a knowledgeable service and oriented on making things go smoothly. I would recommend American Assurance to others in a heartbeat.

These guys went above and beyond for our family. They directed us to the roadside that was included in our contract to get the vehicle towed. They then sourced me an engine so I didn't have any out-of-pocket cost. When the engine was delayed due to a parts delay, David was able to work with his manager Jacob to help out with extra rental coverage even though the contract doesn't technically cover rental due to parts delays. My only complaint is that they don't sell directly to the public because I want this same coverage on my other car, motorcycle and RV

I got a powertrain warranty and gap insurance from this company, 'cause my lender said it's a good idea. When I bought the car, it had 98k miles on it, and I got the warranty when I refinanced the loan at 128k miles. Right now, I'm at 145k miles and the front differential started making noise. I took it to the *** dealer 'cause they know their stuff. They told me that if I never use the 4x4 system, moisture from condensation builds up inside and doesn't evaporate 'cause it doesn't get warm enough. So it collects over time and turns the fluid milky. They're saying the vehicle was in water and won't cover it, but that's a lie. I trust the *** Dealer more than their "independent" mechanic.

I got GAP insurance from American Assurance Corporation and my contract number is ***. I had a 2012 *** for four months. Some other driver hit my car and wrecked it, but she didn't have insurance. My insurance company took care of most of the cost, but the GAP insurance was supposed to cover the remaining $1,800. They're saying they won't pay because I didn't file the claim within 90 days. Nobody ever told me about a 90-day limit. At that time, I was dealing with my dad passing away from COVID, starting a new job, my sister's business getting looted during the *** unrest, and this accident that wasn't my fault. I had to buy a new car and I have a loan for it with the same credit union. Now the credit union is threatening to take back my new car, even though I've been making all the payments, just because the old loan isn't paid off. I've never been in this situation before and I should have been informed.

I bought a car from *** and they also sold me a full warranty from American Assurance Corporation. It cost me around $4,000. The car I bought was a *** Truck. Right after I bought it, I had immediate problems, so I took it to *** in Littleton, CO - in the Ken Caryl area. They found out that a lot of work needed to be done to keep the car running. The repairs cost about $3,300. When they called to use my warranty, they were told that nothing was covered. Not even a single penny. But I was sold a warranty that was supposed to cover all major systems and parts. I want a refund for this useless warranty that was sold to me as a comprehensive coverage package. I think both companies take advantage of customers who don't know any better. I want my money back because I'm out $7000 and I have a useless warranty that was added to my loan, so I'm paying interest on it and not getting anything in return.

I got tricked into buying an extended warranty for my car by the sales guy at the dealership. He said my monthly payments would only go up a little bit. But he didn't mention that the warranty would add two more years of payments. I contacted AAC to cancel the warranty, and they told me that the dealership usually doesn't cancel contracts. They said it was in the paperwork I signed when I bought the car. But after looking through all my signed papers, I found nothing about that. So I called AAC again, and they told me to call the dealership. I called them, but they didn't call me back. And when I pressed "warranty" on their phone, it just hung up on me. I JUST WANT TO CANCEL MY EXTENDED WARRANTY. The REAL warranty company hasn't been any help at all. They lied to me at first, and now they're giving me the runaround to cancel it. This is not acceptable and their business practices are shady.

AMERICAN ASSURANCE CORP 1. I'm just a regular person. In a court of law, this means... I don't know much about the intricate details of cars. I didn't attend a mechanical school, and I don't have an insurance degree. 2. I pay 3k a year for a warranty on my used car. 3. They told me it covers xxxx. 4. The engine needed to be replaced in 2022, which cost around 6k. They paid ***, ***, *** and I had to pay 800 out of my own pocket. 5. The engine failed. 6. *** told me it's my problem. I'm just a regular person, so the *** in ***, *** took advantage of me and the insurance company by giving me a junk engine (I know this because AD won't give me a receipt of where they bought it. They claimed I'm not "entitled to it"). This insurance company says they have nothing to do with it, even though they paid for an engine without any proof that it wasn't from a junkyard, which clearly it is. 7. What are we paying for? I talked to the manager about all of the above. As a law-abiding, tax-paying citizen, something needs to be done about companies taking our money and providing coverage, yet we still have to pay out of our own pockets. What if the US decides that engines now cost 20k each? I'm taking the whole matter to court.

We bought a 2021 KZ Durango Gold *** around June 10, 2022. On July 28, 2022, we got a warranty for the *** to cover everything. Unfortunately, on August 2nd, 2022, we returned to our RV and the temperature inside was extremely high. One thermostat showed 94 degrees, and the other showed 100 degrees. It was around 6:15 PM, so we called the administrator *** as stated in the contract. He advised us to contact a repair company for the *** units, but it was too late in the evening to get anyone out. The next morning, an *** repair company came and diagnosed the issue. They confirmed that the units were not functioning properly and needed replacement. I called *** to inform him of the diagnosis. During our conversation, he mentioned that he needed to consult his manager. In our next phone call, he informed me that they were denying the claim because the contract was only 6 days old. I explained that regardless of the time frame, we purchased the warranty and experienced the issue after paying in full. He requested that I send him the *** Checklist we received upon purchasing the *** and the repair estimate from *** repair company. I complied and followed up with a phone call and email to ensure he received the documents. However, I have not received any response from him or the warranty company despite multiple attempts to contact them. I urgently need assistance in resolving this matter as the *** in the *** is not functioning while the weather is extremely hot outside. We had to stay in a hotel on Tuesday night and rented a cabin at the *** site for the other nights because it was too hot to sleep in the . *** assured us that we would be reimbursed for the cost of staying elsewhere. I appreciate your help in resolving this issue promptly.