CB Telecommunications T-Mobile USA

T-Mobile USA review: Holding my personal phone hostage ( 1 comment)

trump2025 of Aurora, US

Mar 05, 2025 9:44 pm EST

Review updated: Mar 06, 2025

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Recently ended my contract with t-mobile, paid all my dues in full, recieved a reciept from a local store, where I finalized all past dues, shortly after I tried to take my non carrier phone that I purchased from best buy and activate it on another carrier, its locked, why? They rolled my account onto my exwifes, ive been divorced 12years, and our accounts were seperate before than, so she has the same last name, thats it, sorry she owes you money, but thats not my problem, and has nothing to do with my non carrier phone! Ive tried 3 times now, all I get is the run around til im disconnected. Unlock my phone! You can clearly see by my past account, I was the only one on it for over a decade, and before that I was a guest on hers for a year.

Claimed loss: had to buy another phone, $1068, price not important yes couldve been less expensive

Desired outcome: unlock my phone, my non carrier phone, that i was misfortunate enough to put your sim card into.

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I. Jakubowski

1 complaint

4 comments

I. Jakubowski

Mar 06, 2025 3:39 am EST

Verified customer

File an FCC complaint — forces them to respond. Call again, demand a supervisor, and mention legal action. If still locked, escalate with your state’s attorney general or a consumer protection agency.

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611

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+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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+1 (505) 998-3793

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International

+1 (877) 453-1304

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+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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