The G1 (google phone) from t-mobile has severe problems in getting cellular or data signals and t-mobile refuses to give a refund. I was anxious to get the new Google phone and only t-mobile offers it so far. I bought it 11/3/2008 and couldn't wait to use it's data service to get on the internet. Well it didn't work most of the time and when it did it was slower than a 1200 baud modem.
After a couple days I called t-mobile customer service and they knew less that I did about the phone. So I got on the site and checked the forums to make sure it was set up correctly and still no luck. I called back later and the CS staff were still clueless. Finally on 11/20 I demanded a supervisor and they opened a service request but would not be able to get back to me for 72 hours.
No one got back to me and I called again on 11/24. I finally got and 'advanced technician' and he assured me the problem would get fixed and he would be the last person I needed to talk to. Well, it did not get fixed and I was very annoyed because I was at work and I thought this would be a short call. Wrong, and the steps I went through left me with a brick and he thought I needed a replacement and I should call from home and ask for a replacement. When I got home I was finally able to reboot the G1 and I called t-mobile again but they refused to send a replacement. I talked to a Manager who said she would definitely get my problem resolved.
Wrong again so the next day I went to Costco and they gave me a replacement. The 3G worked a little bit better but would always drop back to Edge and get so slow that the pages would not even load. I left a voice mail for the manager and never got a call back. But I got a call from a local number saying the cells looked ok in my area. I called him on 12/2 and never got a call back either. And when I got to work there was no cell (or data) service at all.
So when I called again on 12/4 I was told by a supervisor this would really be fixed for good this time. She would get all the service requests out right away and they should know something in 72 hours. What is interesting is that I have to repeat the same information on each call. They don't remember my home and work addresses and they don't remember that I get no signal so when they call my cell phone there is no answer. Even though each time I've told them to call my home number.
I got a call back on 12/11 and told them I still did not get a cell signal (no bars) at work and the cell and data reception was intermittent. Well the wrong the tickets were done and new ones had to be done. And, oh by the way, you will have to wait 72 hours again.
This was too much and I asked for a refund but was told I could only get $5 from her and I needed to talk to a supervisor. The supervisor said no to a refund for the last/first month where I've had no consistent service at home and no service at all at work. Or if I wanted she could cancel the service but I would have to pay the termination fee. I asked to speak to a manager and she said NO to that also. The best she could do was give her a message and – you guessed it – I would have to wait another 72 hours.
Phoenix and Scottsdale are large areas and there is no excuse for not having service in these areas. My prior cell phone company did. Plus, t-mobile's own web site shows the coverage in both my home and work locations to be excellent. I counted on that information to be honest before deciding to change to t-mobile. Now because of their stall tactics I'm locked into a contract. I have yet to contact the FCC to see if what they are doing is legal or not and I still have to talk with Costco to see what options are there.
I hope others learn from my experience and avoid T-Mobile. They cannot provide the cellular service they promise and their Customer Service is the worst of any cell phone company I've experienced or heard about.
I spent almost 2 hours with a local rep to switch our phone plan to a less expensive family plan for 8 lines. Then, when I called corporate T-Mobile service, I spent another hour and a half trying to get them to understand our plan change only to find out the rep had given us wrong information to begin with and our "new" plan was not legitimate so I spent more time trying to figure out what to do with back and forth phone calls. Finally, when I agreed to the final contract, the corporate service rep said, "An you know it's an additional $10 per line?" and that's when I blew up. This, also, was never explained. I was so frustrated that I spoke words in a tone I never use! I feel deceived! Information was withheld or incorrect through the entire process.
Do not trust T-Mobile's service reps!
I upgraded my cell phone from a Razr to a T-Mobile Dash this pass September and yesterday it was stolen. I called up T-Mobile for support and was informed that I have to pay an insruance deductable fee of $130.00. When I purchased the phone from the T-Mobile website, it was on sale. It was $150.00 with a $50 mail in rebate. With that also, I was told that my contract will be extented for 2 more years. I pay a monthly fee of $129.00/month family package. I have 3 lines, 700 minutes/month, mobile to mobile, nights & weekends with unlimited text. I have been with T-Mobile since 2005 and have had their "protection plan" ever since and the first time I get to use the "protection plan" I am asked to pay for a deductable fee of $130.00. Does this sound right to anybody? An insurance costing more than the phone itself? T-Mobile told me that I was actually getting a good deal for the phone and that the deductable is pretty resaonable. Now lets all do the math, $150.00- $50.00 ( rebate)= $100.00 but to replace the phone through their 3rd party insurance provider, I have to pay $130.00 deductable. I asked for other alternatives and T-Mobile told me to do a "partial upgrade" and will have to pay $229.00 for another T-Mobile Dash. Either way, I will be forking out more money than I spent on the phone. So now I am stuck with a 2-year contract and no phone. Seriously! ? $130.00 deductable?!
I have been waiting 5 months for two separate flexpay refunds for 2 accounts that were cancelled several days before the monthly renewal dates, yet my credit cards were charged one week before the renewal dates.
I have called twice, gotten run arounds, get monthly bills with refund amounts stated on them, yet nothing happens.
Since it has happened to two separate accounts, it appears to be not a fluke but company policy to hand on to refunds until customers become irate. How else can you explain this? This is the stuff of class action law suits, and I am going to look into this, - since I am typing this while waiting on hold for 30 minutes while some ding dong gets his supervisorâ��s approval to credit the first refund.
I am still needing to go through all this a second time to get the second refund? How unprofessional!
OK, so it has now been over 30 minutes on hold waiting for authorization, and NOW â�� I have been cut off and no resolution has been confirmed. I donâ��t know the outcome of the first resolution attempt.
This is most aggravating. NOW the phone relayed to someone speaking broken English with a broken phone connection. I tried to start in on the second refund request, but was unable to communicate with them. Bear in mind this is a PHONE company! So Iâ��ve given up and called my credit card company for them to take over and resolve the dispute.
This has been one of the most dissatisfying experiences with any company. T-Mobile is a LOUSY Organization! DONâ��T risk doing business with them!
I noticed a charge on my credit card statement from Vesta T-mobile in November. I have never heard of thi...
I purchased three T-Mobile To Go Phones about 6 months ago and have enjoyed their service until a ** Free...
Nov.17, 2006 while Christmas shopping at the Alderwood Mall in Lynnwood, WA, we passed a Mobile Solutions kiosk. The young men inside asked if we were T-Mobile customers. We were. They indicated that the company had a great deal on upgrades which provided two airline tickets free with the upgrade. Since we were planning a trip to Florida, we were interested. We increased our one cell phone service of one (7 years old and huge phone) to three new phones and the myfave service. Before the young man began the paperwork, we noticed that the brochure said the program was good from Nov 23-25. We stopped the salesman, who claimed to be the district manager of Mobile Solutions. He said that the brochure was in error and that the company had decided to run the program for the month of Nov. OUR MISTAKE #1 we did not have him put that statement in writing. We offered to return the next week and make the purchase then just to be sure that we qualified for the tickets. NO NEED he reiterated. We purchased. He gave us the paperwork to file for the tickets. We filed. Two weeks later we got a letter from T-Mobile indicating that they had received the airfare information and that all was in order. Three weeks later we received a phone call from a T-Mobile customer service representative who informed us that since we did not purchase the service during the three day window we did not qualify for the tickets. Silly me, I thought if I explained the situation they would understand. After listening politely the rep said she would give me one free months service just to make up for my obvious lack of reading ability (my words not hers). I thanked her politely but said that I wanted what had been promised and I requested a customer service address which she supplied. Mr Samuel Platt responded to my first letter by thanking me for choosing T-Mobile, but there was nothing he could do since I admitted that I had read the brochure with its printed dates. My letter explained the verbal promises. He ignored that in his reply. My letter indicated that since I had not altered my service in 7 years, and suddenly did a sizable update on Nov.17, he might like to conclude that our action was based upon the expectation of two airline tickets. He ignored that part of my letter also. He did indicate that as to my request that at the very least the company cancel my 2 year contract and allow me to consider other options, he agreed that I was entitled to such a consideration just as soon as I paid the $600.00 cancellation fee. My second letter to Mr Platte explained that he totally missed the point of my first letter which was that as long standing customers we were giving T-Mobile a chance to do the Right Thing. We never heard back. When we consulted an attorney she advised contacting the WA state attorney general. We filed a complaint and received an e-mail from a young man that the complaint had been turned over to him. We waited. One month later we received another e-mail from him. Since the company had not returned his calls to the working cell phone number we gave him nor to the letter he sent to the address at the Alderwood Mall, there was nothing he could do, and the case was being closed. I hope people with really serious problems do not have to rely upon the AG's office receiving voluntary contacts before they take any action. We are writing a letter to the corporate office in Bellevue WA to complain that today the company sent us in the mail a letter stating that since we are in the top 5% of their customers based upon years of service and payment of bills they would like to offer us one free airline ticket to a US city after we purchase a ticket. Our letter to Mr. Robert Dotson, or current executive officer, explains that on Nov 17, 2009 our two year contract expires and that we will take the $30, 000 we expect to pay for cell phone service over the next 20 to 25 years to Verizon. We view their promotion as salt into what to us is still a fresh wound, and proof that the company has no idea what it is doing. Possibly a little less spent on advertising television ads done by very pricy actresses might give them a little money to respond to customer service.
My boss opened an account for me back in '07, the phone was in his name "Seth Brooks" & he paid for the service. I recently put the T-Mobile phone in my name & address, as my boss wanted to cancel the service. I called T-Mobile November 7, 2008 and made this change & TMobile assured me they would also make sure the caller Id will register in my name, they did explain it would take up to 72 hours for the caller ID to register my name "Lisa Lucero". I checked Tues 11/18/2008 by dialing my home phone # & the caller ID was still registering "Seth Brooks" (my boss)..I then called T-Mobile back & they said they would make sure it would be fixed, and it would be another 72 hours for this to get fixed...I called TMobile again a few days later & let them know the caller Id is still registering "Seth Brooks" name & they verified all my info again & stated they have done all they can on there end & it isn't there problem that I need to call all my friends & family & ask who their phone providers are, and the suggest I call Comcast, Qwest, Vonage Etc...to let them know they have my name registering wrong ...I then became upset & asked for a supervisor, which at that point, they put Duane rep ID#0653238 on the line with me, & he stated that TMobile has ehausted all their efforts in this matter. I feel that I have been unfairly mistreated here & demand that T-Mobile fixes this problem.
I went to a kisok in Brandon, FL. Spoke to some nice enough (although pushy) sales people. I was considering switching my cell phone service from Metro ONLY BECAUSE I was going to be traveling and did not want to hassle with the pre-purchased air time. I was told that I would have unlimited everything (which I had with Metro) including web, voice, text and picture msg and it would not cost me any more than I was currently paying!
As most of you know, you only have 2 weeks to return your phones to T-Mobile but you don't receive a bill for about 6 weeks. Guess what, to get what I had with Metro I would have to pay $168.51 for 2 phones. I think that is ALOT MORE THAN the $104.00 I was paying to Metro PCS without any contract!!!
I tried calling the company to no avail. They said that they can't do anything about what the guys at the kiosk told me about pricing and that their pricing is fixed. They said they COULD LOWER my bill by removing some of the features. Well, that is not what I asked for when I signed up for the service. I could lower my bill at Metro as well if I wanted to give up some of their features.
Please be careful when you're comparing companies (I guess it is OK for the T-Mobile sales folks to lie to consumers as long as they sell the phones and lock you into your two year contract). I am going to go back and talk to the manager of the keosk am waiting on a call back from my attorney!
My nightmare with T-Mobile began on October 28, 2008 mind you up till this point i have been a faithful customer for almost 8 years even through phone issues down towers and yes bad customer service i still remained faithful and hopeful that T-Mobile would go back to being a good company how wrong was i. I made the mistake of making a payment on the phone of 20 dollars on 10/17/08 and stated i would pay the remaining 140 in store on 10/28/08 rep told me fine and this was done 20 immediatley came out of my account on 10/28/08 i took a check in the store for the remaining balance of 140 in the store o 10/28/08 . On 11/04/08 i had to go into the bank and withdraw funds from my account and noticed my account was incorrect i sasked the teller to please show me my accoount she gladly did that when i noticed T-Mobile had done an electronic withdrawal of 140 and cashed my check of 140 i immediately called an the first hting T-Mobile said was ell you going to have a nother bill due in a few days so just leave it i then replied no please refund me my funds of 140 i did not authorize to have funds withdrawn form my account the rep pput me on hold stated she was putting it in the system and i should hear something in 7-10 days by the end of of the day i had occured 2 overdraft fees due this mistake on T-Mobile part that is an extra 64 dollars out of my account so now my running total that i have lost due to T-Mobile is 204 dollars i cooled down gave it a couple days and called back now i was up to 238 due to another overdraft fee (i had other checks out there for those that live in GA i had just done my emission and tag for my car) so that is how i encoured all these fees. The rep i got this day sarted out polite but as the covnversatiion went out was extremly rude she informed me that well the fees were my problem and tha T-Mobile was still researching the issuse i just wanted my funds and overdraft fees back I then asked to speak to a supervisor his name was Phillip rep ID 1049368 he was the WORST he got loud he was beyond rude when i asked to speak tio his supervisor he told me no i could not and hung up the phone i then waited and called back this time i asked strictly for a rep i got a guy named terrance rep id 0458653 he was polite and helpful. I thought my nightmare was over but it was only the tip of the iceberg a few days laater i recieve a text saying my bill is 428 of course i call now they say i never wrote a check and it was not cashed then they stated it was recievied but returned nsf mind you the check had been cashed and cleared on 11/03/08 but now on 11/10/08 they claim it was not recieved i had to call my bank verfiy that it was recieved, cashed and cleared a week prior to this now i call tmobile back give them the check number transaction number and they say we are going to investigate oh and by the wasy yor bill is due of 114 all i could do at this point was laugh to keep from blowing up . Two days pass i call t see whats going on and they tell me we need the past due amount of 114 and theat i have a past due balance of 160 i ask from when the rep starts looking he goes as far as 09/07 to find how far back this goes and he says i have no answer he states he is confused it shows this amount comes from no where but its there he transfers me to another rep She claimed to be a supervisor her name was crystal rep ID 1725093 she begins by telling me how i basically have no rifght to be upset i owe tmobile and that nothing can be done to help me till i pay them i then go through everything that has taken place since this started she then says let me see what i can do at this point im fustrated i haved lost close to 300 dollars because of tmobile i have gotten the worst customer service of my life im ready to sue tmobile for un do stress cause in the beginning all i wanted was my money back .At this point i would not reccomend or advise ANYONE to become or remain a tmobile customer i have three lines i am pulling my so in law has two he is pulling and family that has 4 lines tmobile is an awful company based on their customer service
I recieve a bill for afni for a cell phone bill for T-Mobil for $184.17. I have never had a T-Mobil cell...
I extended my contract and signed up for the MyFaves promotion where I was to receive a free flight. I have submitted my request (as well as two of my friends) and all of us were rejected, saying we didn't fill the form out correctly. It was an automated message that told me this. I've spent four days on the phone with Tmobile and TLC (the scamming travel company that Tmobile contracted with) and no one will help me. Ｔｈｅ ”Ｔｍｏｂｉｌｅ Ｃｏｎｃｉｅｒｇｅ Ｃｕｓｔｏｍｅｒ Ｓｅｒｖｉｃｅ” ｐｅｏｐｌｅ ａｒｅ ｒｕｄｅ ａｎｄ ｃｌａｉｍ ｔｈｅｒｅ ａｒｅ ｎｏ ”ｓｕｐｅｒｖｉｓｏｒｓ” ｔｏ ｔａｌｋ ｔｏ ｅｘｃｅｐｔ ｓｏｍｅｏｎｅ ｎａｍｅｄ ”Ｄｅｂ．” Deb doesn't return her calls and apparently (or conveniently ) was out of town until 11/12. Her mailbox was full (probably with complaints). Tmobile says there is "no president" of the company as it is "publicly traded." A "supervisor" named Steve told me this today. He then admitted that Robert Potson was the president but doesn't take calls from customers. Tmobile also says TLC, the travel company, doesn't have a "phone number." I told them to sell them one from t-mobile!
I hope everyone is calling or writing their attorney general's office and notifying their news stations about this scam as Tmobile is going to launch another "free flight" scam in about a week or two.
Get the word out! Shame on you Tmobile!
Please visit the website provided here for more information about the problem...
pretty much going through the same crap as you guys. though i havent made as much effort in calling them repeatedly and such. i originally sent my form in like january. but i didn't put 3 different cities so they returned it to me, having me redo it. i did, and resent it in in i believe early september at the latest. my requested flights are all about mid-end of december.
i called them about 2 weeks ago and they had received it (im pretty sure, by the way the lady sounded) and comfirmed my name, etc, and said id receive a call shortly. still have not heard from them.
im gonna call again, and again, til i get somewhere. but as of now, i haven't.
I have been with T-Mobile since the Aerial days, and must say the service and support has declined dramatically over the years, until finally, I just had enough. Every month or so, the signal degraded until finally I could no longer get reception anywhere, including my home, which had worked for about a decade. Their support people were not only rude, but also incompetent. I was tricked into changing my plan, as I was grandfathered into a great rate, only to find out that they not only misrepresented what I would get on my new plan, i.e. t-zones and unlimited internet, but also boosted my charges into orbit. I was also promised I could go back to my old plan if I was not happy. Not true. It really wasn't about the money, as I was accustomed to having bills as high as $1, 800.00 ... once it was $1, 400, because they signed me up for unlimited internet and then charged me by the packet. Absolutely Ridiculous. I changed to a blackberry, which they could barely get to work, and paid top dollar for it, with the promise that I could go back to my previous plan if I was unhappy (Should have been wise to them after they pulled this one on me the first time). Don't fall for this. Not only could I not go back, but I was out over $400 bucks for a device that didn't work, and a 2 year contract to get into my new crappy plan. I raised enough of a stink that they promised to unlock my Blackberry phone, so at least I could sell it. This they also changed their minds on, and decided keep the lock my phone, making it for the most part, a paper weight. This is quite unfair, I paid for the phone, it is my asset, my property, and they crippled it. At this point, I was pretty much fed up with T-Mobile, and gave them an ultimatum. Either fix my issues, or Cingular would. Once again, T-Mobile promised to work with me, unlock my phone and try to figure out what the problem was, but once again, they decided not to unlock my blackberry, and ignore my service issues. As I promised, I made the jump to Cingular. I had to purchase yet another Blackberry, because T-Mobile would still not unlock my device. (Note: the Cingular transition went off without a hitch.. They did exactly what they promised, and then some) T-Mobile called, now demanding $200 dollars for breaking my contract, and another $100 for my monthly bill. My take was, no way! I feel they owe me money for my device! And as for the contract, I just signed it, nothing was working right, the contract is a 2 way street! They must provide service as promised, or the contract is null and void! My house is clearly on the map for supported areas, not to mention that I was promised that if this did not work, I could cancel. I refused to pay... After working with their billing folks, I agreed to pay the bill, if they unlocked the phone. They felt that was reasonable (I didn't, as I felt the contract issue was totally unfair, but would have paid it just to make this all go away). Once again, they changed their minds, and refused to send me the unlock, and once again, I refused to pay. I now am being hounded by credit bureaus, threatening to damage my credit.. but, still I will not pay. It is just wrong. In summary, this would never have had to escalate to this point if T-Mobile had just been honest, upfront, and provided the service as agreed. As it stands now, they might have put a dent in my otherwise stellar credit rating, but I have cost them countless customers by sharing my experiences with everyone I deal with personally and professionally. With the competition for cell phone service being at a peak, T-Mobile should at least try to buff off their already tarnished reputation. I feel their unscrupulous underhanded and unethical behavior is rapidly catching up with them. Buyer Beware! Rick St Petersburg, Florida
I read the reviews of different Pay As You Go plans before I got my mom, who was coming for a visit from abroad for about 2 months, a cell phone. I did notice that several people were claiming that T-mobile was "stealing" minutes but the majority of reviews were positive and my previous experience having a regular phone plan with T-mobile several years ago was good.
I got my mom a $50 card with 400 minutes thinking that this should be enough. The minutes were gone in less than a week. I was a bit surprised but I figured: ok, she talked on the phone a lot.
I went to the store to refill the minutes and the store clerk suggested that I get FlexPay My Faves plan, so she can call for free her favorite 5. I got 600 whenever minutes, free nights and weekends and Faves for $49.99 (plus taxes and surcharges, etc. - $66.71 all together). I figured that this should hold my mom.
A few days later (including a weekend), i checked the balance and to my shock saw that 143 whenever minutes have been used up. Plus there were 39 My faves "free minutes", all together: 182 minutes. Now, my phones has a registry and according to this registry there were 107 minutes used total. The majority of calls were to the Faves.
I called the customer service the first time around 11 pm ET. I have to echo others reviewers: it was the WORST customer service experience that I remember, even worse than Time Warner (and I hate those people with passion, but at least they are not trying to cheat you). For some bizarre reason, somebody at t-mobile came up with an idea that if you say the customer's name after every two words, that will somehow be pleasing to the customer - believe me, it is EXTREMELY annoying, especially when your complaint is not being addressed in any reasonable, making at least remote sense, way. By the time the customer service rep started telling me that my phone can not be used with My Faves (after their own store suggested this plan and set it up in the store), I lost patience and asked for a supervisor. The supervisor, of course, was "on another call." I was promised a call back within 30 minutes. I asked the rep what should I do if I don't receive this call. After assuring me that i WILL get a call, she said that I can call back and say that she is a liar.
As you can guess, I did NOT receive any calls within an hour. I called back and immediately asked for a supervisor, explaining briefly what happened. She rep asked me to give her 5 minutes to try to resolve my problem. I gave up, although it was already after midnight and I have to get up around 7 am. However, when she started reading my contract back to me, I almost lost it. Her supervisor was also "on another call." I told both reps that I will join other people online who talk about stolen minutes and customer service quality and will be writing to the BBB but I do need to get the problem resolved.
At 2 am (and I did explain to the first rep that i was on the East Coast), I received a call from the first rep's supervisor. She did make an attempt to explain what happened to my minutes: it was "due to engineering problems" that my minutes were not correctly credited to the Faves. Her explanation for more than 60 minutes discrepancy between the total number of minutes registered by my phone and T-mobile calculations was even worse - but at least she tried. She said that the calls are rounded up to the next minute (which would require at least 60 calls to accrue the extra 60 minutes. I didn't have any strength to fight at that point (around 2.30 am). She told me that 50 minutes would be credited back because they were supposed to be My Faves minutes and she gave me another 50 minutes for my pain and suffering(my words, not hers).
I couldn't deal with this issue anymore for a few days and I did get a land line, so my mom now makes most of her calls from that line.
Today I decided to review the minutes usage to make sure i actually got the credit and to make sure that nothing fishy is going on. The data I found on their site was for the first two days. I called customer service to find out if I can get this info some place else. I was told that i can NOT until the end of my billing cycle.
As I promised T-mobile, I AM spreading the word on the net. I will be writing to the BBB when I get more time and I am seriously considering writing to the DA to see if they can open an investigation into what appears to be blatant and brazen consumer fraud.
I registered for the T-Mobile free flight last November after extending my contract for two years. I was told...
On September 18, 2008 T-Mobile debited my bank account $318.61, $47.62 was a legitimate monthly service bill the remaining $270.99 was a restocking fee for a replacement phone that I never received (my phone is under warranty). They'd sent me the replacement phone in June and when I went to UPS to pick it up the box was not taped, damaged and empty. I refused delivery and immediately called T-Mobile, the representative assured me that there would not be a restocking fee for this phone, and sent a second replacement phone to me. I got that phone several days later and returned the defective phone per the instructions sent with the replacement phone. I have the UPS tracking print outs for both phone orders and spoke with four different customer service reps. and a customer service manager between the 18th and the 26th of September when I went to a local T-Mobile store to try to resolve this issue. Each of these people acknowledged that I'd been billed in error, each person could view the UPS tracking and acknowledged that I did not receive two replacement phones. It appears that customer service can only request the refund, another department, The Cash Refund Team, actually approves and issues the refund, this department has repeatedly denied my refund because the return tracking label in the box was not used. Since the 26th of September I have been working with a sales manager at the local store and to date October 10, 2008 I still do not have a refund. Unfortunately for me, I did not actually have $318.61 in my bank account at the time that T-Mobile debited my account so I have been charged another $175.00 in bounced check charges and another $50.00 in returned check fees from two other companies where I'd written checks and they bounced. I am now $495.99 behind with no end in sight. I speak to T-Mobile every day and cannot get past the customer service people to a person that actually has the authority to refund my monies to me. I have discontinued my EASY Pay option, but this can take up to two billing cycles so it is likely that eight days from now, my bank account will again be debited for my monthly service, sadly, there will not be sufficient funds to cover this debit so I will again be charged returned check fees and T-Mobile will probably suspend my service for non-payment. To make matters worse I have 12 months left on my contract so I will also be charged an early termination fee of $150.00.
http://orangecounty.craigslist.org/ele/861442981.html i contacted the person on that add about the new sidekicks 2008, the person claimed that worked with tmobile and added a credit or bonus to my account, i saw the amount sum up to the account so i saw that and proceded to order the phones, we paid the person 300 through western union the person says her name is Nikki Ortiz, everything was good until a month after, Tmobile is charging 941$ for the phones, they saw the balance going up and then the same person that put the credit is the same person that took it out, still knowing that they keep charging the amount, they are not responding my calls, they cut the service, i was trying to negotiate giving the phones back and all that but every try to talk to them is not succesfull, If anyone sees this add don't be fooled, If someone can be of assistance or help please do not hesitate to contact me.
T-mobile, customer services are bare faced liars. The guy I spoke too, belittled me and tried to make me look stupid.
By the end of the phone call he was calling me and liar and wouldn't let me talk as he liked the sound of his own voice.
I changed my bank account details and phoned t-mobile, they made the changes, then 3 months later I get a baliffs letter. I pay the bill phone back t-mobile to which I again let them know my details and again they change them.
3 months later I get another baliffs letter, again I phone get some boy who doesn't even understand what I am saying. I speak slowly and still nothing is entering his head.
I then speak to a supervisor. He tells me I'm a liar, I didn't ring them, they have no notes on the screen. I tell him that I did, he then goes on to say are you calling me a liar, I don't lie our systems don't lie. He then gives me no chance to talk. I then ask when my contract finishes. He said last month!!!????
I ask why am i still being changed and the reason is I haven't given 30 days notice?????????? How does that work when I've signed a contract that says on the 23rd of september my contract expires, that is a legal document that states that. I am then changed twice what I am normally because I'm now not getting the special rate I signed up with???????? Contridiction, I'm either still in the contract or i am not?
This isn't my first bad experience with t-mobile but it will be my last. A few years back their computers went funny and took 6 months direct debit in one go, right before christmas. It wiped my account out and it took 2 months before my money was replaced!!!
DON'T USE T-MOBILE.