T-Mobile USA
reviews and complaints

my daughters went on a cruise and on the 1st day of the cruise, they got a message from t-mobile to #7664 and deactivate the service which they did and i called t-mobile to make sure we did what was asked, the next day i get a message from them saying one line has used 299.00 in calls and the 2nd line 160.00 in charges, i called t-mobile again and the rept told me to wait until after the cruise and i would get a credit not to worry about it. the next day i got a message saying the 1st lines was at 799.00 and 2nd line was at 670.00, i called tmbile again and the rept told me to have the girls to but phone on Airplane mode, I contracted them and told them what t-mobile said, she also told me she was working on my account and she would call me back at 10am to make sure i reached the girls and they put the phones on airplane mode. she never called back. so now they are back off the cruise, i contacted t-mobile about the charges they are now saying they are unable to help me. after i called them everyday regarding the bill. what should i do?

I purchased iphone 14 in may. Service had sucked since. Dropped calls constantly. Hardly ever received or delivered emails. Only 1-2 signal bars at all times and I live in the city 3 miles from their store. Went to store and cory said let me swap out your sim card, ill be right back. Try it, that was most likely the problem. Still sucked. Paid off my phone and went back to att with my recently purchased phone. Got all set up and I asked the at&t rep what about sim card replacement and was told iphone 14 doesnt have a sim card. Cory at t-mobile is nothing but a lying [censored]

Today, July 19, 2023. The company is charging a ridiculous in-store payment support charge. It makes no sense when a customer is paying for their bill.

Everything doesn’t have to be through the app. Please bring back good old customer service. This will reduce head counts across the company in the near future.

I’m at t mobile store 7422.

It makes no sense.

Paid for IPhone 100% up front, we had the phone over a year and had never been late on a payment. T Mobiles own unlock policy says if you meet this criteria unlocking your phone is free of charge. When we went to have it unlocked they said there was a 46.00 finance charge on the phone, even though we paid for the phone in full at purchase. They couldn't very well explain the charge. I was very specific when purchased. "I don't want to owe anything on this phone." Nothing but the monthly plan charge. I was assured there would be no other amount owed. The first month they billed me a phone payment, which we had to go get straightened out. As I said we have had the phone over a year and meet all criteria for unlock. So they wanted to charge me 46.00 and the next plan payment 35.00, which wasn't even due yet, before they would unlock the phone. These people do not honor their own plan nor their word. Straight up THEY LIE! These people and their crooked plans are not trustworthy nor honest. The network hasn't been that great with many instances of dropped network, honestly it has not been that great. I would say do not trust T-Mobile any further than you can see them, THEY LIE! Look for another carrier. Don't waste your time.

I had T-MOBILE service for many years. I cancelled the service in February 2023 explained to the rep that I was going to port 4 of my 5 lines. I explained that I wanted that bill to be the very last bill with them. T-MOBILE failed to cancel the last line and now they want money from me. I had to pay $90.00 bill from T-MOBILE due to their employee's ERROR. This isn't fair for a huge company to threaten legal action for the little man making us pay our hard earned money due to their fault. NOT FAIR..

I have been a customer of T-Mobile for about 20 yrs. I have been satisfied with the service until now.

I have a galaxy fold 4. My phone stopped working. It first started that it did not pick up the wifi. Then it was that it was not charging. I did a factory reset to but it did not solve the problem.

On JUNE 30th: I called T-Mobile customer service and since the phone is under warranty they said that they will send me a new phone. About 2 days later my phone stopped working all together.

I went to a T-mobile store to see if they had a loaner phone but they said that they did not.

I came back home and my wife had an old phone around (about 4-5 years old). I decided to start using this phone in the meantime. This phone is very slow but at least I am not without communication.

I called today JULY 10th to find out the status of the phone since I really need my phone, and I was told that it was backordered. I will NOT GET IT UNTIL after July 22nd.

NOW HERE IS MY ISSUE

- As I am speaking to the representative he tells me that they cannot send me another phone since the order for the phone is already in process.

- He is calling different stores and they do not have a loaner phone.

- Since he didn't find any loaner either, he was going to send email to samsung and find out if he can get me one and he was going to get back to me IN ONE WEEK. ( I told him that it cannot be on the 20th since I am having surgery that day)

- They cannot send me any phone in the meantime.

- If I didn't find this old phone then I would be with NO PHONE until after July 22nd.

WE ARE IN 2023!

I am dumbfounded to find out that this company cannot send me any phone for me to use while I get the one that it is backordered.

I have 3 little kids at home and if I didn't find an old phone I would not have any form of communication.

My best option (AS I WAS TOLD BY REPRESENTATIVE) would be for ME TO BUY ANOTHER PHONE.

THIS MAKES ME WANT TO SWITCH TO ANOTHER COMPANY THAT MAYBE KNOWS HOW TO TREAT CUSTOMERS BETTER.

I AM APPALLED BY THIS SERVICE. I WOULD THINK THAT TMOBILE WOULD HAVE A BETTER SYSTEM.

I am sure I am not the only customer with this issue.

Be careful with T-Mobile. They offered a phone deal as long as I agreed to the autopay option. They could not get the phones working (after 4 days) so I canceled and stayed with ATT. They did not turn off the autopay when I canceled and I did not notice it in my bank account for 6 months. I assumed that canceling the account would also cancel the autopay but they stated it was my responsibility to do it (through them) but separately. They can only refund 2 months back so I'm out the remaining $700+. Don't assume they will do their part to cancel the account. As an added note, I also tried to use their internet service and it worked great for about a month. It was also a great deal for $50 a month but the speed was a joke. It's true that you get what you pay for. Live and learn.

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need. The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet. Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract. Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

I called T-Mobile to take advantage of their Carrier Freedom Plan and moved my family's 4 lines over from AT&T. During the call the saleswoman informed me of all of the promotional credits and told me that I would also be getting a free Harman Kardon speaker. I got the speaker and was so impressed that T-Mobile would go to this extent to make their new customers happy.

I was surprised that when I received the bill I had been charged a $15 installment on the speaker.

I called customer service and they explained that it wasn't free and that I would be charged $15 a month until it was paid off.

I didn't need, nor ask, nor order a speaker. It seems the sales rep, or T-Mobile, scammed me.

old me no, I wouldn’t be charged. I would only be charged.25 a min if I called out. They explain to me how to sent up my phone so I wouldn’t get charged. I have all the text message from the rep telling me this info. I just got my bill and they have charged me for EVERY incoming call. They will not refund me any of the money where I was charged for incoming calls. Even though they know that I was told the wrong info. I showed them all the messages. They offered me a refund of $20. Not even close to what I was charged!. so basically I got the wrong information from somebody at your company and you're not even gonna refund me this money because I received the wrong info. I wouldn’t have accepted any incoming calls if I knew I was going to be charged! I went out of my way to specifically asked these questions because I didn't wanna get charged extra. I don't understand, they see the text messages were the guy gave me the wrong information how are you not gonna refund me. I haven’t even been with them for a year. I will not be staying with them. This company cannot be trusted!

I've had multiple conversations with Customer Service since I first began service that have resulted in increased confusion and frustration because of double accounts created in my name and misinformation regarding my account since I started service and switched from Verizon and exchanged 4 personal phones. In my last conversation I was told that TMobile was unable to help me because I did not report my problem timely and that I was given wrong information regarding the value of my exchanges. However, I have been in contact with Customer Service over the phone almost every month since starting my service and walked in to two different TMobile service locations to initiate service and deal with these issues five separate times within the first month. I was told that the four phones I exchanged were accepted at full value and the charges for the new iphone 14 devices was in error. At the start of service I was also sent four extra iphone 14s in error (due to the duplicate accounts) and after much back-and-forth, it's been confirmed that they've been successfully received in TMobile's Texas warehouse and the "extra" account de-activated - all which I had to account for every detail because TMobile's front line staff apparently cannot see all account information, need to be trained better and do not have access to notes form all my previous calls, I'm told. I signed up for Autopay and each month I continued to get charged for the new devices and after several conversations with management (I stress - several conversations with TMobile management) was eventually refunded for several months. The last call in June I was told a manager would call me back because I questioned my bill yet again and requested that TMobile honor previous management decisions or I wish to have my personal devices returned. I am still waiting for the return phone call.

We were forced into these Galaxy A-32 phones, which were discontinued phones, You can not purchase the screen savers in the store anymore. I have tried 4 times to get a screen saver for my daughter's phone. Still to this day we have not received one. I had to have my phone replaced, some kind of software glitch. They made me have it mailed to the store, there were issues with the manager and the issue with their card reader to take my payment, issues with their system ordering screen savers. They in turn mailed me a phone to my house. I called and talked to someone at C/S after being transferred 4 times, spoke to someone who was going to mail us the screen saver, IT DIDN'T HAPPEN, THAT WAS IN MAY. Now my daughter's phone is broke, they are sending a new phone to guess where, yes, the store. They tell me that that is their only option. This company has hired some of the dumbest people. They have the most irritating, non-sense policies. Never had these kinds of issues with Verizon. We will be switching here in the next couple months. DO NOT EVER INTENED ON USING T-MOBILE AGAIN AFTER WE GET RID OF THIS COMPANY.

1st. I am 72 years old, Disabled and Technology Challenged.

I am sure you are aware that President Lyndon Banes Johnson signed and enacted the:

Americans with Disabilities Act of 1964.

That LAW specifically states that as a business you MUST "Provide REASONABLE ACCOMODATION" to people with dishabilles. You DO NOT provide that to me. I have REPEATEDLY requested when I call customer service I speak to the United States and someone in the United States, I am told that is not possible because there is no way to transfer the call to the US. THAT IS A willing and knowingly violation of FEDERAL LAW.

2nd. I called and inquired about T-Mobile Home Internet. I specifically told the representative what specific TV shows and broadcastings stations I want and was told all of that was available except for one. To get that I needed to sign up for YouTube+ for 69.00 a month, I agreed and told I was all set. I tried to use it it would not work. I called again and was told I was all set. It would not work. I called a second time and was told I was all set, it would not work. I called a 4th time and was told that vwas a promotional and I would not get it and hung up on.

This 1. was and violated "Truth in advertising, Also violating FEDERAL LAW, 2. What the option was to get that was more money and a "BAIT AND SWITCH" which is also a violation of FEDERAL LAW 3. This is a "BREACH OF CONTRACT" also violation of FEDERAL LAW. because, I inquired about a product/service. I was given a price and terms and conditions and I accepted, and T-Mobile accepted which was a VALID LEGAL VERBAL BINDING CONTRACT which was violated and BREACHED by T-Mobile not providing me with product/services agreed to and accepted by both parties, violating again FEDERAL LAW.

I have been asked at least 4 times by an Accounts Supervisor "How can we satisfy you," and 4 times I told them there is no way you can fix the damage, instill my trust and confidence in doing further business with T-Mobile and at least the minimum provide me with 1 year of Home Internet at no charge because of all the time, effort, inconvenience and mental aggravation and distress

So, I was told to send my malfunctioning phone to Assurant, which is T-Mobile's "jump" insurance "partner" division. Assurant provided me with a FedEx trackable label with an RMA number on it, and I shipped it. Three days later, I spoke to T-Mobile, and the person I spoke to said that it should have never gone to Assurant. She said, "I have spoken with Assurant, and they will return the phone to you." She said, "In the meantime, I am sending you a replacement phone. Use the same box to return the phone you will get back from Assurant when you get it." I called Assurant a few days later, and they said, "We have no record of it whatsoever and no record of that RMA number either."

The phone was sent to Assurant on August 12th, 2015, with the provided FedEx label (see photo attached) #***26889, showing RMA#8986747. FedEx tracking shows a box was "actually delivered," and it was signed for by a "J. Tortorici" on August 19th, 2015, on Wednesday at 0900. The box was 0.7lbs and measured 10"x7"x3".

I have spent countless hours on the phone with T-Mobile and Assurant for the last three months. We have gone to the highest level of support and resolution and submitted at least three "handset research forms." I have spent at least 30 hours of time, easily 100 hours of time on this, on hold, verifying my account, making notes, transferring, verifying, taking notes, transferring, talking to managers, filling out handset research forms, and calling back when the phone disconnected. It has been an amazing expenditure of time and frustration! I make $66.24 an hour, and I've had to take at least 30 hours off from work on this, and much of that time could have been overtime and double time. I have had to buy another phone of my own for $400 on Craigslist to use when the phone "was in the mail." I am on call and must have a phone for work - heart attack patients.

On October 12th, I managed to speak with Assurant manager Anna, employee number 406-8978. She actually three-way called T-Mobile and spoke with Whitney, employee ID # 1271292. Ana was able to tell and confirm that "we DID receive a phone from him" with a Z-tag of: ZZ***962. This is not the first time I have spoken with managers from both T-Mobile and Assurant. At Assurant, I have had a few say they have received the phone from me. This time, a few hours later, Whitney called back and said, "Something doesn't match, but we will continue the handset research form."

I am still being billed for $800, and T-Mobile texts me saying I need to make a payment to avoid service interruption - phone disconnected. I now have MetroPCS to avoid phone cut off until I decide who else to sign a contract with again.

T-Mobile is sending me to collections, which is affecting my excellent credit score! I must say, other than this, T-Mobile was great! But when it costs you three months, $800, and credit score damage, nothing can be worse!

I've been with T-Mobile for over a decade now, and while it was a decent experience in the past, things have changed since T-Mobile International AG took over. This German holding company for Deutsche Telekom seems to be full of tricks and lies, and they even make their employees participate in these shady practices.

I recently signed up for a new phone at their store, with the same terms I've had for the past 12 years - explicitly with no digital, as I don't need it and have a computer at home. I rarely leave my house and don't want the bill, frankly, I never did. However, T-Mobile did what they wanted to do and sent me an exorbitant bill - three times the amount I was expecting and have always paid with them in the past, for literally no digital usage and fewer phone calls. My phone now hardly leaves the top of my desk, sitting next to my PC, and I screen my calls and rarely answer since I am now retired. I challenge the company to verify my bill, as I barely ever use my phone and it rarely leaves the house.

The latest owner, T-Mobile International AG, seems to completely disrespect Americans and the account holder's true charges. They go crazy on you with charges if you sign up for their auto-pay, which is what they did to me. I retired, and my phone hardly ever left my desk. I am burnt out on talking on the phone, and I screen and rarely answer. My bill for two lines - one VoIP $10.00 line and my cell phone - was up to $256.00 for the last bill, with absolutely no use and definitely no digital usage. I wrote letters to them, argued with them twice, and finally disconnected the auto-pay - demanded they do so - and sent the usual amount I had always paid, $87.50, which is exorbitant for my usage. They disconnected my phones, and I cannot afford these extra charges on my limited retirement fixed income.

To make matters worse, my son had a line on my account for $10 extra for 11 years, but he was required to obtain his own account with his employer a year ago. He phoned T-Mobile, cancelled his line as my authorized agent on my account, and ordered another account for himself, all in the same phone call with the same agent. However, T-Mobile did not cancel the line, and my son had also placed me on auto-pay during that same call, per my requests. Since I did not notice the overcharge, the charge went on for months, and they only finally credited me three months of the seven approx months of charge for a dead line after a literal fight with them on the phone two times.

As a faithful bill payer here in America, I find it unacceptable to accept this type of treatment from a foreign company that clearly does not respect Americans and is only here to rape and pillage account holders' accounts under the threat of ruining your credit. I need my phone number back that I have had for 12 years, and I hope T-Mobile can rectify this situation soon.

I recently signed up for T-Mobile on Black Friday and unfortunately, my experience has been less than satisfactory. The trouble started before I even received my phone. T-Mobile sent my e-signature Docusign letter to the wrong Gmail account, which was quite frustrating. Docusign is a third-party app, and I believe that Google and T-Mobile attempted an unauthorized sync. I purposely block Google from syncing anything, so this couldn't have been my doing. Unfortunately, I didn't notice this issue until my device was set up, and now I am completely affected in two ways.

Firstly, DocuSign won't let me change my email, and I can only log in with the wrong email. Whenever I tap anywhere on the mobile website, I am instantly logged out, and I get an error message. I tried calling my representative, but they couldn't do anything about it. I also tried logging into my T-Mobile account, but it was a futile effort. The app wasn't working for an entire day, and it was only the day after Cyber Monday that it finally started working. I logged in with my correct email and tried to locate where T-Mobile had stashed that incorrect email, but I had no luck. They're still sending my email to the wrong address, and my correct email is the only one displayed.

Secondly, I tried calling customer service, but their "humans" are switchboard operators who put you on hold for over two hours. I tried leaving a call-back number, but that malfunctioned on Cyber Monday. It worked today, and I got a call back. The man sounded like he was going to help me cancel the entire thing, but he lied. He had me on a different kind of hold for ten minutes to 'process' my cancellation. Then I heard a click, and he transferred me to an expert. I stayed on hold for 30 minutes just in case he returned, but he didn't. I am a brand new customer, and I have the right to a refund/cancellation. I don't even have the phone yet, and I'm canceling not over the incorrect email, but because of the atrocious customer service.

To make matters worse, my name is misspelled on everything related to DocuSign, and I received a "You have logged in from a new device" warning, implying that someone had logged in before me. They won't help me so far, and I am begging for assistance. They just hang up the instant they pick up my call, and I can't speak. I can't even create a case.

UPDATE: I reached out to DocuSign, and a helpful representative helped me reach a perfect resolution with their site. They even had an IP login history, and there were no fraud log-ins. There were no errors on their end, although they did get the wrong email from T-Mobile. After much thought, we could only suss out that the wrong email may have come from my shipping tag as my phone went to a different address. Luckily, I still had that address in my Gmail pool to alert me. Josef from T-Mobile contacted me quite coincidentally an hour after this review was published. My refund will be processed once the phone returns, and I will attempt to stop UPD from delivering. I think he told the truth as Netflix contacted me (T-Mobile pays for Netflix.) I am just so glad to be away from T-Mobile.

I've been using T-Mobile for about three weeks now, and I have to say, it's been a bit of a mixed bag. On the one hand, I was able to switch from Verizon and get three lines for the same price, which was a great deal. However, I did have some issues with Verizon that I was hoping to avoid with T-Mobile, but unfortunately, some of those issues have carried over.

For example, when I tried to order a second line with Verizon, I had to go through a complicated process of logging in multiple times and navigating through various marketing portals. Even when I finally got everything set up, the checkout button simply didn't work. I was using Microsoft Edge, which is a pretty standard browser, so I was surprised to encounter this issue. In the end, I decided to switch to T-Mobile instead.

Unfortunately, I've had some issues with T-Mobile as well. For one thing, I tried to pay my bill using the phone app, but it kept sending me over to Sprint and asking me to install the Sprint mobile app on my T-Mobile phone. When I called tech support, they couldn't help me because my phone wasn't in their system yet. They eventually shipped me a phone with the T-Mobile app preinstalled, and I was able to get everything set up, but it was a frustrating experience.

To make matters worse, the tech support person I spoke to was incredibly patronizing. They kept calling me "my good friend" and acting like we were best buddies, which was really annoying. I wish they would focus more on making sure their buttons and apps actually work instead of trying to be overly friendly.

In the end, the tech support person recommended that I try paying my bill using the web instead of the app. I was already pretty frustrated at this point, but I decided to give it a try. Unfortunately, the pay without logging in feature wasn't working for me either. I tried entering my phone number or billing account number, but the "next" button wouldn't activate.

Overall, I'm pretty fed up with T-Mobile at this point. I'm considering just paying full price for my phones and canceling the contract. Dealing with this kind of incompetence is just not worth my time or sanity.

On top of all that, the "Revvl" phone that I got from T-Mobile is pretty cheaply made. The screen glass is incredibly thin, and it cracked within the first three days. And now, less than a month in, the USB port has stopped working on the same phone. I'm using the same cable and laptop with my Motorola Play right now, and it's working just fine, so I think the Revvl4 is just poorly made. All in all, I'm pretty disappointed with my experience with T-Mobile so far.

I recently had a terrible experience with T-Mobile and I just had to share my frustration. I accidentally overpaid my bill by a whopping $1230.00 and I have been trying to get my money back ever since. It's been months and they still haven't refunded me. Instead, they only want to give me a credit, which is completely useless to me. I need that money back to pay other bills!

To make matters worse, their billing system is incredibly confusing. The "credit" they gave me looks like an owed amount, which is what caused me to overpay in the first place. I kept wondering how I owed that much and each month it got bigger but I paid it anyway, wondering what was going on. They need to make it more clear if you owe or not, instead of just giving you a credit.

I also have a visual impairment, which makes it even harder for me to deal with this situation. I've been trying to communicate with their customer service, but they are useless. They claim there is no way to do a refund for me, which is a flat-out lie. Corporate entities can do anything they want, including this kind of overbearing disservice. Their policy appears to be to screw the customer, no matter what. It's like they don't respect blind or female or regularly paying customers. It's just plain greedy.

I feel like they are holding me hostage with this credit. I can't leave the company because they are holding my money. It's like rape and ransom. A phone is a vital necessity for a blind person and T-Mobile needs to acknowledge that and respond appropriately.

I'm so angry and frustrated with T-Mobile. I've posted my complaint on several websites, including Pissedcustomer and Hissing Kitty. I will continue to do so until I get my money back and they apologize. I deserve it all in spades on as many sites as I can find and use.

In conclusion, I would not recommend T-Mobile to anyone. Their phone service is decent, but their customer service and billing practices are terrible. Don't ever overpay a bill with them, or you'll regret it like I did.

Hey guys, it's Henry again. I just wanted to share my experience with T-Mobile. I recently got a new phone and account with them, but it only lasted two days. I found out that the "new" phone I was sold had updates done during 2016, which means I was sold a used phone instead of a new one. T-Mobile replaced it with a known broken phone that turns itself off after two minutes and can only be restarted by removing the battery. I had to wait for a replacement, which took a week. So from January 28th to February 13th, I had no phone at all. The replacement phone was also broken and wouldn't allow incoming calls. I spent 61 hours on the phone with T-Mobile employees in the first 38 days, and I have each name and employee ID number. I have over 120 missed calls on this phone and no way to get my voicemails.

T-Mobile finally gave me a flip phone, but I sent my phone to Samsung for proof that it was a used phone at the time of sale. There was a 2016 update that caused the J3 phone to stop answering, so T-Mobile intentionally sold me a used phone as new. This is fraud, and I have filed complaints with the Federal Trade Commission, the Federal Communication Commission, and the Department of Consumer Affairs in California. I'm no longer allowed to post on the T-Mobile or Samsung Facebook pages because they get nasty when you tell the truth with employee names and ID numbers.

I have been without a functioning phone from January 28th to March 6th, and I now have a flip phone until Samsung is finished "restoring" the smartphone. I'm a brand new customer with an 800 credit rating, but I'm not allowed any customer service unless I can speak Tagalog. T-Mobile says it's random, but all 108 calls I made to customer service went to the Filipino operators. The T-Mobile operators seem to enjoy ruining every customer service phone call. When you can't understand their gibberish and ask for someone who speaks English, you will immediately be held hostage on hold for up to one hour and then transferred first to the Spanish operators and then to the French operators.

In the end, T-Mobile is a criminal enterprise that demands something for nothing. Time will tell if the corporation intends to stay criminal or pay off the customers they have harmed. At this time, I am in a contract with T-Mobile, and I will continue to post about my experiences with this corporation and how it may affect other consumers. Avoid the criminals in the communication business, read reviews, ask questions, and be sure to ask if your "new" phone is really new. Thanks for your attention to this matter, Henry.

I recently had an experience with T-Mobile that left me feeling extremely disappointed and frustrated. I visited the store located at 4631 N Oracle Rd, Tucson, AZ 85705 on July 1st to purchase a new phone. As a 72-year-old senior citizen with a pacemaker, I needed a phone that would not interfere with my medical device. I purchased a Samsung Galaxy 12 phone and was charged $45.66 on July 2nd and an additional $44.01 on July 20th, which I did not understand.

A week after my purchase, I had a scheduled appointment with my cardiologist who expressed concern about my new phone. He explained that phones can interfere with pacemakers and advised me to return the phone. On July 22nd, I returned to the same store where I purchased the phone and asked to speak with the manager on duty. Instead, I was assisted by an employee named UNNO who displayed an unfriendly and unsmiling attitude towards me.

I explained my situation to UNNO and asked if I could return the phone. He informed me that I could not return the phone because 14 days had passed since my purchase. I was never informed of this policy when I purchased the phone, and I was never given a contract. UNNO's attitude towards me was unacceptable, and I informed him that I would leave a negative review on Google and contact T-Mobile's corporate office.

This is when the situation escalated. UNNO ordered me to leave the store and threatened to call the police if I did not comply. I was stunned by his behavior and felt as though I was going to have a heart attack. I have never been treated so poorly by a representative of any company in my 72 years on this planet.

I reached out to T-Mobile's Senior Vice President of Customer Service, Callie Field, to inform her of the incident. I also copied the CEO, Mr. Mike Sievert, on the email. However, I was disappointed that neither of them directly replied to my email. Instead, a subordinate contacted me.

I eventually cancelled and returned the phone and was compensated for the original charge. However, the way I was treated by UNNO was unacceptable, and I hope that T-Mobile takes disciplinary action against him. As a customer, I expect to be treated with respect and kindness, and UNNO's behavior was diabolical and irrational. T-Mobile should prioritize customer service and ensure that all employees are trained to provide excellent service to all customers.