T-Mobile USA

After hours of explaining and guarantees from t-mobile representatives that everything was rightly corrected on their end, weeks later I received a bill threatening to report a delinquency to the credit bureaus. The thing is though, I never had an active account with them so how could I have a deliquent bill to the tune of 286.48?

Nothing works as it should with t-mobile. I am so happy that I did not go through with my purchase with them. So sorry if you are using their service, but if I were you, I would cut my losses and run from t-mobile.

Our T-mobile account# is [protected]. My name is Wenqi Yang phone#is [protected]. Yesterday, you terminated our phone service abruptly without any prior notice, causing significant inconvenience. Because our credit card is expired and we don't know so we missed Jan bill payment. We had to pay $184.65 (over charge $79.65) to reinstate the service. Why didn't you remind us beforehand? You shouldn't charge one time fee with install and other fee total $79.65. Additionally, I noticed that starting from July 2023, you covertly increased our bill from $105 to $120. This is very unreliable behavior. I intend to appeal. Please refund the extra $15 per month that we've been overcharged. Also, reimburse us for the installation fee. yesterday we paid. We've been with your company for four years, and instead of receiving any benefits, we are being charged more. In the past, with Verizon, we used to receive rewards every year. I am waiting for hearing back from you.

I am submitting my complaint on the customer service I have received with this company. My services had been disconnected as of 11/2023, I made payment in full on Jan. 9, 2024, had my services disconnected and switched to a T-Mobile prepaid account. On Jan 19 a bill had been generated for a tablet line that I did not have as well as charges for equipment that was supposed to have been paid in full. I need this matter resolved, someone within your company locations has stolen my information, received a tablet in my name and now I am being charged for equipment that I have already paid for. As well as telling me that I was signed to a 2-year contract when I was told in the store the contract was for one year upon signing as well as when I changed my services over, I was told that I no longer had any contracts with T-Mobile. I would like an investigation into my account information as well as my original contract from 2022.

On 6-27-2-23 I went to T-mobile to upgrade my phone. The sales person that helped me seemed happy to help me and we started to process. I told him that I was on the senior plan and wanted to keep my bill as low as possible as I was about to retire. I was clear that I would have a payment plan for the new phone but did plan to pay off the phone balance in a couple of months. He said "not a problem and oh by the way it is the end of the month so I am giving you 2 phone lines for free." I told him I did not need more lines as it was just myself and my husband. when I got home there were 2 extra sim cards in my bag. I spoke to him again and he said not to worry they are free just give them to anyone. I did not given them away, I just put them in my closet with the boxes. When I received my bill I found that is was over 400 dollars for the 1st bill and over 200 for the second. I called customer service and they said they could not help me as as they could not verify my account. I wanted to cancel my service, pay for my phones and move my service to another company. Customer service said they could not cancel as they could not verify my account. I visited the store I originally went to and also another store and no one could help me. My account was sent to collections even tho I had cancelled in Aug. of 2023. I just want to pay for the phones and I agree I owe for those but not the back service charges as I had cancelled the account. Looking at some of the complaints I have read it looks like this has happen to several others and I have printed out those complaints for my own files. Eventually it was sent to collections for service charges. I have disputed those charges. Just let me pay for my phones and move on. If you can verify my account to send to collections you can verify my account to cancel my service and pay for what I owe.

I am just totally blown away by what has happened to some of the big so-called American companies over the last decade! In no way am I racist my children are from mixed backgrounds my my wife is a all together different nationality than myself I will not get into what it is but I just want to start up by saying that I love people for being good people no matter where they're from! However, when you have a customer service department especially working on the human side and aspects of things you cannot just have people that are from another country who don't totally understand the American English language just reading from a document and anytime you ask them a question outside of what's on their computer screen or any papers they can read off in front of them there's an absolute problem! I have been on the phone with both T-Mobile and MetroPCS over the last week about 10 times and every time I'm talking to them in a normal conversation about things that I'll get into on here The response is continually the same three or four paragraphs that you can tell they're reading from a document and it's just consistently doesn't matter what you say to them whatever general area It is in they read one of a few paragraphs, I know that they're reading this stuff and they don't really know the language beyond that or how to understand empathy in the American language because I've spoken with several different people they all have the exact same word for word responses they say to me no matter what!

Here is what my situation is and I just want to let you be the judge of what has happened to this world when some of these big companies that have taken over the companies we used to enjoy when I was much younger where there was actually a human aspect involved some caring understanding loving and I don't know how else to say it but actual real communication! It's not the money of the situation (or maybe it is no one I wasn't worth three bucks to them) It's the fact that there is not a single ounce of human connection when you're talking to somebody who is simply reading things from a page and continues to do that no matter what you're saying to them whether you're pouring your heart out about things in your life that are so detrimental and I know they have a job to do but you would think anybody would have a little bit of care in there but it's just I've never seen anything like it It's just so disheartening and I find this company to be the absolute worst! It makes me so sad it that it makes me angry!

So here's the situation. I am out of work battling cancer for the second time in 3 years It's a very very aggressive form I'm not a rich man by any means but I do pay my bills. I am broke right now from being out of work and having to pay the normal bills which of skyrocketed rent heat everybody knows I don't have to get into it but when you're out of work and your money's cut in half by TDI and you lived almost paycheck to paycheck it's almost impossible! So I had no money to pay my phone bill this month I've been a loyal customer to the Metro I pay my bill like I said I'm fighting cancer I had some extremely important doctor's appointments coming up this past week and this week right now My phone bill was due on the 13th and I needed my phone because nowadays who has a house phone and I am without a vehicle at the moment because I can't afford to fix it so I have to use a ride service for my doctor's appointment and Uber to get other places or the bus if it goes in any direction where I can get to but I don't have very great bus service in my area. Metro did give me a 3-day extension okay so at the $30 plan that was about $3 that they were nice enough to give me for my loyalty. I've been waiting for the ACP program to kick in through Metro they keep dropping the ball. I never had any issue with my ACP with my last phone carrier. Its only Vincent switching to Metro so if they had done that correctly I wouldn't be in this situation at all but they didn't do it correctly so here we are. As I said They did gave me the 3-day extension (value $3) I was praying that the ACP went through and I begged them to please it get on it It was only on their end I've already been approved through the government months ago they just keet screwing it up at Metro! So anyway the three days went by I was able to make it to a doctor's appointment using the 3 day extension. I had one coming today so I checked on my ACP progress last night and it did not go through again yet (don't know what they're hold up is My last phone company I was approved through the government and it was added to my account the next day the next day) I was almost tears because today's was a very important doctor's appointment. I don't internet at my house I use my phone for everything I don't have internet so I needed to be able to call my ride service or schedule a ride through Uber online. So I talk to my tail between my legs and said this is all I'm asking for I said I have a major doctor's appointment I have to get to It's a chemotherapy appointment I cannot miss I need to be able to get a ride there and a ride back I am begging you just give me one more 3 day extension and my TDI should be in next week I'll be all right without a phone for the next six or seven days if you can just give me three days so I can get to this appointment. The lady I was chatting with online was very very nice and seemed absolutely like she was going to do it I had mentioned to her that I already had a three-day extension and in my chat with her I praised her up and down I said listen you don't know how much this means to me I appreciate it so much I can't even tell you it just is such a relief to me knowing that I can get to my chemo and I thought we were all set but the next two messages I got were from a supervisor. I first thought she said everything was okay but because of a little language barrier and the way she was typing, she was ultimately saying to me sorry you already got 3 days can't help you. My response to her was I understand I know I'm a grown man I always pay my bills I just need help with three more days I'll go without a phone till I get my TDI if you can just give me the 3 days so I can get to my doctor's appointment her response to me in the next couple messages were she did not care if I made it to my appointment or not that was not Metro's fault all problem there are phone service company that's all. I said well please I said you know this is my life I'm talking about I understand bills and we all going to watch the bottom dollar of our business and everything else but I'm still a human being could you help me get to my doctor's appointment. Unequivocally absolutely no was her answer to me We gave you 3 days too bad. I was so upset I said okay thank you Good goodbye and hung up. I sat in my bed with tears in my eyes for the next couple of hours and cried and it takes a lot for me to cry but it was just so much at once my mothers anniversary is coming up I lost her to cancer in March, and once it's my cancer is back again and here I was tucking my tail between my legs asking some lady that's answering the phone in God knows where if I could get help from my phone company to get to an appointment that could potentially save my life at a cost of $3 to them.. and I just leave in bed and I was so just sickened by how this lady could have cared less that it was an extremely extremely important appointment I get to and the billion dollar company she's in a supervisor position at couldn't and wouldn't take a hit of $3 to potentially save my life! I'm laying in bed thinking that my life wasn't worth three bucks That's an awful feeling! I've called back a couple of times and haven't been rude I just wanted somebody to tell me that they cared I didn't want anything at this point I just wanted to hear somebody act like they gave a [censored] I got nothing again telling them my situation I said I don't want anything from you but is there anybody there that cares I said what has happened to this world I said when I was a kid you went down the street to the business you want to do business with you shook their hand smiled I saw the kids were doing and they genuinely cared about you as a person! Again what is going on in this world! I just got off the phone with another "supervisor" explaining that I'm going to switch companies let me know where my ACP approval number sits in their system so I can get it switched over to another company as soon as possible and she just didn't have the answer to give me or care so I'm explaining to her like very briefly I wasn't going on like this here trust me and I said I just want to hear somebody tell me they give a [censored] I said do you think my life is worth three bucks and she said sir we already gave you one extension I said I'm not asking for anything I just want to know if you think my life is worth $3 She never once said yes She said she had a job to do. She could have at least said absolutely sir I'm very concerned but unfortunately I have to follow certain policies and procedures and my hands are tied or whatever It doesn't even make sense to me but I want to tell you about another big company today that may have restored a little bit of my faith in human compassion and some of these bigger companies!

I was able to get a Wi-Fi signal from my neighbor and I got a hold of Uber and explained my situation they put me on the phone with the supervisor who was blown away with the way I was treated by Metro he said sir he said you have been a loyal customer to us here for the last several years he said I want you to go ahead and book your pickup from your house trips to your drop-offs to you your doctors and schedule your pickups for us to come get you and just make sure you give it enough time so you'll be done even if you have to wait 10 to 20 minutes and Uber will be there to get you We will take care of it sir If you if and when you have the money in the next couple months get it back to us how does that sound!

So I just want you to be the judge of Metro their phone service is fine as far as reception and that their prices are good but the worst absolute unequivocally worse customer service you will ever experience at any business anywhere in this world at the moment any business anywhere at this moment has better customer service and T-Mobile as far as compassion understanding and literacy of the English language goals It might not be their fault they're kind of thrown in and they're giving pages to read off so either way stay away from Metro!

S Sullivan

[protected]@gmail.com

[protected]

N't get a working phoi;m a heart patient with a montior. I can;t get a working phone. I repeat and repeat, get disconnected, on hold. Keeps breaking up.

For 6 months working on tower, still. No working phone.

Very rude reps. Their backround noise, hard to hear and annoying.

Put you on hold transfer you. Molre hold. Alwaysat a party at work. No customer service.

6 months no working phone.

I have wstec hours on hold. Transfers,

After two phone lines and two phones, and three years of decent service, we added our teen to our T-Mobile service and added another line.

We got a 'deal' as the phone from T-Mobile was half-price, paid a fee, and understood we would make $13 payments for the phone and new line at half the price of our lines at $20.

We got our first bill and are being charged $75 for the new phone line when we were told it was going to be $20.

We have spent three hours on with customer service trying to recover the deal we were sold.

They are only offering a $15 'discount', and if we leave T-Mobile we have to pay full price for the phone.

I also will mention the mess of communication at having two account holders but different billing information sent to my husband and myself. Thus, we were being charged late fees and more because we weren't getting correct billing.

I have been a customer with t-mobile and i've always liked and respected them for having exceptional customer service. On November 28th all of this changed when I attempted to take advantage of a promotion offering me a free iphone 14. I figured it would be a great gift for my daughter. I completed my order so i thought with a tmobile customer service rep. that promised me my phone would be to me the next day as he put it in for overnight shipping. In addition i added in an apple watch. both were promised to me for the next day. I waited 2 days only to receive nothing. I called their customer service line again and was told my order was never processed. I said ok as i have alot of patience and i understand mistakes happen. The rep reprocessed my order and he also promised my merchandise would be to me the very next day. I was happy about the call and went about my day. 4 days go by and still nothing so i called 611 once more only to be told the same thing the customer service rep prior to the first one told me ; "mam we are so sorry your order was never processed. At this point im a little irritated because this is my 3rd time calling about the same issue and nobody knows anything! I then gave the rep my order numbers and she was able to see my order. The rep then stated that the reason I did not receive my order is because it was on back order but not to worry because it would be shipped to me before the 13th of december. Well that date came and went and I never received anything. So I called back for the 4th time only to be told my order was never processed ! Then after me giving the rep my order number he explained that i needed to reorder because it has been almost a month!? By now I am absolutely infuriated! The rep really had the nerve to tell me to trust him?! Yeah right. I did not want to speak to him any more so I asked to speak to a manager but he refused to let me speak to one stating he helped me already. Like who is he to tell me a customer of almost 5 years or any customer that they can not speak to a manager?! I called back and tried to get the issue resolved again and was denied being able to speak to a manager. Called back and asked the rep to send me to a manager. He agreed but I was contacted so late by the time anyone called back it was 10 pm I was sleep by then. The moral to the story is I thought more of Tmoble and and now i will be canceling with them and insisting that everyone in my family as well as all of my friends cancel as well. How dare you treat customers like trash and tell lie after lie then refuse them any resolution. It is christmas time and its the wrong time to be telling someone they will receive something then put them through trauma for being a loyal customer. I hope you fire the people that did this and i plan to use my voice as well as my computer to tell my story. I am a social media influencer and i will warn all of my 1million followers to never get your service. I am completely scorned about all of this. You guys should be ashamed of yourself.

Have had t mobil since may. I have spent 5 months trying to get a working phone. For months been working on the tower. Barely can se automated systems can' hear me, T mobil reps in call centers the are very loud. Don't speak english, will hang up on you. Even if you get on them. Don't do anything. I'm heart patient with a elderly mom need a working phone. My device app is on my phone. I pay my bills but no for non working service. I live in a nice area with wealthy residents. The rat us like were some back woods hicks. A smoke signal is better. They replaced the phone, no resolve, 5 months of bad service is unacceptable!

I hope this letter finds you well. I am writing to bring to your attention a matter of great concern regarding a dispute I am currently experiencing with Tmobile

I called multiple times and had chat with Tmobile asking to refund my money. Despite my efforts to resolve this matter amicably, the issue remains unresolved. This situation has caused me significant inconvenience, frustration, and financial loss.

I am seeking a fair and prompt resolution to this dispute. I kindly request a thorough investigation into this matter and a detailed response outlining the steps that will be taken to address and rectify the situation.

After 20 months of good cellular service from TMobile I was contacted via email and told they were working on the tower I usually use. After they sent it a second time I lost almost all reception. I had either 1 small dot or an x through the triangemeaning no service. After a visit to the local Tmobile store and 2 lengthy phone calls with the tech group they failed to get me service. I told the I'm cancelling my contrat which I beleive had only 2 months to go and signed up Verizon. the only contact I've had with Tmobile is acontinuous array of phone calls from TMobile which ring only once. I've forwarded that info the the FCC.

The number is [protected]. I've called it and doesn't even offer a way to talk to anyone live about a bill. This has been going on for aout a month now.

The writer was living in the USA for a long time and the writer migrated to Canada for some time now. The writer kept the T-Mobile account for when the writer travel back to the US so the writer can make calls. The writer would made the yearly payment just to keep the line active. The writer had several incidents where the phone would not work over time since the writer's stays in Canada and, when the writer contacted T-Mobile, they said is the SIM card and the writer would have to pay for a new one. Fast forward, Writer paid on September 7th, 2022 to keep the writer's account active but there was an issue like the other issues the writer have had in the past where the phone would not work after making a payment to keep the line active so that it wouldn't be deactivated. Yes, whenever the account deactivated, T-Mobile would activate the account and returned the money back to the account once the writer paid in advance. Writer called back T-Mobile [protected]) and writer got a female and writer explained to her that the writer cannot make or receive any calls and neither can it send or receive any text. The T-Mobile agent tried to fix the issue and she was unsuccessful. She said to the writer that you will have to call back at another time. On November 29, 2023, the writer called and spoke to the T-Mobile manager, Jesse, due to the phone is not working and the account have been deactivated and he said it past the due date. How ever, writer advised Jesse to put the writer's money which is $168 US dollars back into the writers account and he refused. On November 29, 2023, writer paid $10 US dollars plus taxes to keep the line active and the phone still not working. Again, writer tried to communicate with Jesse in regards to putting the money back into the account and he bluntly refused.

After a few years of extremely poor cellular service for a large amount of $ I left T- mobile cellular service bow I'm dealing with there service department trying to get a phone I bought and paid for from them unlocked and have wasted numerous hours on the phone with customer service there service team has No accountability of being not knowledgeable and I would rate there customer service team a failure and wouldn't recommend T-mobile to anyone that wants. Phone to to work and not deal with poor customer service

I've been T-mobil customer fro 23 years. First time ever I need to add a line. Talked to a representative (Diego) and he signed me up to Go5g Plus plan, he told me that if I switch to new, I would get 3 free phones and my monthly charge will be $150. After I agreed and signed up, I got the email the it includes trade-in my current phones. When I called back, I was told that they can't honor it without trade-in and even with trade in it would cost me a lot. Then I found out that this monthly fee is only fro new customers, not for customers that have been with T-Mobile for 23 years, and my monthly fee would be $185 for 3 lines. Then I found out that he signed me up for the wrong plan. After that I cancelled all the changes. 6 hours on the phone and 8 different representatives, just to get to find out that you get nothing!

I have been a customer with T-Mobile for about 10 years. I added a line for my son back in March after shopping around for other service providers, I decided to go with the one I knew and thought that I could trust. My first bill was $171.00 with the new line which was different than what I was told prior to accepting the new plan. I spoke with a supervisor named Jellyane B back in June and she told me that my bill was fixed and I would be paying between $141 and $143 per month for my service. Every month since I have had to call in to request that the adjustment be made since I was still being billed $171.00. There were months when I had to make multiple calls to T-Mobile which quickly became frustrating. I would be asked to go over the original issue repeatedly and eventually, there would be a credit added to bring my bill back to the 140 something I was promised. Last month, I was told that someone would call me back to discuss the billing issue and fix my account once and for all. I never received a call from T-Mobile and like clockwork, I received a text telling me my bill was again $171.00. After speaking with 3 reps, I was transferred to a supervisor named Evan H (ID#0523-Springfield). Evan advised me that they would no longer be honoring the billing agreement set in place by another supervisor. He was able to see where the agreement was reached but stated that the adjustment would no longer be made. Evan offered to cancel my service for me and advised he could not provide me the number for the corporate office. This is not fair to me as the consumer especially since this was an agreement that was made with me and at this point, I am having to switch service and being told that I cannot take a phone number that I have had for 10 years. I have never had a member of management speak to me in this manner and verbally admit that the company is now without notice backing out of an arrangement that they committed to. Over the last 5 or so months I have been paying between $141 and $143 because while shopping around, I originally told the representative what I was able to pay so I did not expect that someone would reverse this agreement with no warning. The customer service has definitely suffered in the last few years since the company became so big but I have been a customer from the beginning and I do not believe that the manner in which Evan spoke to or treated me was in any way professional. Its not wrong for me not to want to have my bill be what I was promised or for me to be frustrated about spending so much time on the phone on a month-to-month basis to have it fixed.

BEWARE! We have been Sprint customers for more than 12 years and our service is now under T-Mobile. My son was in Canada for 6 weeks and received a text saying that his line would be cancelled due to excessive roaming. He immediately called T-Mobile customer service and was specifically told that the message was a mistake and he could disregard it. Then out of nowhere his line was cancelled 2 months later. When we called T-mobile and spoke with a supervisor we were told that there was nothing they could do and that there is no way to get his old phone number back or be able to port it to another carrier. In addition to not having cell phone access, all of his accounts are associated with his phone number so he can no longer access those accounts since they need to be verified through his phone number, which is no longer active. T-MOBILE IS THE WORST!

I have been a customer with you guys for about 4 months now. For starters I purchased a Iphone 14 and Iphone 12 for my phones. My sons phone was defective from the start. His phone constantly blacked out and he was unable to use his phone for like 2 months. We took the phone to Tmobile they told us that that we needed to take the phone to geek squad and we did he did something on the phone and it blacked out again the same day. I iwas then told to call apple support. they set an appointment for us to go get the phone fixed we did. I ended up paying 99 dollars for a phone that did not work in the beginning. My son who was affected with a COVID stroke who is handicapped now. His phone is the only thing that helps him. We got passed that issue. We got the internet with you guys the internet never works. Then they have endlessly tried to troubleshoot it and it still does work. Then my phone was disconnected and the rep that is overseas told me that they were waiving my restore fees. which was a total of 144 that I just found out yesterday and I asked the representative to listen to the recording call and she stated that they were not going to be able to do so. I pleaded with her to atleast TRY because I know from working in call centers there is a Quality that listens to calls from agents. I told her that I was not responsible for paying the 144 becasuse what i was told by the previous agent. She offered a credit of 60.00 I told her that was not enough. I woke up and all my phones were off. All lines. I called the rep at 808 this morning and Spoke with kris. i explained to her the situation and she helped me. She had to turn my sons phone on and my personal line so that I may transfer the money from one account to the other which was connected to my debit card with Chase. I processed a 400 dollar payment to ensure that that my phone was going to be on for this appointment that i was going to make 900 dollars following our consultation call. I was wondering why my phone did not ring i picked it up dialed his number and immediately i got the tmobile payment line. my phone was off since 808am until 2pm. I called him he stated that he tried to call at 12pm and my phone was off. I really needed that money. I have car note and rent still needs to be paid my landlord was working with me. He stated that had to let another associate of mine help him because he could not get in contact with me. His lunch is 30 min and he wanted to take care of the consultation on his lunch break. I am really upset. I dont normally do this but this is not right. I need to file a complaint my next contact is tell it to tim on the news and my local congressman.

First off there was poor network coverage in many places I travelled. I was in a train derailment in rural Missouri in the summer of 2022 and it seemed like my phone coverage was the only one that did not work, I had to use other people's phones to even make a call which is ridiculous. There was many places I travelled to that did not have service but other carriers did. I then was bought a phone after the train accident with my account and same phone number, paid in full by Amtrak, in which I bought the insurance when I first joined T-Mobile in 2020, which included a screen protector free to be replaced at anytime. When I tried to get one again after I got my new phone I went to T-Mobile several times and the service reps all said my phone was no longer eligible for insurance even though I paid for it when I first bought into the account. This was very upsetting being that I bought the insurance and the customer service said it never expires, I was then told I would recieve a free screen protector for my troubles in the mail but never received it.

In July of 2021, I cancelled my T-Mobile account. I ported my lines over to ATT. I did this because this is a business phone and I had bad service in my office. Calls would drop and sometimes the phone would not receive calls. This is bad for business. After porting over my lines and canceling my account, I received what I thought was my final bill and I paid it. I did not receive another text message telling me I had a bill due, as I did every month since signing up. Over nine months later, I received a collection notice for 70 plus dollars. I called and had a very long conversation with T-Mobile and even though the numbers were ported out, they did not close the account. UGH, what am I paying for if I do not have service! I could not log into the account, as I did not have an account anymore! We argued about this for a long while, and they wore me down and I paid this as mine time is worth more than the 70 plus dollars. They assured me the account was closed. Months later, I got another bill for 130.00+ - it's like Groundhog's Day... same conversation. I paid the bill and guess what!? I got a bill months later for 84.00. I am DONE! Another hour plus on the phone and they of course say that the accounts closed and that they have noted in my account that they will take care of it and to trust them! I asked for an email stating this. Oh, but they cannot do this! Okay, a text? Nope, I am not with T-Mobile so they cannot text me. Okay, text my mother's T-Mobile account. They can do this. The text does not say it is from T-Mobile, and it says that we had a conversation and that no further action is needed. No names, details anything. Worthless. I am still on hold as Arabella, who I have been talking to, says that she is transferring me to her supervisor. It has been 20 minutes and obviously, I have been launched out into space, the endless loop of no man's land. I had asked before she transferred me, the name of her supervisor and she could not give me a name.

Now, I am not a stupid person, although, paying these bills repeatedly might say otherwise, but how could elderly people, people with disabilities maneuver this BS? I see that this has been an on-going problem for T-Mobile, when is someone going to do something about this. It is dishonest!

Managers lie. Complete run around and no help when trying to quiet T mobile. Managers could not retrieve my accrount number and origianl pin from years ago when I signed on. The phone bank is a run around. No consideration for the 3 yours it took to tramsfer to Consumer cell which has the same serice but cost $47 per month compared to T mobile for $70. BOYCOT THIS COMPANY.