T-Mobile USA review: Cell phone broadband service scam

I cancelled my account with T-Mobile on June 24th. A few days later they tried to take money from my bank credit card and failed. It happened because that card number was compromised and the bank gave me a new one. So first of all that mobile phone account was closed and IMO they illegally tried to access my CC account after it closed and failed. So they added a $25 fee for the CC failure. I called their consumer service and was simply put off with excuses. First excuse was that the phone services were paid after the service. When that didn't work they said I didn't pay enough on May 28th to cover June. I have no idea how they came up with that as they automatically take out whatever I owe them from the CC account.

Also, as these discussions were going on for each month I got a $7 late fee. At one point we agreed on the original amt. Which would be $79.91 and they were going to send a bill. I waited another month and that bill never came and I was charged another $7 late fee. I also requested a copy of my account which would have included all correspondence including a copy of the letter that stated cell phone service was paid up front. I never received it.

Finally all that publicity on the WEB about “typically” not charging a termination fee was not experienced by me. They hit me with an over $30 termination fee. I cannot see a reason they decided to add the termination fee just for me.

so:
1. I contend payment is up front like most cell phone service, I even got a letter from T-Mobile stateing that was the case.
2. They tried to access my credit card AFTER my account with T-Mobile was closed
3. charged me with a termination fee

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