DPD UK’s earns a 1.0-star rating from 11 reviews and 20 complaints, showing that the majority of parcel recipients are dissatisfied with delivery service.
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DPD UK - Deliver to the wrong address
DPD has twice during this month gone to the wrong address and said I was not in. Causing a delay in delivery and affecting my delivery times to my customers. We are offered a choice, with extra cost for quicker delivery. If their divers cannot read an address properly then how can they offer this service. The most astounding thing is that I have had 3...
Read full review of DPD UKDPD UK - Disabled
I am a disabled man in his 60’s , I was expecting a large parcel, to be delivered to my apartment. I live in sheltered accommodation, the driver rang the intercom to my building to let him in. The building is large and I am on the second floor quite a way from the main entrance. I waited by my front door but my delivery didn’t come. The driver sent a photo...
Read full review of DPD UKDPD UK - Avoid at all costs
The very worst courier company I sent my watch to Germany for repairs and it got held up by German Customs who apparently returned it to me instead of forwarding on to the watch manufacturers Dpd said that one a parcel gets returned it is no longer tracked by them? What kind of bulls... t is that? Despite numerous emails and voice communication with dpd UK...
Read full review of DPD UKDPD UK - Unacceptable behaviour from dpd
Completely unacceptable service from DPD. On Tuesday, I was caught completely off guard when I received a message at 13:10 saying: “We will deliver your parcel today between 13:35 and 14:35. Your driver …….. will need to see photo ID!” That was just 25 minutes’ notice, and since I was at work, I had no chance of receiving the parcel. I hadn’t even been...
Read full review of DPD UKDisgraceful service
Notified a delivery was to be made when l was away for a weekend, changed the delivery day online, email confirmation received.
Whilst away, l received notification on fb from a neighbour, l didn't know, that my parcels had been left at her address, this was my first day away, Friday.
Contacted DPD online chat, they said the delivery hadn't been made and the parcels were still at depot. Unable to go further they told me to contact customer services by phone, again l was told the parcels were still at depot, this was despite me having a photo of them at the delivery address. I said l wanted the parcels collected and delivered on the scheduled day. The agent stated he would have to contact the depot manager by email and as it was late Friday afternoon l would be contacted Saturday morning.
Saturday l checked the tracking system and saw that it was now showing my parcel had been delivered, it stated parcel had been delivered , signed for by and the time delivered. There was no signature, despite the sender requesting these parcels be signed for.
No contact received Saturday morning and l again contacted customer services, some of the agents were helpful but l did encounter one particularly rude and officious one who tried to blame me and the sender. Again l was told emails would be sent and a manager would contact me within 1 - 2 hours. No call was received.
Monday morning, l again spoke to Customer services and told a manager would be emailed to contact me, not surprisingly l'm still waiting as l write this review over 4 hours later.
There appears to be no customer service charter with this company and all their agents seem to do is say they're emailing a manager to speak to you, forget the inconvenience they cause by their actions.
The companies attitude seems to be supported by providing only two options on their website to make any complaints to them, 1. contact customer services or 2. post a letter.
Obviously option 1 is out of the question as they are part of the complaint and option 2 would be a means of deterring you from complaining.
It is only after searching online that l found an email contact for them.
An additional point is that on their website they say that deliveries left at a premises would be photographed in situ. There has never been a photograph received by me, nor detail of with whom or where the parcel was left!
Recommendation: Avioid at all costs
Waste of time don't bother!
Waste of time! They lie and drivers deliver to the wrong address and make up excuses. Multiple attempts to deliver my package and nothing. Lies stating package was declined, package delivered.. package on route. Their app, drivers, call centre and even management are a waste of breath. Yep even management. They called and said yes driver deliver to the wrong address - 2 miles away! And you will have to go get it. After finding house the package wasn't even there.. wrong address! Pathetic and I will never buy anything from anyone who uses DPD! angry about this disorganised company is an understatement.
Recommendation: Do not use DPD
Not fit for purpose
Really bad service. Delivered my parcel to who knows and driver signed for it. Left on someone else's doorstep. The customer service department seems to think that this is acceptable by there drivers and tell you in a nutshell its not their responsibility! Previous occasions they have blagged delivery times and no shows. Taken 3 weeks on one occasion to locate my address. I suppose I did eventually get it and didn't get tired of looking and just left it wherever he could! So who has received my parcel?
Recommendation: Don't use this carrier
Awful delivery service & unexisting customer service
Outrageous customer service as well as the delivery service. I have been waiting for the very expected delivery at home while receiving billions of messages from DPD UK about how the driver is nearby, then he is 30 minutes away, then that I am next, and then that the driver missed me when I am sitting right here at home waiting for the doorbell to ring. Now I am expected to go somewhere ON MONDAY to collect the parcel. Any attempts to contact the service via their much-promoted app ended up with two half-hour hanging on the phone, waiting for someone to respond. Eventually, I gave up very frustrated and disappointed. Absolute disgrace
Recommendation: AVOID
Shame you can’t leave zero!
Two deliveries from DPD in four days, first one was damaged, tried to refuse delivery and was told by the Eastern European (Hassam) driver to f*** off as he walked away, abused me in his language before calling me a f***ing c***. Not very professional.
Reported to DPD; no further action.
Waited all day for today’s delivery, got a text to say I was next, van pulls up outside, waits 30 seconds before driving off, instantly get a text “Sorry, we missed you. Your driver Stephen won't be back today but we'll be back tomorrow”.
Tried calling and was fed a pack of lies about how they would get the driver to come back and how the depot manager would call me within the hour, when in reality my parcel was already back in the depot and I’ve still to hear from anyone at the depot.
So when the nice lady in the call centre in India says she is going to escalate this matter what she actually means is, “I’ve listened to your problem but they don’t pay me enough to give a crap, hopefully this’ll make you feel better”.
Maybe I’d be better off relying on the tooth fairy and the Easter bunny than this bunch of wasters.
Recommendation: Use someone else!!
Parcel Delivery.
ABSOLUTE LIARS!
Supposedly an attempted delivery made. Rubbish!
I’ve got full 24 CCTV covering all areas of my property, nobody knocked.
This was on a Monday and now I have to wait until after Monday.
You can’t even file a complaint, they just tell you to get back to the sender.
Lying drivers are getting away with not doing their jobs.
Pathetic company!
Drivers scamming 1 hour time slots and customer service do not care
If I could give 0 stars I would.
The customer service is non existence, you are not able to contact the local depot to complain to the drivers manager or to even get the name of the depot manager.
The dpd drivers in my area scamming the system by saying the parcles have been delivered within the allotted time slots then making the delivery later in the day.
Recently I paid my supplier for a premium delivery pre 10.30 got a notification at 9.55 from dpd to say delivery will arrive between 10 -11.
Then got another notification from dpd at 10.10 to say no one was in.
When I queried this with dpd customer service they confirmed the driver was not in the area and will ask the depot to contact the driver to return to make the delivery.
The staff are sending pictures of the parcles to the delivery drivers on the road so when they are in the vacinity of the address they are scanning the barcode and marking the delivery as a missed delivery.
This make it look like they have attempted the premium delivery when they haven't.
The driver never returned customer service did not care.
This cost me £600 in loss of work for that day waiting in for the delivery.
Dpd get your act together and sort your drivers out
Recommendation: No
DPD UK Complaints 20
Delivery
Reece Roberts 7:15 PM (3 minutes ago) to makeitright Order number: CUR2562489122 DpD order number is 1550 9769 195 225 Order date: 28-05-2025 15:21 Delivery address: Miss Robert Khann 140 Parliament Street - DE22 3RT DERBY United Kingdom Billing address: Miss Aisha Roberts 166 Grosvenor Street - DE24 8AS So I have raised a complaint regarding my order...
Read full review of DPD UKDidn't wait when he heard me talking and shouting saying where are my keys
The delivery driver didn't wait for me to find my keys to open the door and walked off with my parcel and I need this parcel as I have a daughter in nursery how are they supposed to contact me when I don't have a properly working phone I need this delivered today asap as no one is available from tomorrow onwards to be here to recieve it. Can you contact the...
Read full review of DPD UK and 1 commentRepeated false delivery attempts, no response, and request for immediate action – parcel no. 1597 6946 754 646 d
I am writing to express my growing frustration and disappointment regarding the handling of my parcel delivery (Parcel No. 1597 6946 754 646 D). Today’s scheduled redelivery attempt (6 May) has once again been falsely marked as “missed,” despite the fact that I have been present all day at the delivery address—a pharmacy open daily from 8:00 AM to 9:00 PM...
Read full review of DPD UKIs DPD UK Legit?
DPD UK earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Dpd.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dpd.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for DPD UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While DPD UK has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Sending a parcel international
My name is Martin Newton and on 27th March 2025 I posted a parcel at the post office 105 church walk, Burgess Hill, Sussex. The service they used was DPD and the address the parcel was sent to was. Anees Keys Shop 03 Greece Cluster Building L01 International City Al Warsan Dubai U.A.E I was charged £44.27 for this service. Today the parcel was returned to...
Read full review of DPD UKVery irritating service done by driver.
The delivery experience with DPD has been extremely disappointing. The parcel was intended for 47 Brairs Wood, Hatfield AL10 8DH, but the driver's lack of judgment and foolishness led him to deliver to the letterbox of 45 Brairs Wood AL10 8DH without verifying the address. Instead of attempting a proper delivery, he left a collection card at my residence...
Read full review of DPD UKDelivery
I have delivery instructions on my account. I was due to receive my mobile phone today. The driver did not read the instructions she just came to the front of the shops took a photo and left. My front door is round the back of the shops. There is no access at the front. So I missed my delivery. I am not very happy.! I then tried the chat and all it did wa...
Read full review of DPD UKStolen parcel
Good morning I am contacting you because of a stolen package. The DPD courier sent me a photo that the package was delivered. Unfortunately, it was not for me, I did not receive any package, there are cameras in my company and it is easy to check that no one from DPD was there that day. In addition, someone faked my signature and took the package. I...
Read full review of DPD UKDelivery service
I sold an item that I sent with dpd to the buyers chosen pick up point and it showed via the tracking information that it arrived there on the 4th december. However, for some unknown reason the next day it got sent back to me. Dpd customer line over yfd phone could not help and even the what’s app chat just kept saying according to the tracking number it’...
Read full review of DPD UKDriver
Hi All,we live in a cul-de-sac,with children in residence and Grandchildren visiting,most people knowing this including Delivery Drivers usually drive safely, the driver of FG72HDX on Friday PM 6//12/24, he accelerated hard as he entered the street and then braked harshly,this was observed by myself and a fellow resident,even though the van was unmarked, he was in a DPD uniform, so whether or not he is sn employee or a self employed driver he should,at the very least should represent the brand with respect to all and the company, very bad taste
Claimed loss: N/A
Desired outcome: Re Training
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Deliveries
I am sick of every delivery being made with an Email Delivery attempted. I have been trying since yesterday to resolve my issues. Time & again I have provided delivery instructions, only for your drivers to ignore them. trying to contact you is almost immpossible. I am disabled which I have notified you time & again. Yesterday I had deliveries from Royal...
Read full review of DPD UK and 1 commentDelivery
Your wagon came onto our property yesterday and dropped all its oil onto our brand new tarmac drive, the oil is everywhere it needs cleaning up today as its now going all down our drive and into drainage
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A fresh fish box I had delivered on the 10th October.DPD [protected]
The box was somewhat battered. one of the top flap was completely open and the frozen gel pack had defrosted.You can see this on the photo at the door.I am fed up of not get a reply to my emails!
I have even contacted Hamiltons Brixam to to see if they can help which they will if I do not get anywhere with you.
The box of fish cost £76 !
Jennifer
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Parcel Delivery from India
Order placed with company Mirraw on 7 June. Order #M230004341. Shipped from India on 11 June. Arrived Atlantic Hub London 15 June. (Atlantic ref#. [protected]) Cleared customs has been awaiting collection by DPD since 19 June. Continues not to be collected by DPD. DPD number #[protected]. Supplier advised DPD is not collecting parcel. Goods urgently required.
Please advise current situation soonest: Jane Davies. [protected]
e: jane.[protected]@outlook.com
Desired outcome: Expedited collection by DPD from Atlantic Hub and delivery to IV27 4JF ASAP. Goods urgently required.
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Breach of data protection act when delivering parcels
I have trouble with my neighbour and it is very likely that I will have to take her to court for hate crimes. I am also involved with the police regarding her behaviour. Last year, I sent a hard-copy letter to DPD informing them that they should not divulge information about me when delivering parcels. I had a response from DPD (ref 00D4KEqrj._5004KYdAqx...
Read full review of DPD UKDelivery drivers arriving into a working logistics warehouse and not adhering to safety procedures.
The Driver of the following registration ( EK72RGY) was and is constantly abusive when asked to wear a Hi-Viz vest and decides upon himself as to where he parks his vehicle.
Even after requests and being directed as to where to park safely he ignores the request which inevitably ends in a barrage of abuse.
Can we ask him to oblige.
many Thanks
Paul Berresford
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DPD
I live in Edinburgh and I've had just over 60 parcels delivered by DPD in the last year do you know how many I've received none even when I leave delivery instructions I still get failed delivery when I've rang customer service to have it sent back to sender they still send it out for delivery to get another failed delivery last time I phoned they guy hung up the phone mid conversation on purpose I put in a complaint never ever got a reply I don't use them atol now only writing this now as I've got another parcel coming though DPD and I can't contact the seller to cancel so I know myself I'm just going to get the same as 60 before and there is no point in talking to customer service about it cause they do nothing to fix it say they will then do what they want to after
Desired outcome: N/A
Poor Service & Frustrating Experience with DPD UK - A Review
! I called them up and they just kept passing me around to different people, it was really annoying. When I finally got someone who seemed to care, they said they would investigate and get back to me, but I never heard anything again. I ended up having to reorder my package from somewhere else. I'm so disappointed with their service and I don't think I'll be using them again anytime soon.
DPD UK messed up my order in a major way, it was a big hassle for me. I was expecting a package delivery and I was looking forward to it, so imagine my surprise when it never showed up. According to them, they delivered it to my address but nobody was at home to receive it. What a bunch of lies, I tell you! I tried calling their customer service to rectify the situation, but it was really frustrating because they were just passing me from one person to another, and nobody seemed to be able to help me out.
I got lucky once and finally spoke to someone who sounded like they could help me out. They told me that they would look into the matter and find out what went wrong. However, I was really disappointed because I never heard back from them. I knew I had to take matters into my own hands, so I went ahead and ordered the package from another company instead. I don't think I'll be using DPD UK's services anytime soon, and I'll be spreading the word about their poor service.
Dpd.co.uk Lost My Parcel and Provided Poor Customer Service - A Disappointing Experience
I recently used dpd.co.uk to send a parcel but unfortunately, it got lost in transit. I tried reaching out to their customer support but they kept saying it would be delivered the next day. However, after waiting for two weeks, I decided to cancel it and get a refund. It was a waste of my time and unnecessary stress.
I was really disappointed with the service provided by dpd.co.uk. It wasn't a pleasant experience at all. I had expected my parcel to arrive on time but it never did. It's not just about the inconvenience, it's also about the disappointment you feel when you're let down by a service you trusted.
I would advise anyone to stay clear of dpd.co.uk. If you value your time and your peace of mind, don't risk sending your parcel with them. There are better courier services out there that you can use instead.
In conclusion, my experience with dpd.co.uk was disappointing. They lost my parcel and kept giving me false hope that it would be delivered soon. It was a waste of my time and I wouldn't recommend their services. Find a better courier company that you can rely on, one that won't let you down like dpd.co.uk did to me.
Disappointed with DPD UK's delivery service and lack of care for fragile items
Dpd UK ain't the best in my opinion. They got one job and that's to get my stuff to me in one piece, but they don't seem to take much care. Last time they dropped my box and it ended up all damaged. And to make matters worse, it was a fragile box! You'd think they'd be more careful with that kind of thing, especially since there's some expensive machinery in there that I needed. I reckon they should take a bit more time and care with every box they deliver. It's not just about me, it's about all their customers. After all, it's their job to make sure we get our stuff without any damage.
Avoid Using Dpd UK for Parcel Delivery as a Seller
Dpd UK is bad, don't use them if you're a seller. I had loads of parcels that never got delivered even though the tracking said they did. It takes ages for customer service to get back to you and when they do they never sort out your problem. They don't even answer your questions most of the time!
my house number 18 driver tries to deliver to16? three times? call center in India ffs just as thick
due to be delivered driver did not attempt to contact me i have a door entry phone system in the flats which did not go off now i have to go out of my way to collect the parcel
i will be informing the company i got the item from of your very bad delivery
was due to arrive between 1029 and 1129 this is being sent at 1125 3/03/2025
Couldn’t believe the driver had damaged my property he drove over my garden ?
I have contacted DPD but guess what no one bothered
About their drivers vandalising property .
He knew he was driving over it
Overview of DPD UK complaint handling
Most discussed DPD UK complaints
DeliveriesRecent comments about DPD UK company
Didn't wait when he heard me talking and shouting saying where are my keys




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what gets done about it, are the board alive? Do they not listen to customers? Do they not understand their system is antiquated? Oh yes I know what it is, they dont want to pay out for customer service agents. well that is fine, if they give the driver contact details to speak to any drop offs that are lost or cannot find the address. THAT IS ALL WE ARE ASKING! JEE WIZZ
Yes it is disgusting. I had one turn up today take a photo of the front of the shops and go, saying i was not in.. I even have back up of another address they can deliver to next door. Neither directions to round the back, where my front door is or the delivering to the next address were adheared to. And the person is coming back again tomorrow. What to do, the same again? if people cannot read english then they should not be delivery drivers. Also why can you not give people the mobile numer of the driver or ask the driver to call if there is any issues with the delivery before leaving, to only come back the next day and to the same. Its fing infuriating.