DPD UK

Delivery driver says they attempted delivery twice, outside the indicated timeslot, while I was at home waiting for the bell to ring. Both times, the driver sent photographs of wrong addresses, although my address is correctly written on the package. Cannot reach company through any communication channel.

Reference, Order N [protected]

1st delivery DEC 4, timeslot 15:58-16:58
Advised driver was late. Delivery "attempted" at 23:38 with photograoh of another home sent. Doorbell never rang, driver never tried to deliver anything.

2nd delivery DEC 5, timeslot 14:30-15:30
Advised driver was late again. Delivery "attempted" at 17:48 with photograph of a second wrong home sent. Doorbell never rang, driver never tried to deliver anything. I was home all afternoon and evening both days.

Took the day off work to be in for an hour time slot. The driver didn't even attempt to deliver, instead took a photo of my rear garden gate, where there isn't a bell or door knocker, and left saying no one was home, even though they could have looked over the fence and seen me through the window.

Called customer services at 11:58 they said the depot had contacted the driver and told them to re deliver. Later in the day I called again 16:44 and 1 was told to give them more time, even though, on my third call at 18:25, they said that the parcel had been returned to the depot at 16:10 and would not be re delivered, the second customer services person would have known this and decided to lie. They also refused to give me any contact information to complain to.

Still don't have the parcel and no idea when it will be delivered. Can't take more time off work and they won't deliver to my work address.
DPD are un professional and ineffective, they should not be in the courier business.

Notified a delivery was to be made when l was away for a weekend, changed the delivery day online, email confirmation received.

Whilst away, l received notification on fb from a neighbour, l didn't know, that my parcels had been left at her address, this was my first day away, Friday.

Contacted DPD online chat, they said the delivery hadn't been made and the parcels were still at depot. Unable to go further they told me to contact customer services by phone, again l was told the parcels were still at depot, this was despite me having a photo of them at the delivery address. I said l wanted the parcels collected and delivered on the scheduled day. The agent stated he would have to contact the depot manager by email and as it was late Friday afternoon l would be contacted Saturday morning.

Saturday l checked the tracking system and saw that it was now showing my parcel had been delivered, it stated parcel had been delivered , signed for by and the time delivered. There was no signature, despite the sender requesting these parcels be signed for.

No contact received Saturday morning and l again contacted customer services, some of the agents were helpful but l did encounter one particularly rude and officious one who tried to blame me and the sender. Again l was told emails would be sent and a manager would contact me within 1 - 2 hours. No call was received.

Monday morning, l again spoke to Customer services and told a manager would be emailed to contact me, not surprisingly l'm still waiting as l write this review over 4 hours later.

There appears to be no customer service charter with this company and all their agents seem to do is say they're emailing a manager to speak to you, forget the inconvenience they cause by their actions.

The companies attitude seems to be supported by providing only two options on their website to make any complaints to them, 1. contact customer services or 2. post a letter.

Obviously option 1 is out of the question as they are part of the complaint and option 2 would be a means of deterring you from complaining.

It is only after searching online that l found an email contact for them.

An additional point is that on their website they say that deliveries left at a premises would be photographed in situ. There has never been a photograph received by me, nor detail of with whom or where the parcel was left!

Waste of time! They lie and drivers deliver to the wrong address and make up excuses. Multiple attempts to deliver my package and nothing. Lies stating package was declined, package delivered.. package on route. Their app, drivers, call centre and even management are a waste of breath. Yep even management. They called and said yes driver deliver to the wrong address - 2 miles away! And you will have to go get it. After finding house the package wasn't even there.. wrong address! Pathetic and I will never buy anything from anyone who uses DPD! angry about this disorganised company is an understatement.

Really bad service. Delivered my parcel to who knows and driver signed for it. Left on someone else's doorstep. The customer service department seems to think that this is acceptable by there drivers and tell you in a nutshell its not their responsibility! Previous occasions they have blagged delivery times and no shows. Taken 3 weeks on one occasion to locate my address. I suppose I did eventually get it and didn't get tired of looking and just left it wherever he could! So who has received my parcel?

Outrageous customer service as well as the delivery service. I have been waiting for the very expected delivery at home while receiving billions of messages from DPD UK about how the driver is nearby, then he is 30 minutes away, then that I am next, and then that the driver missed me when I am sitting right here at home waiting for the doorbell to ring. Now I am expected to go somewhere ON MONDAY to collect the parcel. Any attempts to contact the service via their much-promoted app ended up with two half-hour hanging on the phone, waiting for someone to respond. Eventually, I gave up very frustrated and disappointed. Absolute disgrace

Two deliveries from DPD in four days, first one was damaged, tried to refuse delivery and was told by the Eastern European (Hassam) driver to f*** off as he walked away, abused me in his language before calling me a f***ing c***. Not very professional.

Reported to DPD; no further action.

Waited all day for today’s delivery, got a text to say I was next, van pulls up outside, waits 30 seconds before driving off, instantly get a text “Sorry, we missed you. Your driver Stephen won't be back today but we'll be back tomorrow”.

Tried calling and was fed a pack of lies about how they would get the driver to come back and how the depot manager would call me within the hour, when in reality my parcel was already back in the depot and I’ve still to hear from anyone at the depot.

So when the nice lady in the call centre in India says she is going to escalate this matter what she actually means is, “I’ve listened to your problem but they don’t pay me enough to give a crap, hopefully this’ll make you feel better”.

Maybe I’d be better off relying on the tooth fairy and the Easter bunny than this bunch of wasters.

ABSOLUTE LIARS!

Supposedly an attempted delivery made. Rubbish!

I’ve got full 24 CCTV covering all areas of my property, nobody knocked.

This was on a Monday and now I have to wait until after Monday.

You can’t even file a complaint, they just tell you to get back to the sender.

Lying drivers are getting away with not doing their jobs.

Pathetic company!

If I could give 0 stars I would.

The customer service is non existence, you are not able to contact the local depot to complain to the drivers manager or to even get the name of the depot manager.

The dpd drivers in my area scamming the system by saying the parcles have been delivered within the allotted time slots then making the delivery later in the day.

Recently I paid my supplier for a premium delivery pre 10.30 got a notification at 9.55 from dpd to say delivery will arrive between 10 -11.

Then got another notification from dpd at 10.10 to say no one was in.

When I queried this with dpd customer service they confirmed the driver was not in the area and will ask the depot to contact the driver to return to make the delivery.

The staff are sending pictures of the parcles to the delivery drivers on the road so when they are in the vacinity of the address they are scanning the barcode and marking the delivery as a missed delivery.

This make it look like they have attempted the premium delivery when they haven't.

The driver never returned customer service did not care.

This cost me £600 in loss of work for that day waiting in for the delivery.

Dpd get your act together and sort your drivers out

Yesterday I waited in for a delivery all day, only to get a message that the driver had called with no one at home around 5.30 pm. the photos he uploaded was not of my house (it was a Victorian Street property and I live in a 1970s building). I have tried to contact DPD but am sent around on a doom loop on the website and "customer service" (dis-service) number.

Hi All,we live in a cul-de-sac,with children in residence and Grandchildren visiting,most people knowing this including Delivery Drivers usually drive safely, the driver of FG72HDX on Friday PM 6//12/24, he accelerated hard as he entered the street and then braked harshly,this was observed by myself and a fellow resident,even though the van was unmarked, he was in a DPD uniform, so whether or not he is sn employee or a self employed driver he should,at the very least should represent the brand with respect to all and the company, very bad taste

Your wagon came onto our property yesterday and dropped all its oil onto our brand new tarmac drive, the oil is everywhere it needs cleaning up today as its now going all down our drive and into drainage

The box was somewhat battered. one of the top flap was completely open and the frozen gel pack had defrosted.You can see this on the photo at the door.I am fed up of not get a reply to my emails!
I have even contacted Hamiltons Brixam to to see if they can help which they will if I do not get anywhere with you.
The box of fish cost £76 !
Jennifer

Order placed with company Mirraw on 7 June. Order #M230004341. Shipped from India on 11 June. Arrived Atlantic Hub London 15 June. (Atlantic ref#. [protected]) Cleared customs has been awaiting collection by DPD since 19 June. Continues not to be collected by DPD. DPD number #[protected]. Supplier advised DPD is not collecting parcel. Goods urgently required.

Please advise current situation soonest: Jane Davies. [protected]

e: jane.[protected]@outlook.com

I have trouble with my neighbour and it is very likely that I will have to take her to court for hate crimes. I am also involved with the police regarding her behaviour. Last year, I sent a hard-copy letter to DPD informing them that they should not divulge information about me when delivering parcels. I had a response from DPD (ref 00D4KEqrj._5004KYdAqx). I assumed, therefore, that my data was fully protected.

On 11th January, I had a delivery from DPD and on the notes I instructed the courier about the problem next door and not to take any notice of her behaviour (she will shout and scream at couriers not to park near her house and will sometimes ask the courier who the parcel is addressed to and then take photos of him delivering the parcel to my home). A few days later, the neighbour came out when I was leaving and screamed at me not to tell the couriers what I had said. I would like to know how it was that my neighbour knew this. I have another delivery today [protected]). If the courier gives any information to my neighbour about my parcel, they could end up in court.

The Driver of the following registration ( EK72RGY) was and is constantly abusive when asked to wear a Hi-Viz vest and decides upon himself as to where he parks his vehicle.

Even after requests and being directed as to where to park safely he ignores the request which inevitably ends in a barrage of abuse.

Can we ask him to oblige.

many Thanks

Paul Berresford

I live in Edinburgh and I've had just over 60 parcels delivered by DPD in the last year do you know how many I've received none even when I leave delivery instructions I still get failed delivery when I've rang customer service to have it sent back to sender they still send it out for delivery to get another failed delivery last time I phoned they guy hung up the phone mid conversation on purpose I put in a complaint never ever got a reply I don't use them atol now only writing this now as I've got another parcel coming though DPD and I can't contact the seller to cancel so I know myself I'm just going to get the same as 60 before and there is no point in talking to customer service about it cause they do nothing to fix it say they will then do what they want to after