DPD UK

DPD UK "Attempted" delivery

DPD UK Disgraceful service.

A collection was arranged to pick up two small packages by a third-party company. DPD provided postal labels and delivery date with somewhat vague collection time were emailed to me. I then received another email giving a two-hour time slot and the name of the driver who was supposed to collect the parcels. He did not arrive. Subsequent to this I attempted...

DPD UK Absolutely shocking no stars at all

Had a delivery due for new broadband router and collection of damaged one. I wouldn't be home so arranged a new date asap. Had to sit all weekend again with no tv internet nothing. New time slot given and driver said I wasn't home, despite me being in the front garden cutting grass, he was never near my home. Re-arranged for next day. Given time slot and...

DPD UK Consistently deliver to a neighbour and impossible to change on App

DPD will not allow me to change the neighbour that they will deliver to if I am not in. They do not answer the phone and the live chat just refers me to their app . This is happening regularly with the driver being too lazy to come down my drive so he claims that I am not in and just dumps it with my neighbour who is sick of this and no longer allows me to...

DPD UK Failure on all accounts and most unhelpful customer service

If you are a shipper, please do not use DPD; as it is an incompetent ; useless and most unhelpful Company. Three times DPD mis - delivered parcels to me and lost parcels sent to me despite my property being well signposted and me leaving a picture of it on their App. I also having a parcel delivery box by my front door if I am out. When you ring DPD to...

DPD UK DPD are worse than useless

Dpd do not deliver - even if the item is time sensitive, I have had to cancel my frozen cat food prescription because they just left it outside the gate, they said it was stolen, yet there was no picture of the item and one time they left it outside the opposite site to where I live, both times they did not ring the intercom. They did not deliver my...

DPD UK Said they tired to deliver - they didn't!

I had been in all afternoon/evening waiting for my parcel only for it say that the driver missed me. They didn't miss me - they didn't attempt to deliver to me. The image of the delivery address they apparently attempted wasn't even my address - a simple Google street view would have shown them that. Idiots! my bet was it was end of day and the driver just couldn't be bothered and wanted to get home.

DPD UK Shame I give a minus 5! Why lie about delivering, the driver is miles away

The second delivery attempt didn't get close. It would help if the driver got close to my door before a blurred photo of anywhere! I have cctv that picks up anybody close to my doors. The customer care are in place to be as unhelpful and blame everyone rather than talk to the depot and get the parcel redelivered. They even told me that is wasn't out for...

DPD UK Worst delivery company!!!

I upgraded to a new device with EE, and unfortunately they use DPD for deliveries. My parcel was supposed to be delivered on 18 June, but since then every single delivery attempt has been a complete nightmare. The drivers, Garikayi and Measheck, come to the front of my building, take a photo, and leave without even bothering to ring the doorbell or call the...

DPD UK Too stressful to use this company again

Yesterday, Tuesday 30 June 2026, I was given a delivery slot of 1630-1730 for the delivery of a parcel. I followed the progress of my named delivery driver, Zachary, online. At 1720 the tracking indicated that the delivery would be made in approximately 15 minutes. At 1740 the screen changed from the map to a message to say that the delivery could not be...

DPD UK Missed delivery

After paying £9.99 for next day del, was hoping for a seamless delivery from dad. Not so, checked tracking and could see driver was in my village...hours later, no delivery and would be following day. Same thing following day, was sent photo of delivery driver in village again. Earlier that day I forwarded my mobile number to help driver contact me if...

DPD UK If I could give minus 5 I would - diabolical service

Over the past three days I have had THREE ISSUES WITH YOUR DRIVERS Rizwan Delivery running late - next day parcel from NEXT - never delivered Delivery running late - next day parcel from SKY - never delivered Muhammed Delivery was running late - then got notification delivered - not to me it wasnt ! - Gave my parcel to the wrong address - no idea where...

DPD UK Are dpd prejudice of diabetes 2 hgv drivers

I recently applied via Indeed and the GI Group for a HGV Class 1 trunking position at DPD Durham Depot. My experiance was shocking, dissapointing, stressfull and not what I would expect from such a high profile company. I have to say I had absolutely no issues with the guys at GI Group. I applied online on Indeed and was quickly contacted by the GI Group...

DPD UK Very poor service

I asked for the parcel to be left in the porch as wasn't going to be home, I had a notification to say it had been delivered and left in the porch... however the picture shows it was left outside the porch. When I returned from work the parcel that was an expensive jacket was gone, clearly someone had taken it! I asked for the parcel to be left in the porch...

DPD UK Formal complaint: missing parcel and damaged delivery

Dear Sir/Madam, I am writing to raise a formal complaint regarding issues with my recent delivery handled by DPD. Firstly, one of my parcels has not been delivered and is currently missing. Secondly, another parcel that was delivered arrived in a damaged condition, and the contents inside were also affected. * Description of issues: * Missing parcel...

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DPD UK Not delivered

I ordered a gas hob from appliance direct and paid for next day delivery i was given a delivery time 9:14- 10:14 the attempt at delivery was to put a card through the wrong letterbox say it would be delivered tomorrow. Now my big problem is the gas man has removed the old unit and cut off the gas now i have to get him to reconnect the old unit and reconnect...

DPD UK Worst courier company ever

DPD UK What has happened to DPD?!

I used to have faith in DPD always delivering things on time but for the past at least six months they have been nothing but a nightmare to deal with (talking as a small business) Every time I have a delivery on the way I am almost guaranteed to receive a text or email to tell me that "Sorry, your parcel is delayed in transit", usually when they have had...

DPD UK Dangerous Driving by KM70MWD - DPD

Unfortunately I cannot give 0 stars, or I would. I was travelling to work today and on the black country route on the way to Great Bridge I had the IDIOT driving KM70MWD right up by backside to the point I had to brake-check him to back off! He was weaving across lanes and was driving without any care for other road users whatsoever. DP should be ASHAMED...

DPD UK DPD forces local company to close

A small local company has been forced to shut it's doors to new orders after repeated failure by DPD to collect their parcels. We are contracted to provide DPD with 200+ parcels a week but this week commencing 12th January we have been forced to stop taking orders while waiting on DPD to collect parcels from Monday and Tuesday. We have 80+ parcels that are...

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DPD UK I would give no stars

There are no positives to share, If I could give no stars I would. My order was initially processed by DPD Ireland and once it arrived in England was transferred to the local team. I received a one hour, morning timeslot for delivery on 31/12/25 with the driver named as Rakshit. Within that hour I received another text advising my item (a very expensive...

DPD UK Delivery driver lied - parcel on doorstep

I am away on holiday but driver left item pictured on my doorstep & messaged me “ Your parcel has been delivered and received by LEE at 13:50 on Fri 19 Dec 2025.” No one called Lee either in or either side of my house. Picture shows parcel on my doorstep. Rang DPD speaking to non English person but he was not interested, stating to get in touch with sender. Disgraceful attitude from all sides.

DPD UK Next Day Parcel Delivery

DPD UK Parcel delivery service

DPD UK No attempt to knock on the door

Hello, I am writing to raise a complaint regarding my delivery today. The delivery window provided was between 14:32 and 15:32, yet the driver arrived at 14:22, which is outside the stated timeframe. I had specifically changed my schedule today to ensure I was home from 14:00 onwards, waiting for this delivery. Despite this, the driver did not knock on...

DPD UK Delivery

A driver attended site yesterday Tuesday 29/09/2026 15:32 and chose to park in a manner that blocked the entrance while making a delivery. When challenged, the driver stated that it was his first time on site. However, Reception confirmed that he has attended on numerous previous occasions. On leaving, he then exited via the wrong side of the turn-in from...

DPD UK Delivery

Ref 15505619591098 My parcel was not delivered today, I was told it was going tp be late then I was told the driver missed me but I was in my house and they definetely did not come. I am furious I paid for a premium delivery on sat and it did not come and again it has happen today. I have taken time off work both times and this is a package which I urgently need.Could you let me know what is happening please

DPD UK Collection

Collection number 0065 821 367 0 - my wife was waiting at home on friday 4/9/26 - 13 ashby close west wickham kent br4 9fj - this is the second time we have had to wait to have our defective de longhi coffee collected.We were given times when dpd were going to call but no one did call or no calling card was left.I would like a 3rd collection appoinment made...

DPD UK I am complaining about my 4 parcels collected in UK on Thursday 20th August 2026.

The circumstances surrounding this shipment are extremely concerning. Four parcels were prepared and handed over for collection, and all four parcels were physically collected by the DPD driver. The parcels were due to be delivered in Ireland on Monday, the 24th, 2026. However, they were not delivered, and, more importantly, I received no communication...

DPD UK Delivery

I've been in waiting for the delivery, driver didn't even ring the bell just took a picture of my building and declared he attempted the delivery. I've been waiting in the whole morning, put off my whole day to ensure i could receive the parcel. Total waste of time and effort, and money at this point! Will I even get my parcel at this point!? [protected]

DPD UK Lack of delivery : 1550 4665 234 520 9

I ordered an item from Dimplex. Delivery was scheduled for 13 July 26. I received a text from DPD to say that the driver is 3 minutes away. He didn't arrive and got a photo of the backend of factory or something. I send the Customer Services my W3W and requested the delivery to be put on priority. 14 July. I get a text from DPD that the drive is very close...

DPD UK dreo quiet tower fan for bedroom& home, 25ft/s powerful airflow

6/30/2026 Customer Service: 3415147090. DPD claims it tried to deliver this fan twice and that's a LIE. In both occasions my daughter was 20 steps from the door and they didn't ring the bell and it works very well. The second time Uber Eats had just rang the bell to leave a meal 5' earlier to the supposed "sorry, we missed you" from DPD. DPD claims a...

DPD UK DPD local driver Ryan

Parcel tracking number. 1597 6706 862 896 due to be delivered to Moor View ( no number ) Castle Hill.Holmesfield, Dronfield S18 7WQ The parcel was expected yesterday but,although we were at home (all 3 of us ) at the time of delivery there was no indication that the delivery was being made until the message and photograph of the house 2 doors away from u...

DPD UK Delivery

I had a moonpig delivery scheduled for today (26/06/2026) that was sent by DPD. I updated the delivery details to state the safe space was to be the neighbours, specifically mentioning the package should not be left on the doorstep. upon reviewing the tracking details further I realised the option to have this delivered with a neighbour was separate to the...

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DPD UK Parcel delivery

15509743711567 June 3 It;s 5 days - no parcel DPD not receiving phone calls (They say there's a fault in their system) June 4 09.24 I left a message to leave the parcels in a specific place - knowing we would not be home. June 4 12.53 the parcel came but was not delivred "We missed you" June 5 We missed you - again June 8 Parcels returned to...

DPD UK Wrong address, GPS location also wrong where it was left, £2000 of PC in Cardboard LEFT IN THE RAIN

Could not beore dissatisfied, let me count the issues. 1) The DPD app appears not work in Northern Ireland postcodes, so I could not accurately track or easily contact the DPD services when my £2000 PC failed to arrive on the 29th May 2) I phoned the DPD team and the gentleman ultimately said he couldn't help. So I had to guess it would be delivered on...

DPD UK Your failure to deliver my package

I placed an order with Amazon and it was sent to DPD for delivery last week, but it would seem that it is being held at your Lincoln facility. I have contacted Amazon and the seller along with DPD a number times, so fare all I have been told by your customer service is you (DPD) don't have my email address but the package will be delivered tomorrow. A...

DPD UK Formal complaint – suspected theft / misconduct by delivery driver

Dear Sir/Madam, I am writing to lodge a formal and serious complaint regarding the conduct of one of your delivery drivers and the disappearance of my parcel. On 10/04/2026, your driver attempted delivery and pressed the intercom for only a few seconds. Although I initially missed the call, I immediately used the intercom app to open the door remotely. I...

DPD UK Delivery of live plants that should have been next day but took over week.

Three roses were delivered a week late and in very poor condition.  We were here but The delivery man didn't even bother to ring the doorbell?  I have enclosed photos.  One pot had virtually no soil as it was all at the bottom of the box. One other pot is split and damaged. One rose may survive (?), but I am not impressed at all. The soil is dry and...

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DPD UK Damaged parcel and failed delivery

On the 18th January I sent a water softener from Oxfordshire to Leicester to be repaired. It arrived at Leicester depot and sat outside for about ten days, never getting to it's destination. It then started it's journey back to me. It arrived at my front door with the driver dumping it, ringing the bell and scarpering back to his van befor we opened the...

DPD UK Yeep collection from dpd

i placed my parcel in the Yeep box on the 10th February and this has not been picked up this is a faulty return to shark. this is not a cheap product and I'm currently out of pocket. i have called daily and have been promised every time this will be picked up but each day nothing! parcel number 15505365500339Y

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DPD UK Delivery not attempted

I received a message informing me that a delivery would arrive and a time slot for when it would arrive. No delivery arrived during that time, and then I received a message that a delivery was attempted but that no-one was in, which I know full well was untrue. Upon checking the status updates for the delivery, I saw that the update about the delivery...