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Billion Stars Express
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1.2 346 Reviews

Billion Stars Express Complaints Summary

17 Resolved
329 Unresolved
Our verdict: If considering services from Billion Stars Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:01 pm EST
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Billion Stars Express Unprofessional driver and delayed plans

Took bus from Lavender mrt to KL scentral. 2pm bus was postponed to 3pm. Eventually bus move at 4pm. Didn't inform us the delay which is definitely unprofessional. My ticket was direct to KL Sentral but the bus stopped at Melaka without prior notice and stopped at TBS. This has affected our plans in KL. When consulted the driver about the sudden changes of the stop, he was rude and told us to shut up. He also waited at the stop for more than an hour just to send a passenger to Penang. We demand an explanation for this issue.

The bus driver was unprofessional and was rude. The overall experience sucks and we demand refund for this.

Bus number:

VAV 9657

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8:08 am EST
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Billion Stars Express Bus arrival delayed

The bus arrived an hour late and took three breaks of 30 to 45 minutes each time, resulting in a longer arrival time at the destination. From 7.45p.m (Sunday) to 1.40a.m (Monday).

The bus ticket I bought was from tbs to woodland checkpoint. The driver dropped the passengers at the Johor checkpoint and left without any notice.

We need to spend another RM3 to take the factory bus to the woodland checkpoint.

Claimed loss: RM118

Desired outcome: Please refund the amount and contact this email [protected]@gmail.com.

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12:59 am EST
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Billion Stars Express Service really really disappointed me...

We have bought the ticket to depart from tbs at 1pm, but until now already 1:43pm still at tbs..In addition, we are not in the bus we booked. We are in another bus etika under same company. Some more, we got the seat is slot in seat.

I tau mungkin tak kan pi selesai isu ini. Tapi, tolonglah tengok isu ini seriously...🙏🙏🙏 kali pertama I duduk, ini last kali I duduk juga..

Sekarang sudah pukul 1:48pm, baru mau depart from tbs kl...

Desired outcome: I appreciate if you could reply and get us refund because we booked is expensive bus, but in return with cheap bus...

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Is Billion Stars Express legit?

Our verdict: Complaints Board rates Billion Stars Express highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 4% resolution rate for complaints about Billion Stars Express raises questions. Diligently reviewing Billion Stars Express's client feedback and resolution practices is recommended for those considering Billion Stars Express's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Billion Stars Express earns 87% level of Trustworthiness

Excellent Trust Notice: Billion Stars Express near-perfect at 87% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Billion Stars Express. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Billion Stars Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Our scan shows Billion Stars Express website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Billionstarsexpress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Billion Stars Express's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 4% of 0 complaints being resolved.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Billionstarsexpress.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The billionstarsexpress.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that billionstarsexpress.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • We found that the technical contact email address for Billion Stars Express is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • We conducted a search on social media and found several negative reviews related to Billion Stars Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • The use of a free email address for contact on billionstarsexpress.com may be a red flag indicating potentially unreliable or fraudulent activity.
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12:20 pm EST

Billion Stars Express Timing

Billion Stars Express , 15 December 2023, 4.30pm bus from Penang-KL..I'm still at Penang Sentral at 7.15pm. Just reached KL Sentral at 1am. Bus driver go missing without any regards of hungry passengers with plans to reach KL within reasonable time. Are you paying for our delayed journey? Pay our food or medicine if we all get gastric? Pay for our Grab instead of lrt because we don't even know we can get the last train now? Lucky my kids didn't travel with me this time. I'll never travel with this company ever again. The most irresponsible and unethical bus company. Dah lah kerusi rosak pulak tu. Deleted off my comment and no apology. Customer Service goes into the drain.

Claimed loss: Loss of 3 hours and had to use Grab instead of LRT. RM50.

Desired outcome: I would like an apology, compensation and someone to govern the drivers from doing decision of delaying our journey. Al

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2:16 am EST
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Billion Stars Express Services

1. My ticket was 4:30pm but bas arrived on 5:30pm
2. I buy my seat a1 but suddenly he change me to sit at the back in group of men
3. He stop the bus for buying his drink
4. To many stop for toilet
5. He wait for someone just because want to deliver something about half an hours
6. Too slow! Penang only took 5hours only but the drive 9 hours 5:30pm-2:30am.
Please take this actions seriously! There have many passengers inside! We pay for this not free! Give me back my money!

Desired outcome: Bus registration number/plate number DDK 7111

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vincent829
Pulau Pinang, MY
Dec 12, 2023 2:17 am EST

I took same bus and not satisfied with the driver.

Bought the ticket on 4.30pm but bus arrived on 5.30pm. I noticed the bus wasn't came from other place, It was actually parked behind Sungai Nibong Terminal and only depart on 5.30pm.

Stopped at Penang Sentral about half an hours. Halfway stop at R&R another half an hours. After exit Plaza Toll Jalan Duta stop again at Shell Petrol Station. Reached Hentian Duta about 12.30am. Total travel time from Sungai Nibong to Hentian Duta, 8hrs. Seriously?

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12:03 pm EST
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Billion Stars Express I'm complaining about staff

Billion stars express

My brother took the bus on sunday 3 december 2023 time 23:35pm at bus terminal penang sentral. The bus driver quarrel with my brother for seat.. My brother already booked that seat but that bus driver said go sit other seats because that bangladesh men want seat here... How the bus driver can said like that... Because my brother already booked that seat by online... After that the bus driver keep saying some get up from here then blackmail my brother using some rude words... Lastly I want to customer service how can change the seat because my brother already booked and pay it for that seat... Please take action... Thank you!

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11:46 pm EST
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Billion Stars Express Bus condition and service

Such a waste for my money and I m a pregnant women took sit 3b and 3c but end up sitting at last row of the bus which is really inconvenience

Driver act like not responsible

Be fair for the money ur company has been charged

By the way I was travelling from jb to ipoh which is really hell to be in this bus ahd 6855

Too noisy

If customer allowed to sit anywhere means then why should I have to choose the seat while make payment in easy book

I need a clarification

Is this a way for scam peoples money

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9:31 pm EST
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Billion Stars Express Everything

Bus No: W 6601 G

Depart date: 25 Nov 2023 09.30am

My bus was scheduled to be 09.30am and was delayed FOR MORE THAN AN HOUR. Seats were not clean as well and it smelled like cigarettes.

When the bus had arrived I checked with the driver whether is the correct bus and he refused to answer told me to check with others.

Terrible service.

No more next time with Billion Star.

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3:16 am EST
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Billion Stars Express Delayed for several hours, I didn’t received any updates on this and no messages responded to, and no calls answered.

Respected Sir/ Madam,

This is to most humbly inform you that my name is Helem Ng and I am writing this letter to request a refund of the ticket amount of RM140.

Respectfully, I would like to bring into your consideration that on 11 Nov 2023 8:00AM, I booked bus ticket from Billion Stars Express, from Penang Komtar to TBS (Terminal Bersepadu Sela).

Due to our bus being delayed for several hours, I didn’t received any updates on this and no messages responded to, and no calls answered. I would like to cancelled the tickets 11 Nov 2023 8:00AM, Ticket ID: [protected] & [protected] Coach Code: 24_seat_PNG ALL_JB-3, Seat: 4B, 4C (adults) and 13 Nov 5:00PM, Ticket ID: [protected] & [protected], Coach Code: 24 (P)_TBS_DUTA_[AMJ]_BTW_PNG-4, Seat: 4B, 4C (adults), prior to the boarding time which makes me eligible for Complete refund for the cancelled tickets.

Therefore, I request you to kindly proceed with the refund formalities in order to prevent any delays. Kindly oblige me with the same.

Claimed loss: 140

Desired outcome: 140

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12:25 am EST
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Billion Stars Express The customer service

The bus trip is on 13/112023 from Tun Aminah to TBS and the bus is STAR BILLION BUS . The driver is being so rude . My seat is suddenly same with other passengers and the driver is do nothing . I ask him properly “hi my seat is same with other passengers so how to solve this ya” and the driver suddenly say “hi..hi.. you don’t know how to give SALAM” ? I’m totally don’t know he is islam cause his face is like INDIAN . He just do nothing about this . he just ask me to just seat anywhere ! The bus trip should be at 12:30pm but bus is coming almost 1pm !. NOT RECOMMEND THIS BUS . ITS SO MANY BAD RATING ABOUT STAR BILLION BUS .

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9:36 pm EST

Billion Stars Express Poor and bad driver attitude

Hi,

My trip is from Sungai Nibong to KL Sentral on 9th Nov 2023.

The bus should arrive 8.30am but the driver came around 8.55am and then he took off 9.05am.

It's already late and then the assistant order food via phone and pick up the food from Seberang and then drop some things in BM. He did that and wasted more than an hour. Lots of customer feel very pissed off at this point.

The bus driver is very irresponsible.

He being rude to customers and doing his personal agendas during working time us unacceptable.

I can't reach extremely late at this point.

I will not choose this bus service after this.

Desired outcome: Improvement of the service and fire the driver and his assistant.

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9:40 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Billion Stars Express - Unacceptable behaviour of driver

To whomever it may concern, Dropping this message to raise a complaint against the driver. Following are the details: Departure date and time: 3rd November, 2023 at 12:30pm. Route: Berjaya Times Square, Kuala Lumpur to Kitchener Complex (Lavender MRT, Singapore) 1. When the bus reached Berjaya Times Square, my Fiancé went to the driver to check if it...

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9:28 am EDT
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Billion Stars Express Driver smoke while driving

The irresponsible driver smoked cigarette two times on the trip from Awana Bus Terminal Genting Highlands, departing on 7.40pm to TBS station, arrived on 9.05pm, happening on 1st Nov 2023.

The smell was so irritating that all passengers have to cover up their nose with the cloths, and there were kids on the bus.

Bus plate number is: PPF6555.

Coach number is : 24_AWANA_GBK_KL_KLG/SA_PROMO - 1

My ticket ID is: [protected]

Desired outcome: Strictly prohibit the driver from smoking while driving.

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8:33 am EDT
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Billion Stars Express Hygiene of the bus

Bus No: KFH 9333

The journey from Penang to KL took me 8 hrs. But it understood, as the traffic was damn bad that day. The issue that came to my attention is the HYGIENE! I got bitten by bed bugs while I’m on the bus. It was so painful and itchy. It’s been there for 3 days, and the symptoms have gotten worse and worse. I thought it would be cheaper for me to ride a bus back to my hometown, but unfortunately, it cost me more as I had to pay for the medications on top of the discomfort. It would be much appreciated if I could get a reply from you.

Desired outcome: Please refund and pay for the medical compensation

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12:44 pm EDT
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Billion Stars Express Bus operator simply chenge my seat without obtaining my opinion

The bus operator change my prebooked seat 2A without obtaining my agreement. He claimed all Billion Star buses are free seating. The behavior of the bus operator is very irresponsible completely unacceptable.

My ticket number is BSE231000002525 traveling from TBS to Sg Nibong, Penang on 17 Oct 2023 (12.30am).

Please seriously look into this complaint and revert your investigate finding.

From a very frustrated customer

Alex

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9:58 am EDT
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Billion Stars Express Customer service kurang ajar biadap. Jam 9.30 pm 12/10

Bas jam 9.15 pm muar - tbs, sy tunggu dari jam 8.30 pm... Tiada satu bas billion star yg lalu.. Call customer service, tidak membantu biadap kurang ajar! Dari jam 8.30 tunggu di bas stand maharani tapi satu bas billion star express pon tak ada, bas jam 9.15 pm. Call customer service biadap dan tak membantu. Kurang ajar customer service [protected]! Biadapppp kurang ajar!

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Update by jpp nabilah kamaruzaman jpp nabilah
Oct 12, 2023 10:02 am EDT

bas jam 9.15 pm muar - tbs , sy tunggu dari jam 8.30 pm ... tiada satu bas billion star yg lalu .. call customer service , tidak membantu biadap kurang ajar ! dari jam 8.30 tunggu di bas stand maharani tapi satu bas billion star express pon tak ada , bas jam 9.15 pm. call customer service biadap dan tak membantu. kurang ajar customer service [protected] ! biadapppp kurang ajar !

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12:58 pm EDT
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Billion Stars Express Service & tickets checker damn baldy rude

My journey with my family on Oct 23, due to old age I have choose the seat on the middle row, idiot ticket check says itz free seat, when I get in to the bus everyone have taken their seat and my family get a behind seat, idiot service then the bus are very smelly, dirty, the seat are dusty, the curtain smelly, no air conditioning in the bus, not suggesting to take the bus , ITZ Very VERY DAMN BAD SERVICE PLEASE DON'T WASTE UR MONEY, THIS BUS SERVICE ARE THINKING MALAYSIA ALSO AS FOREIGNERS, [censored]ING SERVICE

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9:46 am EDT
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Billion Stars Express The service

At first the service of billion star express especially at “ ETIKA BILLION STAR jalan duta “ the service is so [censored]ing bad tht I can’t expect. I’ve requested my tickets to pineng in 1/9/23 at 6pm n just now the guy (aaijan) last minute he just give 7pm tickets n the bus arrived at 830pm Like srsly? When I ask the worker at the counter they give too many excuses, then wht should I do? it is your staff problem u should no how to budget the time is it? n I am your customer! Why they need to give too many excuses?. And second when I was in the bas they not give me my truth seat n the worker off the bas just said “ go get the available seat there “ n it doesn’t care about our customer seat? This is too [censored]ing bad service! The tickets price does not match the servis! Please take action!

Desired outcome: Please make improvementPlease take action at (ETIKA BILLLON STAR JALAN DUTA ) abou the service n the staff

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3:42 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Billion Stars Express - Counter staff

On September 30th, 2023 at 2:58pm. I arrived at the counter before the boarding time at 3pm and enter the counter and the old folks lady ask “did you have ticket” and i said “yes” while showing my printed ticket. Then she ask me to get into the bus. Once i get into the bus, i heard that old lady is yelling at me from inside the counter. I immediately...

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12:16 am EDT
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Billion Stars Express Wrong seating? Inappropriate attitude by their drivers

I booked a trip and travelled yesterday from TBS to Singapore. Initially i booked single seat and the bus timing was 11.45pm but bus came around 12+ which is still not bad but when I wanted to find my seat the driver said just sit anywhere and I did informed him nicely that i booked for single seat but he was so dam rude and said" I said just sit anywhere so just follow me, if no just wait and take next bus"

This was the exact words said by the driver.

WTH man. Do we look like stupid to book single sit and forced to sit beside a stranger and a guy somemore where I was a girl travelling alone in midnight plus they could even say in a very polite way but this is ridiculous. The worst company ever!

Desired outcome: I wanted a refund for this as I didn't get what i booked for and for the driver's inappropriate behavior.

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Billion Stars Express In-depth Review

Company Overview: Billion Stars Express is a reputable bus company that offers reliable and comfortable transportation services throughout Malaysia and Singapore. With years of experience in the industry, they have established themselves as a trusted choice for travelers.

Services Offered: Billion Stars Express provides a wide range of services, including express bus transportation, charter services, and tour packages. Whether you are traveling for business or leisure, they have options to suit your needs.

Pricing and Value: The pricing of Billion Stars Express is competitive and offers good value for money. They provide affordable fares without compromising on the quality of their services. With various ticket options available, you can choose the one that best fits your budget.

Customer Service: The customer service of Billion Stars Express is commendable. Their staff is friendly, professional, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service to ensure a pleasant travel experience.

Booking Process: The booking process with Billion Stars Express is simple and convenient. You can easily book your tickets online through their user-friendly website or mobile app. The step-by-step instructions make it hassle-free to secure your seats in advance.

Fleet and Amenities: Billion Stars Express boasts a modern fleet of well-maintained buses. Their buses are equipped with comfortable seating, ample legroom, and air conditioning to ensure a comfortable journey. Additionally, they provide amenities such as onboard entertainment and Wi-Fi on selected routes.

Safety and Reliability: Safety is a top priority for Billion Stars Express. They adhere to strict safety standards and regularly maintain their buses to ensure a safe and reliable travel experience for passengers. Their experienced drivers are trained to prioritize passenger safety.

On-Time Performance: Billion Stars Express is known for its punctuality. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled. This reliability makes them a preferred choice for travelers.

Route Coverage: Billion Stars Express has an extensive route coverage, serving numerous destinations in Malaysia and Singapore. Whether you are traveling within a city or between different states, they have a wide network that allows you to conveniently reach your desired location.

User Experience (Website and Mobile App): The website and mobile app of Billion Stars Express are user-friendly and easy to navigate. You can easily search for routes, check availability, and book your tickets with just a few clicks. The interface is intuitive, making the user experience seamless.

Customer Reviews and Ratings: Billion Stars Express has received positive customer reviews and ratings. Customers appreciate their reliable service, comfortable buses, and friendly staff. The overall satisfaction of passengers reflects the company's commitment to providing a quality travel experience.

Additional Features or Benefits: In addition to their transportation services, Billion Stars Express offers various additional features and benefits. These may include loyalty programs, special discounts, and exclusive offers for frequent travelers. Keep an eye out for these perks to enhance your travel experience.

Conclusion and Recommendation: Overall, Billion Stars Express is a reliable and customer-oriented bus company that offers a comfortable and convenient travel experience. With their extensive route coverage, competitive pricing, and excellent customer service, they are a recommended choice for both local and international travelers.

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Billion Stars Express contacts

Phone number

+60 111 066 1111

Website

billionstarsexpress.com

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