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Billion Stars Express Reviews 358

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1:17 am EDT
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Billion Stars Express Rude Driver & Worst Experience with Billion Stars Express

I often travel between KL and JB using various bus services, but my recent experience with Billion Stars Express was the worst yet. I had purchased a ticket for a 9:00 am departure from KL to JB and arrived at TBS by 8:00 am, prepared to board by 8:45 am. Unfortunately, I ended up waiting over an hour before a different bus (KBES) arrived. When I asked the driver why a different bus had shown up instead of Billion Stars Express, he impatiently questioned why I was asking so many questions. He then rudely prevented me from boarding and told me to request a refund instead. Pressed for time due to an important meeting in JB, I attempted to board anyway, but the driver became aggressive, pushing me back and nearly causing me to fall. Feeling unsafe, I ultimately decided to request a refund.

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9:01 am EDT
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Billion Stars Express Tak on time , lewat , driver pun tk mesra suka marah orang

bas paling teruk saya pernah naik , sudahla driver pun kurang ajar , banyak kali kena mcmni , atasan tolong la ambil tindakan , dah ramai kena dengan billion star, plat bas DBT 1155 , Sungai nibong - Melaka Sentral 8.30 sepatutnya sudah disini , sampai sekarang dekat jam 9 blum sampai , sangat teruk tak on time , buang masa org , saya akan boikot billion star ,saya takkn recommend dekat org lain, takkn nk tunggu bisnes jatuh baru nk ambil tindakkan

Recommendation: tidak recommend untuk orang

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12:00 am EDT
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Billion Stars Express Disappointing experience with billion stars express

After reading several reviews and considering the experiences shared by other customers, I must say my journey with Billionstarsexpress was highly disappointing. The bus was delayed, the staff were unhelpful, and the overall service was below par. From the lack of information to uncomfortable conditions during the ride, it was not the experience I had hoped for. I would advise potential customers to be cautious when choosing this service.

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  1. Pros
    1. Extensive Route Network
    2. Competitive Pricing Options
    3. Online Booking Convenience
    4. Frequent Departure Schedules
    5. Modern Fleet with Amenities
  1. Cons
    1. Limited Route Coverage
    2. Inconsistent Service Quality
    3. No Loyalty Rewards Program
    4. Minimal Ancillary Services
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3:18 am EDT
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Billion Stars Express Dangerous and unprofessional

Avoid at all cost. After starting 30 minutes late from Penang , ( that can happen and wouldn’t judge on 30 minutes delay, the driver stopped for half and hour almost an hour in the middle of nowhere to wait fur a “passenger”. The passenger was not a passenger but either a friend or a member of the staff …we were slready 1:30 minutes late . he sat in front of the bus talking with the driver. Then the driver went full speed ( no respect at all with distance for breaking …) constantly obey the speed limit, the bus was equipped with one of these alarm … and it kept beeping … this is all very concerning already when I heard music seating behind the driver on the first row. I took a look at him and he was littarelly watching videos on YouTube or whatever while driving … this company should not even be allowed to drive buses , stay alive and avoid it : bus KDW2311 Penang KL on the 17 April 2024 what a shame ….. departure 10:00 am when the real time was more 11:30 from after the Penang bridge

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1:06 am EST
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Billion Stars Express Ticket to Seremban 1330 but bus reach at1405 worst

Who want to pay my 35 minit

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Update by Yuvintheren Yuvintheren

Bus late 35 m

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Billion Stars Express Complaints 353

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3:02 am EDT
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Billion Stars Express Stolen Luggage Incident on Bus PRE 7999 – October 31, 2024

To whom it may concern,

My luggage was stolen on bus PRE 7999 on October 31, 2024, during the journey from Penang Komtar to Melaka. I only realized it was missing when we were transferring to a different bus.

This is completely unacceptable. I have heard concerning things about your company, but I never thought I would experience theft firsthand. I strongly suspect involvement from within your organization, and it is truly disappointing to feel such mistrust.

And thank you for your mistreatment and bad services because I tried to call, but everybody blocked me proving that this company is involved of stealing from people.

Claimed loss: luggage 25kg (black)

Desired outcome: Find it, but I have doubt that it would happen because it seems to be a serious business with the company to steal from people

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G. Koepp
Nov 01, 2024 4:03 am EDT
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Contact Billion Stars Express’ customer service in writing, detailing the theft and providing specifics on the bus route and date. Request immediate assistance in locating your luggage and reimbursement for the loss if it’s not recovered. If you’re unable to reach them, consider filing a report with local authorities, as well as lodging a complaint with any relevant transportation regulatory bodies in your region.

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Author of the review
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Cassandra89-
poissy, FR
Nov 01, 2024 4:06 am EDT
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Replying to comment of G. Koepp

I tried to contact them, but they never answer and I also made a complaint at the police station. That’s all I can do Unfortunately! The company refuse my call is some of them just block me

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11:36 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

The bus was late for 2 hours and they tried changing the time of our original booking from 10:15 to 11:45 and gaslighting us telling that we were late but we were already there around 10:00 pm. They sent a bus with broken seats and very dirty and it is like a 3rd party bus. The customer service was very rude telling us that there is traffic when 4 bus have...

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6:59 am EDT
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We booked Billion Star Express bus to return to JB Larkin Sentral from KL TBS on 8/6/2024 at 5pm. Guess what! Almost 7pm, we are still waiting at TBS. Staffs at counter chit chat but no one make inititiave to inform and update passengers on the delay. When someone is asking just said on the way and delay without apologize at all. I wonder buses are on...

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Is Billion Stars Express Legit?

Billion Stars Express earns a trustworthiness rating of 72%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Billion Stars Express is generally legitimate and safe for transactions. However, with a resolved complaints rating of 5% we recommend that you stay careful. Before interacting with Billion Stars Express, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Billion Stars Express. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Billion Stars Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Billionstarsexpress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Billion Stars Express's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 5% of 5 complaints being resolved.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • There was some difficulty in evaluating or examining the information or data present on the billionstarsexpress.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Billionstarsexpress.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The billionstarsexpress.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that billionstarsexpress.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • We found that the technical contact email address for Billion Stars Express is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • We conducted a search on social media and found several negative reviews related to Billion Stars Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • The use of a free email address for contact on billionstarsexpress.com may be a red flag indicating potentially unreliable or fraudulent activity.
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2:03 am EDT
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I am an Indian tourist. I left behind a black plastic shoe bag with 2 brand new Adidas shoe boxes with new shoes inside when I got down at Hentian Duta stop, Kuala Lampur, on 28.5.24 afternoon around 3.30m. I was travelling by Billion Stars Express bus number W6603G from Penang to KL. I desperately tried to contact the Billion Express helpline but they did...

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12:32 pm EDT
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This is the first time I taking this billon stars express and I had the worst experience with this bus service. I booked a bus ticket scheduled for 10:30 PM. However, on the morning of the travel day, a staff member contacted me via WhatsApp to inform me that the bus had been rescheduled to either 9:30 PM or 11:30 PM. Given no other choice, we opted for the...

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10:28 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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This review was chosen algorithmically as the most valued customer feedback.

The office operator at Trans star office Nancy was extremely rude in conversing. She didn't let me sit in the office to wait for Billion Star bus scheduled at 8.45am, March 4 from Grantall Mall, McPherson. Nancy was extremely rude at that time saying "are you listening to me?", go outside and sit and wait for 3rd party billion star bus. It costed me whole...

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7:41 am EST
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Billion Stars Express Express bus service

3rd March 2024

7pm

I've booked a ticket to go to Sg. Nibong from Hentian Duta.

I rushed from Puncak Alam and reached Hentian Duta at 6.45pm.

Then, I went to counter No. 14 to check in and the receptionist told the bus will be late about 30 mins to 45mins.

I said okay and waited at the platform for the bus.

Now it's 8.45pm and the bus still haven't arrived yet.

I went to the counter again to approach the receptionist, she said 'the bus is still at TBS and the driver yet to move from there's and she suggested me to take BAS PERSIARAN.

I was like, WTH, I paid for express bus service to reach as fast as can to Penang because I need to go to work at 7.45am.

Billion Star, what kind of service you guys providing for the public?

Claimed loss: I lost my precious time which I can't ever get back

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12:01 pm EST
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Billion Stars Express Unprofessional driver and delayed plans

Took bus from Lavender mrt to KL scentral. 2pm bus was postponed to 3pm. Eventually bus move at 4pm. Didn't inform us the delay which is definitely unprofessional. My ticket was direct to KL Sentral but the bus stopped at Melaka without prior notice and stopped at TBS. This has affected our plans in KL. When consulted the driver about the sudden changes of the stop, he was rude and told us to shut up. He also waited at the stop for more than an hour just to send a passenger to Penang. We demand an explanation for this issue.

The bus driver was unprofessional and was rude. The overall experience sucks and we demand refund for this.

Bus number:

VAV 9657

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8:08 am EST
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Billion Stars Express Bus arrival delayed

The bus arrived an hour late and took three breaks of 30 to 45 minutes each time, resulting in a longer arrival time at the destination. From 7.45p.m (Sunday) to 1.40a.m (Monday).

The bus ticket I bought was from tbs to woodland checkpoint. The driver dropped the passengers at the Johor checkpoint and left without any notice.

We need to spend another RM3 to take the factory bus to the woodland checkpoint.

Claimed loss: RM118

Desired outcome: Please refund the amount and contact this email [protected]@gmail.com.

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12:59 am EST
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Billion Stars Express Service really really disappointed me...

We have bought the ticket to depart from tbs at 1pm, but until now already 1:43pm still at tbs..In addition, we are not in the bus we booked. We are in another bus etika under same company. Some more, we got the seat is slot in seat.

I tau mungkin tak kan pi selesai isu ini. Tapi, tolonglah tengok isu ini seriously...🙏🙏🙏 kali pertama I duduk, ini last kali I duduk juga..

Sekarang sudah pukul 1:48pm, baru mau depart from tbs kl...

Desired outcome: I appreciate if you could reply and get us refund because we booked is expensive bus, but in return with cheap bus...

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12:20 pm EST

Billion Stars Express Timing

Billion Stars Express , 15 December 2023, 4.30pm bus from Penang-KL..I'm still at Penang Sentral at 7.15pm. Just reached KL Sentral at 1am. Bus driver go missing without any regards of hungry passengers with plans to reach KL within reasonable time. Are you paying for our delayed journey? Pay our food or medicine if we all get gastric? Pay for our Grab instead of lrt because we don't even know we can get the last train now? Lucky my kids didn't travel with me this time. I'll never travel with this company ever again. The most irresponsible and unethical bus company. Dah lah kerusi rosak pulak tu. Deleted off my comment and no apology. Customer Service goes into the drain.

Claimed loss: Loss of 3 hours and had to use Grab instead of LRT. RM50.

Desired outcome: I would like an apology, compensation and someone to govern the drivers from doing decision of delaying our journey. Al

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2:16 am EST
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Billion Stars Express Services

1. My ticket was 4:30pm but bas arrived on 5:30pm
2. I buy my seat a1 but suddenly he change me to sit at the back in group of men
3. He stop the bus for buying his drink
4. To many stop for toilet
5. He wait for someone just because want to deliver something about half an hours
6. Too slow! Penang only took 5hours only but the drive 9 hours 5:30pm-2:30am.
Please take this actions seriously! There have many passengers inside! We pay for this not free! Give me back my money!

Desired outcome: Bus registration number/plate number DDK 7111

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vincent829
Pulau Pinang, MY
Dec 12, 2023 2:17 am EST

I took same bus and not satisfied with the driver.

Bought the ticket on 4.30pm but bus arrived on 5.30pm. I noticed the bus wasn't came from other place, It was actually parked behind Sungai Nibong Terminal and only depart on 5.30pm.

Stopped at Penang Sentral about half an hours. Halfway stop at R&R another half an hours. After exit Plaza Toll Jalan Duta stop again at Shell Petrol Station. Reached Hentian Duta about 12.30am. Total travel time from Sungai Nibong to Hentian Duta, 8hrs. Seriously?

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12:03 pm EST
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Billion Stars Express I'm complaining about staff

Billion stars express

My brother took the bus on sunday 3 december 2023 time 23:35pm at bus terminal penang sentral. The bus driver quarrel with my brother for seat.. My brother already booked that seat but that bus driver said go sit other seats because that bangladesh men want seat here... How the bus driver can said like that... Because my brother already booked that seat by online... After that the bus driver keep saying some get up from here then blackmail my brother using some rude words... Lastly I want to customer service how can change the seat because my brother already booked and pay it for that seat... Please take action... Thank you!

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11:46 pm EST
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Billion Stars Express Bus condition and service

Such a waste for my money and I m a pregnant women took sit 3b and 3c but end up sitting at last row of the bus which is really inconvenience

Driver act like not responsible

Be fair for the money ur company has been charged

By the way I was travelling from jb to ipoh which is really hell to be in this bus ahd 6855

Too noisy

If customer allowed to sit anywhere means then why should I have to choose the seat while make payment in easy book

I need a clarification

Is this a way for scam peoples money

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9:31 pm EST
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Billion Stars Express Everything

Bus No: W 6601 G

Depart date: 25 Nov 2023 09.30am

My bus was scheduled to be 09.30am and was delayed FOR MORE THAN AN HOUR. Seats were not clean as well and it smelled like cigarettes.

When the bus had arrived I checked with the driver whether is the correct bus and he refused to answer told me to check with others.

Terrible service.

No more next time with Billion Star.

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3:16 am EST
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Billion Stars Express Delayed for several hours, I didn’t received any updates on this and no messages responded to, and no calls answered.

Respected Sir/ Madam,

This is to most humbly inform you that my name is Helem Ng and I am writing this letter to request a refund of the ticket amount of RM140.

Respectfully, I would like to bring into your consideration that on 11 Nov 2023 8:00AM, I booked bus ticket from Billion Stars Express, from Penang Komtar to TBS (Terminal Bersepadu Sela).

Due to our bus being delayed for several hours, I didn’t received any updates on this and no messages responded to, and no calls answered. I would like to cancelled the tickets 11 Nov 2023 8:00AM, Ticket ID: [protected] & [protected] Coach Code: 24_seat_PNG ALL_JB-3, Seat: 4B, 4C (adults) and 13 Nov 5:00PM, Ticket ID: [protected] & [protected], Coach Code: 24 (P)_TBS_DUTA_[AMJ]_BTW_PNG-4, Seat: 4B, 4C (adults), prior to the boarding time which makes me eligible for Complete refund for the cancelled tickets.

Therefore, I request you to kindly proceed with the refund formalities in order to prevent any delays. Kindly oblige me with the same.

Claimed loss: 140

Desired outcome: 140

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12:25 am EST
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Billion Stars Express The customer service

The bus trip is on 13/112023 from Tun Aminah to TBS and the bus is STAR BILLION BUS . The driver is being so rude . My seat is suddenly same with other passengers and the driver is do nothing . I ask him properly “hi my seat is same with other passengers so how to solve this ya” and the driver suddenly say “hi..hi.. you don’t know how to give SALAM” ? I’m totally don’t know he is islam cause his face is like INDIAN . He just do nothing about this . he just ask me to just seat anywhere ! The bus trip should be at 12:30pm but bus is coming almost 1pm !. NOT RECOMMEND THIS BUS . ITS SO MANY BAD RATING ABOUT STAR BILLION BUS .

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9:36 pm EST
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Hi, My trip is from Sungai Nibong to KL Sentral on 9th Nov 2023. The bus should arrive 8.30am but the driver came around 8.55am and then he took off 9.05am. It's already late and then the assistant order food via phone and pick up the food from Seberang and then drop some things in BM. He did that and wasted more than an hour. Lots of customer feel very...

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9:40 am EST
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To whomever it may concern, Dropping this message to raise a complaint against the driver. Following are the details: Departure date and time: 3rd November, 2023 at 12:30pm. Route: Berjaya Times Square, Kuala Lumpur to Kitchener Complex (Lavender MRT, Singapore) 1. When the bus reached Berjaya Times Square, my Fiancé went to the driver to check if it...

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9:28 am EDT
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Billion Stars Express Driver smoke while driving

The irresponsible driver smoked cigarette two times on the trip from Awana Bus Terminal Genting Highlands, departing on 7.40pm to TBS station, arrived on 9.05pm, happening on 1st Nov 2023.

The smell was so irritating that all passengers have to cover up their nose with the cloths, and there were kids on the bus.

Bus plate number is: PPF6555.

Coach number is : 24_AWANA_GBK_KL_KLG/SA_PROMO - 1

My ticket ID is: [protected]

Desired outcome: Strictly prohibit the driver from smoking while driving.

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About Billion Stars Express

Screenshot Billion Stars Express
Billion Stars Express is a bus transportation service offering routes across Malaysia and Singapore. They provide online booking for various bus travel options, catering to passengers seeking intercity transfers. Their services include different bus types with varying amenities for travelers' convenience.
How to file a complaint about Billion Stars Express?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Billion Stars Express in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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Ensure to follow these steps carefully to effectively file a complaint with Billion Stars Express on ComplaintsBoard.com.

Overview of Billion Stars Express complaint handling

Billion Stars Express reviews first appeared on Complaints Board on Oct 10, 2013. The latest review Stolen Luggage Incident on Bus PRE 7999 – October 31, 2024 was posted on Nov 1, 2024. The latest complaint Billions Star Bus service to KL at 8.45am, Mar 4th was resolved on Mar 03, 2024. Billion Stars Express has an average consumer rating of 1 stars from 358 reviews. Billion Stars Express has resolved 18 complaints.
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  1. Billion Stars Express Contacts

  2. Billion Stars Express phone numbers
    +60 111 066 1111
    +60 111 066 1111
    Click up if you have successfully reached Billion Stars Express by calling +60 111 066 1111 phone number 81 81 users reported that they have successfully reached Billion Stars Express by calling +60 111 066 1111 phone number Click down if you have unsuccessfully reached Billion Stars Express by calling +60 111 066 1111 phone number 186 186 users reported that they have UNsuccessfully reached Billion Stars Express by calling +60 111 066 1111 phone number
  3. Billion Stars Express emails
  4. Billion Stars Express address
    Gerai 8, Terminal Bus Sungai Nibong, Jalan Sultan Azlan Shah, Penang, 11900, Malaysia
  5. Billion Stars Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
  7. View all Billion Stars Express contacts

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