DPD UK Customer Service Phone, Email, Address, Contacts

Official phone numbers, email addresses, postal details and online support options for DPD UK customer service.

Main Customer Service (UK Parcels)

Primary number

For most UK deliveries: tracking, redelivery, delivery issues and general questions about domestic parcels.

Phone: +44 121 275 0500

Calls to +44 numbers are charged at your standard UK landline or mobile rate (check with your provider).

Mon–Fri

8:00am – 6:30pm

Saturday

8:00am – 4:00pm

Sunday

9:00am – 3:00pm

Bank holidays

Closed

Recommended for missed deliveries, damaged or lost parcels.

International Parcels

Overseas shipments

For parcels going outside the UK, customs questions and international tracking.

Phone: +44 121 389 9845
Email: po.international@dpd.co.uk

DPD Gold Premium Service

Priority

Dedicated support line for customers using DPD Gold premium services.

Phone: +44 121 275 7333

Email Contacts

Email is available for specific services. For the fastest response, DPD recommends the app chat or phone.

Customer Service: customerservices@dpd.co.uk
DPD Local: customer.services@dpdlocal.co.uk
Executive Complaints: execdesk.admin@dpdgroup.co.uk

Dedicated complaints department for serious or escalated issues (3–5 business days).
Social Media Team: socialmedia@dpd.co.uk

Common Issues & Best Contact Methods

Choose the best way to get help depending on your issue.

Issue	Best Contact Method	Typical Response Time
Track a parcel	DPD Tracking Website or DPD App	Instant
Change delivery time/location	DPD App	Instant
Missed delivery	DPD App chat or phone +44 121 275 0500	Approx. 5–10 minutes
Damaged parcel claim	Phone +44 121 275 0500 + online claim form	24–48 hours
International parcels	Phone +44 121 389 9845 / email po.international@dpd.co.uk	Varies
Serious complaints	Email execdesk.admin@dpdgroup.co.uk or written complaint	3–5 business days
Lost parcels	Phone support + written complaint to Head Office	Up to 10 days

You can submit claims for damaged or lost parcels via the DPD website claim forms.

For your convenience, I have manually prepared a screenshot highlighting exactly where to click to reach DPD UK support.

Screenshot highlighting where to click to reach DPD UK support

App & Online Support

Fastest

The DPD app and online tools give you instant access to tracking, redelivery options and 24/7 chat support.

24/7 app chat VIP customer service Priority phone queue via app

Web chat (DPD UK Contact Page) Track a parcel online

If you cannot get through by phone, the DPD app chat is usually the fastest way to reach support and can fully bypass queues.

Postal Addresses

DPDgroup UK Ltd Headquarters

Roebuck Lane
Smethwick
West Midlands
B66 1BY
United Kingdom

Company registration: 00732993 (England & Wales).
Postal Address for Written Complaints

Head of Customer Service
DPD UK
Roebuck Lane
Smethwick
B66 1BY
Alternative Operating Location

Broadwell Works
Birmingham Road
Oldbury
West Midlands
B69 4BF

The Smethwick head office is not open for public walk-ins. Use pickup/drop-off points instead.

Social Media

You can contact DPD via social media, but for urgent queries use the app chat or phone numbers.

Post Office Partnership

If you used a Post Office branch to send a DPD parcel, you can either contact DPD directly or get help via the Post Office.

Support page: postoffice.co.uk/help-support/posting/dpd

Tips & FAQs

Before you contact DPD, have your tracking number, delivery postcode and any reference numbers ready.

How do I reach a real person?
Call +44 121 275 0500, follow the delivery enquiry prompts, then keep pressing the # (hash) key to move past automated options until you are transferred to an agent.
Best time to call?
Early mornings (8:00–9:30am) and Sundays are usually quieter. Lunch hours (12–2pm) and late afternoons (4–6pm) tend to be the busiest.
Can I use WhatsApp?
DPD UK currently does not offer an official WhatsApp service. The DPD app chat works similarly and offers 24/7 support.
Do they have a complaints department?
Yes. For serious complaints, write to the Head of Customer Service at the Smethwick address above, or email execdesk.admin@dpdgroup.co.uk.
Are the phone lines free?
Calls to +44 121 numbers are charged at your standard landline or mobile rate. Check with your provider for exact costs.
Can I visit a DPD depot?
DPD operates 15,000+ Pickup and Drop-off points across the UK. Use the DPD location finder to find your nearest point. The Smethwick head office is not open for walk-in customers.

About DPD UK

DPD (Dynamic Parcel Distribution) is one of the UK's leading parcel delivery companies and part of Geopost, operating in over 50 countries.

CEO: Justin Pegg (since 2026) – Elaine Kerr now serves as Chairwoman of DPD UK, continuing to guide strategic direction alongside the Executive Board. For more details see the official DPD UK LinkedIn profile (dpdgroupuk).
Parent company: Geopost (formerly DPDgroup), subsidiary of La Poste
Global team: Part of 57,000+ delivery experts worldwide
Sustainability goal: Net-zero carbon emissions by 2040

DPD UK Contact Information