DPD

Terrible customer service, not answer to calls, emails answers is to long! The DPD courrier make wrong label with wrong address, and Cashel depot 24

Send my package back to sender, and not keeping 5-8 working days at store

how is write on the policy, but send back immediately, and they said that keeping 

5-8 days, but they lie, they send back at the same

days when they received my package, that not acceptable, I contact them

and ask them stop processing and send back, but they just feeding me with tomorrow etc.and not do anything,

in that package I have important documents,but they don’t care, and no body refund money back! And that was Couries fault 

who make wrong label, I don’t know how it’s possible if I write correct information on the dpd website! So they do nothing , seat on the 

offices and drilling nose! 

Recently, I had a truly disappointing experience with DPD, a courier service that I trusted to deliver some expensive collectables that I ordered. Unfortunately, my trust was misplaced, as they ended up damaging the box during transit and then refused to deliver it. Incredibly, they even updated the tracking information as "return to sender" - despite the fact that I had paid for the delivery!

Amazingly, six days later, my collectables were still in their depot with no sign of being handled, and I was left feeling incredibly frustrated and let down by the service I had received. When I reached out to their customer service team, hoping for reassurance and some kind of reassurance, I was met with utter disinterest and a complete disregard for my situation. Despite my complaints, I found them unwilling to take any responsibility for their actions and instead passed the buck to the place where I had made the purchase, claiming that only they could request any action to be taken. However, this was not true and the company I purchased from had not been made aware of the situation, which left me feeling even more frustrated.

I found the experience with DPD to be extremely frustrating, with no clear complaints process or reliable customer support. It was clear to me that their service was complete rubbish, and as such, I would strongly recommend avoiding this company if at all possible. It's a real shame that such a company could do so much damage to their reputation and customer trust in this way.

I recently (insert date) had an issue with DPD (dpd.com) and wanted to share my experience with the public.

I ordered a high-end smartphone from Gearbest for 400 euros and was eagerly waiting for its arrival. However, when the package finally arrived, it was empty, and upon closer inspection, it was quite clear that someone from DPD had tampered with the packaging. To my surprise, they even had the audacity to reseal the package with a "resealed by DPD sticker" as if nothing had happened.

Naturally, I was very distressed by this discovery and immediately reached out to both Gearbest and DPD to address the issue. Unfortunately, I found myself caught in a bureaucratic nightmare, with neither party taking responsibility for the missing item. DPD claimed that Gearbest had to file a claim, and Gearbest insisted that I had to take action.

It has now been over two weeks since the incident occurred, and I am yet to receive any proper resolution. What is most disheartening to me is DPD's blasé attitude towards the situation. It is quite evident that some of their employees are stealing from customers' packages, yet they appear indifferent to this serious crime. Without any further investigation, DPD's response has been consistently lackluster, with their customer service team merely repeating the same scripted response: that Gearbest needs to file a claim, and only then will they look into the matter.

As a concerned consumer, I urge anyone reading this review to think twice before using DPD's shipping services. A 400-euro theft is not a trivial issue, and the fact that DPD has taken no steps to address this is concerning. I feel cheated and frustrated by this ordeal and would hate for anyone else to go through the same experience. My advice is to steer clear of DPD, at least until they can demonstrate a greater sense of responsibility towards their customers.

When it comes to receiving parcels, the final step of delivery is crucial to ensure the customer receives their package in a timely and satisfactory manner. Unfortunately, DPD seems to consistently fall short on this aspect. As a customer, it can be frustrating and disappointing to have expectations of a smooth delivery process only to have those expectations shattered.

Recently, I had a delivery that was unfortunately managed by DPD and had a negative experience. Despite being at home and waiting for my package, the driver did not even attempt to contact me or attempt delivery. Instead, I received an email notification stating that I was not at home. This was incredibly frustrating as it was the responsibility of DPD to make the effort to deliver the package to my doorstep.

As a result of this poor service, I am now required to visit a pick-up location to collect my package, which is a large and heavy item. This adds an unnecessary inconvenience for me as a customer, ultimately making DPD's service even more unsatisfactory and frustrating.

I had hoped that this experience was a one-off, but unfortunately, this is not the first time I have had issues with DPD delivery services. It is disheartening that I cannot trust this company to satisfy my basic delivery needs.

In conclusion, it is unacceptable for a delivery company to consistently fail to deliver parcels to their customer's doorstep. DPD has not met my expectations and cannot be recommended as a reliable delivery service. I suggest looking elsewhere for a company that values their customers and delivery promises.

Unfortunately, my recent experience with DPD has left me feeling extremely dissatisfied with their service. In short, my package was not delivered as expected and it has caused me a great deal of inconvenience.

Initially, I attempted to provide clear and concise instructions for the delivery driver by displaying my contact numbers near the buzzer. Regrettably, this was to no avail as I never received any form of communication from DPD. Instead, my only notification was a text message which informed me that my package would be sent to a "local" post office. However, this local post office was not even in the same post code area as I reside in, which has meant that I will now have to take time off work to collect it.

Upon contacting the customer help line, I was informed that I could not rearrange the delivery myself and would need to ask the sender to do so. Unfortunately, I was not provided with any contact details for the sender, leaving me feeling extremely frustrated with the situation. Furthermore, despite requesting to speak with a manager for further assistance, I was informed that managers do not take calls which left me wondering how I was supposed to address my issues without any form of contact.

Upon checking the online status of my order, I was even more shocked to discover that the delivery driver had returned my package to Southall at 12:06, despite my delivery slot being from 11:57 to 12:57. I find it incomprehensible that a van could travel from Battersea to Southall in less than 7 minutes and conclude that the driver clearly did not make an effort to deliver my package in a timely manner.

All in all, I am extremely disappointed with the service I have received from DPD and would think twice about using them in the future based on this experience.

I recently had an extremely frustrating experience with DPD (dpd.com) that I feel compelled to share. I had booked a parcel for drop off, but unfortunately, the QR code was not generated, which meant that the drop off point was unable to accept it. To make matters worse, there was no number available for me to call in order to sort out the issue.

To add insult to injury, I had two parcels that were supposed to be picked up on Tuesday by DPD, but no one showed up or called to explain the delay. The situation was then re-booked for another day, but once again, no one showed up, leaving me feeling extremely frustrated and let down.

After cancelling my order through P2G, I decided to book directly through DPD's website instead. However, I ran into further issues, with the code being generated for one parcel, but not for the second. This left me with no other options, as I was unable to switch to printing the label at home or regenerate the QR code. What's more, none of the customer service numbers available seemed to be working, and I was unable to access support via online chat.

As someone who has experienced many customer service issues in the past, I can confidently say that this was by far the worst experience I have ever had. It is completely unacceptable for a company to fail the customer multiple times in the same situation, and I really think that improvements need to be made in the future.

Overall, I would urge anyone considering using DPD in the future to think carefully and weigh up their options, as I firmly believe that there are other delivery providers out there that offer a better level of service and support to their customers.

As a resident of an apartment in the bustling center of Munich, I was eager to receive my package from DPD. I diligently kept an eye on the tracking service, excitedly anticipating the arrival of my shipment. However, my excitement quickly turned sour as the tracker froze when the delivery driver was just four stops away from my building. Without any means of communication, my doorbell being out of order, I was unable to alert the driver and they left without leaving my package.

Determined to find a solution, I selected the "Abstell-Okay" option for the next delivery attempt, hoping that my package would be left in front of my door. Unfortunately, the delivery driver seemed to have missed this request and simply left without fulfilling my delivery. It was a frustrating experience made worse by the tracker once again freezing and leaving me in the dark about the status of my package.

Desperate for a solution, I tried to select the "Nachbar w?hlen" option in hopes that my girlfriend's home, which was just a three-minute walk away, would be a viable option. To my disappointment, the tracker informed me that it was too far away and not possible. I then decided to try the "Paketshop w?hlen" option but was unable to select any location despite living in the heart of Munich.

The most disappointing part of this experience is that I have never had any problems with any other shipment company. All the others simply leave my package in my mailbox without any fuss. It's frustrating to deal with an unreliable service like DPD that seems to have missed the mark on so many fronts.

To anyone responsible for DPD, I urge you to take action and reassess your delivery methods. If you are unable to deliver the goods, it may be time to consider other career paths.

Dear DPD,

I am writing to express my disappointment and frustration with the service provided by your company. Today, on the 29th of June 2021, I had an unfortunate encounter with one of your drivers.

The driver was operating van DE70 EFO and made a delivery to my next door neighbour at approximately 2:18 pm. To my surprise, instead of turning onto her drive, the driver decided to reverse onto my drive. This maneuver was performed poorly, resulting in the destruction of an established shrub and the flattening of its iron support posts. Additionally, the driver left deep tire tracks across my well-kept lawn, adjacent to my drive.

I am extremely dissatisfied with this driver's behavior, as both drives were plenty big enough for him to turn the vehicle around without causing any damage. Not only was the damage unnecessary, but the driver showed a total disregard for people's property. The impact of the shrub's destruction, the ruined iron supports, and the ruined lawn will require time and money for me to restore it to my acceptable standards.

Furthermore, I have reported this incident via your customer service many times. However, despite confirming my contact details several times, I have yet to hear back from anyone in your company. This lack of response is unacceptable, and it shows a disregard for customer satisfaction and care.

I have attached supporting pictures from my CCTV camera in reverse order to support the above. I would appreciate it if your company would take responsibility for this situation and immediately contact me to address the issue. Your driver's actions were totally unacceptable and blatant, and they merit a response.

Please see to it that this incident is resolved as soon as possible.

Sincerely,

[Your Name]

I have had a shocking experience with DPD (dpd.com) recently, and am incredibly disappointed in the company as a whole. My family's delivery was mishandled by the driver who became extremely aggressive when my daughter-in-law asked him to leave the parcel outside of the front door due to the ongoing Coronavirus situation. Instead of accepting her request, he began hurling obscene language while kicking the parcel and even spat at the windows with a lady and her four-year-old child inside, who were both understandably terrified.

Adding insult to injury, the driver caused further damage by forcing the gate open the wrong way, breaking it, and then leaving with the parcel in tow. We have since reported this incident to the police who are investigating the matter as criminal damage and spitting at the windows. This thuggish conduct displayed by the driver is absolutely unacceptable and highly disgraceful.

After reaching out to DPD about the incident, we were initially met with a seemingly sincere apology and assurance that they would take the necessary steps to rectify the situation. However, we were ultimately met with a disappointing response where they expressed that due to a lack of video evidence, no action would be taken. Furthermore, they informed us that they would be sending the same driver to make the redelivery, which left us feeling completely uneasy and unsafe.

It is shocking to us that DPD would take this matter so lightly, especially given the damage that was done both to the parcel and the gate. We have lost all faith in the company and are now forced to seek another method for our deliveries. This level of customer service is unacceptable and we sincerely hope that DPD takes a more serious approach to these matters in the future. We implore DPD to do better and hold their employees accountable for any unlawful or unethical conduct.

I had an incredibly frustrating experience with DPD (dpd.com) recently that left me feeling completely let down by their services. Unfortunately, my experience was stained by two separate incidents that both highlighted a severe lack of professionalism, competence, and care for customers.

The first incident involved a driver who failed to deliver my parcel, despite being so close to my location that I could see him from my balcony. He was on the phone and claimed that he couldn't find my place, despite the fact that GPS and Google Maps exist in this day and age! I assured him that I would be right down to meet him, but when I arrived at the entrance, he had already sped off without even waiting for me. I tried calling and texting him, but he ignored my messages completely. The driver then marked the parcel as 'refused, contact name not recognized' - a complete and utter lie that made me feel insulted.

The second incident occurred just before Christmas when they only attempted one delivery and then sent my package miles away from my address to a collection point. Their excuse was that they were 'saving CO2 by not delivering again,' which left me dumbfounded. I thought the point was to deliver parcels, not to save money on petrol and leave customers in the lurch. This plainly indicated that DPD couldn't care less about their customers or the environment, besides making cost savings.

The icing on the cake was DPD's non-existent customer service. They seem to have a chatbot that leaves customers with no one to complain to, which I see as an unacceptable way to handle customer service queries. DPD showed their true colours by displaying little to no concern or regard for their customers' well-being.

Overall, my experience with DPD was a disappointing one, and I would not recommend this courier company to anyone else. I would suggest that they re-examine the quality of their services, implement proper customer service channels, and provide competent drivers to do the job they're supposed to do - deliver parcels. For those considering using their services, I recommend finding an alternative that takes their customers' satisfaction and convenience seriously.