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DHL Express Customer Care Service

1

DHL Express Germany GmbH

Heinrich-Brüning-Straße 5
Bonn
Ontario
Germany - 53113

Customer Support Phone Numbers

131 406(Australia) 1 0
95380(China) 0 1
1800 111 345(India) 5 2
120 392 580(Japan) 0 1
+49 180 634 5300(Germany) 0 2
+1 800 225 5345(United States) 0 4
+1 855 345 7447(Canada) 0 1
+44 844 248 0844(United Kingdom) 3 1
+64 99 762 976(New Zealand) 0 0
+43 73 237 367 400(Austria) 0 0
+45 70 345 345(Denmark) 0 1
+358 30 45 346(Finland) 0 1
+33 825 100 080(France) 1 0
+353 18 700 790(Ireland) 0 0
+31 880 552 000(Netherlands) 0 0
+47 81 001 345(Norway) 0 0
+48 426 345 100(Poland) 0 0
+351 707 505 606(Portugal) 0 0
+7 495 956 1000(Russia) 0 0
+34 902 122 424(Spain) 1 0
+46 771 400 345(Sweden) 0 1
+41 848 711 711(Switzerland) 0 0
+90 44 40 040(Turkey) 0 0
+852 24 003 388(Hong Kong) 0 0
+60 379 642 800(Malaysia) 1 3
+63 28 117 000(Philippines) 0 1
+966 138 827 777(Saudi Arabia) 2 3
+65 62 858 888(Singapore) 0 0
+27 119 213 600(South Africa) 1 4
+82 215 880 001(South Korea) 0 0
+66 23 455 000(Thailand) 0 0
+971 600 567 567(UAE) 0 0
+54 810 122 3345(Argentina) 0 0
+55 113 618 3333(Brazil) 0 0
+52 555 345 7000(Mexico) 0 0
The United Kingdom
Southern Hub, Unit 1, Horton Road, Colnbrook, Berkshire, SL3 0BB

Austria
Clemens-Holzmeister-Straße 4, 1109, Vienna

Ireland
Unit 3, Elm Road, Dublin Airport Logistics Park, St. Margarets Road, St. Margarets, Dublin

Italy
Viale Milanofiori, Palazzo U/3 Strada 5, 20089 Rozzano (Mi)

Portugal
ART’S – Business & Hotel Centre, Av. D. João II, nº 51, 4º, Parque das Nações, 1990-085 Lisboa

Russia
8 Marta street, 14, 127083, Moscow

Switzerland
Pumpwerkstrasse 51, 8105 Regensdorf

South Africa
Cnr Fabriek & Van Acht Streets, Isando, Johannesburg, 1600
Plus

DHL Express Complaints & Reviews

DHL Express / service!!!

Be
Bemark Suid Afrika on Jan 14, 2019

Waybill number 535 1889 701 I am a client of a client that uses Dhl for deliveries. I have now been waiting for my Christmas parcel for over 40 days!!! I hear a lot of excuses of customs that had to release it and a internal audit on the package and paperwork. I do not care for that. I...

DHL Express / customer service

Re
Reeal on Jan 14, 2019

I had called customer service to have them stop my shipment because of fraud related incident and the lady I spoke to had told me that it was stopped and gave me a reference number and that someone would call me back to give me details about when it will arrive back and no one contacted me...

DHL Express / customs clearance

Ma
Mahmut Kocak on Jan 8, 2019

For my 40 euros of order, 5678825795, they expect me to pay 20 euros of clearance fee (Service fee for the Cargo company). They could inform all the fees in advance clearly or they could give us all the details for the clearance so we can do it by ourself. They have chosen the shortest...

DHL Express / shipping service

Rr
R. Rankin on Dec 24, 2018

This is my first time receiving anything shipped through DHL. I called customer service number to have my package tracked. Tried to track my package using DHL website that is stupid and not usable. Your website ask us to download some stupid app that I have no use for. Also when I called...

DHL Express / inefficiency, delivery/clearance delay & very poor communication

Ig
Igbinedion Obaretin on Dec 24, 2018

I refer to my parcel (Waybill no. 4050847124), which was sent from Aberdeen in the UK to Benin City in Nigeria on the 16th of December 2019. The said parcel have been in Lagos for many days, experiencing clearance delay caused and worsened by the negligence of your staff. I made several...

DHL Express / shipment delayed in customs

Jd
jdehey on Dec 19, 2018

Tracking # 8334615284 was picked up in UK on Monday at ~2 PM with an estimated delivery time of the end of the day today Wednesday. It arrived in your Cincinnati facility yesterday and when I check the status this AM it said that there was a clearance event at 5 AM. It said that a DHL...

DHL Express / abusive driver

Mr
Mr M_Lindsey on Nov 30, 2018

I need to make a formal complaint about one of your drivers. He was driving dangerously an eel hen challenged he attempted to damage my vehicle, racially abuse an drove away. The driver needs to be retrained an shouldn't be allowed on the road so angry. Be a professional company a...

DHL 9872771624 / dhl operations sofia bulgaria

Wa
walt21st on Nov 24, 2018

One question as i'm fed up sending the same customs documents repeatedly i'm notified on 16/11/18 of a customs shipment i pay the import duties and forward the attachments via email on tuesday 13th then asked again on wednesday and assured the documents are prepared for customs today...

DHL Express / 31365911278611

Jc
JC Clarke on Oct 24, 2018

I received a text this morning informing me of my delivery which was to be between 12:40-13:40. I work nights so I got up at 12 noon. I have been sitting in my living room all afternoon and sent a message as I had tried several times to track my delivery and was met with an error message...

DHL SOUTH AFRICA / refund

Ma
Magdalena Rabie on Oct 15, 2018

I paid for a parcel by Debit Card in August. On 11 September the same amount went off my account for no reason, I am still waiting for an explanation. It has been several weeks now and I am still being told that someone will get back to me with the date of refund - STILL WAITING. I am done...

DHL Express / import parcel

Be
Bernard87 on Oct 10, 2018

Hello I bought item on amazon.com for Europe I pay the import fees to amazon and they ask me in Bulgaria money for import fees and some documents When I see my invoice, everything is paid, and amazon America did all the declarations! I feel many corruption in dhl Bulgaria (typical in...

DHL Express / luggage shipment: - 7976333665

As
AST66 on Oct 8, 2018

I arranged for my 2 items of luggage to be shipped from Astana Kazakhstan to Taiwan, after a prolonged process of requests for additional documentation my shipment arrived. ITEMS FROM LUGGAGE ARE MISSING: 1 LEATHER JACKET, 1 SMALL PERFUME, 1 PAIR OF SHOES, 1 HUGO BOSS JUMPER. I FIND THIS...

DHL Express / delayed delivery

La
Laura Molleno on Sep 22, 2018

AWB: 1282107470. JD014600006008502677 My important documents that was sent by a company in China, used the next day delivery service. The document was picked up on Wednesday afternoon and arrived in Manila on Friday. While I understand that this might not be possible to be delivered on the...

DHL Express / missing items

Je
Jenelle S on Sep 13, 2018

9/4/18 - I received a partial order from the shipper because my box was repacked. I'm missing 60% of my pieces, so I opened an investigation. Results came up negative. The shipper showed they sent a larger, heavier box than what I actually received. The label is also inconsistent with the actual...

DHL PAKET / delivery of item tracking number cy505242271de

Ch
Charmaine choo on Sep 10, 2018

I had posted a parcel using dhl paket on 20th July 2018, from Berlin to Singapore. Was given a tracking ID CY505242271DE. Today, on 11th September 2018, the parcel has not reached Singapore. Raised 2 investigation reports, and all I get are email replies providing me link to make another...

DHL / parcel not received - parcel delivered to wrong persons

Sa
Samuel Ali Rico on Aug 19, 2018

Complaint RE: Samuel Rico Bill way No: 6474066546 Dear Sir / Madam I received an SMS from DHL Qatar 8.33am on August 19, 2018, stating my parcel will be received by the end of the day. At 9.38am I contacted DHL Qatar (+974 4458 7888) and a male operator answered. I asked about the...

DHL / ring bought, paid the shipping and now I got a bill from dhl to pay for the shipping of £20 again.

Jo
Jo Cool on Aug 17, 2018

Invoice Number: AV16115838 Taric Code: C210000600 Also, in Guernsey, we do not pay tax and I was charged with tax. Anything that we buy outside Guernsey, either online o or in an actual store, we have our tax refund or we are not charged with tax. When I did the purchase, I was charged...

DHL Express / product and service

Th
Thao Nguyen TP on Aug 8, 2018

I order a DHL express via phone. DHL assisted me create an order online by asking all question about what is item/ where from/ where to... and then send me link to finish my order. DHL told me clearly what to type under the description of the item exactly what she said. I asked her if i can...

DHL Express / dhl express van scraped against my car

Su
Sue Waring on Jul 26, 2018

I am writing to report an incident that took place on Tuesday 24th July 2018 when my Honda Jazz OY09 UGA was damaged while stationary by a DHL Express van that had just been delivering to 5 Cherry Holt Lane, East Bridgford, NG13 8PN at 11.35am. The driver had his window open looking down...

DHL Express / driving of the lorry

An
Angie771111 on Jul 21, 2018

Driving along A1 towards Peterborough just south of st. Neots on 21st July 2018 at around 18.30. Lorry driver changed lane from outside to inside not checked pushing a Mercedes car of the road. No physical contact as driver responder quickly to avoid the collision. We were in the car...