Waybill number 535 1889 701
I am a client of a client that uses Dhl for deliveries. I have now been waiting for my Christmas parcel for over 40 days!!!
I hear a lot of excuses of customs that had to release it and a internal audit on the package and paperwork. I do not care for that. I...
I had called customer service to have them stop my shipment because of fraud related incident and the lady I spoke to had told me that it was stopped and gave me a reference number and that someone would call me back to give me details about when it will arrive back and no one contacted me...
For my 40 euros of order, 5678825795, they expect me to pay 20 euros of clearance fee (Service fee for the Cargo company). They could inform all the fees in advance clearly or they could give us all the details for the clearance so we can do it by ourself.
They have chosen the shortest...
This is my first time receiving anything shipped through DHL. I called customer service number to have my package tracked. Tried to track my package using DHL website that is stupid and not usable. Your website ask us to download some stupid app that I have no use for. Also when I called...
I refer to my parcel (Waybill no. 4050847124), which was sent from Aberdeen in the UK to Benin City in Nigeria on the 16th of December 2019. The said parcel have been in Lagos for many days, experiencing clearance delay caused and worsened by the negligence of your staff. I made several...
Tracking # 8334615284 was picked up in UK on Monday at ~2 PM with an estimated delivery time of the end of the day today Wednesday. It arrived in your Cincinnati facility yesterday and when I check the status this AM it said that there was a clearance event at 5 AM. It said that a DHL...
I need to make a formal complaint about one of your drivers. He was driving dangerously an eel hen challenged he attempted to damage my vehicle, racially abuse an drove away. The driver needs to be retrained an shouldn't be allowed on the road so angry. Be a professional company a...
One question as i'm fed up sending the same customs documents repeatedly i'm notified on 16/11/18 of a customs shipment i pay the import duties and forward the attachments via email on tuesday 13th then asked again on wednesday and assured the documents are prepared for customs today...
I received a text this morning informing me of my delivery which was to be between 12:40-13:40. I work nights so I got up at 12 noon. I have been sitting in my living room all afternoon and sent a message as I had tried several times to track my delivery and was met with an error message...
I paid for a parcel by Debit Card in August. On 11 September the same amount went off my account for no reason, I am still waiting for an explanation. It has been several weeks now and I am still being told that someone will get back to me with the date of refund - STILL WAITING. I am done...
Hello
I bought item on amazon.com for Europe
I pay the import fees to amazon and they ask me in Bulgaria money for import fees and some documents
When I see my invoice, everything is paid, and amazon America did all the declarations!
I feel many corruption in dhl Bulgaria (typical in...
I arranged for my 2 items of luggage to be shipped from Astana Kazakhstan to Taiwan, after a prolonged process of requests for additional documentation my shipment arrived. ITEMS FROM LUGGAGE ARE MISSING: 1 LEATHER JACKET, 1 SMALL PERFUME, 1 PAIR OF SHOES, 1 HUGO BOSS JUMPER. I FIND THIS...
AWB: 1282107470. JD014600006008502677
My important documents that was sent by a company in China, used the next day delivery service. The document was picked up on Wednesday afternoon and arrived in Manila on Friday. While I understand that this might not be possible to be delivered on the...
9/4/18 - I received a partial order from the shipper because my box was repacked. I'm missing 60% of my pieces, so I opened an investigation.
Results came up negative.
The shipper showed they sent a larger, heavier box than what I actually received.
The label is also inconsistent with the actual...
I had posted a parcel using dhl paket on 20th July 2018, from Berlin to Singapore. Was given a tracking ID CY505242271DE. Today, on 11th September 2018, the parcel has not reached Singapore. Raised 2 investigation reports, and all I get are email replies providing me link to make another...
Complaint
RE: Samuel Rico
Bill way No: 6474066546
Dear Sir / Madam
I received an SMS from DHL Qatar 8.33am on August 19, 2018, stating my parcel will be received by the end of the day.
At 9.38am I contacted DHL Qatar (+974 4458 7888) and a male operator answered. I asked about the...
Invoice Number: AV16115838
Taric Code: C210000600
Also, in Guernsey, we do not pay tax and I was charged with tax. Anything that we buy outside Guernsey, either online o or in an actual store, we have our tax refund or we are not charged with tax.
When I did the purchase, I was charged...
I order a DHL express via phone. DHL assisted me create an order online by asking all question about what is item/ where from/ where to... and then send me link to finish my order.
DHL told me clearly what to type under the description of the item exactly what she said. I asked her if i can...
I am writing to report an incident that took place on Tuesday 24th July 2018 when my Honda Jazz OY09 UGA was damaged while stationary by a DHL Express van that had just been delivering to 5 Cherry Holt Lane, East Bridgford, NG13 8PN at 11.35am. The driver had his window open looking down...
Driving along A1 towards Peterborough just south of st. Neots on 21st July 2018 at around 18.30. Lorry driver changed lane from outside to inside not checked pushing a Mercedes car of the road. No physical contact as driver responder quickly to avoid the collision. We were in the car...
