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I am writing to express my growing frustration and disappointment regarding the handling of my parcel delivery (Parcel No. 1597 6946 754 646 D).
Today’s scheduled redelivery attempt (6 May) has once again been falsely marked as “missed,” despite the fact that I have been present all day at the delivery address—a pharmacy open daily from 8:00 AM to 9:00 PM. No one attempted to deliver the parcel, and once again, the delivery photo provided is of a completely unrelated location—different not only from the pharmacy but also from the photo attached to the previous failed attempt.
This raises serious concerns about the conduct of your driver. Why are photos of random, unrelated locations being submitted as delivery proof? Why is no one contacting the recipient by phone, which is standard procedure? And why has there been no response to my earlier formal complaint?
This is now the second instance of incorrect delivery reporting, and the situation is unacceptable. I would not be surprised if the next update claimed the parcel was lost entirely.
I am requesting the following as a matter of urgency:
A clear and detailed explanation for the repeated delivery failures.
Confirmation that this matter has been raised with the driver and that appropriate action is being taken.
Assurance of a verified redelivery attempt, with correct address confirmation and a phone call on arrival.
A formal written response to my complaint and acknowledgment of the repeated service failure.
In light of these repeated issues, the lack of accountability, and the disruption caused, I believe it is appropriate to request consideration for compensation. I would appreciate clarification on what form of redress DPD offers in situations involving demonstrable negligence, false delivery records, and unresolved complaints.
I remain at the pharmacy until 9:00 PM today and expect this matter to be resolved without further delay.
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