CVS

CVS pharmacy

On November 27 at 11:43 am I called the pharmacy to move up the time of a automated refill prescription. The phone was not answered after 35 minutes of waiting. I called the store and spoke to a manager Mary Beth who transferred me to the pharmacy and told me to call her back if no one picked up. After 13 minutes, I hung up and called back and talked to...

CVS women’s restroom

The condition of the women's restroom at this store was deplorable! This was at 8:00AM that I used this facility! There was three empty TP rolls, trash overflowing unto the floor, dried up feces on the toilet seat, the floor and base of the toilet were filthy and hadn't been cleaned in obviously months! I spoke with the manager and he apologized however he...

CVS service

I had a prescription ready for pick up for five days at the above location. I have gone there every day for five days four times a day and cannot get waited on. I have tried the pick up window outside and sat there for 30 to 45 minutes without being waited on. I have stood in line inside without being waited on. I was told it was because they were...

CVS answering phone

I called to check on a prescription and was transferred to pharmacy. Waited 1 hr but no one picked up. Called later and was transferred to pharmacy. Waited another 45 minutes no one picked up. The cvs recorded answering service does not allow enough ways to get to the pharmacy. It should automatically ring the pharmacist . There should be another way to get...

CVS unethical behavior

I had an electronically prescription sent to CVS Pharmacy at 3614 Camp Bowie in Fort Worth, Texas on Tuesday, November, 19th 2019 to be filled for my grandchild. I checked with that location about that prescription later that day to see if it was filled or not. I was told by the pharmacy tech at the drive through window that it was on order and come back...

CVS prescription

On Friday November 22nd 2019 I went to see my doctor at 4 p.m. and he said he would electronically send my prescriptions 2 CVS as usual. Saturday morning when I check CVS app to see if my prescriptions were ready, my Suboxone prescription said new prescription on file canbe filled on or aftrr / 11/24/19. On November 24th I check the app to see if my script...

CVS they are too busy

I had some prescriptions filled by my Dr. at CVS Pharmacy in Long Beach. The lines there were long, and I was sent from one line to another line. Apparently, they were too busy to handle my prescriptions more efficiently. I could not wait any longer and I gave up. At night, I had to travel to Yorba Linda. I called CVS in Yorba Linda in 9 AM the next...

CVS customer service, stock

Last month I completed a survey about the horrendous service and how it has gone downhill at this pharmacy. I will be switching at the beginning of next year. Long lines, 1 rep at the pick up desk with 6 people inline. Always promising time of refills and when we get there not ready. Today is the last straw. Yesterday prescriptions were supposed to be ready...

CVS pharmacy

This incident happened on 11-22-19 @ 240 pm. Pharmacist Palak (a female in case she gave wrong name) from the Newfield Ave Store in Stamford was very rude and unprofessional. She doesn't listen I tell her I'm calling from a doctors office I give the name of the doctor, patients name, my name and what I'm calling about and she was very rude. She said I need...

CVS wait time on hold over 30 min.

I called regarding my prescription and was placed on hold for over half an hour. They kept picking up and putting me back on hold without saying anything, which is the least they could do out of courtesy. When they finally spoke with me, they said they had to help someone else and put me back on hold - no apology or anything of the sort. This i...

CVS pharmacy

CVS long wait times and unprofessional behavior

Let me begin by saying I never file complaints or actively research or call when there are service issues. However, I have to admit that my level of frustration with CVS on Covington Hwy has reached its peak. Unfortunately, the Rite Aid that my family and I preferred closed near us and our insurance companies insisted that we use CVS. My husband and I have...

CVS pharmacy

I presented to this pharmacy on 11/18/2019 to pick up a prescription for hypertension that had been called in 4-5 days prior only to find that it was on backorder. The pharmacy had not bothered to notify me that this medication was out of stock. While there, I observed the phones ringing and no one answering and there was 6-7 staff present. On 11/20/2019 I...

CVS sensipar rx not able to process, claiming it needs a tar on medicaid

Rx was called into cvs on San Fernando Rd store in glendale, ca for sensipar for a dialysis patient with medicaid insurance. the technician lady was so persistent that this medication was not covered by medi-cal. the Rx was then called to rite-aid and it was covered, filled and ready to be picked up within 24 hours. NO TAR needed, NO AUTHORIZATION needed...

CVS prescription

I have called in my complaint four times without a call back. My complaint is with the pharmacist name "Anastasia" that was very unprofessional and rude when dealing with my complaint on the phone and in the drive thru. I dropped off my prescription off on 11/4/2019 and was told it would be ready by 11/5/2019. I waited in a long line in the drive thru on...

CVS pharmacy

They were short handed today sat the 16th I assume because drive thru closed due to to staff issues. Line inside was 15 deep the pharmacist was making it clear she didnt want to be there even said she could just leave as she walked up feo t because someone pages her as she was passi g the long line of ppl. I dont have a name because she had street clothe...

CVS pharmacy

CVS service complaint

Prescription called in on 11/8/19 and went to pick it up on 11/14/19. I was only one waiting on th 14th and noticed two technicians filling prescriptions and one person at separate desk doing paperwork. I stood the for approximately 4 minutes waiting. While I was waiting I noticed the pharmacy phone kept informing, two calls waiting, then the phone said...

CVS pharmacist unprofessional behaviour

I called in a prescription from cardiologist and spoke with the unprofessional pharmacist named Jeanie. When I inquired about the directions on previous filled warfarin prescription and the number of days filled by insurance, Jeanie told me that "I did not know how things work". Its unfortunate that she continued to argue with me over the phone, since I am...

CVS impatient pharmacist

I would like to inform you about my horrible experience with the pharmacist Jing. I had questions about a medication I was prescribe by my specialist. She told me I was wasting her time with my questions and every time I would ask another question she would talk over me by saying that the medication is not in stock and that her time is being wasted and she...