expected pick up time of prescription
I drop a prescription refill off yesterday(Thurs 10/31). I told the young man at the window no rush, it's not due for refill until tomorrow, Friday(11/1). I log into my account at the website this morning @ 11. The status says call in for refill. I thought that odd since I gave instructions to the guy previously. So I waited until 1PM, and checked again...
Read full complaintprescription meds
I have never been so angry! I went to my regular cvs store in cedartown, they were out of my pain medicine. Stated it would be 2 weeks before they had it back in (out of forms). I asked them where I could get them filled. I then tried walmart, they wouldn't fill because I use cvs! I called the cedartown store back for some help she the told me to go to cvs on maple street in rome ga. I drove 20+ miles to cvs in rome. Cvs there wouldn't fill my scripts because my doctor is "out of town"! That is just crazy! I finally ended up driving another 30+ miles to go back to the town where my doctors are (cartersville, ga)! They filled them, finally!
I do not understand the issue with narcotic meds, if u have the multi-security paper and a id why couldn't any cvs fill my meds?! I'm in your computer system, they can see the last date filled an that I fill them every month! This doesn't make sense! A normal trip to my pharmacy took over 2 hours and 60+ miles out of my way!
If you take these type meds for years, you cannot do without them! Not only would you be in withdrawals but could possibly die! I think your rules need to be rethought for people who actually do not abuse their meds!
unethical behavior
Around 11am-12pm I tried to purchase a bottle of alcoholic wine on November 1st 2019. The cashier accepted my ID which was completely valid. She was about to continue the purchase when she made a very rude mocking face. I became slightly annoyed and told her that "I cannot help that I look young." She replied that she could refuse service to me and I asked...
Read full complaint and 4 commentspharmacy
I had 2 prescriptions for my mother through hospice. I was told they needed more time -15 min. 20 min later, they called my name only to tell me they could only fill one. They could do a partial on the other. Clearly I needed it, so I said yes. They decided they did not feel like doing it, so she came back 5 min later and said "are you sure.. You haved the...
Read full complaintharassment
She continued to follow us around the store name is Ophelia Street and all she did was sit there and curse and yell at my boyfriend that she needs to leave the store and he got very very offended cuz she was profile where do they do that what kind of what kind of business are you running I'm going to call my lawyer today I talked to him about this cuz I am going to file a lawsuit because this has happened before another stores and I'm getting sick and tired of it
manager
I went into CVS on Cloverdale to return some items, (a wrist brace, a black ace bandage roll, and a set of magnetic eyelashes) and to get change for a $5 bill, which I had all of the items in a little white bag. I also had another roll of black ace bandage that was opened that I couldn't return because the packaging was missing. I got a store credit and also got change for a $5 bill. I put the change in the little white bag I had, and the black ace bandage was still in my hand. I looked around the store, picked up some eyeliner, realized it was pencil not liquid, put it down, walked down another aisle and then left to go back to work. I'm not sure at what point I put the ace bandage that was open back in the purse or little white bag I had with me. Later, the manager named Adam, called my job, and not knowing it was me that answered the phone, proceeded to start accusing me of stealing from his store, saying the items I returned were questionable, and that I picked something up but there was a glitch in the video and when I turned down the other aisle the item was gone and that I left the store really fast. He then said that if I stole from him, that my manager needed to watch me because I might steal from him. He said that he wanted my manager to call him so he could tell him what he had just told me. I could lose my job over this situation. I had someone return his phone call, and Adam proceeded to tell this person the same thing, saying that he thought I stole from CVS but the glitch in the tape he couldn't be 100% positive. He told this person that he needed to watch me and that he didn't want to see me back in that CVS anymore. He told this person the items I returned were questionable as well. Since when does a brace, an ace bandage and some magnetic eyelashes become "questionable"? My daughter had surgery on her hand and had lost her brace, so I bought her one from CVS with an ace bandage to bandage her fingers, but she went to her doctor and got a replacement brace, so I returned the one I had bought.
First off, it's defamation of character to accuse someone of stealing with no proof. The fact that he called my job to tell my manager that he thought I stole from him is not only wrong, but illegal. I am seriously considering sueing not only CVS, but this manger named Adam.
I have pictures of my daughters surgery on her hand as well as pictures of the brace she had to replace.
pharmacy
Been with cvs pharmacy for many many years, I have never been treated so unprofessionally or rudely. I hate complainers!!!, but can't let this one go. I'm pretty sure i'm not the only one who has had issues with this person, she had no problem with her behavior and it seems no one else did. That this person is allowed to behave the way she did to a customer...
Read full complaintpharmacy
My prescription had been placed by the doctor over 2 weeks ago and it still had not been filled so I decided to call. That was a big mistake - I was on hold for over 45 mins. The pharmacy tech was extremely un professional with her tone and attitude. She was inconvenienced by my call and my need for my medication and showed zero empathy towards me the...
Read full complaintFilling prescriptions
This is not the first time I have had an issue with filling my prescriptions. However, this most recent time is a huge ball drop on their part. I had a corneal debridement on my left eye on Wednesday, October 23, 2019. I dropped my prescriptions off on Saturday October 26, 2019- this was for Vicodin for the pain the debridement brings, and Tobradex which i...
Read full complaintpharmacy issues
Misinformed and unhelpful staff; especially the heavy set Caucasian male with the dyed hair. The large man of Middle-eastern descent was a pretty confused individual too but I have not seen him in a while. I can write a book related to all of the mishaps at this place, but in the last experience, CVS gave me a partial dose for my prescription without ever...
Read full complaintpharmacy
Dr. Orest kozicky's office sent a 3 month prescription for Polyethylene glycol 3350 NF powder to this pharmacy on 10/21. I never got a call that it was ready for pickup, so I called on Saturday, 10/26. I was told repeatedly that the doctor never contacted them. I wouldn't accept that because the doctor's office called me to let me know that the prescription...
Read full complaintall of the new ladies that work in the pharmacy.
The reason that I like CVS is because I have always had such great customer service with everyone there. They have all gone above and beyond to give me the best prices checking all the good RX and just going above and beyond. Lately they have hired some less than par pharmacy techs and even possibly the pharmacist who don't give a damn if you get the lowest...
Read full complaintpharmacy
I am taking my Rx business to one of your competitors. This particular CVS store cannot seem to get my Rx's filled on the times that are promised. They cannot even get them filled on the right day. I'm tired of going in that store only to find out that my Rx that was ordered 5 days ago had not been filled. In the past week I have had to wait to get the Rx'...
Read full complaintcustomer service
I went in too buy allergy meds I have my prescriptions there as well because the postal union insurance recommends u purchase there. I was walking too the back and saw there face masks on sale so I looked then changed my mind so I put them down the walk too the pharmacy then I was asked too open my purse 5 minutes later very rudely by the security guy he...
Read full complaintinadequate staffing afternoons and evenings
We are a family of five. We all have pharmacy needs (prescriptions). We have been customers in this store since 2003 or 2004. Due to the seemingly large volume of pharmacy customers with ever-increasing needs over these many years, CVS has perhaps unwittingly portrayed their image as a company striving for a singular goal, that being corporate PROFIT...
Read full complaintrestasis 0/05% eye emulsion
I went to pick up my prescription on 10/23/19 and was told the Restasis would could me $366.74 per the printout I was given by the Pharmacy Dept. I declined the order because of the price. I asked if that price was using my insurance and she said YES. I called my insurance company United Healthcare this morning and was told the prescription was suppose to...
Read full complaintgeneric crap drugs from india (aurobindo)
CVS is buying the cheapest drugs from Indian drug company Aurobindo. Aurobindo has had constant quality control problems which means crappy drugs that DO NOT WORK! CVS has always been a snake of a pharmacy by charging insurance companies more than the cash price. Also, they will charge customers their co-pay, even if the drug costs less than the co-pay. The generics that CVS is buying and selling are of questionable quality. I am transferring to another pharmacy.
pharmacy
I found myself with an ailment that required a few different medications and to be take in a specific order and at specific times. I was provided a small, starter quantity and the office called in my script. It took three days to fill and then they didn't have enough to last three days requiring me restart the protocol. The next script was called in and the...
Read full complainttech disclosing medication info without privacy to customer. changing ins information without consent.
Yes the tech named esther almora Was disclosing my medication one by one infront of everyone with no privacy. She also tried to change my insurance information i had to tell her 4 times not to. Very rude. Vengeful. Waited for prescriprion and she had not processed it. Waited almost 2 hes for emergency medication after emergency room visit. Spoke to a...
Read full complaintpharmacy
To whom may concern My name is Navil Perona and I am writting to complain about a situation I had with the pharmacy doctor today Oct.23, 2019 at 2:10pm. I had called the pharmacy two weeks ago complaining about my son ADHD medication because they were not the same as previously order they were much bigger. They advise me that they were the same just...
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I have pain med script for over 3 years now .Cvs on bankhead hwy.Carrollton ga.Told me were out of meds and could
not order untill monday because new pharmacy manager wouldnt be in untill 8am missing man from manufacture
who gets in earlyer .Today is thursday.Was told meds wouldnt be available untill next wednesday or thursday.Also
couldnt tell me where i could script filled in one of their other stores but to have dr. send script to other pharmacy.
HAVE DR> SEND WHERE? CANT TELL YOU THANK YOU FOR YOUR TOTAL LACK OF SENCE