ridiculous store!
CVS Store
4040 Prarie Ave. Miami Beach, Florida 33140
This store has been ridiculous since it opened. The lines are always forever and the pharmacy always has an issue. After a while you just learn to except it until something just has to give. My mother dropped film off for the one hour developing service. They demand that it will have to be 24 hour service. After waiting for 15 mins. She says that is fine and gets her ticket. The next evening I drop her off and wait out side while she stands in line for 20 mins. only to be told to come back the next day. The associate "Jo" tells her he doesn't know if anyone's film has arrived and he is too busy to look. She tells me this and it angers me. I go in and stand in line for 15 mins. while he and the manager walk by and ignore me. I finally scream, "I want to see a manager now!" The manager (I didn't realize it was him until "Jo" calls him) is in the back room after passing me three times and not acknowledging me once. He comes out and has the nerve to ask me to wait a little longer. I wait another 5 mins. He walks over and says "You have a problem?" I am boiling and start explaining that I wanted 1 hour service and was made to wait 24 hours. No one can find the film and no one has bothered to help min in 25 mins. He is aggressive and starts to tell me that I haven't been standing there. He asks "Jo" if this is true and he says it is. I demand "Duval's" manager's name and number. "Duval" the manager, starts being nice. He goes behind the counter and glances down and says, "I'm sorry, I can't find your film. Wait, what is your name." He hadn't even asked me yet. I say just give me the information so I can leave. He does. I call the manager's manager. No reply. The next day, I call again and leave another message. No reply. That night I email their site. The next day, no reply. I finally look up complaints on google. BAM! A million of them pop up. I find the number and they get me on the phone with the store's assistant manager. She tell me the film turned out blank and has been there since an hour after delivery on the first day. She didn't know why they couldn't find it and said she would give me another role.
There is a week of my life I can never get back!
tragic experience!
My name is Gary Bishop and I live here in Gaithersburg, Maryland. I am a man of 47 and have never in all of my lifetime had an experience so tragic as to what happened to me on May 19. 2007. It was a Saturday and I had spent most of the day over at Lakeforest Mall shopping center. I had my mom with me and she wanted to stop at the CVS drugstore located at 546 North Frederick Avenue. I drove her there and go inside. I tell my mother that I am tired from the shopping and I would wait in front by a patio display. CVS had set up a patio table and chairs and they looked very inviting to a shopper who had spent the day on his/her feet. I sat down and my mom walked into the shampoo isle just a few feet away. No sooner had I sat down when my cell phone went off and so I took the call. I talked with a friend for maybe one minute when Joy, the store manager comes inside with 4-5 shopping cart baskets. She eyes me and immediately comes over and shouts, "these chairs are for display only and you must get up." She sounded off like Marine Sergeant. I was really taken aback at her nasty tone of voice to me and so I rushed through my phone call but before I could get off the phone this "manager" circles the front end of the store and immediately returns asking me if I was with someone. I found that to be none of her business but I told her I was in the store shopping with my mom, who by the way was standing there witnessing the whole sorted ordeal. Once again she leaves my presence and does her little walk over the front of the store and returns asking me if I had prescriptions to be picked up. I ignored her question that time and decided to go up front and purchase some candy and wait outside until my mom ended her shopping. I then see this Joy at a cash register so I side-stepped her line and go to another cashier. Once I got to the front of the line I noticed that the man was an assistant manager. I began explaining to him what hell this Joy woman was dishing out to me and he just shook his head but said nothing. His actions spoke volumes to me as to how he was relating to Joy from the past. Well, as I began to detail how badly I had been treated Joy stops her transaction with a customer and comes over to us and begins shouting "if you have a problem come to me. I am the manager" She is also pointing at her badge ..like that's going to impress me. Not only was she shouting at the top of her lungs at me I then find out she is a manager. I didn't know that at the time while I sat at the patio display. If she is a manager I am wondering how on earth that can be. It makes no sense. Well, after she shouted it out to me she was a manager I then turn to her in a cool and calm voice telling her I was going to file a harassment suit against the CVS for her attitude. I plan on doing that after I have spoken with top management. I wrote in my complaint letter I just mailed off that if she is this demanding and nasty to an adult customer I am wondering what her rapport is with small children who come into this store and the parents let them move about the store freely. This woman is the devil. Plain and simple and I would hate the thought of having a boss like her. Being that said I am indeed going to make her life as miserable as she made mine this past Saturday. Thank you readers for reading my post. If any of you have had similar experiences like this please feel free to write me.
oh yes and I just bet you were all calm and nice and sweet. Notice you never see a comment where the perp was ticked off and angry. Perhaps you gave some attitude when asked to please stay off the displays because you were upset at having to hull your mom all over town. Remember stores do have to sell this stuff and I as a consumer do not want to purchase an item you have had your nasty butt on.
I am so glad you wrote a complaint to those above her. I would have been very angry & upset being scolded like a child from this so-called manager. I guess she is proud of herself since she feels the need to scream it to anyone within ear shot. Hopefully she is humiliated by her boss so she knows what it feels like.
photo processing overcharging!
My wife bought a 'one-time use' CVS brand digital camera for our son just prior to this past Christmas holiday. The price was $19.95 plus 6% sales tax for a total of $21.20. The price did not include the cost of processing but the signs on the wall behind the photo counter indicated that the price was $.25 per print. The camera shot 25 pictures so the cost of processing should have been $6.25 plus 6% sales tax for a total of $6.63, give or take. When I picked up the pictures, I was told the price was $12.99 plus 6% sales tax - a total of $13.77! This was more than twice the advertised price! This price was posted nowhere on the camera package or on the sign age within the photo counter area. We paid a total of $34.97 for 25 prints (plus, according to the store, a 'free' photo CD). Just to drive home the point, that was $34.97 for 25 photo prints! To me, this represents a major ripoff for the unsuspecting who believe the prices posted on the walls behind the counter are the actual prices you pay. This was my last visit to CVS -EVER! And I will make sure I post this on every available website I can find and tell everyone I come within earshot of.
Our local CVS in Whitehouse, Texas, as all the others, advertise flu shots available - every day - there are signs on every aisle and in the store front windows claiming this. My husband called up there today to make sure because he wanted to get his shot. Finally you get the pharmacy and the pharmacist, who can just bare speak and understand English, told him, no they were not available today. They would be available on Tuesday. Then talked to the Store Manager. She said the same thing. Pharmacist did not know how much they were either. Got in the car and drove up there. Sure enough plastered in the front window "Flu shots available EVERY day". I found the manager and asked her if they were giving flu shots today. She said she didn't think so because there was no one working today to give them. That person would be available on Tuesday, but she would check for me. Came back and said no, not today. I said, "well your sign states they are available EVERY day. " She said I know, Corporate doesn't consider these little country stores." I said, "Well, then your sign is false advertising and should be taken down". Also found out they are $29.99 if you have no insurance. Wouldn't you think they would also advertise that? I am so frustrated with CVS. There is always a problem with them and I will never use their pharmacy again. The last time I did, I called in my refill three days in advance. When I drove up there to pick it up - IT WASN'T READY! Can you believe it?
They should not be allowed to advertise flu shots available every day.
I cannot believe people are this stupid. I actually work for cvs, I am a manager, photo associate, and cashier. I get these complaints daily, and the only customers who leave still mad, are the ones who are too hard headed to listen. The part about them having to pay a butt load for a OTU digital camera, well they have no idea the distance we go for them, just to get those pictures off of that camera. And then if they complain about the price, we explain what the charges are. IF they still don't get it, then we just simply say "okay, well I apologize it wasn't what you were expecting, but these are our marked prices. The prices you saw were for this product, and as you can see, you didn't get this one. I can give you a slight discount for your troubles, and I'll make a note of it on your account." and if they aren't satisfied with that, then simply send them on their way. If it was important enough, than they will take the discount. Our corporate stores shame us for sending some people away. But I would rather stay level headed and smiling, and still helpful, than be insulted, lose my temper, and embarrass myself as well as the customer in front of others. You can only do so much for people before you need to walk away.
You were not over charged. The sign behind the counter for 25 cents is for digital prints from digital cameras, yes. However, you bought a OTU (one time use) camera which is processed through the pure digital machine and is completely different. Its your own fault you paid $20.00 for that disposable camera. Go out and buy a digital camera for $100.00 that you can keep using and then you can pay 25 cents a picture, until then read the sign correctly and check with the photo lab technician before you assume anything.
How about you idiots ask before you presume all these ridiculous claims? People are so "selective" as to what they "believe" should be the correct price. You paid to process a camera, not make reprints from a digital kiosk with a REUSABLE digital camera (that's the 25 cents). One requires labor from the staff (like film), the other doesn't. They are completely different services.
Because of people like you, everyone must put 50, 000 line disclaimers on everything or idiotic hazard signs you see on failblog.org. Try informing yourself next time instead of agreeing to whatever feels right to you.
Ok first of all the sign behind the counter that says 25 cents each is for digital prints that are printed from YOUR own digital cameras card on the kodak picture machine in one hour they are 29 cents if you want them instantly however if you get one of those one time use digital cameras it is a completely different story because the time it takes to hook it up to a special machine made just for those cameras the only way I know all of this mess is because I work for cvs and people really need to calm down before they jump to all of these conclusions
u didn't read the fine prints that its for film not digital. people make the fool out of themself by jumping to conclusion. thats why we don't give a S$#% what u think cause we deal with it everyday. customers always wrongs and thats the fact, get ur head out of ur ### for once. ur one buck isn't god give to us
For the idiot with the passport complaint, there is no such thing as a 4X6 passport print. Could you imagine how stupid that would look? You would need a photo album to carry it around in. Passport pictures are 2inch and CVS is more than half the cost of having your picture done at the post office. There are guide lines that are programmed into the machine that they are printed on, so you crafting your own passport picture at home is not acceptable no matter where you shop. How about knowing what you are talking about before blasting complaints.
I was at a dallas texas location at the corner of skillman and kingsley rd. I encountered Bernetha a manager on duty who was assisting me to get mp3 headphones. She was the most rudest unprofessional person I've encountered in retail. Her attitude was like she was doing me a favor. I will never shop there again.
I just got back from CVS. i did not complete my transaction and left with nothing. The 'people' they hire to be cashiers are idiots. The supervisors are barely any better. Nowadays, expecting any decent front line customer service is futile. People dont know how to listen and think. Supervisors are just too lazy to do the same.
You are just plain stupid. I have used those cam's at cvs. The prices are posted at the film counter. The posters on the wall are come ons for FILM developing. Digital cameras are not FILM cameras.
very unhappy with this predicament
I am very disappointed in the CVS ExtraCare card program. My fiancé and I are very regular customers, and both look forward to receiving the Customer Care coupons. However, I am very disappointed since I had filled 2 new prescriptions at our local CVS pharmacy totaling $55. I was expecting to receive a great coupon afterward, since I assumed that the...
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ruined my film photo processing!
I gave them a roll of aps film to develope... the photo technician could not find the proper equipment to develop my roll. instead of calling me to tell me to pick it back up and take it somewhere else, for some reason known only to the heavens she opened up the film, unrolled it, and exposed it to light which is the number one thing anybody who remotely knows anything about aps film knows not to do. so she ruined my film/pictures for no reason... if she didn't know what to do she could have not just done anything, but instead she ruined my pictures. and I had nothing to pay for, so it's not like I could ask for a refund. they've lost my business for life.
The complaint has been investigated and resolved to the customer’s satisfaction.
It took ten minutes to get someone to unlock the Tylenol cabinet. Then the cashier couldn't find my phone number in the system and therefore refused to honor my coupon. Avoid the store at Santa Monica Boulevard and 26th Street in Santa Monica. It's awful.
Needed some witch hazel and had gift card $5. website said available and $5.77 but less than $5 with CVS card...got to store price over $7 and than had to pay $1.77 after CVS and gift cards applies. Walmart lists for less than $3..also had to go to 2 different registers to checkout due to gift card, A WASTE OF TIME AND false advertising
This cvs is slow and bad service. 1 Medicine been order sinced morning. Especially that medicine is emrgency! And u cant gt it ryt away to them!
But already nigth time still not ready!definetly not coming back again in this pharmacy!
Date: 04/29/2024
Arrival time: 6:30pm
Left at 7:50pm
I just left this CVS waiting 2 hrs just to pickup 1 tynelol and a cream prescription. The workers there are so racist, no respect for customers forgetting that customers we pay them to fix their dirty long nails. So rude and stinking communication to customers is their job description.
I keep getting phonecalls for c vs. when inquire about the nature of th call they hang up.
done is mulltiple times. i'm a heart patientb don't need the stress.
it's harassment
Store number 3004. I never ever been turn down by a pharmacy because they have 49minute left in the shift and won’t fill a prescription. The worker stop focusing on going home and focus on customers then I think they rate would be better.That is unacceptable. 2/27/24
I am not impressed with the new TV ads in SPANISH! This is the United States of America, and we speak English! Not Spanish! How dare you make your ads Spanish when the Spanish population is so little. The majority buy far are English speaking Americans.
Change your ad, we will not shop in your stores if this continues. It is a real turn off!
clerk said he was too busy to help me, said he knows nothing about
what CVS dos or doesn't do.
This happened @ 3.00 pm on1/2/24
They are very bad. They should close down. Moving out of there to Rite aid. The whole pharma industry knows CVS DOES NOT PICK UP THEIR PHONE. shame on you!
RE: Store 1820, Winter Garden, FL 34787
My physician's office E Mailed a prescription for BD Pen Needles.
It has been an exceedingly long wait and CVS cannot fulfilla Rx.
I had to go and purchase replacements at Walmarts.
Is there a physical problems in obtaining pen needles.?
poor you