CVS
Reviews and Complaints

Im disabled and don't have a car. I count on thing being done on time. We in this occasion. My wife and I had problems with the doctors office causing or prescriptions to be late. Unfortunately that doesn't matter to the ride I scheduled. CVS received them and had them filled with in fifteen minutes. I'm on a fixed income and it saved me 20$. 20 that I did not have. Ty CVS

They have the MOST incompetent, obnoxious workers...from Annette, David and Kira...and Both the Pharmacists... The male one refused to give his name on the phone! ALL of the pharmacy workers are SO SLOW AND RUDE...They don't respect the customers at all! Go to Walgreens just a few blocks down in Dunedin where the staff is so kind , helpful and quick!

I had been using the same CVS in Target because the staff there was amazing. However, for whatever reason there were changes made that totally ruined the experience. All the staff that had been there had all the sudden been replaced, all of them. The new staff obviously was not even from the area, the prescriptions were not getting filled, they changed the rules on what and how they could fill things and so I went for days without necessary medications and I was told that I would need to call and remind them instead of the normal being texted when they were filled because I was on automatic refill. So not only were there new staff unfamiliar with the area, they also seemed unfamiliar with how to fill prescriptions and customer service was not pleasant, even though it was the changes CVS made that created this very poor customer service. Will never use CVS again. And maybe, just maybe - they'll stop destroying our natural resources from all the paper they waste on 2 - 3 ft long receipts that everyone just throws away.

I scheduled Covid and flu shot with CVS online only to be texted the night before my appointment that the vaccines were not available yet and to reschedule. I rescheduled for another day only to get the same text again that they were not available and to reschedule. I rescheduled for a third time and, you guessed it, I got the same text again the night before my appointment. I figured I'd wait a few weeks before rescheduling again. CVS calls me to tell me that the vaccines are, indeed, in and a glitch was sending out these texts. I go in, get my shots. Now I get constant texts telling me how sorry CVS is for the delay and not to forget to reschedule. I inform CVS that I already got the shots but the texts still keep coming to reschedule. It's time for CVS to get its act together.

The robot answering machiine , when it was male it was awful but at least every question did not prompt you to get an app .

The new female voice is identical as the old save that it aggressively wants you to download their bloody app . It never tells me i have presciptions ready , never ever . So when I call i am made to wait through the endless nonsense that does not pertain to me and wait until i may push the button to speak with a pharmacist .

Not only all of this , i do not receive a phone call or a message when my scripts have been filled ,

And when i call , the damned robot says nothing as to whether or not my scripts are ready . It is endlessly frustrating .

I am on 24 medications and this "Service" needs to be junked , it is worse than useless .

I purchased a gift card and gave it to my boss for christmas. The card while activated at cvs did not work. I had gone back to the store and there it began not our fault call nike, I call nike they say cvs will refund you, cvs bounced me back and forth with no resolution. I currently reached out to the bbb bureau and they are reaching out to bith the merchant and business owner. I will never go back to cvs and buy anything I will only use the pharmacy. Knowing that they check to make sure the card was never used. This was noted that's why I was warranted return of my $150 that I lost but for them to push back to the other store is an unfair way to do business. You will see how long I was kept on hold and how how many times I called and there was no resolved. You’ll see the receipt, the card everything you need.

My wife's Humira prescription was cancelled for non-payment because we should owe 0 and are being charge $3000! We have had an ongoing dispute between United HealthCare, Humira, Humira co-pay, and Prudent Rx. No one wants to be responsible for fixing this problem. Have called on this almost 30 times since November and only get a pass the buck to someone else or some other entity. Priority Mailed documentation CVS pharmacy since the (incorrect)invoices come from them. Confirmed receipt with USPS tracking. Now my wife finds out that her mediction won't be sent until the (incorrect) bill is paid. How can a company ethically and legally do this?

Hi, I have been using Monjaro for the last eight months and my company has changed insurance to use CVS Caremark and today I was asking to refill the medication and they asked for pre-authorization form from the doctor and he sent it, but they decided to deny it seems the company are trying to Reduce the benefit and this affecting my health and affecting my future so I wanted to file a complaint against the company because they are denied something that I was taking for the last eight months through different insurance

The pharmacy in the albertsons unholy in Portland Oregon used to be such a great place to go, but now that they’ve taken over the Rite Aid customers, I have been treated poorly by the pharmacist and their voicemail has been full for two weeks. There’s no way for doctors to get a hold of the pharmacists there’s no way for customers like myself to leave messages and often times I have to call 12 to 13 times to get someone to answer the phone it looks like your resolution rate is pretty poor so I don’t expect anything out of this but at least I’ve said something about the poor treatment that I’ve had. I’ve been trying for days to get a prescription filled for an infection I have and now I’ll have to. Monday because the voicemail is full and they never contacted my doctor even though they needed to

I have already attempted to contact CVS as soon as I discovered my order was shortchanged but they have not responded please help. The order #[protected] and the order date was 1/18/24 and the shipping date was 1/19/24. The product missing is one bottle of NatureMade CholesOff Complete heart health support softgels 120 count UPC #[protected] and the item #888714. I would like to be shipped free of charge ASAP to my home address Beverly Russo, 138 Lakeview Avenue, Waltham, MA 02451.

Today is Monday, Jan. 22 at 4:57 pm and I have the proof of this call time on my phone. This isn't ok. I don't care how short staffed you are or what is going on you can get through phone calls faster than this. It makes you feel like you all just aren't doing your job. I needed to give you my daughters secondary insurance coverage and you never answered the phone. At this point I feel CVS owes me money. This is just unacceptable! To add insult to injury the music for the calls on hold is beyond terrible.