customer service and pharmacy operations
Worst experience every time I have been at this location. The pharmacy staff is extremely rude and run away from answering questions. When asked about prescription clarification, they have no clue. Even after getting a text that the prescription is ready, you go there and it's not ready and they ask you to wait 2 hours. Went there again after 2 days, waited...
Read full review of CVS and 1 commentpharmacy
After talking with pharmacist there was a correction with an incorrectly filed script and they were ordering the correct medication and pulling back the incorrect script. When I called to find out why it was I received instead of apologizing for me encoring a cost for meds I can't take I was blamed told I must hve confused the staff it was my fault for not...
Read full review of CVStotal service, no accountability always excuses
I have now tried for over 4 years to get cvs target to give me 90 days at a time since that is what scan my insurance is recommending. Well I thought we finally got it settled, I have even brought in all my pill bottles so maryann can count the pills and fill them accordingly, I though we were now on the same page, but I guess we aren't, so today dec 17...
Read full review of CVSkayla-pharmacy
I came in to CVS and immediate saw that Kayla was working. She is always so rude to me. I come up to the register only one of my rx order is ready because another was suppose to be in today but was not due to the weather. I asked Kayla when it will be in she said I don't know. I was told I would be able to pick both of then up mid-morning today, yesterday...
Read full review of CVSshort staff/rude customer service
Okay, I come to this cvs a lot, everytime I come I never have a problem. On tonight me and another guest stood in the front for 10 mins waiting on Jamie to assist us. I ask her would she help us check out she says busy and walked off(rude). After been denied customer service I think Megan is her name came and started to assist us with checking out. I don't understand how you can be rude and make paying customers wait, when you are supposed to be showing outstanding customer service. I will be reporting this incident to Coorporate. FYI when I left I could see Jamie outside smoking a cigarette and talking on the phone I guess that how cvs runs they business now.
pharmacy
Will not reveal the exact pharmacy location because CVS seems to think that cutting back on pharmacy staff and then customers having to wait for an hour in the drive thru is the fault of the ONE pharmacist working with no help what so ever. One person cannot help customers at the counter, in the drive thru and take phone calls all by their selves! CVS has done this for years and blames the staff if someone complains. Shame on you for your total disregard for your customers and your employees. Needless to say after this horrendous treatment I am moving my business elsewhere. How they stay in business I'll never know.
lines, phone calls, service
I tried calling the other day, and was on hold for over 30 minutes. on Friday I got a busy signal for a few hours. I finally went to the store, and there was a line of nine people, and only two people at the registers for the pharmacy. They made a mistake with my prescription, and it was impossible to deal with the manager, Alexa, who refused to give me the right amount of medication. She shorted me by a few days.
Read full review of CVScalling store
I REALLY hate the ads that are forced on you when you call the store. I work in health care hand have to call several times a day and I am on hold for about 10 minutes with each call. The ads are VERY LOUD but when I turn the volume down I can't hear if someone answers the telephone and so they disconnect. I am forced to listen to the high pitched loud ads repeating over and over again. Is there a way to turn that "crap" off!
self service checkout machine
On 12/12/2019 I used a self serve check out machine. My bill came to around 26. Oo. I had a lot of loose change that I put in the coin bin, and then the machine jammed, the attendant came over, had a hard time fixing it, and asked me to use another machine. I checked everything out again and paid for it but I never got my 3.00 worth of change from the 1st...
Read full review of CVSpharmacy customer service
On December 12, 2019 I called CVS On Bainbridge Avenue 10467. I was calling to cancel a prescription. The first time I called I was on hold for 23 minutes and one person picked up and hung up the phone. I called again and spoke to a representative after waiting more minutes and the lady who picked up said she would cancel within 10 to 15 minutes. I am aware...
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My husband & I have been customers for many years. As of the last year or so, the pharmacy is not serving it's customers well. There are only 2 or 3 workers, if that. Phones are ringing off the hook. The pharmacist is doing his or her best to fill prescriptions, answer phones, give flu shots, and help the customer. How can they do their important job, while...
Read full review of CVSonline prescription service
This is the worst service ever! They cant bill my 2nd insurance, I don't live near a cvs and I don't need 90 days worth of medication because it changes all the time. There is no option to opt out! I get a different answer ever time I call about getting an override to use my local pharmacy. I got different answers when they lost my medication in the mail and received it a month late. half the time the people don't even know whats going on because there are no notes on my account? I would not recommend this to anyone! very inconvenient.
cvs pharmacist
My elderly grandmother has been a member a CVS for years and years that's where she has gotten her prescriptions. Here lately there is a new pharmacist and she is very rude everytime my grandmother calls or has any questions about her prescriptions she's even rude to my grandmother's Physicians I really wish something could be done about this. My...
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My 4 prescriptions should have been ready two days ago. (O7/16/1956.
I called this morning, they said "Give us a half an hour." That was around 10 a.m. I just called again, it's now 3:15 and they are still not ready.
I am always given poor service at this store. I am always polite. This is just so unprofessional of your company. A VERY poor reflection on you. Linda Linchy
christine in the pharmacy
I called today to get a few perscriptions filled. I have been deathly ill for three weeks...yes I almost died. So after waiting for them to answer, I get this faker Christine who first told me I was mumbling, so then I began to speak clearly and then she stated to me "I don't know why you are being so snotty". WHAT!? Who do these people think they are? Get...
Read full review of CVScustomer service
I have been a loyal customer of CVS since 1999. The CVS from Kensington, MD use to be one of the best out in Maryland. The customer service has gone down so much. Two months ago I went to CVS to take pictures for my passport and they were horrible. I asked to take new ones, and the young lady made them look worst. I paid almost $20.00 for horrible picture...
pharmacy
I've gone to the CVS pharmacy twice now to pick up my prescription and the line both times was so long after 15 minutes I left. I complained to the store manager who told me corporate is reducing the amount of people at the register and therefore lines will be very long. She was very nice. One would think a rich corporation like CVS would want to be a...
Read full review of CVSpharmacy service
Today I called to speak to someone at CVC I 40 and Washington in Amarillo Texas. Was on hold for 42 minutes. Manager at store made excuses for long delay saying that the Pharmacy was busy and only had one tech that could answer the phone and take care of customers that were in the store to pick up. Requested further assistance and was told that there was nothing else that could be done. When I again requested further information I was told to call 1-800-CVS- help. This did not work, so I went online to check for information and found a different number. I called that number and was on hold for additional 20 minutes and then hung up.
My time is valuable, took my lunch waiting to speak with someone at pharmacy and on help line. Now there is no way to get lunch in the time that I have.
Poor response, feel like my business is not important to CVs and need to change where my family mediations are filled.
Please note that I have been a customer of CVS for many years and have used the same pharmacy location.
I understand being busy but to make people wait on hold for this long is not acceptable. Maybe CVS should look at setting up a system where the customer can leave a number and be called back when it is their turn. This would be better than waiting on hold for 40 + minutes hearing the same recording.
pharmacy
My prescriptions were filled six times and I did not ask for them to be filled. They lost one of my prescriptions and I had to wait 15 minutes while they looked for it and then fill another one. I waited from November 12, 2019 for my script until November 23, 2019 for my calcium with vitamin d to be filled. I was told would be available on the 12th. Finally...
Read full review of CVSmy medication
On nov. 20, 2019, I had a friend go by to pick up my pain medication, they said was ready. Wgen she got there they told her my dr. Was going tthave to verify. I knew he did when I first called it in. So my friend was leaving and heard them making fun of her and one said oh she's back. Well my friend did not deserve that and did not take it well. After she...
Read full review of CVS
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