Coupons
I was getting emails, coupons that would save me 30-40% off my purchase. My friend continues to receive the coupons, but I have not received one in over a month ! Why ? I will NOT shop at any store without coupons. I have to watch my budget. I do love the clothing line and I am a cosmetic freak but again, I will not even stop in without a coupon. I will go to other paces with less expensive merchandise. I am not a Walmart fan but I have to go where the price is right ! Thank you
Pharmacy service and care
Your Pharmacy has a policy of not filling a perscription even one day early for any reason, My perscription is normally filled on the 20th/21st of the Month, Well Christmas week started that day and for those of us heading out of town for the Holidays, that meant we could not get our refill. (this is just corporate bureaucracy). So that forces your...
Read full complaintPharmacy not having medication needed
CVS store #2818 in Boca Raton consistently does not have medication available. Many times I have tried to renew medication only to be told they are out of stock. I tried to refill medication on 1/2/20 and it took four days before they had the stock needed. I tried today to order two medications and again I was told they are out of stock. Although I have...
Read full complaintCustomer service from kathleen
Good morning. I typically do not post negative reviews or comments. However I had an experience last evening at the CVS in Clarksburg WV. I will give you steps leading up to and thru the event. So, please bare with me. First. Lets start with your return policy. 100% satisfaction guarantee on beauty purchases Be 100% happy or receive 100% money back on...
Read full complaintPharmacy
The pharmacy is a joke! Never have anything completed. Unrealistic wait and drive thru times...hear the pharmacist making excuses and belittling her employees in front of myself and others. I will no longer go to this CVS! The pharmacy has been a mess for months! The way the pharmacist acts is very unprofessional and should be reported to the pharmacy...
Read full complaint and 1 commentMedication (pills)
Hello! Two times within 6 months the pharmacy department at CVS at Rt.146 in Clifton park, NY got my prescription wrong. The count of the pills was completely off. In May of 2019 instead of 60 pills (yea, I know a lot) they gave me 25. It's not just 5 or 10 short, it's like 40 off!. When I called nobody apologized, just said come over we will give you the...
Read full complaintCashier
How can you tell when a cashier hates his job? When he is totally rude even when your not. He wore his attitude in his face and how he spoke to me when I was simply trying to say I didn't want to put up all my extra bucks until I had an idea of what I owed and he then stated he could whatever he wanted per the cvs policy. I told him he was being rude but he...
Read full complaintManager Sonia
We understand that human rights are fundamental rights and freedoms that all people are entitled to, without regard to race, color. Store #9341 Sonia - Manger My daughter and her cousin entered the store 1/5/2020 in which to buy some pens and paper. The manger Sonia approached her cousin and said "You know your not allowed in this store" in which he...
Read full complaintservice at pharmacy
I have been using this pharmacy for approximately 20 years, ever since I moved to Waldorf. Lately, the service at the pharmacy has gotten out of control. Waiting In Line for long periods of time at the drive thru window and the line inside. I needed my meds on. Friday last week. Was told they were out of it. I was told to come on Monday. I waited until...
Read full complaintdaily automated calls and repeated auto fill when I have consistently stated that I don't want that.
Automated calls from CVS start at 9 a.m. and come as often as 5 times daily. These calls are pointless with info. that I have prescriptions ready which I did not order or that there are those that can be made available. Once there was a call that a refill was ready on a med that had been prescribed temporarily when my regular med was not available. At that time I was back on the regular med and had been for months. Both meds were for the same symptoms. Had I not caught that duplication I would have had been in great danger. CVS should not mess around with presciptions that I have not called for refill.
These auto calls from CVS are extremely annoying. I WANT THEM TO STOP! The calls are completely unnecessary and can be confusing.
I DO NOT WANT AUTO FILL. i HAVE SAID THAT OVER AND OVER. LEAVE ME ALONE WITH THESE STUPID CALLS.
The Parmacist and Pharmacy Tech are very professionl and helpful. Corporate mus have idiots.
Pharmacist
My doctor called in a new antibiotic and an inhaler for me on 12/31/19. When I went to pick it up on 1/3/2020 I was told it was not filled and t o call my insurance. I went home and called my insurance and they had no documentation of my Rx being denied. I then called the pharmacist and she could not tell me why my medication was rejected. Now that it i...
Read full complaintlack of assistance
I am so upset about the complet lack of assistance not provided by the pharmacy located in Burtonsville, MD. They never asnswer their phone and trying to pick up a prescription at their drive up window is a joke. The person at the window takes forever and always needs assistance from within in locating a RX and trying to function the computer. This make...
Read full complaintpharmacy
I went in today, at 5pm, 1/2/2020 to pick up a prescription for my husband. The pharmacy was busy and the staff showed their frustrations about everything and dealing with the customers. The representative gave me a difficult time about me wanting to check on any savings associated with my prescription. The cashier threw my medication to another associate...
Read full complaintservice
Today (01-02-20) I went to dr. they called in a pres. before I got there to pick it up I received a text message that my insurance info needed updated - I attempted to call while traveling there the phone was never answered by the pharmacy - once arriving and updating my info I was told it would be aprox. 15 minutes - no problem — BUT while waiting I...
Read full complaintunethical behavior by pharmacist manager, ms. jamie nyguyen
Following my release from Abington Hospital after two days and nights in the Out Patient Observation Unit, I was discharged on the afternoon of Dec. 24, 2019. Before returning home, I went directly to CVS store 7065 located on Lincoln Dr in Philadelphia PA to get the RX for a new medication filled; it was Metoprolol Tartrate 50 MG tab. At approximately 3:45...
Read full complainttaking days to fill a rx, happened several times
I am forced to use CVS pharmacy as part of my spouse retirement program, otherwise I would have my RX's filled elsewhere. Since his retirement I have had to jump through hoops for the simplest thing. Like not being reimbursed 200.00 on rx charges only because I was awaiting the CVS card for coverage. Guess what I had it filled at Walgreens and was told by...
Read full complaintprofessionalism
Good Morning,
On Monday 12/30/19 I was at our local CVS store on Coffee and Hageman here in Bakersfield, I was helped by a polite gentleman named Angel and as I walked away another employee approached him in a very unprofessional and rude manner and said " I need to talk to you in the back right Fu***ng now" and repeated it twice. As a customer and a professional I find this to be very disrespectful and unprofessional of another employee. This gentleman was very pleasant and no one deserves to be treated like that in any work environment. I hope that this matter is taken care of appropriately and no one else as a customer or employee will have to deal with something like this.
manager inadequacy
I was in kinda late this evening around 9:30 pm and while I stood in line (behind "line starts here" sign) a lady with a cart full of items walks past me (i was the next person in line) and up to a register stall. I simply and kindly said to the woman "im sorry ma'am, but the line starts here." She blurted out in a raised tone for me to relax and calm down...
Read full complaintpharmacy service!
I have 2 prescriptions that CVS contacted me about having them on 90 day refill with automatic refills, I agreed. 92 days later neither of my Rx are filled, tried calling Pharmacy numerous time with no one answering (12/28/19) Finally just drive to CVS to find everyone in the Pharmacy to be completely clueless. Asked to have my RX refilled and they said...
Read full complaintshift manager aka "the manager"
On December 24th, I went into the store to pick up my 5x7 Glossy Christmas Photo Cards. The cashier warmly greeted me and rang up the photo envelope. I didn't look inside of the envelope until I was wrapping gifts at about 11:30pm. There were no envelopes for the cards. I was annoyed, but figured there was nothing I could do at that point of time. Today...
Read full complaint and 1 comment
Most discussed CVS complaints
Customer treatmentRecent comments about CVS company
Customer treatment
Vimergy
6 reviews
Shoppers Drug Mart
1547 reviews
Accredo Health Group
180 reviews
Express Scripts
202 reviews
OptumRx
271 reviews
We have received your comment. Thank you!