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drive through
Directions are clearly posted at drive through yet almost every time there is someone waiting for their prescription to be filled, please let the pharmacy employees know that they cannot tell people that they can wait, today there were six cars waiting over twenty minutes for the vehicle up fronts order to be filled!!! I called and spoke to someone in the...
Read full review of CVSnot applying offers sent to my cards...
Please take a look at this proof of my offers that expired today... my card number is [protected] You can see other offers; 20% off etc... and the expired ones as well... I am a very frequent patron of your business. I visit your downtown store 55 Summer Street { near my place of employment } in downtown Boston and your Mattapan store; as I live in close...
Read full review of CVSpharmacy
Hello I am writing to file a complaint. The CVS that I normally go to has had several issues over the last year or so. First being, customers are asked to wait 1-2 days or longer prescriptions. Second, most recently, 12/19, I went in to pick up a prescription. The person who rang out my order informed me that the reigster had "frozen" and that she needed...
Read full review of CVSpharmacist
I have been filling prescriptions with CVS for multiple years and always had great customer service. I have been to this location multiple times and EVERY SINGLE TIME I go to pick up my prescription the same pharmacist who checked me out on 12/20/19 at 7:17 pm is so nasty and ugly. She tells me what to do in my personal life even though I don't start any...
pharmacy
On 12/19/19 we waited in drive thru to drop off prescription. After 20 minutes of waiting, the pharmacist took my daughter's prescription and said it would be ready tomorrow 12/20/19. When I called to find out if it was ready, on hold for 15 minutes, I was told they had no record of the prescription. A representative from CareMark also called and said they...
Read full review of CVScvs mail delivery
CVS insisted I change my 30 day prescription to a 90 day or it would not be covered. The letter was sent to my current address. Contacted my doctor to change and he sent to CVS Mail.
CVS sent the refrigerated prescription to my old address, without so much as an email or a text.
The current owner at my old address called his realtor, who knew mine, and she called me out of town.
I was out of state and had to call a friend to go pick the prescription up and keep it cool till I got back. I later received a bill from CVS for $150, twice as much as I pay at CVS Pharmacy. The bill came to the right address.
Called CVS and asked to speak to management and was told they would call back. Never received a call. Sent emails to CVS, but that's like pulling teeth.
Finally found a number for CVS and called and was told they do not take manufacturers discount cards for mail delivery, while admitting they were both the same company. They refused to compromise after being told of the incredible trouble everyone went through.
Had to pay the $150 to keep from going to collection.
Frank Pugliese
990 Laguna Lane
Pingree Grove, IL. 60140
[protected]@att.net
customer service and pharmacy operations
Worst experience every time I have been at this location. The pharmacy staff is extremely rude and run away from answering questions. When asked about prescription clarification, they have no clue. Even after getting a text that the prescription is ready, you go there and it's not ready and they ask you to wait 2 hours. Went there again after 2 days, waited...
Read full review of CVS and 1 commentpharmacy
After talking with pharmacist there was a correction with an incorrectly filed script and they were ordering the correct medication and pulling back the incorrect script. When I called to find out why it was I received instead of apologizing for me encoring a cost for meds I can't take I was blamed told I must hve confused the staff it was my fault for not...
Read full review of CVStotal service, no accountability always excuses
I have now tried for over 4 years to get cvs target to give me 90 days at a time since that is what scan my insurance is recommending. Well I thought we finally got it settled, I have even brought in all my pill bottles so maryann can count the pills and fill them accordingly, I though we were now on the same page, but I guess we aren't, so today dec 17...
Read full review of CVSkayla-pharmacy
I came in to CVS and immediate saw that Kayla was working. She is always so rude to me. I come up to the register only one of my rx order is ready because another was suppose to be in today but was not due to the weather. I asked Kayla when it will be in she said I don't know. I was told I would be able to pick both of then up mid-morning today, yesterday...
Read full review of CVSshort staff/rude customer service
Okay, I come to this cvs a lot, everytime I come I never have a problem. On tonight me and another guest stood in the front for 10 mins waiting on Jamie to assist us. I ask her would she help us check out she says busy and walked off(rude). After been denied customer service I think Megan is her name came and started to assist us with checking out. I don't understand how you can be rude and make paying customers wait, when you are supposed to be showing outstanding customer service. I will be reporting this incident to Coorporate. FYI when I left I could see Jamie outside smoking a cigarette and talking on the phone I guess that how cvs runs they business now.
pharmacy
Will not reveal the exact pharmacy location because CVS seems to think that cutting back on pharmacy staff and then customers having to wait for an hour in the drive thru is the fault of the ONE pharmacist working with no help what so ever. One person cannot help customers at the counter, in the drive thru and take phone calls all by their selves! CVS has done this for years and blames the staff if someone complains. Shame on you for your total disregard for your customers and your employees. Needless to say after this horrendous treatment I am moving my business elsewhere. How they stay in business I'll never know.
lines, phone calls, service
I tried calling the other day, and was on hold for over 30 minutes. on Friday I got a busy signal for a few hours. I finally went to the store, and there was a line of nine people, and only two people at the registers for the pharmacy. They made a mistake with my prescription, and it was impossible to deal with the manager, Alexa, who refused to give me the right amount of medication. She shorted me by a few days.
Read full review of CVScalling store
I REALLY hate the ads that are forced on you when you call the store. I work in health care hand have to call several times a day and I am on hold for about 10 minutes with each call. The ads are VERY LOUD but when I turn the volume down I can't hear if someone answers the telephone and so they disconnect. I am forced to listen to the high pitched loud ads repeating over and over again. Is there a way to turn that "crap" off!
self service checkout machine
On 12/12/2019 I used a self serve check out machine. My bill came to around 26. Oo. I had a lot of loose change that I put in the coin bin, and then the machine jammed, the attendant came over, had a hard time fixing it, and asked me to use another machine. I checked everything out again and paid for it but I never got my 3.00 worth of change from the 1st...
Read full review of CVSpharmacy customer service
On December 12, 2019 I called CVS On Bainbridge Avenue 10467. I was calling to cancel a prescription. The first time I called I was on hold for 23 minutes and one person picked up and hung up the phone. I called again and spoke to a representative after waiting more minutes and the lady who picked up said she would cancel within 10 to 15 minutes. I am aware...
Read full review of CVSpharmacy
My husband & I have been customers for many years. As of the last year or so, the pharmacy is not serving it's customers well. There are only 2 or 3 workers, if that. Phones are ringing off the hook. The pharmacist is doing his or her best to fill prescriptions, answer phones, give flu shots, and help the customer. How can they do their important job, while...
Read full review of CVSonline prescription service
This is the worst service ever! They cant bill my 2nd insurance, I don't live near a cvs and I don't need 90 days worth of medication because it changes all the time. There is no option to opt out! I get a different answer ever time I call about getting an override to use my local pharmacy. I got different answers when they lost my medication in the mail and received it a month late. half the time the people don't even know whats going on because there are no notes on my account? I would not recommend this to anyone! very inconvenient.
cvs pharmacist
My elderly grandmother has been a member a CVS for years and years that's where she has gotten her prescriptions. Here lately there is a new pharmacist and she is very rude everytime my grandmother calls or has any questions about her prescriptions she's even rude to my grandmother's Physicians I really wish something could be done about this. My...
Read full review of CVSpharmacy
My 4 prescriptions should have been ready two days ago. (O7/16/1956.
I called this morning, they said "Give us a half an hour." That was around 10 a.m. I just called again, it's now 3:15 and they are still not ready.
I am always given poor service at this store. I am always polite. This is just so unprofessional of your company. A VERY poor reflection on you. Linda Linchy
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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