CVS – Phone system for trying to contact a particular pharmacies

When going through the phone system to try to contact any of your pharmacies you are presented with a number of options that are extremely wasteful making you spend an exceedingly long amount of time trying to talk to the Pharmacist and then are NOT ever connected anyway! I have direct questions for the Pharmacy that need answered as quickly as possible but I need to wait and see if they will even contact me back! This is an atrocious business practice in the way your corporation seemingly does not care about the welfare and satisfaction of your customers.