sensipar rx not able to process, claiming it needs a tar on medicaid
Rx was called into cvs on San Fernando Rd store in glendale, ca for sensipar for a dialysis patient with medicaid insurance. the technician lady was so persistent that this medication was not covered by medi-cal. the Rx was then called to rite-aid and it was covered, filled and ready to be picked up within 24 hours. NO TAR needed, NO AUTHORIZATION needed...
Read full complaintprescription
I have called in my complaint four times without a call back. My complaint is with the pharmacist name "Anastasia" that was very unprofessional and rude when dealing with my complaint on the phone and in the drive thru. I dropped off my prescription off on 11/4/2019 and was told it would be ready by 11/5/2019. I waited in a long line in the drive thru on...
Read full complaint and 2 commentspharmacy
They were short handed today sat the 16th I assume because drive thru closed due to to staff issues. Line inside was 15 deep the pharmacist was making it clear she didnt want to be there even said she could just leave as she walked up feo t because someone pages her as she was passi g the long line of ppl. I dont have a name because she had street clothe...
Read full complaintpharmacy
I have two issues: 1) My husbands's prscription refill app said it would be ready after 1pm on Saturday. When I arrived, there was no record of it. and had to be re-submitted. Where is the initial request? 2) After trying to contact them by telephone several times, I went in to pick up a refill and casually asked if there were any shingles shots. The response was positive but, since I had a flu shot two weeks earlier I woud not be able to get the shingles shot. I was told to come back after a certain date and one would be set aside for me. I even asked if they were sure and I was totally reassured I would be able to get it. I even left my prescription with them. When I returned there was no shingles shot and no record whatsoever of my request. I was told to keep calling or coming back. You know it is IMPOSSIBLE to reach anyone by phone .
Mary Morgan
[protected]
[protected]@yahoo.com
service complaint
Prescription called in on 11/8/19 and went to pick it up on 11/14/19. I was only one waiting on th 14th and noticed two technicians filling prescriptions and one person at separate desk doing paperwork. I stood the for approximately 4 minutes waiting. While I was waiting I noticed the pharmacy phone kept informing, two calls waiting, then the phone said...
Read full complaintpharmacist unprofessional behaviour
I called in a prescription from cardiologist and spoke with the unprofessional pharmacist named Jeanie. When I inquired about the directions on previous filled warfarin prescription and the number of days filled by insurance, Jeanie told me that "I did not know how things work". Its unfortunate that she continued to argue with me over the phone, since I am...
Read full complaintimpatient pharmacist
I would like to inform you about my horrible experience with the pharmacist Jing. I had questions about a medication I was prescribe by my specialist. She told me I was wasting her time with my questions and every time I would ask another question she would talk over me by saying that the medication is not in stock and that her time is being wasted and she...
Read full complaintthey don't fill prescriptions
Last week my doctor prescribed me a medication to get filled at my local cvs. I did not receive any notification on whether it was filled or not, and the website and pharmacy call-in said it was still "in process" which I had never heard of it taking that long before. I went to the pharmacy to ask about my prescription in which the pharmacist told me it wa...
Read full complaintprescription refill
I had ordered a refill for two medicines through the CVS pharmacy. When I went to collect it they told me they only filled one and that the other one they did not have it. They said something about their warehouse and production supply. I asked them if they could see if another CVS had it and send it to them but they said no and I need to cone back in about...
Read full complaintshockingly unsanitary pharmacy incident, management indifference
After repeated phone calls to customer service and district management blatantly avoiding me, then falsely dismissing the still pending complaint as "resolved", I am pursuing this issue through The Vermont State Board of Pharmacy and Office of Professional Regulation. The public will be made aware of this incident.
On Oct. 16, 2019 I visited the CVS pharmacy in Morrisville, VT to pick up my prescription. The order was not ready and as I waited I witnessed the pharmacy assistant rub the box containing my medication on her face and across her lips repeatedly. As astonishing as it sounds I simply watched frozen in horror and disbelief, unable to utter a word. I confronted the pharmacist privately, still shocked at what I had seen, and even more shocking was her response. She did not seem at all surprised, and certainly not bothered. Upon returing home I called the pharmacist, who once again completely dismissed me by saying, "Everyone has a different level of what bothers them"! This should not even be an issue, let alone one for debate! Customers rightfully have an expectation of cleanliness and no product or prescription belongs ANY WHERE NEAR AN EMPLOYEES FACE AND MOUTH. Period.
medication refill
Last month I picked up my script and thought wow that's awesome it's cheaper this time. A couple of weeks later I went to fill my husband's medication and the pharmacist stated it will be ready tomorrow. 2 days later I went to fill the script and I was told it's to early. I advised them I didn't pick up the script yesterday as I was told. They stated I picked it up 2 weeks ago. Apparently when I picked up my script they charged my husband's insurance. So I had to pay cash. How does this even happen... Then today I pick up my husband's other script. I thought man that's getting pricey. I get home and was only given 3 pills and insurance was not charged. Costing me over $30. So I called to ask to have the issue fixed. I was placed on hold for over 30 minutes. I hung up and called back, this time was on hold for over20 min before someone picked up. I was asked how can I help you and I started to speak only to be told you will have to give me a minute I'm busy doing something else... They come back on, I explained my issue very kindly only to be told call back tomorrow when the regular pharmacist comes back. I told him how long I was on hold and why I would appreciate it being handled now. He stated "I believe that, just call back tomorrow and someone should be able to help... I didn't even call this Med in... y'all contacted me via text, messed it up then charged me full price. What has happened to this pharmacy. Wal-mart is really starting to sound good:
If someone actually reads this please contact me via cell phone [protected] or email [protected]@gmail.com.
Thank you in advance for your time
Stephanie
pharmacy/service
Visited this CVS to pick up a prescription my doctor called and was rudely told by a tech there to step to the other line. I asked why and she said step to the other line. I stepped to the other line and the pharmacist ask what did I need. I said I'm trying to pick up my prescription, but was told to step in the drop off line. The pharmacist looked up my...
Read full complaintnot answering the phone
Pharamcy will not answer the phone except when they are about to close. People need to be able to contact them about their meds. There is no reason anyone should have to drive from their home to talk to them because they will not answer. My mother is 93 and she just can't hop in a car and go see about it, she has to get someone to do that for her and they...
Read full complaintthey never, ever answer the phone.
Ive on several occasions have held on almost for a hour waiting to speak to someone about new meds, meds in general. Have stood there in the store on ost @ scott
And have just stood there... Not a one took just a couple of minutes to take a call. They were suppose to have learnt multitasking because they have slow service or just passed a test they were'nt ready for... Lied about qualification's.
pharmacy
I called to see if I can pick up my medication at a different location they said no I googled your policy and it says you can transfer a pick up of meds said it's as (easy as 1, 2, 3) I'm in Kyle Texas need my meds have too drive to Austin to get them now what's the policy on this is it yes or no if it's yes your employees don't know how to help this is really a inconvenience
Read full complaintpharmacy and general store now..
You are failing filling rx correctly. Not showing correct refill. Not telling me rx is ready. Have to call prescribe to re-prescribe. Have to be on hold for one hour for various general or pharmacy or manager or anyone... 1 person at the store only.. She sounds like a child. I keep being on hold. You do not seem to be a quality company anymore. You change. Now you say I have to keep adding to the complaint here as I continue to hold and you are taking up my whole life and minutes... I still have not proof my rx is ready... No text like you always send me. Blah blah blah store 169...
receipt
To whom it may concern,
I have gone to cvs a few times this month, both retail side and pharmacy. Upon getting my receipt I realized that my receipt was pretty long, I thought it was a bit of a waste of paper but I see you want to give your customers coupons. Today however, I went to the pharmacy and the receipt got even longer and i'm talking ridiculously long. 5'3 to be exact. I've attached a photo and I just think that with this enverionmental crisis going on. This receipt is pretty wasteful and makes cvs seem very unaware of their carbon footprint.
Sincerely,
Concerned customer
the phone in refill request for medications.
The pharmacy changed to a new phone in refill request about 3 months ago. This new system had not worked properly since being implemented. After using the system and then going to pick up your meds, staff say no record of refill request. They admit to on-going complaints re: to above but have not done anything to resolve the problem. This is a inconvenience...
Read full complaintpharmacy
This pharmacy has lost my son's scrips on multiple occasions. We are even reassured by various pharmacy employees that something would be filled and then the do not fill it. It is absolutely crazy. I don't understand how it can be run this poorly... We waste so much time trying to make sure something would get filled. We have had to have our doctor call I...
Read full complaintunethical behavior
On Saturday, November 2, 2019 @ 7:22 p.m., I went to the above CVS location (Store #: 6054) with my mother to purchase a couple of items. When we arrived at the register (Register #02/Cashier #: 1766795) that was assigned to Jake, he rang up our items. My mother was going to pay for the items using her OTC card. I realized that some of the items my mother...
Most discussed CVS complaints
PharmacyRecent comments about CVS company
Customer treatment
Nathans Natural
18 reviews
![Select Care Benefits Network [SCBN]](/images/business/48-48/120952/select-care-benefits-network-scbn.png){kind=small}
Select Care Benefits Network [SCBN]
51 reviews
Community Care Chemist
1 review
Rite Aid
478 reviews
Express Scripts
202 reviews
We have received your comment. Thank you!