Longs Drugs
reviews and complaints

Date - 10/10/23 And Time - 1:25 PM Name - Christophe (Manager) My Name Is Jo Ann , and I was at your store to buy some items and the cashier called me over to ring up my items in my cart , It was REG # 03 / Tran #5147 / CSHR # 0846682 / STR #4728 . My Complaint is that when I down loaded my coupons to my cell phone , I ask Christophe how come it did not take off the $ 2.00 amount. he said that i did not load it , but i did and i even showed it to him and he started to scold me and said that it was my fault , and he was also speaking to me very mean and rude. He should not be a Manager he does not know how to speak and treat customers properly.

The security officer saw my ex rip my bag off of my arm and when I asked him to do something he said to call the cops. We were in front of longs in the entry way where he could see and he did not help at all. Security is suppose to be there to help you while ON the premises of longs and he cursed at me and was of no help at all. The manager was very very helpful and captured it on cameras he was not and I’m thinking of filing a suit against your company. I need to be contacted asap.

I bought my son 2 BODY ARMOUR strawberry banana drinks at Nanakuli, HI Longs .. he drank 1 not realizing it was expired (nobody thinks a store is selling expired products) and the 2nd drink has no date on it .. he has a terrible stomach ache .. he has been on the toilet for the last hour and a half cant eat or drink anything without it coming out .. he was absolutely fine before the drink ! Why are you selling expired drinks making people sick like this ? Please call or email me as soon as possible this is ridiculous and needs to be dealt with immediately I do not want to take this further ..

Malia Ah Sam

[protected]

[protected]@gmail.com

I need to know who I can contact to lodge a complaint having to do with a pharmacist at your Waimea Hawaii Longs. Once again the said pharmacist, Dennis at Longs, denied my refill on time. He wanted me to wait 2 days past when said medication Buprenorphine was to be filled and had me call my doctor unnecessarily and request an early refill. I go by when your HMSA web site says I can reorder my refill at a monthly interval. It is supposed to be every 28 days The other pharmacists are always compliant and fill my order on time. I take a maintenance dose of the medication for chronic back pain. So I need to have it on time and sometimes a few extra for emergencies. He is shorting me 3 to 6 pills a month according to his policy. Why do the other pharmacists comply and he doesn't and who can I complain to? This is not the first time this has happened. He seems to have his own set of rules, like he's more knowledgeable that the doctor. Thank you for your time.

I went to Longs Pharmacy in Pahoa to ask for vacation refill of my diabetic medication and insomnia medication. I was told by a pharmacy employee there that I need to call my insurance because my refill is not until later date (way past the date I am leaving for vacation, which I also explained to this person). I reached out to my doctor to help me since this pharmacy is of no help. My doctor sent them prescriptions for the two medications. I waited and days past without me getting notification of my prescriptions being refilled. I called back the pharmacy and this person was rude. I asked her to help me refill vacation medications and she cut me off saying she will call the insurance but its not a guarantee the insurance will approve. She said she will give me a call. I then asked her how will I know if the insurance approved it or not. Again in her rude voice, she said I already told you I will give you a call. Her name was Jerilyn or Jennylyn and she needs to be educated on how to deal with sick customers. Longs Pahoa. You need to train your staff not to be rude to customers. I had to call my insurance and explain to them how I was treated at Longs Pahoa and they were very nice to help me.

It is being exposed that longs/cvs along with all the other big chain pharmacies, are taking kickbacks from rhoades pharmaceuticals. Their manufacturing of opioids especially oxycodone is literally poison. Left making very disabled patients sick with zero pain relief. Not to mention rhoades is purdue pharma repackaged! This is the sackler family at it again! Shame on longs/cvs for giving the company that helped ruin loves of pain patients and addicts. You will also be held responsible one day as I hear pain advocates involved with legislation and lobbyists are looking deeply into this. Boycott your main pharmacies and go to the mom and pop places thats who we need to support. They found rhoades oxycodone doesnt even have the right chemicals in it, its been tested. We are coming for rhoades no matter how long it takes.

I shop at your Kihei Longs on 12/28/22 at 9:42 am. Your store # 9303. First of all, there is no customer service in that store. I was standing by a display and your clerk and manager just walked pass me without a hi, hello, can I help you? I felt like I was invisible.

Another thing your employees should not talk in their native language at the check out. That is very RUDE! I don't know if they are talking about me or not.

Overall this store needs to go to Customer Service classes.