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Longs Drugs
reviews & complaints

Longs Drugs
reviews & complaints

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52 complaints
3 resolved 49 unresolved
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S
8:08 am

Longs Drugs - To they have the right to refuse my

Between 130 and 200 am may 5 I entered longs store to buy laundry pod to do laundry I get to my aile and looking for my brand and an employee comes to me no later then 20 sec telling me I have to leave and she has the right to refuse I understand she can do that it seem like I was the only one in the store I ask why while leaving she still would not tell me I have a membership account whit longs under the phone number 8087801831 name Christian Michael Stewart this is the first time this has happened in my five years here in hawaii store location longs kaneohe

Desired outcome: Like to k iw the reaso. For my refuse because to it was race and I hope not

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H
8:48 pm

Longs Drugs - Employees

Went to Longs Ewa Town center to buy something. Saw a familiar face that I saw the last time in the back by the freezer w/a wagon & 2 large cases of Heiniken. Same person they stopped for trying to shoplift a whole wagon full of liquor & detergent... etc. Saw him roll past the front checkout really fast. Informed a employee, she just laughed & said I cant do anything, while he was loading his trunk parked right in the front stall. Yes! SHE CAN identify his face so that the next time he comes in, they will be aware. I know times are hard for everyone, but not for stealing liquor. I rather see it be food, knowing he's hungry. But I dont feel sorry for liquor. The reason I have a issue is, as more people steal, regular paying people will pay for it by prices going up! I worked for Longs in the past for over 17 years and no way we had that kind of attitude back then!

Desired outcome: train workers, have security, make people be accountable for a i don't care attitude!

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C
9:29 pm

Longs Drugs - I waited in line to be told to get out of line

At 405 on March 9th 2022 I went to long drug store in Ewa beach, HI to purchase alcohol after I got off work. Went into the store at the cross road fort weaver and Geiger rd, went to the alcohol section nobody to be found. All the workers in the store didn’t want to help. So got in line with nobody behind me. As I get closer to the register 7 the line starts to fill. I get to the register ask the long employee for a bottle of crown apple, gave me an attitude called for someone to come and told me to get out of line. Horrible service. After waiting so long she wanted me to wait longer because she had something against me. Being the only black individual in the store I was treated differently. I will never shop at another longs store ever again.

Desired outcome: Need better training in customer service and fire individuals for racist acts.

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G
12:30 am

Longs Drugs - Refusing to give my medicine

Hi,

Today 02/25 I went with my doctor prescription to Longs Drugs Kahala (Oahu)

Although I had a prescription and Belgian picture ID, I was refused because I need to have an US ID... meaning non US persons can drop death?

Luckily it was a prescription for sleeping pills and not an emergency medicine as for heart problems.

Fortunately a US citizen with common sense overheard the discussion and helped me by showing his driver license.

Desired outcome: Please look into this ridiculous rule before a person with an emergency will be badly affected. I believe any nationality has the right to receive his medicine (with prescription)

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G
2:37 pm
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Longs Drugs - Discrimination, Refuse Service

Hi. I’m reporting store in downtown Honolulu 1088 bishop st, shopped here numerous times. I stop by on feb 4 325pm where I was approached by security stating I could not eater without a mask. I informed him I’m disabled and can not wear a mask and mgmt was aware. He then tell me to leave. I asked him to get manager and he said I had to leave. After ignoring...

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D
9:04 pm
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Longs Drugs - 3x’s my prescriptions have not all been in a bottle.

3x’s I’ve gone to pick up medicine and the correct amount of pills was not in the bottle. Once it was a narcotic & I didn’t complain because I thought I’d be blamed. The next 2x’s it’s a gall stone medication called urocidol (sp) Today I went to get a prescription filled & even though I was outside the drive through window & my conversation with the Staff...

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D
5:50 pm
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Longs Drugs - Ebay gift card

Complain for card I bought My name is Dioncia Cortez I bought an eBay gift card worth 500& from the following address Long drugs 5156 Kalanaole Honolulu Hawaii zip code 96821 Phone number 808-377-9643. The number of card I bought was showing that there is no credit on them (00.00$) I reported to the stored and I was given no response or attention I wrote...

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K
9:32 pm
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Longs Drugs - Expired food item

Aloha, I went to Long's in Mililani Mauka on 12/30/21 at about 5:00pm. We purchased the Frito Lay French Dip for the evening and how embarrassing to have guests start to eat the dip, then have someone say it kind of smelled funny. We find out that it is expired by at least 9 days (12/21/21). It was late in the evening so I called today, 12/31/21 at...

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A
2:24 am
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Longs Drugs - Service

We went to Kam shopping center longs drugs to pick up a few thing's. We noticed fans high up on the top shelves that were going for $14.99 a piece we also noticed the floor fans that were going for I think it was $24.99. There were two stockers one malE and female we kindly asked if we could have two from the top shelves the $14.99 l. Male stocker replied "...

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M

Longs Drugs - Store personnel

I just left your Aina Haina Longs Drug store and just wanted to let you know I felt like a criminal as your manager treated me as one and your cashier on the first register (she looked pregnant by the way...?) did not even greet me, did not say a word and glanced over to the manager as if to tell him to come check us out because she suspected we were criminals...!

I am the operations manager for a major shopping mall here on Oahu and just attended my grandson's baseball game at Hawaii Kai District Park so sorry that I was not dressed "properly" for your staff, but still not a reason to treat people because of how they are dressed...correct...?

If you feel you need more clarity, please call me on my cell (808) 352-8979.

Thank You Very Much for your attention to this...
Michael Taniguchi / Operations Manager Windward Mall

Desired outcome: Please schedule your staff for customer value training...

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S
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Longs Drugs - Service at store 10740

Cashier (J-nell) was impatient, and demeaning to me while trying to explain the process of using coupons. I was confused on some things and instead of trying to help me out she kept talking down to me and was very short from the very first interaction. After so long, I kindly told her to not talk to me like I'm incompetent. She got aggressive, and her tone...

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M
12:36 pm
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Longs Drugs - Pharmacy policy

My wife broke several bones in her hand. Upon leaving the emergency room at Hilo Medical Center, we drove to the Longs in Pahoa (about 30 minutes away) to fill her pain medication prescription. Upon our arriving there, the pharmacist said she could not honor the prescription because there was no dosage amount. The pharmacist could not call the hospital, so...

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H
6:00 pm

Longs Drugs - Pharmacy

Why can't pharmacy call another to see if they have the meds in stock? What happened to customer service care? At least make an attempt to call at least 1 other place, instead of us having to drive 4 different places? Or let us know we had the option of having our doctor call the pharmacy to see if you had it in stock? This was Longs Kamehameha ctr

Desired outcome: Make it easier for pts to find out if there's supply or if it can be ordered... don't brush them off. Especially if they're elderly

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Longs Drugs - Product/service I file a complaint on money order machine that's been out of order for 3-months.

I'm filing a complaint on the money order, that I usually purchase at Machine at the Pearlridge Center-Longs Drugs Store. For 3-months the money order machine has been broken and out of order, every time I call the Pearlridge Longs Drugs Store and is connected to customer agent and to ask if the Money Order is up and working, I always get the same answer they need to get someone to fix the money order machine.

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J
8:18 am

Longs Drugs - 24 hours sign is always on. But they are always closed by 1 am.

I work nights and everytime I get off of work at 1 am I usually stop by the kahului location in maui mall to get something I need to make my late dinner. This is literally the 14 time I have come here around this time (1am -3:00am) when their open light and 24 hr sign is lit up. But the doors are closed! Either take down the 24 hr sign and quit falsely advertising or follow through with what you advertising.

Desired outcome: either take down the 24 hr sign and quit falsely advertising or follow through with what you advertising.

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B
10:33 pm
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Longs Drugs - 1 angel soft bath to 23os $13.99

I Told the Lady at register #2 (ERNA) Trn#1303 cshr#0845379 strd9259, that I had $12.82 left in my card and I'm paying the rest in cash, I'm waiting for her to tell me how much more I need to pay, she tells me "the payment is already done". I get home, check my balance and now it's -$1.83. What can I do? How can this matter be resolved. I need help, can anyone help me.

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T
2:20 am
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Longs Drugs - Discriminated against because of the color of my skin also I was threatened and kicked out of the store.

On 4/02/2021 at around 8:11pm at longs drugs store #09877 in lahaina Hawaii 96761. I was simply trying to send money through Money gram making a business transaction which I have been making these same transactions for over 20years at this same longs store. When trying to make this money gram transaction I was told by a longs worker by the name of Ana that...

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Longs Drugs - Customer service manager and cashier

When I could've just stayed with you when you opened up againProblem I was upset already at the three customers I'm still in line because she told me to go to the other lane then she made a comment and say I didn't see you standing in the other lane and I was standing in the other lane how much would I know she couldn't transfer to another line then I asked...

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Y
9:17 pm
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Longs Drugs - Poorly trained or untrained cvs cashier

I have a complaint with your Long's Drugs Store at 46-047 Kamehameha Shopping Center, Kaneohe, HI 96744. Complaint: on 14feb2021, I went shopping at above store early this morning. My wife did her usual long's shopping, while I went to look for and picked up two six packs of beer (not on sale) for my coming birthday. I got in a long line of customers and...

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Longs Drugs - Marketing practices

In Dec 2020 CVS has started calling my home phone already 2 or 3 times with an automated message about ordering a drug. I am not currently using CVS pharmacy and do not want these calls. When I phoned CVS pharmacy on 70S Nashville it gave me a CVS number to opt out, and that number gave me another number which gave a message that I needed to wait for 15...

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+1 925 937 1170
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