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Waste Management [WM] Profile

Waste Management [WM]

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4.1 31 Reviews 668 Complaints
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7:23 pm EDT
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Waste Management [WM] Scamming Customers

Twice I've received an email with a picture of my garbage can and claiming there was an "overage". See photo attached. The first time I called them and spoke with a rep and said look at the photo. She then tried to tell me I was paying for a 20 gallon can when it was really a 60 gallon can. I had the garbage man confirm the next week that it actually said "Rubbermaid 20 gallons". Today I get the same "overage" email and the rep said it was because I had individual grocery store bags in my can instead of one 32 gallon bag. No where on their site does it state this is an overage. I have had this can at this residence for 25 years and until now there has never been a problem. I've filed a complaint with the utilities commission and will check to see how much it costs to take my garbage to the local dump myself.

Recommendation: Not much you can do as we have allowed utility companies to have a monopoly on service and not have to compete for customers.

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2:23 pm EDT
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Waste Management [WM] Rip-off

If I could give them zero stars, I would. They are absolutely horrible. I am cancelling my service, and I do not care if I have to drive 30 minutes to dispose of each bag individually, I Will. Repeatedly missing pickups saying that payments have been missed, when I've updated the payment method THREE times. I am fed up with the horrible excuse of customer...

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31 Waste Management [WM] Reviews

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4:11 pm EDT
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After our garbage and recycling bins didn’t show up as promised on Thursday, I called WM. They looked it up and said “look on the corner of…..” sure enough, I drove down the long block and they had left them both way down on the corner. Being old and with mobility disabilities I cannot walk that far to fetch them, and could never haul them back there full...

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2:34 pm EDT
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I never wrote a bad review in my life, but I felt the need to come warn whoever read this. If there was a way I could not give any starts at all, I would, but I decided to give two starts for the customer services team that were respectful, patient and actually tried to help me. I honestly feel bad for whoever work in their costumer services, because I...

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6:49 pm EDT
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Don't go with this company! They don't show up when they are supposed to and just show up at different times. My pick up is supposed to be every friday. They didn't show and I looked online to report it and see now my pick up is tuesday of next week! You can't ever reach a person and good luck finding a number on their website b/c you can't. I haven't been...

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11:59 am EDT
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I pay a year in advance, so I have no worries of missing a payment because life get busy. This company will find a way to slide in fictitious charges then charge you a disconnection fee as well as a reconnection fee just to resume services for their own negligence. Customer service will fight you tooth and nail. Nobody wants stinky trash sitting around...

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3:59 pm EDT
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I have been doing yard work and house cleaning. I have been recording how long it takes to have even just my yard clippings picked up. It has been over a month and no one from WM has pick up my pile. If it is not in their bin they do not care. I have seen them pick up others piles but not mine... why is this? I should not have to call for a special pick...

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3:20 pm EDT
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I want to change my trash service to every other week. This company does not make any changes to one's account or service easy. They require a PHONE CALL for every fing thing. HATE THEM. I just want to streamline our service so we put the trash and recycling out the same day together. Why is this so difficult to achieve? There is also NO way to pause your...

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12:52 pm EDT
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Went on website for quote and called "customer service" to confirm. Customer Service is an oxymoron. After 2 1/2 hours of being transferred SEVEN times for a simple reason to discuss new service, the final quote was higher than online. To add insult to injury, I was not offered new customer intro rate! And, set-up fee to be charged was $138. Based on my...

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12:04 pm EDT
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My pick up days are Wednesdays. This week the arrogant driver pulled up.in his truck lifted my tote over the top.of the truck, dropped it where it was, in the middle of the street. Yes, I have a pic of it. But yhe most offensive part was he didn't even check to see.of it emptied. He didn't BTW. Its at least 3/4 full. I spoke with a local representative who...

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2:49 pm EDT
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This is a real scam. Once you sign up with WM, it is virtually impossible to cancel. You cannot cancel online, and no one who answers the phone can do it for you. It takes hours and hours to get through to the one person in the country (Michael in Phoenix) who ends up adding a cancellation fee of $75 dollars to pick up their own trash can. NEVER sign up...

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1:42 pm EDT
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Put in an order for a 30 yd dumpster online. Got a notification they couldn't deliver. Okay fine. It said see note section. No note. I check online and there is nothing in my profile. Tried there chat bot. No luck. I called and got someone in AZ who said they couldn't help. Called today and each rep could not help. I spoke with 4 people. Yet my credit card...

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4:25 pm EDT
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Customer service is the absolute worst I have ever experienced. Unfortunately I couldn't give them a zero rating as that is what they have earned. I have been trying since 3/17/25 to cancel my service. I turned off autopay and they still charged me. Now I can't get them to answer the phone. 8 calls and counting. They transfer you from one specialist to...

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8:37 pm EDT
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For over 15 years, WM faithfully picked up the bins on my aunt's rural road. Suddenly in 2023 they refused to service her area and demanded her whole community haul their cans over a mile away. The elderly and disabled cannot comply, and my 78 year old disabled aunt cannot comply. Worse, WM continues to charge the full monthly rate for "curbside service"...

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12:10 pm EDT
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My appointment was scheduled for this morning and the dumpster is on the street. Parking is relatively limited due to it being a residential neighborhood. The driver was unable to make the pick up because my truck was parked on the street in front of the dumpster. Instead of knocking on our door to make contact with someone the driver drove off. Now I’m...

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4:53 pm EDT
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I moved to a new location and signed up with WM. They increased my rate every other month. To dispute charges, they leave you on hold for long wait times. There were issues with pick up. Also, they fine you if your trash lid is not completely closed. I cancelled service after waiting on hold for over an hour. Although I cancelled at the start of the month...

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8:00 pm EST
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Tried to start new service. They were unwilling and unable to deliver a new, clean, working can. First can was filthy and had broken glass inside and second can was also dirty and has a lid that doesn't close (and they charge extra if lids aren't fully closed). Their customer "service" consists of abusive monsters who are inept. See pics. They refused to...

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5:40 pm EST
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I have been trying to connect to their billing department for over an hour now. First call after waiting on hold for over 15 minutes I got hung up on. Called back and I got routed to the wrong State so they "transferred" me but it caused me to get disconnected. Called back and did the "callback" option - when they called me back I was placed back on hold...

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3:08 pm EST
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The last time my trash was picked up was on 12/27/24... You do not have a problem taking my money, but you have a problem doing your job... They keep on feeding me excuses about the roads being bad... Even though the last two times they cancelled, not a snowflake was on the road... Now they cancelled on me again (for what the 8th time maybe?), so I filed a...

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2:03 pm EST
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Waste Management [WM] Using WM since 2007

After living here using WM since 2007, they've complained about where I set the can for pickup by moving my can around and not telling me there is a problem. I found out the municipality is the actual customer, not you who pays the bill. They could care less about that person.

After several weeks of playing find my trash can after pickup I finally called them to ask why the driver doesn't sit the can right back down where they pick it up. WM says the driver has a hard time because my home is in the turn about causing the driver to swing in. For some reason the driver thinks they have to backup and the felt it was not safe to do so. I said, for 15 years this has not been a problem and now all of the sudden it is, why?! No answer from them except to say times and circumstance change and if I don't set me can where they say they will stop picking up my trash. I am super physically disabled and it is very hard for me to get the can down there let alone play go looking for it after pickup. Once they just left it in the middle of the street.

I called City Hall, they got in touch with WM and all of the sudden where I leave my can is okay and they were very good about setting it down where they picked it up.

Recently they've started moving around the can again. WTF?!

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Update by OttoMatick53

I have heard from Tonya at WM. WM is of the opinion that my living at the location of a roundabout is the root cause of this issue of the driver relocating BIN after pickup. I have lived here since 2008, I set my BIN dead center of drive way at curb. Only in 2023 did WM begin moving my bin around after pickup.

As of this email I feel the problem is not resolved. I will continue chasing after my bin because the driver REFUSES to sit bin down where they picked it up.

That is the part I understand the least, they can pick up the bin but are not able to sit the bin down in the same location but are able to drive the bin around setting it in a location different than where I left it. Moving the bin after pickup is a CHOICE THE DRIVER MAKES. This is a passive aggressive act on the drivers part. I don’t see WM contacting the city to have roundabouts removed because they hinder waste removal?! Instead they give an old disabled veteran man a hard time. I am not going to change to suit WM.

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Waste Management [WM] Unreliable

They miss scheduled pickups every other week. They never notify me until late in the day, so I have to drag my containers back and forth constantly. When I complain to the company they give the same tired excuses about how they are understaffed and do nothing to compensate for their sub par service. What good is a trash pickup company that doesn't pick up trash?

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Waste Management [WM] The absolute worst!

They frequently miss coming on the scheduled pickup day and for whatever reason (yes, my bill is paid and current), they have picked up everyone’s trash except mine and when I call, they play these games telling me they are sending someone back to get my trash only to wait until after hours to leave a message stating they rescheduled for the next day. They continue this stall tactic until the next scheduled pickup. If anyone knows of an alternative, I’d love to know so I can get rid of them. I’m to the point where I’m ready to haul my own trash! This company is the worst! There should be a zero star option.

Recommendation: If you can find an alternative service, I’d suggest you do just that!

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D. Roob
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Aug 20, 2024 4:55 am EDT
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You’ve nailed it — Waste Management’s service is seriously lacking. Missing pickups and then playing games with rescheduling is beyond frustrating, especially when you're left dealing with trash piling up. It’s no wonder you’re ready to haul your own trash. Hopefully, others see your review and avoid the same headache. Waste Management needs to clean up their act, literally.

668 Waste Management [WM] Complaints

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12:55 pm EDT
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Go to WM.com to look up bulk item pick up. Directed to the chat to schedule pickup. Representative on chat states I have 4 free bulk pickups for my service area. Told to call local office to schedule pickup. Called local office took my info and said I would receive a call from Texas on schedule for pick up. Received call and was told it would be $141 to...

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2:49 pm EDT
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I am being forced to cancel because the landlord is taking over the trash management and they want to charge me six months cancellation plus $375 removal of the container. That is just egregious for something that is completely out of my control. The person I talked to at Waste management was extremely rude. Argumentative and didn’t offer any alternative...

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8:23 pm EDT
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I live in Colorado, and was traveling westbound on interstate, 76 and a waste management driver ran me off the road into the emergency lane. I honked my horn and he didn't respond he just kept moving into my lane forcing me to pull into the emergency lane. I filed a police report with CSP. TRUCK LICENSE PLATE BMQ 823 This happened on 7/28 1545. Get this psycho off the road.

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Is Waste Management [WM] Legit?

Waste Management [WM] earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Waste Management [WM] stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Waste Management [WM]'s reputation as a trustworthy leader in their field. Customers can rely on Waste Management [WM]'s services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Waste Management [WM]. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 79% of 668 negative reviews, Waste Management [WM] is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Waste Management [WM] has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for wm.com can be seen as a positive aspect for Waste Management [WM] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Waste Management [WM]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Waste Management [WM] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Wm.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Waste Management [WM].

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Waste Management [WM]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:19 pm EDT
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June 26th 2025 4:00am the drivers came 2 hours earlier than they ever had before so there was a vehicle parked in front of the dumpster so they didn’t pick up (vehicle left before 6:00am) their vehicles were in the area all day and they wouldn’t come back. A smaller more customer friendly company would have. Warning to new potential customers, Waste...

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10:13 pm EDT
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I am moving and needed an additional recycling pickup (which only happens once every two weeks) along with a bulk pickup. I scoured the waste management website for a phone number and found nothing. I used the virtual assist and connected with a rep who helped me get info on the services offered. We scheduled for an extra recycling pickup. I then tried to...

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7:01 pm EDT
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Have been with them for several yrs for small family barn( not business). They have been constantly raising prices . I have tried to cancel my service and its impossible to talk to someone. They hide their phone number and there is no access to communicate with them through app/ customer portal. WThey have never asked me to renew contract but they claim...

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1:11 pm EDT
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Fighting this company for almost 3 years for charging for an extra container I never had. They finally ordered a "site survey" only to find out they've been charging me for my neighbors can too. Dishonest or [censored]s, they either one or the other, maybe both. Now they say they can only credit back 1 year, how convenient for them! Still waiting for the credit they promised for the 4th time!

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7:18 pm EDT
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We contacted WM about their client with dumpsters obstructing our property access and has already caused property damage. We opened a case and was told they will contact us back in a few days. That few days turned into over a week and we followed up with them, only to learn they closed the case from the operation management team, with a lie that they...

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5:18 pm EDT
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Waste Management [WM] Broken garbage cans

Over the course of the time your workers have broken two of my three garbage cans and the third I can't even find. They just throw them all over the place and the cost of them is not cheap. This has happened once before to which I had to make a complaint. Ther one is missing a wheel and the other one is cracked because they throw them on the frozen ground in the wintertime instead of handling people's property in a more sensitive manner.

Claimed loss: The only loss is the fact that I no longer have functional garbage cans, and the estimated cost of all three is about $90.00.

Desired outcome: Replaced garbage cans or the cost of them.

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3:59 pm EDT
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Not Reliable, Horrible Customer Service Almost two months ago they stopped picking up the trash on the scheduled day. Sometimes they'd come the next day, but mostly it was two days. Last week they didn't pick up our trash at all. On the scheduled date (3/25) the can was moved but not emptied. We called on 3/27 and were told the driver said he got our...

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9:37 pm EDT
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Back in sept 2024 waste managment driver broke my gate at my home. In the video you can see he is taking for ever to do something. He gets out and walks up with what looks like a peice of paper and then he gets back in his truck. According to my roommate as I was out of town the note the driver left said something to the effect of "keep your [censored] out of my...

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7:29 am EST
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We didn't have pickup last week as you said due to weather. So we are due a refund for that week. Then this week, no pickup again and we saw where your driver said can was unavailable or couldn't get to it. A total lie! It is a foot from road and over flowing. My neighbor also didn't have his picked up. And his driveway is clear as well! We need a pickup...

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3:30 pm EST
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Waste Management [WM] Missed pickups not cleaning up over flow from this

Business account 6 day pickup.Keep getting no service on Fridays and very late Monday pickups.I have been told by waste management that they will clean up overage due to missing pickup yet I have cleaned it up 5 times now.
Wait online chat for help and get kicked off when agent responds.Phone number gets you nowhere.If dumpster is over filled you get charged.

Desired outcome: To get the service we pay for!

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Update by TJ71
Jan 08, 2025 9:59 am EST

I'm done! Found service for less than half of what we were paying and I don't have talk to a machine or sit on hold.

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11:59 am EST
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Waste Management [WM] Garbage, Recycling and yard waste containers.

I have had service for years and the only wear and tear these receptacles receive from us is a 20' foot walk from side yard to street. The areas where the trucks lift the receptacles from are wearing, the wheels have broke and the lids are starting to crack. When going online to have them replaced they want to charge the end user 108 per container. I do not feel that I should have to pay for the WM company destroying their own equipment. I find it hard to swallow that this company is breaking their own equipment and passing the cost off to the customers.

Desired outcome: To have annual replacements of receptacles.

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4:06 pm EDT

Waste Management [WM] Trash pickup

10/25/24 I have been on hold now for over five hours and twelve minutes trying to cancel my service. It appears my last complaint was deleted? Photos will be added once I am able to upload from my phone, which I can't do while I am still on hold. I have screenshots of the wait time and pictures of the chats with customer service reps that did nothing to help.

Desired outcome: I want my account closed, cans picked up at no charge and account credited for this month as you have wasted my entire day. Customers shouldn't have to waste 5 hours to cancel.

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Update by Shelly A Thomas
Oct 25, 2024 3:15 pm EDT

I have been on hold for 4:12:59 (and counting) with WM to cancel my service. The number I called is [protected]. I was required to state the reason for my call, so they know I wish to cancel and that's why my call is not being answered. I have attempted the online chat twice, and was disconnected by the representatives, Deborah and Samuel, without my issue being resolved. I was told by Deborah that I had to call in to cancel, despite having already been on hold for two hours at that point. I attempted the chat again and reached Samuel and asked to have a Supervisor call me because of the issue and the extreme wait time. He assured me my call would be answered and disconnected the chat without allowing me to respond. During the HOURS I have been on hold, I have also filed a complaint with the Better Business Bureau and I will also be filing a complaint with Consumer Affairs. This behavior is blatant refusal by Waste Management to allow a paying customer to cancel their service. I will provide photos of the wait times and chats once I am no longer on hold, as I am unable to upload them while on the phone.

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Waste Management [WM] Bins taken during yardwork pickup

At approximately 1130 am on 10/19/24, when exiting my residence, I observed all 5 bins of my bins containing yardwork were gone. They were taken during pickup. I was shocked and appalled. Due to Hurricane Milton, I had a large amount of yardwork. I purchased these bins to make it easier for the workers during pickup. These were brand new bins totaling $70.00

I have used bins in the past and they have never been taken. This was a difficult expensive for me. I am shocked that they would be taken. I am aware this is not the protocol.

When looking on my account site, there was a pickup on 10/18/24 at 6:57 hours.

Claimed loss: $70.00

Desired outcome: I expect reimbursement for $70.00

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8:07 am EDT
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Waste Management [WM] Tagging my storm debris

On Thursday Oct 17th , my normal yard waste collection day,
The photo below is a pile of my storm debris, the hurricane peeled back part of the roof and side wall of a metal shed on my property. ( The shed was more than 10 years old and rusted)
I carefully dismantled the shed in to pieces, not more than 10 lbs, or grater than 6 feet in length, the widest is maybe 3 feet wide, and stacked carefully along the street. The pile is smaller than a refrigerator as stated in the guide lines.
I have removed all the plastic buckets it that was a concern

Desired outcome: Please pick up

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2:12 pm EDT
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Waste Management [WM] 96 gallon cart recycle 2 times per week.

The blue recycling carts are not being emptied or picked up each week for the past few months. We are paying for 30 and we only have around 16. We were told Mondays and Thursdays they are suppose to be picked up but it isn't true. We would like this fixed and a refund for this service for each month missed. $549.03 x 5 months = $2,745.15

Thank you

Claimed loss: $2,745.15

Desired outcome: Please refund missed pick ups.Please start picking up recycling carts.

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J. Wuckert
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Oct 16, 2024 6:55 am EDT
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Contact Waste Management’s customer service directly, providing them with the details of the missed recycling pick-ups over the past few months. Request immediate resolution and a refund for the service not provided, totaling $2,745.15. If they do not respond promptly, consider escalating to your local waste services regulatory body or filing a formal complaint to ensure your issue is addressed.

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I tried my best to keep the faith and hoped that everything was going to be adjusted accordingly, but after putting my service on hold and speaking with personnel that were very nice and gave me hope, nothing was adjusted. I'm still showing $220.00 due. I should be only $55.00 for vacation hold. I'm so done with dealing with the service. Plus, they picked...

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Waste management horrible customer service and drivers pick up container when they want. I have had a driver pick up issue since 2018 yet no one at WM seems to want to do anything about it. with in the last three years when I started complaining the driver on my route has continuously picked up all of my neighbor's trash and leaves mine. I have tried...

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About Waste Management [WM]

Screenshot Waste Management [WM]
Waste Management (WM) offers comprehensive waste disposal and recycling services. They cater to residential, commercial, and industrial clients, providing solutions for regular trash collection, recycling programs, and specialized waste handling. WM also offers temporary and permanent dumpster rentals, as well as sustainability services aimed at waste reduction.

Overview of Waste Management [WM] complaint handling

Waste Management [WM] reviews first appeared on Complaints Board on Aug 15, 2007. The latest review Scamming Customers was posted on Oct 29, 2025. The latest complaint Lazy and unhappy service. was resolved on Sep 07, 2025. Waste Management [WM] has an average consumer rating of 4 stars from 699 reviews. Waste Management [WM] has resolved 534 complaints.
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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 3 3 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
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  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
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    Oct 30, 2025
Waste Management [WM] Category
Waste Management [WM] is ranked 1 among 48 companies in the Waste Management category