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Waste Management [WM]

Waste Management [WM] review: What bad service!

K
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12:04 pm EDT
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My pick up days are Wednesdays. This week the arrogant driver pulled up.in his truck lifted my tote over the top.of the truck, dropped it where it was, in the middle of the street. Yes, I have a pic of it. But yhe most offensive part was he didn't even check to see.of it emptied. He didn't BTW. Its at least 3/4 full. I spoke with a local representative who said to leave it out and they'd swing by the following day. Its now Friday and my tote remains almost full. Again I spoke with a local representative who said she couldnt even find a return email stating when my trash would be picked up. Waste management clearly has no interest or concern about the very people who keep them in jobs. The only upside was a wonderful woman I spoke to. Bless her. She gave me a credit for the complete and total mess up because one driver was too busy to DO HIS JOB properly.

Recommendation: Call around, a lot. Seek service with a guarantee not half done work.

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Waste Management [WM] response
Aug 11, 2025 9:53 am EDT
Waste Management [WM] customer support contacts
Phone numbers
Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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Very sorry to hear this has been your experience. Please send your full address and review to wmcares@wm.com subject COMPLAINTS BOARD and we will look into it. Thank you
Update by Kelly720

My pick up days are Wednesdays. This week the arrogant driver pulled up.in his truck lifted my tote over the top.of the truck, dropped it where it was, in the middle of the street. Yes, I have a pic of it. But yhe most offensive part was he didn't even check to see.of it emptied. He didn't BTW. Its at least 3/4 full. I spoke with a local representative who said to leave it out and they'd swing by the following day. Its now Friday and my tote remains almost full. Again I spoke with a local representative who said she couldnt even find a return email stating when my trash would be picked up. Waste management clearly has no interest or concern about the very people who keep them in jobs. The only upside was a wonderful woman I spoke to. Bless her. She gave me a credit for the complete and total mess up because one driver was too busy to DO HIS JOB properly.

Recommendation: Call around, a lot. Seek service with a guarantee not half done work.

Full address is:
319 Park lane
Colorado Springs Colorado.
80905

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