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Waste Management [WM]

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Waste Management [WM] Customer Service Contacts

1001 Fannin Street
Houston, Texas
United States - 77002-6711

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Waste Management [WM] Complaints & Reviews

Oct 01, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Waste Management [WM] — residential waste pick up, recycling services

Waste management is not committed to customers? Wm increased my bill from $84 to $135. 58% increase! I...

Sep 28, 2019

Waste Management [WM] — almost killed by your driver then video taped and harassed

On Friday, Sept. 27 th . 2:00 p.m.I was heading to me bank, chase bank in Bloomingdale. I big WM truck who...

Sep 26, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Waste Management [WM] — aggressive driver

To whom it may concern My name is James Wilson and I am requesting a driver review on the truck numbered...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Waste Management [WM]admin fee

Waste management started charging admin fee. You don't have to pay for this fee if you enroll in paperless invoice and autopay. So I enrolled in both. However, I continue to get charged for the fee. I contacted waste management, they say that on the system, it is not showing that I have enrolled in paperless. I have unenrolled and enrolled back. Another invoice came, I got charged the admin fee again. The system is still showing that I am not enrolled in paperless. Why should customer pay for their system error? This is unacceptable and poor reputation of the company.

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    • Waste Management [WM]'s response · Sep 25, 2019

      Hello, I am sorry to hear of the concern you are having with your bill. It will be my pleasure to further review this issue with you. Please email your address to [email protected] with the subject line COMPLAINTS BOARD along with a copy of your post and we will contact you right away. Thank you ^oj

    Sep 21, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — service cancellation fees

    I called to cancel Waste Management services in July when a new company offered a very slight cost saving...

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    Sep 16, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — careless operator

    The operator of IL Plate 40 597, on Skokie Blvd in Northbrook IL before 6am displayed absolutely carele...

    Sep 10, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — garbage not being picked up

    Trash is not picked up. Its 4:11 pm EST. Just got off of phone with company -- was on phone for 19 minute...

    Sep 09, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — non pickup of garbage, recycling and yard waste and lying about that they did

    I have been fighting this battle for years, at least once a month they will skip picking up one of the three...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM]trash removal

    Waste Management changed policies without telling anyone in my area(I discussed with my neighbors who didn't receive service as well) and left a bunch of bags on the street. The entire neighborhood was affected. We will ALL be canceling our service with Waste Management. Horrible company. Doesn't inform their customers of changes in policy til there is trash all over the neighborhood.

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      • Waste Management [WM]'s response · Sep 13, 2019

        Hello, Thanks for reaching out. We are very sorry to hear this and would like to address it. Please email [email protected] subject COMPLAINTS BOARD with your address and a copy of this post. We will look into this immediately. Thank you ^tw

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM]trash pickup and cancellation

      I called to cancel my services since I was moving 08.17.19 on 08.10.19. I was informed that my last pickup would be the 08.16.19. My trash is still here. I called this past Tuesday and informed them and they basically said they can't do anything for me and that they'd come pick up the bin this Friday that just passed and it's still here. The manager I talked to after the customer service agent was rude and said they won't do anything for me. Yet the mistake was not on my end. At this point I will not remove the trash myself since it has been sitting out here for 2 weeks collecting bugs. I will never use this service again for the simple fact that a mistake was made and no one could rectify the situation causing me to be charged for trash that should have been collected.

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        • Waste Management [WM]'s response · Sep 13, 2019

          My apologies for this, certainly not how we want a valued customer to be treated. Please email your address to [email protected] subject COMPLAINTS BOARD with a copy of your post so we can identify areas of opportunity to help avoid this moving forward. Thank you ^tw

        Aug 22, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Waste Management [WM] — billing

        I Canceled service in May of this year. Took over 2 months for them to pickup 2 trash cans from in front of...

        Aug 21, 2019

        Waste Management [WM] — service, cancellation of service

        I put out a total of 4 empty boxes, other than plastic and styrofoam. The boxes were not small, but my 6 year...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Waste Management [WM]trash pickup

        I cancelled service months ago and was told to put the can out for pick up. The can has been at the end of my drive for 3 months and I continue to get charged admin fees and late fees. I was originally told there would be a $56 fee to pick up the can...RIDICULOUS. and here it still sits at my driveway and every month they add charges. When you start service you are not informed of the cancellation fee and ADMIN fees!

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          • Waste Management [WM]'s response · Aug 28, 2019

            Hello, Thank you for reaching out. I am sorry to hear this and would like to help. Please email your address to [email protected] subject COMPLAINTS BOARD along with a copy of your post and we will look into this right away. Thank you ^tw

          Aug 19, 2019

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Waste Management [WM] — recycling not picked up

          My recycling was scheduled to be picked up by Waste Management on 8/2 so I put it out at 6pm on 8/1. To date...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Waste Management [WM]Rude/Hazardous Driving

          This morning, 8/19/19, at about 6:30, I was stopped at a red light at Washington St in Oakland, CA, preparing to turn right onto 6th St. WM collection truck #152966 came up behind me and honked for me to turn, even though the light was still red. I have a low profile vehicle and I could not see that the closest lane was clear of oncoming traffic, so I did not turn. The truck honked again. I still couldn't see that it was safe to turn, and still did not proceed. When the light changed, the truck sped around and ahead of me onto 6th St and the passenger gestured rudely directly at me. I have been certified to operate emergency vehicles and am aware that not even emergency vehicles have the right to push a vehicle into an intersection, even when responding to an emergency situation. I would assume that waste collection trucks also do not have this authority. The conduct was rude and could have been hazardous if I had followed the driver's demands. I appreciate the service provided by WM, but felt that this crew of this truck behaved very unprofessionally in this instance.

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            • Waste Management [WM]'s response · Aug 28, 2019

              Hello, Thank you for reaching out. I am very sorry to hear this. Safety is very important to us and we will address this immediately. We appreciate that you took the time to bring this to our attention. Thank you ^tw

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Waste Management [WM]Waste Management (Trash) Not Picked up

            My trash is supposed to be picked up on Wednesday. Last Wednesday (8/14/19), it was not picked up for some reason (although my recyclables were). When it was also not picked up the next day, I called to complain and request pick up. I was told the trash would be picked up by 5 p.m. that day--but it was not. On 8/16/19 I called again, and again was told that it would be picked up by the end of the day. It was not. On Saturday 8/17/19 I called and was told that the earliest it could be picked up would be Monday. I asked to speak with a supervisor. I was transferred to a supervisor named Carol. Carol told me that she spoke with a dispatch manager, and that someone named "Marco" would pick my trash up by the end of the day. He did not. Today is Sunday 8/18/19 and it still has not been picked up. There is no problem with my account. I pay on time every month through auto pay, and customer service checked my account and assured me that there were no payment issues.

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              RESOLVED

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              • Waste Management [WM]'s response · Aug 28, 2019

                Hello, Thank you for reaching out. I am very sorry to hear this and would like to help. Please email your address to [email protected] subject COMPLAINTS BOARD with a copy of your post and we will look into this right away. Thank you ^tw

              Aug 16, 2019

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Waste Management [WM] — garbage pick up service.

              On Friday August 16th 2019 in Vernon township Meadville the garbage man for culver drive threw my whole...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Waste Management [WM]waste not secure in truck driving on highway

              At approximately 12:45pm in the town of Thorold Ontario on highway 58, a large quantity(between 7-10 pieces) of un-broken cardboard boxes and a bag of trash blew out of the back of a WM truck with license plate Am68870. The driver was driving at highway speeds and didn't seem to acknowledge that his load was not secure. Us cars behind him began swerving out of the way but a cardboard box was inevitably lodged under and dragged by a car in front of me.
              This was a dangerous and unacceptable highway situation

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                • Waste Management [WM]'s response · Aug 28, 2019

                  Hello, Thank you for reaching out. Safety is very important to us, we appreciate you for reaching out. We will address this with the drivers. Thank you ^tw

                • Updated by bmsov · Aug 14, 2019

                  This happened on August 14th 2019

                Aug 13, 2019

                Waste Management [WM] — service pick up

                I recently had issues receiving my bill. When I called waste mangment, they had the wrong address on file. I...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Waste Management [WM]garbage service and customer service

                4 weeks ago I transferred service to my new address. I was told everything was fine and to use the previous owner's incorrect containers for the first week. My garbage wasn't picked up and my containers haven't been replaced for 4 weeks now. I've spent 4 hours over 7 phone calls trying to get a bin and correct service. This monopoly is abusive as they give us incorrect information week after week. My wife tried contacting them because I'm at my wits end and they wouldn't do anything for her either including credit our account in any way. This business is just broke .

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                  • Waste Management [WM]'s response · Aug 09, 2019

                    Hello, Thank you for reaching out. I am sorry to hear this has been your experience and would like to assist. Please email your address to [email protected] subject COMPLAINTS BOARD along with your post and we will look into this immediately. Thank you ^tw

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