Waste Management [WM]
reviews and complaints

I have had service with waste management for years. They changed the day of the week they picked up my trash so we had extra trash the next week. They did not pick up the extra trash outside of the green container. We called and they said we would need to purchase an extra container. We decided to cancel service with them because the service was expensive, we have had problems with them picking up all our trash, and the customer service was not good either. We canceled and instead of refunding our 68.00 they decided that would go towards picking up the waste receptacle. The pick up fee is 75.00 I they told me the charge agreement was on my invoice. I did not agree to the charge. It is an inflated charge designed to keep people with the services.

Waste Management is attempting to charge a fee for cancelling their overpriced service. I received an email yesterday (10/19/2023) with an "invoice" claiming I owe them money.

They are attempting to charge me $85.38 dollars to no longer use their service. I do not have any contract with WM. I never had one. It took multiple calls and hours of my time to cancel. Nobody mentioned anything about a cancellation charge and now I get this invoice.

The cancellation fee is completely arbitrary and random. I could just as easily claim they owe me money. This is abusive, possibly illegal, and definitely unethical activity. I have already submitted a complaint about this on BBB as well. This type of abusive business practice should not be tolerated.

Tried to cancel our service 2 years ago. Was told we were under contract until June of this year. Called and cancelled in June. Girl tried to get us to stay with WM boss said absolutely not. Was told must send certified letter asked girl if our service was cancelled on the date I called and she stated it was and that it was documented in our file and all we had to do was send in certified letter. Sent certified letter received proof they received certified letter. Paid our last months bill of June. Took WM 3 months to pick up dumpster and now they are trying to charge us for the 3 months and following months even after they have picked up said dumpster. I believe its time for us to contact our Lawyer.

We did some competitive shopping for waste and recycling removal from our address and found another company that had better rates relative to services offered. Our contract for service through Waste Management is at the point of being renewed and or canceled and we are choosing to cancel and move forward with the alternative company. With the cancellation process of sending the certified letter informing your company of the decision I was informed we would be charged $300 per container so $600 for the removal of the 2 containers. With the transfer station being less then 5 miles from our office just find the charges related to this being excessive when the containers were delivered for free (trash) and $50 (recycling). Language within the contract is ambiguous, with fees can be added for removal. Just looking to be practical and use judgement relative to the cost of this request, and be more inline with the delivery charge as opposed to the 6x multiplier.

Hello you have a driver in New Jersey, south jersey to be exact the yard is located in the pleasantville/woodbine area. The employee’s name is Vascell Marcus Mckoy his birthday is 8/6/92. He needs to be drug tested immediately. He is a heavy marijuana smoker. I would suggest a on the spot test because if you give him any time, even if it’s 30 minutes, he will have someone bring him clean urine.

I am moving and just received a bill for my service disconnection. There will be another tenant moving in and they will use the same bin that was here when I got here and the same one I'm leaving here.

My invoice states that there is a $75 container removal fee. First of all, the container is in the garage and has not been removed nor will it be removed. Secondly, I remember moving in and asking if I could get a new container and I was told that there was a fee for that, which is why I'm using the same one that was here.

There was no "contract" that I ended early and I am not willing to pay a $75 fee for no services rendered. I have no problem paying the remainder of my service, of course, but I did not agree to a fee of removing a bin when the next tenant is going to use it and I DID NOT REQUEST THAT IT BE REMOVED.

09/20/23 5:30 PM I called in to report that my yard waste was missed again for the second week. The agent was rude and did not listen. I asked to speak to management and was on hold for 18 min then told I could have a 1 time credit for 4 dollars and if I was missed again I would not get credit I could double up service which is not needed. I told the rep that is not acceptable and was still needing to speak with supervisor. I was told that I will need to wait for a route manager to call me back and that would not be for up to 72 hrs. Very poor customer service and with the current economy everyone is trying to make bills so I would hope that if I pay for a service I would either get the service or get credit for NOT getting the service! I have included photos of mine as well as just couple of close neighbors yard waste also not picked up which the rep said they only work on mine and neighbors would have to call in to complain. Which seems even worse for your customer service..

On Jun 27 2023 I called in and cancelled my WM trash pickup service it was at the end of my billing cycle and no longer needed their service as I found another company to service my address. I went through the procedure then got transferred to another person who approved the discontinuation of my service. I figured that was the end right? NO they then billed me too pick up the waste cans. Even though I never agreed to that because they had bought out another company and just took over, never changed trash containers from the old company. OK I paid that on Jul 18 2023... Now they are continuing to bill me for trash pickup they are no longer providing.. This is BS!

Called & canceled service 5/21 since selling house & moving out of Calif. was paid utd. Was told must give 90 days notice (which I’ve never heard of!) they said they sent bill of rights 2x a year & now(100 days later) have received bill for the 90 days & gonna send us to collections. So basically they want us to pay for new homeowners trash for last 90 days & i think it’s a $ grab from a greedy customer

Company sent out an email that was wrong (A mistake) but it resulted in many customers on my street not getting serviced. Called, complained and was promised a pickup (by a Customer Service Supervisor) later in the week. Never happened and when I called back they said it was reported as completed several hours earlier, this was a lie. I had to take pictures of the full cans at the curb and email them to prove they were lying. They said they'd review it? Told me they were sorry and my normal pickup would happen on Monday (9/11/23). Nope, no one on my street got a pickup on Monday...

As a disabled person, repeated trips to the curb is painful. I'd like to mention this is not the first time this has happened. Every time, they promise a "supplemental" pick-up the next day, but in three years not one of the supplemental pickups have ever happened (11 times and counting).

I am a fairly new employee a little over 90 days now I got hired to a schedule I agreed to and management has changed my schedule 4 times I am supposed to be working 5 days a week and they forced upon me 4 days one week and 5 days the next, I can’t live on only 4 days of work every other week I tried talking to my manager and he brushes me off. I want the schedule I agreed to when I got hired I wouldn’t have taken this job if I was going to be treated like this.

I have been a customer since 2017 and when I started the service there wasn't a fee to cancel service and have the can picked up. Now I am being told if I want to cancel my service, they are going to charge me almost $90 just to pick up the can. I have offered to deliver the can to the dump and was told "no". The charge is unjust as I have been a customer for 6 years. I can purchase a rolling garbage can for less than $90. It was a used garbage can when I received it, it was not a new can.