Waste Management [WM] review: I never wrote a bad review in my life

I never wrote a bad review in my life, but I felt the need to come warn whoever read this.
If there was a way I could not give any starts at all, I would, but I decided to give two starts for the customer services team that were respectful, patient and actually tried to help me.
I honestly feel bad for whoever work in their costumer services, because I could only imagine the many complaints people make daily. People who are rude or just pissed off (like me) because of missed pickups and plain stupidity.
So, I really appreciate them being nice, and helping me out.
Me and my family recently moved to Minnesota, and never in our lives have we struggled so much with trash pickup problems like in here. Our trash bags were piling up in our garage for weeks. We've paid this trash pickup service for about a month, and every time, our trash was missed.
I repeat: our trash was missed (ON PURPOSE)
They had the audacity to record videos for the service detail, and in the video, you could see our trash outside, waiting to be picked up, but being missed over and over again. We would put our trash out on time, and I would even watch to see them picking up sometimes. THEY NEVER DID.
You can imagine the smell of my garage with piles of trash. We were almost having problems with rats. If it wasn't for the city recycling picking up our trash, I don't know if we would have the space in the garage to put boxes and the many piles of trash (our family is huge)
Another thing I would like to point out, they never gave us any containers and guess what happened when I tried to cancel their services?
Being charged $125 (our bills were always paid on time). $75 for a trash container I never received, and another price for service (what service?)
I was able to speak to customer services, and they were able to help me through it, thank goodness, but if I were you, I would rethink twice before choosing waste management to pick up your trash.
Hope it helps!