Waste Connections
Reviews and Complaints

I sold my business so I called December 26th to cancel service because the new owner is going with another trash company. He tried to use my current trash company but they would not return his calls. I have called 5 times and have been told my rep Damien would call me to cancel the service. I have yet to get a phone call. I called again on Wednesday and Thursday and was told Damien was out that week but they will escalate it to a supervisor. I have not received a call back as of today. I called Friday to make it their last pick up because the new owner has canisters being delivered. I called again today and was told someone will reach out to me and as of 12:45 pm no one has called me. This is very unprofessional and I should not have to wait 6 days to receive a phone call, to me this seems to be a stall tactic in order to charge me for more service days. I need a resolution today!

Thanks,

Bryan Chapman

[protected]

When it comes to reliable and efficient waste management services, it's crucial to choose a company that can provide excellent assistance to both residential and commercial clients. However, in the case of Waste Connections, it seems that their commercial services need a significant improvement.

If you browse through their website or ask their customer service representatives about their services, they will surely tell you that they have the capacity to handle all kinds of waste removal needs - from simple residential, recycling, and organics collections to complex industrial and commercial accounts. But, based on one customer's feedback, it appears that the reality may not be as impressive as their claim.

According to the review, Waste Connections' commercial services are beyond horrible. Despite having a valid account, the customer had to contact them four times to have their trash picked up because they just don't show up. With a delay of six weeks just to have the dumpster dropped off, it's clear that their process needs significant streamlining and improvement.

Their poor service performance is even more disturbing because every time the customer followed up with the company, they would just say "oh yes" and promise to look into the matter - only to find out later that it was all just lip service with no tangible action.

What is even more concerning is that when the customer tried to cancel their commercial account, nobody bothered to get back to them. This kind of disregard and disregard for service is unacceptable and frustrating for paying or would-be clients.

It's unsurprising that the customer also canceled their residential account due to their experience with the commercial side of the business. The last thing a customer wants to deal with is unreliable and unresponsive service providers.

In summary, it's evident from this review that Waste Connections requires a significant improvement in their commercial services to provide better customer experience and value for money. Trust that their management and operations team would take this feedback constructively and work towards improving their services.

As someone who values efficiency and reliability in my trash services, I have been extremely unhappy with Waste Connections ever since they took over. Right from the beginning, their billing system has been a complete mess. It's frustrating to have to call in every month, and then wait on hold for over half an hour just to speak with a customer service representative.

And even when I thought I had resolved the billing issues, there were still missed trash pickups and other problems that I had to keep calling about. I don't understand how a company that's supposed to be in the business of waste management can be so disorganized and unreliable.

But my frustration with Waste Connections reached a whole new level when they closed my account for no apparent reason. I had paid through April, but they claimed that I owed a past due balance and refused to refund my money or reinstate my account.

Overall, my experience with Waste Connections has been a complete nightmare. I would not recommend this company to anyone who wants a seamless, hassle-free trash service.

My personal experience with Waste Connections was not a positive one. The company acquired Elite Services, without informing any of its clients, leaving us feeling blindsided and unsure of what to expect. To make matters worse, I experienced issues associated with being billed for late fees, despite not receiving regular billing statements in the first place. To my surprise, after contacting the company, I discovered that they had been sending my bills to my project address, which does not have mail service at this time.

Additionally, I found that their lack of prorated service was highly frustrating. Even if I scheduled a porta-jon pick up at the start of the month, for the remainder of the month, I was expected to pay the full month's service fees. In my opinion, this is a clear attempt to solicit more money from their customers.

Overall, I feel that their customer service was lacking in terms of addressing these concerns and rectifying the issues I experienced. I was left with the distinct impression that Waste Connections was more interested in padding their bottom line than in providing good service to their customers.

In conclusion, based on my experiences, I would not recommend Waste Connections to anyone looking for reliable, customer-focused waste removal services. Their practices and customer service left a lot to be desired, and I strongly advise others to explore alternative options.

When my five-year contract with Waste Connections (WC) was about to come to an end, I decided to explore other options and see if I could get a better rate for my waste management. As expected, I found many other companies that offered rates cheaper than WC. However, I decided to reach out to WC sales person, Allan Valenzuela, with the hopes that he could come close to the quotes I had received from other companies. To my surprise, Allan quoted me a similar low price over email.

Fast forward to the start of my new contract with WC, and I was extremely disappointed to see that the bills I received were significantly higher than the quote provided by Allan. I was being charged late fees, and when I reached out to customer service to inquire about the sudden price increase, I was informed that since I hadn't signed a contract, the monthly rate was higher. I felt frustrated and helpless, as I had paid what I was quoted and had no idea that there was a possibility of the rate increasing just because I hadn't signed a contract.

Feeling like I had no other option, I was forced to pay the new, higher rate, as my tenants needed a place to put their trash. It felt very much like extortion, and left me with an extremely negative impression of WC. While I understand that businesses need to make a profit, it's essential that they are transparent about their pricing and don't leave their customers feeling deceived and taken advantage of.

It is with great disappointment and frustration that I write this review for Waste Connections. As a residential customer for many years, I have noticed a distressing trend in their pricing and service - as their prices continue to skyrocket, their reliability and quality of service seems to plummet. At a whopping $65 a month including taxes, the cost for their monthly service has become virtually unaffordable for me and many others.

What's even more maddening is the fact that their communication and customer service has been severely lacking lately. Repeatedly, I have experienced situations where my trash was not picked up and upon calling to inquire about it, I received varying stories each time - from their truck breaking down to their driver falling ill. It simply feels like a string of excuses with no resolution.

Despite making requests for a supervisor to call me back on multiple occasions, I have never received a call-back from them. This sort of lackadaisical attitude from their customer service team only further intensifies my disappointment and, quite frankly, it's unacceptable.

After much consideration, I made the difficult decision to part ways with Waste Connections and switch to their competitor, Roadrunner Disposal. For half the price, I am incredibly satisfied with the efficiency and customer service provided by Roadrunner.

In closing, I would highly recommend that anyone seeking monthly residential service look elsewhere than Waste Connections. Their ever-increasing prices and diminishing quality of service are simply not worth it. It's best to go with a competitor that will better value the hard-earned money of its customers.

The experience with Waste Connections (wasteconnections.com) has been quite disappointing for our family. Despite several attempts to cancel the service, we were still charged. Moreover, the company did not pick up our bins as scheduled, which resulted in piles of waste accumulating outside our house. Adding to our frustration, we found their customer service to be poor through both phone and chat services. Additionally, we felt that their charges were overpriced for the services being provided.

We were hopeful that the chat feature would provide us with assistance, but unfortunately, it failed to meet our expectations. As a result, we wished that the company provided a more efficient way of communication. Moreover, we would appreciate having a direct phone number to the personnel responsible for picking up the bins, which would facilitate quick resolution of any issues.

On top of this, we found ourselves locked out of our account without any apparent reason, and despite trying to recover our account through various avenues, we could not access it. We even enlisted the help of our relatives, who have tried to help us remove the trash that the company failed to pick up, but to no avail.

In retrospect, we feel that the company should have trusted us when we reported that we were family members requesting assistance, instead of assuming otherwise, based on a certain call. We hope that in the future, Waste Connections will improve their services and provide their customers with a more seamless experience.

As a customer of Waste Connections, I feel it is important to share my experience with their service. We initially signed up for their waste disposal service in August of 2020, and at the time our quarterly cost was a reasonable $90. However, from our latest bill covering Nov 2021-Jan 2022, we were surprised to see a staggering increase of almost 35% to $137.56.

To put this into perspective, a competitor that we had considered does not have yearly price increases like this. We had also just signed up for a $90.00 fee that was supposed to include all taxes and fees per quarter, which made this sudden hike in price feel all the more unsettling.

What's more, we've had multiple instances where our trash was not picked up by Waste Connections. In those instances, we had made requests on their app to address the issue, but unfortunately, our account does not reflect those requests. This only compounded our frustration with the service.

It is especially frustrating, then, to learn as we have recently attempted to cancel our service, that a $25.00 cancellation fee is being charged - without ever having been notified of such a fee at sign up or having a contract with WCI. This adds insult to injury and leaves a poor impression of the quality of customer service that this company offers.

In conclusion, my experience with Waste Connections has unfortunately been quite disappointing. The significant increase in pricing without prior notice, coupled with a lack of accountability on their part in addressing issues we've raised, only reinforces my decision to cancel our service with them.

It is quite disappointing to have to share this review about Waste Connections. Unfortunately, my experience with this company has left me feeling extremely dissatisfied. The various excuses for missing pickups have become almost comical, but not in a way that makes me laugh. Whether it be bees or a car parked too close, it seems like there is always a reason why they can't complete their job.

On one occasion, I was asked to remove a piece of wood from the dumpster, which is apparently not allowed. Additionally, the driver did not even bother to wait for me to do so, which was very frustrating. It makes me wonder if the driver is just being lazy, especially considering that I used to give them $50 as a Christmas bonus, which I no longer do. As a result, there was no service provided on that particular day, as my bin was deemed “too full" and had a piece of 2X4 in it.

Given my negative experience, I would highly recommend forming a community garbage service with members, instead of dealing with Waste Connections as customers. Unfortunately, when I enquired about alternatives, I was informed that Waste Connections holds the sole garbage contract for our area and would prosecute anyone hauling garbage for hire. This certainly was not the outcome I was hoping for since it does not promote free enterprise. Overall, I would advise those considering this company to think twice and explore other options.

I have been a loyal customer of Waste Connections for nearly three years since moving to Sanger, Texas and opting for their services in Justin, Texas. At first, I was quite satisfied with their services, however, over time there have been several instances where waste pick-up has been missed in my area. As a customer, this can be quite frustrating especially when expecting timely and efficient services.

That said, my real issue with Waste Connections began in January 2022, when I decided to order an additional trash can for my residence. I tried to place my order online, sent numerous emails, and even had conversations with the customer service representatives. Sadly, even after waiting for over five months, I am yet to receive the can I requested.

While the company did start charging me for the additional trash can, their promise to deliver seems to have fallen on deaf ears. The customer care representatives and distribution centers have thus far proven to be unreliable and unhelpful in resolving the issue. I can only hope that management takes charge of the situation and brings the much-needed control to their operations.

It's quite disappointing to see such ineptitude and lack of accountability for a company whose services are meant to make our lives easier. As a concerned customer, I do hope that they'll improve their services and customer experience going forward.

Waste Connections is an online waste management service that claims to provide reliable and convenient pickup and disposal services for your home or business. Unfortunately, our experience with this company has been less than satisfactory.

Several missed pick-up appointments prompted us to cancel our services with Waste Connections. However, to our dismay, we could not reach anyone on the phone to complete the cancellation process. Even our online attempts to cancel seemed to have gone unnoticed.

Despite having no service for two months, we were astonished to receive a bill for the amount of $140.58. It appears that Waste Connections has charged us for services they never even provided. When we finally managed to get someone on the phone, we were told that they would have to investigate to confirm if they had indeed serviced our address. We've put our fingers crossed for a positive resolution, but after speaking to a customer service representative named Randy, our hopes are not high.

Overall, our experience with Waste Connections has been nothing short of terrible. We cannot recommend the service to anyone in good conscience and would strongly advise potential customers to think twice before signing up for their services.