Waste Connections
reviews and complaints

When I signed up for Waste Connections Of Canada services through their website, I was expecting timely and hassle-free garbage pickups. However, my experience turned out to be the complete opposite. I was left disappointed when the company missed two of my garbage pickups consecutively, leaving the container overflowing with waste and creating a mess around it.

I immediately tried to contact the company through phone and message, but the only person I could speak to was a front desk lady who could only pass on my messages to the office. Despite numerous attempts at communication, it took a lot of phone calls and emails before I finally received a response from the company. The email claimed that the two companies had recently reunited, and the drivers were not familiar with the route, but there was no mention of when the next pickup would be scheduled, or any representative names to contact.

Frustrated with the lack of response and the accumulating pile of garbage, I had to resort to spending $500 per load to hire someone to manually remove the waste. This expenditure was always going to be an added cost that I hadn't planned for.

Overall, my experience with Waste Connections Of Canada has been disappointing and frustrating, and I would not recommend them to others looking for garbage pickup services. I hope that they can improve their communication and service in the future.

Waste Connections is a waste company located in Calgary, that has left many customers dissatisfied with their services. While there are some companies that struggle to meet the needs and demands of their customers at times, Waste Connections has been labeled as the worst in the region, according to reviews left by several customers.

One of the major drawbacks of dealing with Waste Connections is their management staff who seem to be unresponsive to customer inquiries. Many customers report that despite reaching out to the staff regarding an issue they are facing, no significant action is ever taken to address the issue. This is further exacerbated by the fact that they charge for services like Fuel and Environmental charges monthly regardless of whether or not they have emptied your bin.

Another issue that Waste Connections customers complain about is the auto-renewal service contracts that are extremely difficult to opt-out of. Several customers have reported that it is almost impossible to cancel the auto-renewal without sending a registered letter within a specific time frame, which many find unreasonable. Should you miss this time frame, your contract automatically renews making it difficult to terminate your agreement.

It is also not uncommon for Waste Connections to engage in unilateral cancellations of service agreements via email that seem to contradict their initial commitment to customers. Despite such cancellations, Waste Connections continues to insist that all customers are still under contract with their company. This inconsistency leaves no room for customers who want to end their engagement with the company but are unable to do so.

In conclusion, Waste Connections in Calgary has a problematic reputation among its customers for various reasons. From unresponsive management to unfair terms of service, there are several issues that Waste Connections needs to address. It is imperative that Waste Connections take criticisms seriously and make necessary changes to their company to provide better customer service while operating with more ethical marketing and business practices.

I had been a satisfied customer of Waste Connections (wasteconnections.com) for quite some time, until I recently experienced some issues with their service. Unfortunately, over the past few weeks, my recycling has been missed on several occasions.

After the first missed pickup, I promptly contacted their customer service department and was informed that they have a 48-hour window to correct any missed collections. However, when the recycling was missed the following week as well, I had to call again to report the issue.

To add insult to injury, I was disappointed to learn that no one offered to discount my bill for the inconvenience caused by the missed pickups, and that the management team did not contact me to apologize for the issue. I found their customer service to be shoddy at best.

Despite my frustrations, I am hesitant to switch to another waste management company since the other option in my area has a reputation for poor service, according to other online reviews.

I understand that unforeseen circumstances such as COVID-19 may impact the company's operations, and I would appreciate it if they would communicate any such factors to their customers. This would help us understand and be more patient.

Overall, while Waste Connections may have the potential to provide quality service, my recent experience has been quite disappointing. I hope they will work to improve their customer service and reliability in the future.

Unfortunately, I recently had a negative experience with Waste Connections and I feel compelled to share my story. As a resident, I witnessed some of their workers making obscene gestures in front of children, not just once but twice. Naturally, I felt quite disturbed and decided to call the company to complain about this unacceptable behavior. However, I was extremely disappointed to discover that they were not very helpful at all and refused to take my concerns seriously.

Despite my repeated attempts to get in touch with them, I was met with a frustrating lack of response. Whenever I did manage to speak with someone on the phone, they simply gave me the runaround and seemed unwilling to help. Even when I asked to speak to someone higher up the chain of command, I was told that I was not allowed to do so, because one supervisor had already dealt with my complaint. To make matters even worse, when I pressed the issue and asked for further assistance, the person I was speaking to abruptly hung up on me.

In my opinion, this kind of behavior is extremely unprofessional and not befitting of a business that claims to provide quality services to its clients. It should not be acceptable for any company to treat customers this way, particularly when it comes to legitimate concerns about the conduct of their workers. Overall, I was highly dissatisfied with my experience with Waste Connections, and I cannot recommend them to anyone else based on my experience.

I am writing this review to share my disappointing experience with Waste Connections. My family was hit with a shocking renewal fee after my father, who had signed a contract with them in 2014 for $50, passed away. While the contract was supposed to end in 2019, there was a sneaky clause that automatically renewed it for another 5 years without notification. This has left us feeling distraught as we grieve for our dad and deal with the financial aftermath.

The lack of transparency on such an important aspect of the agreement is simply unacceptable. It is disheartening to see a company taking advantage of the situation and failing to show compassion and understanding towards a grieving family. Our rates have gone up by a staggering 80% since my father's passing just two years ago in November, which has added a further blow to our already difficult time.

I have talked to numerous people and, despite the promises, nothing has been done yet to help ease our burden. The customer service has been a letdown and we feel like we are trapped in an unfair agreement. We are currently dealing with a manager, and although I hope something positive will come out of it, I am not holding my breath.

I urge anyone who is considering signing up with Waste Connections to fully read their contract and be aware of any automatic renewal clauses. It is saddening to think that my dad would have said no to the renewal if he knew about it. It is even more disheartening to know that the original sales person who sold the contract is no longer around, leaving us in a challenging situation.

In conclusion, I am deeply disappointed by the experience I have had with Waste Connections. I would not recommend them to anyone. We have made 30 phone calls to address this issue, and yet nothing has been done to rectify the situation. Hopefully, by sharing this review, it will help others avoid this type of situation in the future.

Unfortunately, Waste Connections (wasteconnections.com) has fallen short on their promise to provide reliable waste removal services to this disgruntled customer. The review emphasizes the numerous issues encountered, ranging from missed pick-ups to unresponsive customer service. Despite being a loyal customer for many years, the reviewer had to seek out another waste removal provider due to the ongoing problems with Waste Connections. The situation has deteriorated to the point where the user must clean up the mess left behind by raccoons in the alley due to the company's failure to perform their duties. The reviewer's request to have the remaining unused funds returned to them denotes the level of disappointment and frustration the customer has experienced. The review concludes by stating unequivocally that Waste Connections has become a train wreck.

I am saddened to report that my experience with Waste Connections has left me feeling greatly dissatisfied with their services. On the scheduled date of April 6th, 2021, I had scheduled a bulk pickup for a king-sized pillowtop mattress. However, the scenario played out in a manner that left me greatly frustrated and agitated. Although I had previously notified the company that the pickup would require a single individual, only one person was dispatched to pick it up. Consequently, the driver was unable to load it himself, resulting in the mattress being ripped and pieces scattered on my yard.

Following the unfortunate incident, I waited for 35 minutes, but no one came to notify me of what had happened. As a result, I was forced to call the company to inquire about the delay. To my surprise, I was informed that the pickup would have to be rescheduled for the following day, April 7th, promising they would pick it up. Unfortunately, the pickup never happened. When my husband called to find out what was going on, he was informed that the pick up was going to be moved yet again, this time to Friday.

I felt that the customer service we received was poor and unprofessional. When I called again, I had to be transferred twice before reaching a supervisor, Cole, who was condescending and unhelpful. He even went ahead to blame me for calling too quickly to inquire about the whereabouts of the pickup. I feel extremely disappointed with the overall experience and handling of this matter, and I am concerned that this experience might repeat itself to other customers in the future.

My experience with Waste Connections (wasteconnections.com) has been nothing short of disappointing. Initially, the service was satisfactory, as they would pick up any additional trash bags left outside of my can. However, without any communication or warning, they suddenly stopped doing this. When I reached out to inquire, they suggested I pay for an extra can, which was not something I was aware of nor had considered. I was frustrated with this lack of transparency and felt like they were more interested in making an extra buck rather than helping me out.

When I lodged a complaint, they assured me that they would collect my extra bags the following week and expedite the delivery of a new can. Despite upgrading and paying more, they still failed to pick up my additional bags on schedule. When I contacted them again, they promised to expedite the pick-up, but this never materialized. On trash day, they left my bags out on the curb once again. When my wife called to follow up, they accused me of lying about our previous conversation and implied that the bags were not worth the trouble. This was extremely unprofessional, and it felt like they were just trying to shift the blame and avoid taking responsibility.

Their lack of customer service and accountability is disheartening, and it's clear that they prioritize their own convenience over the satisfaction of their customers. It's frustrating that in our area, there are so few companies that offer waste management services, else I would have switched to a more reliable option long ago. Instead, I am considering spending more money to switch to a better company in the hopes that I will receive better service. In the end, apologies and meaningful change were beyond Waste Connections.

I recently had an experience with Waste Connections that left me feeling extremely frustrated and dissatisfied with their services. For over a year, their pick up rate has been at a dismal 50%, which is simply unacceptable for a trash company. To add insult to injury, when I attempted to cancel my service and was put on hold for an unreasonable amount of time, I was still being billed for their subpar services.

But it doesn't end there. Waste Connections even changed my service date from Wednesday to Tuesday, without providing any notice or contacting me about the change. When I confronted them about it, they insisted it had always been a Tuesday pick up, despite the fact that I had been putting my trash out on Wednesday night for an 11-month period. This sort of dishonesty is simply unacceptable in a reliable service provider.

Furthermore, Waste Connections' policies regarding missed pickups are unreasonable. After missing two consecutive weeks, they refuse to take any extra trash, even if it's waste that they missed the previous week. It's outrageous to expect customers to be punished for the company's shortcomings.

Overall, I cannot stress enough how unhappy I am with Waste Connections, and I am canceling my service with them, no matter what it takes. I will go as far as hiring an attorney if need be, rather than continue to put up with their poor service standards. As a host of an Airbnb, my guests are now forced to endure the unpleasant smell of garbage that permeates my garage, which speaks volumes about the inadequacy of Waste Connections' services. I will be sharing my negative experience on social media and other platforms to ensure that others can avoid a similar frustrating situation. In the end, I hope that Waste Connections takes these criticisms to heart and makes the necessary improvements to their services.

Oh boy, where do I even begin with my experience with Waste Connections? Let me start off by warning potential customers to consider other trash companies before going with this one, and current customers who are thinking of cancelling to do so as soon as possible.

When we first moved to the Springs in 2020, we started with Springs Waste, but unfortunately, once Waste Connections took over, the quality of service has been rapidly declining while the prices keep going up. You can expect frequent missed pick-ups with absolutely no credits given for the inconvenience. It's become a running joke in our neighborhood that Waste Connections won't pick up during any type of weather, whether it be sunny, rainy, too cold, or too hot. Despite all of this, the bills just keep increasing.

Waste Connections encourages you to download their app for the latest updates and communication, but let me tell you, this app is incredibly inaccurate and doesn't properly notify you of holiday pick-ups.

On the occasions where I've reported a missed pick-up (which happens often), I've left messages and never received a call back. And when I do manage to get a customer service representative on the phone, they either don't have the answer I'm looking for or give me false promises of picking up the missed recycling, which never happens.

But the final straw came today, on June 24th, when I finally cancelled our service. The representative I spoke with couldn't even tell me when they could come pick up our missed service, and they couldn't even give me the option to speak with a manager. Instead, they agreed to cancel our account but we won't be able to have our bins picked up until September 7th! That's an entirely unacceptable wait time.

In conclusion, I strongly advise against using Waste Connections as your trash company. And if Waste Connections is reading this, I hope they take this feedback into consideration to improve their service and prevent others from having a similar experience to mine.

I sold my business so I called December 26th to cancel service because the new owner is going with another trash company. He tried to use my current trash company but they would not return his calls. I have called 5 times and have been told my rep Damien would call me to cancel the service. I have yet to get a phone call. I called again on Wednesday and Thursday and was told Damien was out that week but they will escalate it to a supervisor. I have not received a call back as of today. I called Friday to make it their last pick up because the new owner has canisters being delivered. I called again today and was told someone will reach out to me and as of 12:45 pm no one has called me. This is very unprofessional and I should not have to wait 6 days to receive a phone call, to me this seems to be a stall tactic in order to charge me for more service days. I need a resolution today!

Thanks,

Bryan Chapman

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When it comes to reliable and efficient waste management services, it's crucial to choose a company that can provide excellent assistance to both residential and commercial clients. However, in the case of Waste Connections, it seems that their commercial services need a significant improvement.

If you browse through their website or ask their customer service representatives about their services, they will surely tell you that they have the capacity to handle all kinds of waste removal needs - from simple residential, recycling, and organics collections to complex industrial and commercial accounts. But, based on one customer's feedback, it appears that the reality may not be as impressive as their claim.

According to the review, Waste Connections' commercial services are beyond horrible. Despite having a valid account, the customer had to contact them four times to have their trash picked up because they just don't show up. With a delay of six weeks just to have the dumpster dropped off, it's clear that their process needs significant streamlining and improvement.

Their poor service performance is even more disturbing because every time the customer followed up with the company, they would just say "oh yes" and promise to look into the matter - only to find out later that it was all just lip service with no tangible action.

What is even more concerning is that when the customer tried to cancel their commercial account, nobody bothered to get back to them. This kind of disregard and disregard for service is unacceptable and frustrating for paying or would-be clients.

It's unsurprising that the customer also canceled their residential account due to their experience with the commercial side of the business. The last thing a customer wants to deal with is unreliable and unresponsive service providers.

In summary, it's evident from this review that Waste Connections requires a significant improvement in their commercial services to provide better customer experience and value for money. Trust that their management and operations team would take this feedback constructively and work towards improving their services.

As someone who values efficiency and reliability in my trash services, I have been extremely unhappy with Waste Connections ever since they took over. Right from the beginning, their billing system has been a complete mess. It's frustrating to have to call in every month, and then wait on hold for over half an hour just to speak with a customer service representative.

And even when I thought I had resolved the billing issues, there were still missed trash pickups and other problems that I had to keep calling about. I don't understand how a company that's supposed to be in the business of waste management can be so disorganized and unreliable.

But my frustration with Waste Connections reached a whole new level when they closed my account for no apparent reason. I had paid through April, but they claimed that I owed a past due balance and refused to refund my money or reinstate my account.

Overall, my experience with Waste Connections has been a complete nightmare. I would not recommend this company to anyone who wants a seamless, hassle-free trash service.

My personal experience with Waste Connections was not a positive one. The company acquired Elite Services, without informing any of its clients, leaving us feeling blindsided and unsure of what to expect. To make matters worse, I experienced issues associated with being billed for late fees, despite not receiving regular billing statements in the first place. To my surprise, after contacting the company, I discovered that they had been sending my bills to my project address, which does not have mail service at this time.

Additionally, I found that their lack of prorated service was highly frustrating. Even if I scheduled a porta-jon pick up at the start of the month, for the remainder of the month, I was expected to pay the full month's service fees. In my opinion, this is a clear attempt to solicit more money from their customers.

Overall, I feel that their customer service was lacking in terms of addressing these concerns and rectifying the issues I experienced. I was left with the distinct impression that Waste Connections was more interested in padding their bottom line than in providing good service to their customers.

In conclusion, based on my experiences, I would not recommend Waste Connections to anyone looking for reliable, customer-focused waste removal services. Their practices and customer service left a lot to be desired, and I strongly advise others to explore alternative options.

When my five-year contract with Waste Connections (WC) was about to come to an end, I decided to explore other options and see if I could get a better rate for my waste management. As expected, I found many other companies that offered rates cheaper than WC. However, I decided to reach out to WC sales person, Allan Valenzuela, with the hopes that he could come close to the quotes I had received from other companies. To my surprise, Allan quoted me a similar low price over email.

Fast forward to the start of my new contract with WC, and I was extremely disappointed to see that the bills I received were significantly higher than the quote provided by Allan. I was being charged late fees, and when I reached out to customer service to inquire about the sudden price increase, I was informed that since I hadn't signed a contract, the monthly rate was higher. I felt frustrated and helpless, as I had paid what I was quoted and had no idea that there was a possibility of the rate increasing just because I hadn't signed a contract.

Feeling like I had no other option, I was forced to pay the new, higher rate, as my tenants needed a place to put their trash. It felt very much like extortion, and left me with an extremely negative impression of WC. While I understand that businesses need to make a profit, it's essential that they are transparent about their pricing and don't leave their customers feeling deceived and taken advantage of.

It is with great disappointment and frustration that I write this review for Waste Connections. As a residential customer for many years, I have noticed a distressing trend in their pricing and service - as their prices continue to skyrocket, their reliability and quality of service seems to plummet. At a whopping $65 a month including taxes, the cost for their monthly service has become virtually unaffordable for me and many others.

What's even more maddening is the fact that their communication and customer service has been severely lacking lately. Repeatedly, I have experienced situations where my trash was not picked up and upon calling to inquire about it, I received varying stories each time - from their truck breaking down to their driver falling ill. It simply feels like a string of excuses with no resolution.

Despite making requests for a supervisor to call me back on multiple occasions, I have never received a call-back from them. This sort of lackadaisical attitude from their customer service team only further intensifies my disappointment and, quite frankly, it's unacceptable.

After much consideration, I made the difficult decision to part ways with Waste Connections and switch to their competitor, Roadrunner Disposal. For half the price, I am incredibly satisfied with the efficiency and customer service provided by Roadrunner.

In closing, I would highly recommend that anyone seeking monthly residential service look elsewhere than Waste Connections. Their ever-increasing prices and diminishing quality of service are simply not worth it. It's best to go with a competitor that will better value the hard-earned money of its customers.

The experience with Waste Connections (wasteconnections.com) has been quite disappointing for our family. Despite several attempts to cancel the service, we were still charged. Moreover, the company did not pick up our bins as scheduled, which resulted in piles of waste accumulating outside our house. Adding to our frustration, we found their customer service to be poor through both phone and chat services. Additionally, we felt that their charges were overpriced for the services being provided.

We were hopeful that the chat feature would provide us with assistance, but unfortunately, it failed to meet our expectations. As a result, we wished that the company provided a more efficient way of communication. Moreover, we would appreciate having a direct phone number to the personnel responsible for picking up the bins, which would facilitate quick resolution of any issues.

On top of this, we found ourselves locked out of our account without any apparent reason, and despite trying to recover our account through various avenues, we could not access it. We even enlisted the help of our relatives, who have tried to help us remove the trash that the company failed to pick up, but to no avail.

In retrospect, we feel that the company should have trusted us when we reported that we were family members requesting assistance, instead of assuming otherwise, based on a certain call. We hope that in the future, Waste Connections will improve their services and provide their customers with a more seamless experience.

As a customer of Waste Connections, I feel it is important to share my experience with their service. We initially signed up for their waste disposal service in August of 2020, and at the time our quarterly cost was a reasonable $90. However, from our latest bill covering Nov 2021-Jan 2022, we were surprised to see a staggering increase of almost 35% to $137.56.

To put this into perspective, a competitor that we had considered does not have yearly price increases like this. We had also just signed up for a $90.00 fee that was supposed to include all taxes and fees per quarter, which made this sudden hike in price feel all the more unsettling.

What's more, we've had multiple instances where our trash was not picked up by Waste Connections. In those instances, we had made requests on their app to address the issue, but unfortunately, our account does not reflect those requests. This only compounded our frustration with the service.

It is especially frustrating, then, to learn as we have recently attempted to cancel our service, that a $25.00 cancellation fee is being charged - without ever having been notified of such a fee at sign up or having a contract with WCI. This adds insult to injury and leaves a poor impression of the quality of customer service that this company offers.

In conclusion, my experience with Waste Connections has unfortunately been quite disappointing. The significant increase in pricing without prior notice, coupled with a lack of accountability on their part in addressing issues we've raised, only reinforces my decision to cancel our service with them.

It is quite disappointing to have to share this review about Waste Connections. Unfortunately, my experience with this company has left me feeling extremely dissatisfied. The various excuses for missing pickups have become almost comical, but not in a way that makes me laugh. Whether it be bees or a car parked too close, it seems like there is always a reason why they can't complete their job.

On one occasion, I was asked to remove a piece of wood from the dumpster, which is apparently not allowed. Additionally, the driver did not even bother to wait for me to do so, which was very frustrating. It makes me wonder if the driver is just being lazy, especially considering that I used to give them $50 as a Christmas bonus, which I no longer do. As a result, there was no service provided on that particular day, as my bin was deemed “too full" and had a piece of 2X4 in it.

Given my negative experience, I would highly recommend forming a community garbage service with members, instead of dealing with Waste Connections as customers. Unfortunately, when I enquired about alternatives, I was informed that Waste Connections holds the sole garbage contract for our area and would prosecute anyone hauling garbage for hire. This certainly was not the outcome I was hoping for since it does not promote free enterprise. Overall, I would advise those considering this company to think twice and explore other options.

I have been a loyal customer of Waste Connections for nearly three years since moving to Sanger, Texas and opting for their services in Justin, Texas. At first, I was quite satisfied with their services, however, over time there have been several instances where waste pick-up has been missed in my area. As a customer, this can be quite frustrating especially when expecting timely and efficient services.

That said, my real issue with Waste Connections began in January 2022, when I decided to order an additional trash can for my residence. I tried to place my order online, sent numerous emails, and even had conversations with the customer service representatives. Sadly, even after waiting for over five months, I am yet to receive the can I requested.

While the company did start charging me for the additional trash can, their promise to deliver seems to have fallen on deaf ears. The customer care representatives and distribution centers have thus far proven to be unreliable and unhelpful in resolving the issue. I can only hope that management takes charge of the situation and brings the much-needed control to their operations.

It's quite disappointing to see such ineptitude and lack of accountability for a company whose services are meant to make our lives easier. As a concerned customer, I do hope that they'll improve their services and customer experience going forward.

Waste Connections is an online waste management service that claims to provide reliable and convenient pickup and disposal services for your home or business. Unfortunately, our experience with this company has been less than satisfactory.

Several missed pick-up appointments prompted us to cancel our services with Waste Connections. However, to our dismay, we could not reach anyone on the phone to complete the cancellation process. Even our online attempts to cancel seemed to have gone unnoticed.

Despite having no service for two months, we were astonished to receive a bill for the amount of $140.58. It appears that Waste Connections has charged us for services they never even provided. When we finally managed to get someone on the phone, we were told that they would have to investigate to confirm if they had indeed serviced our address. We've put our fingers crossed for a positive resolution, but after speaking to a customer service representative named Randy, our hopes are not high.

Overall, our experience with Waste Connections has been nothing short of terrible. We cannot recommend the service to anyone in good conscience and would strongly advise potential customers to think twice before signing up for their services.