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Waste Management [WM]

Waste Management [WM] review: Still waiting for bins

J
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4:11 pm EDT
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After our garbage and recycling bins didn’t show up as promised on Thursday, I called WM. They looked it up and said “look on the corner of…..” sure enough, I drove down the long block and they had left them both way down on the corner. Being old and with mobility disabilities I cannot walk that far to fetch them, and could never haul them back there full. The woman at WM said she would contact dispatch and call me back, but she never did. I called again in the afternoon and that guy said he couldn’t do anything until dispatch emailed the first woman back. Finally on Friday morning I calked again, this woman agreed to update my account for curbside service and to have dispatch bring them to the house. Still waiting, and of course since we just moved, we have garbage and recycling piling up.

Recommendation: If you have any options. avoid Waste Management and use an alternative provider. Unfortunately they almost always have a monopoly due to contracts with cities.

Waste Management [WM] response
Oct 20, 2025 9:57 am EDT
Waste Management [WM] customer support contacts
Phone numbers
Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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Very sorry to hear this has been your experience. Please send your full address and review to wmcares@wm.com subject COMPLAINTS BOARD and we will look into it right away. Thank you
Update by JdPel

No one has contacted me or done anything since I responded to “WM Cares” (they don’t).
So I called again this morning. Another day, another call, another broken promise. I’ll look into it right away and call you back” seems to be the most common response on the phone, but so far 4 times they told me that and never called back. Still waiting for my bins.

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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 3 3 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
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    Oct 21, 2025
Waste Management [WM] Category
Waste Management [WM] is ranked 1 among 48 companies in the Waste Management category