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Waste Management [WM] Customer Service Contacts

1001 Fannin Street
Houston, Texas
United States - 77002-6711

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Waste Management [WM] Complaints & Reviews

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Waste Management [WM]Garbage collection

I missed garbage collection the week before last. I moved to Florida recently and traveled with a lovely decorative stone/fiberglass garbage bin that I used for garbage collections in New York.

I put two bags of garbage in the decorative bin and took the lid off so the collectors would know that my garbage was inside.

I heard the truck come for pick up and when I went outside the bin was gone. The guys threw it away along with the trash bags inside.

I called WM this morning and asked them to replace my bin. The operator said, "They would have never taken it and thrown it out."

But, in fact, they did.

The response I received is not right. The company should replace my garbage bin.

Thank you.

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    • Waste Management [WM]'s response · May 01, 2020

      We are sorry to hear about your experience. We would like the opportunity to take a closer look at your concern. Please email your complete service address along with a copy of your post to [email protected] subject line Complaints Board, and we will get work right away on this concern. ^oj

    Apr 08, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
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    Waste Management [WM] — a garbage truck driver

    on 04/08/2020 an employee "Humberto" Truck # 655 License Plate # 99445F1 from the waste management...

    Feb 21, 2020

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    resolved to the customer's satisfaction
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    Waste Management [WM] — Surprise Cancellation Fees

    I was billed a $75 pickup charge along with $26.01 fuel charge, a $3.64 regulatory recovery charge and a...

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    resolved to the customer's satisfaction
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    Waste Management [WM]overcharging for the services

    Hello,
    If i can I would leave WM ASAP, unfortunately agreement is for 3 years.
    If I do not watch my bills the fee for services will be increase double every year.
    Right now I was charged $272.00 for overcharge service yard incident #[protected] which increased my usual payment from $100 to $272 for extra garbage inside of container. I do not agree with this charge. Me and my team were cleaning the area around the container trying to keep environment clean.
    I discussed this charges twice with Austin and Natasha (managers form WM). They explained me this amount of $$ is making by WM and they charge whatever they need it because of the dangerous condition of the driver, but driver did not get any benefits from this (like bonuses etc...) I can say the only WM is making money of this charges (not environmental or employees). I think $175.00 for overage services can not be double from regular price. Please contact me [protected]. Thank you,
    Anna

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      • Waste Management [WM]'s response · Feb 20, 2020

        Thank you for taking my call Anna. We are working diligently to address your concern. ^oj

      The complaint has been investigated and
      resolved to the customer's satisfaction
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      Waste Management [WM]Service that was put on hold

      Waste management charged me for service even after I told them to put my collection service on hold for 2 months. I called and spoke to 6 differnet customer service rep's 6 different times and I was told it was straignhted out but I was still charged for 2 months even tho I put my service on hold fo 2 months. Also when I received my bill I was charged for using thier waste management's garbage comntainer when I did not use thier service for 2 months. What a scam of a company!!!

      Sincerely,
      D.

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        • Waste Management [WM]'s response · Feb 20, 2020

          This sis certainly not what we want to hear. We would like to take a closer look at your concern. Please email your service address along with a copy of your post to [email protected] subject line COMPLAINTS BOARD, and we will get to work right away.^oj

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        Feb 14, 2020

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        resolved to the customer's satisfaction
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        Waste Management [WM] — trash service/fees

        We signed up for trash service twice a week with WM. They often miss pick ups, and almost every time they...

        The complaint has been investigated and
        resolved to the customer's satisfaction
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        Waste Management [WM]pickup

        I understand delays in pickup when the weather is questionable. I am not advocating that WM place their drivers in harms way. Today (and not the first time) my waste will not be picked up. No notice. No communication. The UPS and FedX drivers are out and about. The mail has been delivered. The snow (4") has been mostly cleared and melted off the roads. No break on the bill of course. WM says they will pick up the next scheduled day. For me that's two weeks. Where do I keep the garbage for another two weeks? WM says that's my problem. Bottom line if WM doesn't supply the service then the customer (you and I) should not be charge for service that was never delivered. How about politicians do something besides take our money and force companies to do the right thing?

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          • Waste Management [WM]'s response · Jan 23, 2020

            Thanks for reaching out. Our trucks are bigger and heavier than most vehicles on the road. Access to your streets may be clear, but we also need to ensure roads leading to our transfer stations are clear as well. We certainly would like to investigate your concern further. Please email your address along with a copy of this post to [email protected] subject line COMPLAINTS BOARD and we will start looking into your request right away.^oj

          The complaint has been investigated and
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          Resolved
          Waste Management [WM]trucks not covered

          Yesterday one of your trucks was getting onto I 10 at the same time as I was from Prince. I shocked to watch the amount of garbage that was blowing out of the truck. I almost hit one plastic bag filled with garbage. We both continued down I 10 and I continued to watch pieces of garbage blowing out of that truck. Truck was #1339.

          Don't you cover your loads or get them inside so this doesn't happen. Almost makes me think of switching to a different company.

          Kaye Light

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            • Waste Management [WM]'s response · Jan 16, 2020

              This is certainly not what we want to hear Kaye. We take this matter very seriously. We would need just a little more information about the location where this occurred, such as the city and state and nearest exit. Please email the additional details along with a copy of your post to [email protected] subject line COMPLAINTS BOARD and we will start working on this right away.^oj

            Jan 08, 2020

            The complaint has been investigated and
            resolved to the customer's satisfaction
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            Waste Management [WM] — waste and recycling collection service

            I just witnessed one Waste Management Trash truck stop at my house and pick up my trash as well as my...

            Nov 18, 2019

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Waste Management — garbage pickup

            Business Information Waste Management Houston, TX [protected] Fannin St Ste 4000 Complaint Summary Complaint...

            Nov 01, 2019

            The complaint has been investigated and
            resolved to the customer's satisfaction
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            Waste Management [WM] — trash removal

            New homeowner in Oro Valley, AZ, never done business with WM before. Trash not picked in second week of...

            Oct 29, 2019

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Waste Management [WM] — waste and recycling

            The company seemingly only cares about how to get more money of you and your organization. Contracts - auto...

            Waste Management [WM]weekly trash pickup - no service - no refund

            Waste Management raised prices with no notice except in fine print on the bill when received. I checked with Republic and found the same service for 50% less. WM bills 3 months in advance and I had paid and cleared payment prior to the next service term $209.00. On calling to cancel they said no refund would be allowed as their "bill / contract" indicates that by submitting the payment they agree to perform the service - whether they perform the service or not - and that constitutes fulfillment of the agreement. No service performed - no refund - that's theft.

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              • Updated by Rex Slagel · Oct 29, 2019

                Not sure how to go about that as the email address is not listed - [protected]@wm.com - and you have the post as you replied to it. No need to look closer, you have all the details right here. I'll be sending this off to the Illinois Attorney General as this is clearly an unfair business practice. You put consumers in a catch 22 with the "notice " on your invoice. You say - pay us in advance or we won't collect your trash - when you pay us in advance we keep your money no matter what. You also raise rates without notice and that is also included in the pre-payment. In addition there is an "admin fee" of $6.50 on every bill - really? You bill your customers for administrative wages? Fuel costs have gone down and yet, you still bill for "fuel / environmental" . I'm sure with a little accounting investigation we'll find these fees are redundant and likely OK'd by the political machine.

                My account # at WM is [protected]

              • Waste Management [WM]'s response · Oct 29, 2019

                Thanks for reaching out Rex. I am sorry to hear about your experience. We would like to take a closer look at your concern. Please email your address along with a copy of your post to [email protected], subject line COMPLAINTS BOARDS and we will look into this right away. ^oj

              Oct 19, 2019

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Waste Management [WM] — trashman

              The trashman refused to pick up our trash both on Wednesday 10/16/19 and Saturday 10/19/19. We are moving...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Waste Management [WM]missed pickups

              Our yard waste/compost pick up is skipped on a regular basis. We have lived at our address for 13 years, and we never had a problem until about a year ago. Since then the problem seems to be getting worse and worse. I do not know if this is driver incompetence, or if the driver is singling us out for poor service. Oddly, the driver wrote in permanent marker on my container, after I had complained several times, that I needed to keep my containers 3 feet apart. My issue with this is it seems like an excuse as I have placed my containers side by side for 12 years without a single issue, AND because all of my neighbors place their containers side by side on the street.
              But, today I placed my containers 3 feet apart as requested and they still skipped my house. I am formally requesting that my route be handled by someone else, and that this driver be reprimanded.

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                • Waste Management [WM]'s response · Oct 21, 2019

                  Thank you for reaching out to share your experience. Please email your address along with a copy of your post to [email protected] subject line COMPLAINTS BOARD, and we will investigate your concern further. ^oj

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Waste Management [WM]curbside pickup

                I went past my payment due date one time due to surgery. I picked up and starting paying on the regular cycle, but was charged a reinstatement fee.

                On pickup day, I saw that they had not picked up my trash. To my knowledge, I was all paid up. After calling, the service rep told me that I needed to call to have the hold lifted when that happens. It has to be done manually, and there was no way of me knowing that.

                Now I am going to have trash in my yard for another ten days.
                This is an issue for so many reasons:
                1) My time is more valuable than having to call a company to remind them to release a hold that I am unaware of.
                2) I paid a reinstatement fee...for WHAT exactly? I was NOT reinstated
                3) This is POOR customer service, and deplorable business ethics.
                4) I pay way too much for this service to have to put in this much effort for an issue they neglected to handle on their end.

                I am shopping for a new service as we speak.

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                  • Waste Management [WM]'s response · Oct 18, 2019

                    We are sad to hear you're thinking about leaving our company. Your loyalty to is very much appreciated. I would like the opportunity to turn these feelings around and take a second look at your account. Please email your address along with a copy of your post to [email protected] subject line COMPLAINTS BOARD and we will contact you right away^oj

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
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                  Waste Management [WM]garbage pickup

                  My garbage can has been sitting in front of my curb since Monday my bill was paid in full I've asked for a manager to call me and I'm not receiving a response.After repeated calls I was told I would receive a four dollar credit for one week of service but in the meantime my garbage can still sit on the curb phone running over and still have not received a response from management at Clm here in Georgia

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                    • Waste Management [WM]'s response · Oct 18, 2019

                      We can do better. I would appreciate the opportunity to look further into your concern. Please email your address along with a copy of your post to [email protected] subject line COMPLAINTS BOARD, and we will contact you right away. ^oj

                    The complaint has been investigated and
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                    Resolved
                    Waste Management [WM]3 times my trash cans were not returned to the correct house

                    After they pick my trash up they do not leave the trash cans where they found them. I find them down the street with someone else's trash cans. This has to be the 3rd time this has happened. When I moved to my apartment I had 4 trash cans now I'm down to 3 only. Your workers need to start doing their jobs correctly instead of just throwing other people property wherever they feel like it.

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                      • Waste Management [WM]'s response · Oct 14, 2019

                        This is certainly not the way we want you to feel. It will be our pleasure to take a closer look at your concern. Please email your address, along with a copy of your post to [email protected], subject line COMPLAINTS BOARD, and we will contact you right away. ^oj

                      Waste Management [WM]mattress disposal

                      I scheduled and paid for a single mattress pickup two weeks ago in providence RI. They took the money out of my account and never picked it up. I called and they said they set it for the wrong address. They claimed that they had straightened it out, and that it would be picked up in the next pickup date. I put the mattress out again today and they took the trash, but did not pick the mattress up again. I don't know what else I am supposed to do, they already have my money.

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                        • Updated by Seiji Abe · Oct 08, 2019

                          I cannot see the email you told me to respond to. It says [protected]@wm.com.

                        • Waste Management [WM]'s response · Oct 08, 2019

                          Hi! I am sorry to hear about your concern. It will be my pleasure to look into this matter further. Please email your address to [email protected] subject line COMPLAINTS BOARD along with a copy of your post, and we will contact you right away. ^oj

                        Oct 07, 2019

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Waste Management [WM] — yard waste container

                        Due to the season (fall) I ordered 3 yard waste containers. Today (Oct 7th, 2019), the Waste Management yard...

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