Waste Management [WM]

We live 824 King George Ln, Savannah, TX 76227. Wednesday is our trash/recycle day. Our trash was not picked up on Wednesday. I called on Thursday at 12:20pm, after arriving home, and was told that she would call me back. No Call Back. I called Friday morning at 8:17AM, again was told that I would get a call back. NO CALL BACK! I called back again at 3:43 PM and was told that they couldn't get ahold of anyone, but that my trash would be picked up on Monday! Monday has come and gone and no pickup. I have experienced your customer service in Colorado, and it sucked there. Maybe you need to hire people that care about customers and start by firing those in upper management. Iying must be part of the hiring process. If I get a letter from my HOA about my trash can being left by the curb for a week, I will be sure to direct them to your below par company.

Beware first off if you live in a hoa, very difficult to get your personal customer id number.

No way to email some one directly or speak with some one directly. The automated phone loop does not give you the choice ofa live person unless you choose new service.

I have had a driver from WM covering Sun city California targeting me for 5 years the last straw was 2 weeks ago when I came back from work and the entire trash can was gone. On a Friday, began calling and emailing to no avail, called his supervisor Hector. He Laughing stated did it fall in the truck? I do not know I was at work and if it did why didn't the driver report it so I can get a new receptacle? this same driver randomly picks up my trash stating there is a cable wire that keeps him from picking up my cans. I have moved the cans to the area the driver chose for me to place the cans at, yet when trash is picked up my cans are 2 garages down or over by the entrance of the alley. last year for over 90 days picked my trash up once a month all of the other months he would pick my neighbors cans and just leave mine, this has happened repeatedly for over 5 years last year was the most consistent and the most targeting. Tried to contact and get numbers or emails for regional directors and or a call back. What I got was emails sorry for this issue did you get your receptacle; I finally got it yesterday a call from a supervisor in Moreno valley just checking to see if I got my receptacle replaced.

I have worked with Waste Management about some concerns and have found them to be very receptive and helpful. Thank you for assisting me in my business waste removal. Your drivers are doing a great job and when they leave my property, the area around the dumpster is always clear of any debris and very clean. You have assisted me with timely, regular, and prompt service. The Customer Service staff has been very easy to work with and very willing to assist me. I am very pleased with Waste Management and I do recommend them as the best company in this area.

Gary Patton

Taylorsville, Kentucky

Company sent out an email that was wrong (A mistake) but it resulted in many customers on my street not getting serviced. Called, complained and was promised a pickup (by a Customer Service Supervisor) later in the week. Never happened and when I called back they said it was reported as completed several hours earlier, this was a lie. I had to take pictures of the full cans at the curb and email them to prove they were lying. They said they'd review it? Told me they were sorry and my normal pickup would happen on Monday (9/11/23). Nope, no one on my street got a pickup on Monday...

As a disabled person, repeated trips to the curb is painful. I'd like to mention this is not the first time this has happened. Every time, they promise a "supplemental" pick-up the next day, but in three years not one of the supplemental pickups have ever happened (11 times and counting).

I have spent endless hours for over a year trying to resolve my account issues, but I can never get to the right person. Today alone, I have been on hold for 3:41:20 hrs, so far. No customer should be on hold for that long and still not have the right department or a resolution. Today, after the first hour and a half, I got transferred to the "right department", then the "right department" transferred me to another "right department" and I have been on hold ever since and still no answer. This has been the typical service and I still do not have my issue resolved. I need to reinstate my service but can't get to the right-right department. This has been a weekly call with the same run around and wait times without resolution. Over a year of this, that is well over 208 hours of my life and still do not have my service reinstated.

My garbage hasn’t been collected the 15th or the 19th of June. We have our bill on auto draft and it’s paid, but they still have not took out garbage, it’s been sitting at the top of the hill so there isn’t any reason for it not to have been picked up. I’m positive they are getting us confused with the neighbors bc they never pay theirs and it pals up for forever. Now suddenly theirs is being taken but not ours.

I tried calling the company for several hours since I received an invoice. I am trying to extend the vacation hold until September 2024 since my house is still under construction. I do not need garbage service until the end of September 31 2024. I was on hold for over 30 minutes, then I finally put in a request for support but nothing is happening. I would like to know if this is confirmed as soon as possible. Thank you!

we have been at the address 402 W Corral Cir Payson AZ 85541 for 5 years and I have had you guys through raised rates to bad containers and the last mishap was the drawing board my husband missed a pickup forgot to put it out and I was treated with such disrespect about it from the driver Sergio to the online rep Julie. my bill was 55.00 higher totaling 117.00 the driver came back 5 mins later to empty it he was still on his route 1 street over for 55.00. after I received the invoice for the missed pickup I decided to change my service and waste management wouldn't cancel my service. I'm still stuck I don't know who to contact because no one will take responsibility to cancel my service. I just want to cancel and get some kind of refund from my missed pick up because it wasn't worth 55.00. thank ty for listening Kimberly Thornhill

[protected]. Is my customer id. My garbage has not been picked up in almost three weeks. They keep marking it as service but they have not even been out. They marked it as service at 3:12 yesterday! The dogs are getting into the can I have piles of trash on my porch why? Because they won't pick up my trash. I'm current on payment it's supposed to be mandatory for trash but they won't pick up. Maybe it's a problem with the company maybe it's the driver but something needs to be done to get my trash picked up!?

Tuesday will be three weeks of my trash not being picked up. I have called the office and left voicemails with no one returning my calls. I am now having to pick up trash daily because of animals getting in the trash. Plus I haven't received a new trash can like I was supposed to. I hope this will get resolved sooner than later. I don't like paying for a service I'm not receiving.

They have missed trash pickup at least a couple times recently. They just stopped, refused, picking up the extra trash we have next to the bin. As far as I know we should be able to pay a fee for them to take the other 55 gal worth of trash. I have clients showing up having to pull around my trash for days because they miss it on Friday and don't pick it up until Monday. We are not allowed to drop if the tote at cancellation ourselves and forced to have it picked up for, get this, $100 BUCKS! Go eat one WM.

I have tried to cooperate with Waste Management since August, 2023.

My order for a 3 yard recycle was mistakenly misplaced and when one was finally sent it was the wrong container. I had to continuously call to correct error.

In December the green waste bin was not picked up for one month. Every week I had to call. However the recycle container was also missed two times and with all the over filled bins, I was fined for inappropriate recycling. 70 dollar approximately.

I complained and was promised a refund.

I pay my December bill totally even though service was not rendered. Later I was told I would be refunded the charges because service was not rendered in a timely manner.

I received two bills: however nothing is itemized explicitly as to what was being charged for what services and what was being refunded for lack of service and wrong recycling penalty.

There is no way for me to calculate the accuracy of the invoice. Please

My bill was paid in full until 1/31/23. I called to notify Waste Management of my decision not to renew services as the prices are constantly increasing. I was told I would be charged a $75 fee for them to pick up the containers. This is clearly a way to penalize people for not wanting to pay $100/quarter over what other services in the area are charging. I was also told they would "negotiate" a price decrease if I remained a customer. So, they basically admit to overcharging unless you complain. No, thank you. I would rather pay a company with ethical business practices. I was told the containers would be picked up on 2/1. They have been sitting on the roadside since then. When I called today to find out why they were not removed, I was told the pickup was changed to 2/15. There was no communication about or notice of the change.

Garbage pickup every Mon, Wed and Friday at 4:00 AM in a residential neighborhood. I have spoken to noise complaint agent and to area supervisor about the very loud, early pick up time which violates noise ordinance of 10pm-6am. I have lived in this area the past year and it has been consistent every week. Supervisor has repeatedly stated he would rectify the situation and have driver adjust his pickup time to after 6:00 AM. Monday and Friday drivers have recently adjusted their pickup time to after 8:00 AM, however, Wednesday driver continues to arrive by 4:00 AM, this morning he was picking up at 3:53 AM which is extremely loud and a lengthy process. I have an audio recording of the pickup time, noise level and process but unable to upload to your site.

PLEASE have Wednesday driver adjust his time as well. Thank you for your assistance in this matter. My next complaint will be to City of Peoria and Maricopa County noise ordinance.

After 20+ years as a customer, I called to terminate service today. Until recently, they provided good service but the level of service has declined as the cost increased significantly.

To say they make cancelation difficult is an understatement.

Although you can sign up online and request all types of services online and even put your service on hold you cannot cancel online. It seems like whenever you try to call in, the hold times are long and you get transferred between departments. When I finally reached their cancelation department they refused a partial refund of my quarterly bill - they indicated it was clearly stated on all their bills.

If the cancelation process hadn't been so intentionally difficult and unethical I would have moved on quietly. Before today if someone asked about my experience with Waste Management I would have given them a mostly favorable review but after today I would focus on my last experience with them as a customer.

Thanks

Invoice # [protected]

Called Nov 1st 2023 to cancel services just received new bill cancelled date was 11/11/23. The rep states you will be charged for one week $27.40 and pick up $75.00 of containers. Received two bills with late fees the container fee and the fee for three months of service. No pickup was completed after 11/09/23 and I wanted to cancel that day but was advised I have to cancel on the week end. But I am not responsible for additional charges they can review the phone call I had.