Waste Management [WM]
reviews and complaints

Waste Management customer ID per this invoice: [protected]

[protected]

I cancelled service on this date.

Talked with Holly after I was transferred 3 times.

I was assured that this service was closed.

After the assurance that this account was closed, WM withdrew $297.22 on 4/6/23.

Called WM and talked with Maryann and was told to me that even though the account was cancelled, I had to go into my account and delete the Auto Pay.

On 4/18/23, I deleted my credit card information. Maryann also told me it would take 2 months to get my money back.

To my surprise, on 4/21/23, Waste Management deposited $297.22 in my account.

Called WM again because you sent another invoice. Talked with Arie and was assured again that this account will be closed and no balance due and no future invoices in the mail.

Now today 7/2/23, I get another invoice for service,

Today I received another invoice for service 8/11/2003

I do not want WM service or currently have WM service.

Sharilyn Bilus

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INVOICEPage 1 of 2

Customer ID:[protected]

Customer Name:SHARILYN BILUS Service Period:07/01/23-09/30/23

Invoice Date:07/17/2023

Invoice Number:[protected]

How to Contact Us Your Payment is Due Your Total Due

Visit wm.com/MyWM

Create a My WM profile for easy access to your pickup schedule, service alerts and online tools for billing and more. Have a question? Check our support center or start a chat.

Customer Service: [protected] Due Upon Receipt

If full payment of the invoiced an-ount is not received within your contractual terms, you may be charged a monthly late charge of 2.5% of the unpaid amount, with a minimum monthly charge of $ 5, or such late charge allowed under aplicable law, regulation or contract. $13.50

Current Invoice Charges Total Account Balance Due

1 46.56 0.00 (1 46.56) 13.50 13.50

IMPORTANT MESSAGES

This invoice constitutes an offer by WM to provide service to you for a specified period. By paying this you agree to continue service during the specified service period and to the terms of service at www.wm.com/OMR, with no refund(whole or partial) for early cancellation, unless such refund is required by law, regulation or contract. If services are cancelled after initial acceptance, you will be assessed a Cart Removal charge of up to $75 plus applicable taxes and charges including fuel surcharge, environmental charge and regulatory cost recovery charge, art removal charge is nx contract.

I have ordered a dumpster, small office trash. When they brought the dumpster I advised the driver to move the dumpster to face street instead facing the driveway where lots of cars are often parked. Said ok and did not move it. No problem until they came after hours July 26 and they said they could not pick it up because it was blocked by a car. I called and they said I need to reschedule for an extra $155 fee. I asked them to cancel my service because I was not happy how they handle it from the beginning. They said the could not cancel and I have to write a letter of cancelation. I did write a letter and sent it to address in Texas. Aug 9 they did not pick up my full dumpster, they said drive way is blocked again. Yes it was, that is why I did not want dumpster there from the beginning. I want this dumpster picked up and service canceled. I am not happy with this company. Just taking my money and making excuses not to pick up my trash.

We canceled our service so it would end with the billing cycle at the end of July. We were told our last pickup would ve July 25th and we should leave our cans out and they would be removed.

No one picked then up on the 25th so I called. They said a different truck got them and would arrive on the 26th.

No one came on the 26th so I called late on the 26th and was told we got moved to the 27th but someone would definitely be out Thurs the 27th. I told them to please make sure as we have an HOA that doesn't tolerate visible trashcans and we had to leave for a weekend trip Thursday's afternoon.

We got home Sunday and they were still there.

I called Monday July 31st and was told in no uncertain terms I should take them in because no one would be out till the end of August.

A few problems. We have new cans for new service and no room to keep them not visible. Also they never contact me so... why at the end of August?

I asked for a supervisor. They apologized and promised someone would be out the next day.

Anyway, it's August 10th. Our cans are still here. I'm afraid our hoa is going to fine us but I have bo way of knowing when someone will be here. I've tried calling back but hold times for supervisors are long and I have to work and one time I got one and they couldn't hear me then disconnected.

So... I'm not sure what to do except apologize constantly to my very patient neighbor.

This is the second time my yard wast containers were taken at pick up. Called customer service both times. Once I got through to a live representative, it was a very unpleasant. The first time it took three weeks the first time get a replacement when I was told it would be delivered the same day I called. This happened four times. Today (aug 4) I spoke to someone telling me I won't get another container until my next scheduled pick up day. I have two acres and pay someone to clean weekly for me, and now I have nowhere to put this? I do pay this service.

In May 2023 our HOA WM monthly bill included a notice of a rate increase. The notice stated the increase required the HOA's consent and we had the right to terminate the service agreement. The notice stated payment of the bill will serve as consent. May 8, 2023, we responded (within the 30-day period specified in the notice) by certified mail that we did NOT consent to the increase and wished to terminate the service agreement. The June and July statements contained the same rate increase. In additional, there was an additional increase in August. The local WM customer service has not responded to our numerous letters and phone calls. We have not paid the invoices because we not agreed to the increases and WM has not rescinded them or agreed to terminate the agreement. We wish to resolve this so can move forward with another company.

I called in complaining about the reocurring $40 fuel service charge on 8/2/2023 @ 9:45 am. I was then transferred to an agent in the save account department where I was talked down to and interrupted repeatedly. They made no offer or effort to retain my business after 7 years of loyalty. Upon request of cancellation I was informed of a $75 container pickup fee. This is not acceptable and they have lost a customer...permanently.

I never agreed to this fee, and this fee was not in place when I signed up for service and received the cart 7 years ago. I would like to waste management to remove the fees that they charged after I cancelled service.

I believe that your customer service is non-existent and that you are oblivious to complaint. The noise levels of your pickups are threatening to People's health quality of Life and you have ignored even the police and their efforts to try to mitigate this. I have had the Cobb county noise abatement department try to fix the problem and they have been unable to reach anybody with any gravitas to actually finally fix the problem my senior citizen apartment complex is adjacent to three of your pickups on Chastain meadow road in Marietta Georgia. They come in the middle of the night beeping picking up trash and waking up many of us who are not in a physical position to have that happen with regularity. We have called with virtually no success over time. Shame on you and I know you don't care.

After 44plus years of owning an automotive repair business we closed our doors on 5/31/2023. We used Waste Management the entire time. We called Waste Management on June 2, 2023 and canceled our account. I was told by the agent that they would still be collecting that week because it was already on the schedule. I was also told that they would continue to charge us until we vacated the premises. I explained that we hired a company across the street that was a lot less expensive and that they would be delivering a large receptacle to handle our garbage and that they would be disposing it. We had until 6/30/2023 to liquidate and remove all of our property. We successfully removed all property and vacated by June 23, 2023. I received a bill for $633.93 from Waste Management for the month of June even though they did not perform any services for us. I was told to send an email to an address explaining the situation. I did so on July 24, 2023. I wrote a detailed letter explaining why we should not be billed and attached the two receipts we had for disposal with the other company. The only response I received was to tell me to call the main commercial phone number and try to resolve the situation. So, I called the number again and was transferred to the cancelation department. I spoke with Alexus and again explained our situation. Her response was that the operations department did not accept our cancelation. That's it! When I questioned this she said that she and I should not even be having a conversation about it. So, I was sent in circles and they refused to discuss anything further. The company is unwilling to address my situation so that is why I am submitting this complaint.

I cancelled my service with Waste Management before new service period started. I got a bill that saying I owed a $75.00 cart removal fee. I never agreed to this fee, and this fee was not in place when I signed up for service and received the cart. I would never have agreed to receive a cart from waste management if their was a removal fee for returning the cart. They cannot charge me for a service that I never agreed to.

I live on a dead end street near the end. There is no room at the dead end for large trucks to turn around. On several occasions since moving here, the trash truck driver for Waste Mgt. has used my driveway to turn around. When doing so, the truck tires leave dark black tire tracks on the concrete which is difficult to remove. Also, the Garbage trucks are very heavy and if the drivers continue to use my driveway to turn around that can create cracks and crumbling to concrete leading to permanent damage. This happened today on July 22, 2023. I have a security camera recording of todays incident. Unfortunaly, Waste Mgt is not open on Saturday to take a complaint by phone or online. I will call on Monday.

I was trying to get out of a public garage when I found a WM truck blocking its only exit. There is a wide driveway between the building at 380 W Washington Ave in Madison WI and the public parking garage behind it, and there's a small loading dock to 360 W Washington on the left side where trucks will often unload. Most trucks know to park at an angle so as to let cars out of the garage--it's fairly intuitive. This truck driver, however, decided to park right in front of the gate despite there being plenty of room for him to park at an angle. When I pulled up to the gate I saw the driver pushing a dumpster into the 360 building. I yelled, "You are blocking the exit to a public parking garage!" I know he heard me because he twitched as I said it, but chose to ignore me and pushed the dumpster inside the building. There were cars lining up behind me as I waited for him. After a few minutes, he finally came out and again I told him he was blocking the exit to a public parking garage. He did not apologize--he just said "thank you" and drove off. This is frequently a problem with WM trucks--this particular one had WDNR #10149 and LC# 58191 on its door. I have photos of the truck.

Waste management has to be one of the most unethical companies i have come across. We were late on our yearly renewal for 2023. I contacted the office to pay our year fee of $658.26. This fee covered us from 12/01/2022 to 11/30/2023. From this point we thought we were good for the remainder of of 2023 (at least until December).

Unbeknownst to us, because we were late on the renewal payment we incurred another late fee that totalled $101.50. To break that fee down it is as follows: $55.00 for a resume service (keep in mind we paid a year in advance, and our service was never stoped), $27.00 for a fuel and environmental charge ( Fuel for what? there was no fuel or environment cost to the company?), $2.97 Regulatory cost recovery charge, $16.14 for the late payment charge..

So a $16.14 late fee charge for being late for paying a year in advance all the sudden becomes a $101.50 late charge after their ethically insane attached fee's. We were signed up for paperless billing and again, had paid in advance, so WM was not on our radar. The only reason i knew to call the office was a note left on our can. So i called and paid the ridiculous $101.50 charge just so my prepaid service didnt stop, thinking finally, i have solved the WM problem.

To find out today, 19 Jul 23, that our garbage was not picked up, and our pre paid service was cancelled. I called to inquire to be told that because our previous late fee was late to be paid, we had been billed an additional $83.24. that fee was for: $55.00 for resume service (again, up until today, no service had been stopped), $25.35 for fuel and environmental ( again, not sure what fuel cost the company incurred by taking a phone call), and $2.89 on regulatory recovery charge.

To recap this, the company was paid for a year of service, albeit late. A total of $184.74 of ridiculous late fee's was stacked on a $658.26 yearly service bill. That almost a third of the cost of the service for a year. In addition, stacking unwarranted fuel cost and environment fee's on what's essentially a phone call or internet transaction is totally unethical.

This was a prepaid account that you decided to cancell the service for, even though you had already been paid for it bc bogus, stacked late fees were not paid.

I bought a house last year and the previous owner left a WM trash can there so I decided to call up WM and start garbage services. On a phone call I was told it was around $80 a quarter and so I agreed and gave card info and started services. The second quarter I was charged twice for some reason so I had to call and get the random second charge canceled, which took 2 separate phone calls. When the bill for the next quarter rolled around it was around $95, so I said nope I'm done, and I called to cancel services before the quarter started. This was done 2 weeks before the current quarter I had already paid for ended. While calling to cancel I informed the WM that I wanted to cancel services and told them that they had never dropped off a can to my house, but that I already had the one I had been using so it wasn't part of any of my contracts with them and I asked if they were going to try to come pick it up anyways and if they would try to charge me. I was told they would come pick it up, but I would not be charged since they didn't drop off the can to begin with. I left the can out for 10 days and they never came so I put it up and then got a bill a month later for $150 saying they tried to pick up my can but it wasn't there. around this time a random $7.50 bill also showed up on my account for some unexplained reason. I called WM and informed them of the situation and how it was explained to me that I would not be charged and that I had left the can out for 10 days and they never came. They told me no worries, put the can back out and leave it out and they would come get it and they would wipe out all the charges on the account. I left it out and they finally came and picked it up, however instead of wiping out the charges on my account they slapped another $109 charge on top of the other charges and sent me a bill for all of it. I called and told WM what happened and they said they would have to send the case to their legal team and I didn't hear from them again for several months. Now I got a letter from a collections agency trying to collect the nearly $300 bill that they tried to slap me with just for canceling services with them. This is totally unreasonable and spiteful behavior and they have no justification for charging me to pick up a can that was never part of our contract. If they had dropped me off a can upon starting services that would be different, but it was my can that I already had and they not only had no right to pick it up, but they had no right to charge me for doing so. I never signed anything that agreed they could take my can nor that I would pay them to do so.

3 weeks ago, I watched a WM driver put recycling in the same hopper as residential waste. I notified the company and since then my recycling has not been picked up even tho their site insists it was picked up yesterday. My container is still at the curb, full. My normal pickup days are Thursday and every time I reported a missed pickup, they said that the recycling would be picked up the next business day.

Requested a trash can on 6/27. As of today, no trash can has been received. I have contacted customer service and been told it should be there tomorrow, or its 7-10 business days. I'm on day 13 as of today. I have WM at my other location and never had any issues or problems. And that city is a bigger area than where I'm at.

I have also been charged with another bill coming up soon. This is beyond ridiculous.

I am absolutely appalled with the amount of time I have been on-hold over the past 2-days JUST TO SET UP SERVICE! I spoke with someone after holding for 20min. and was then transferred to another dept to begin the process all over again. Yesterday I was on-hold for 30min. before hanging up and going to the website, and after entering information was prompted to call the [protected] because additional information was needed. I called the number at 3:00pm PST and the VM said that the business was closed. WHAT IS GOING ON? This is why competition is needed, if I had an option to choose another service provider I would. Your voice message has the audacity to say you value people's time, you clearly do NOT VALUE PEOPLE's time...you waste it! And you lied, saying the expected hold time would be 4min. right now I have been on-hold for 53minutes and counting.

Both my Wife and I have called multiple times to set up service at a new construction residence. We've been placed on hold each time after "talking" with virtual prompted assistance. Our hold times have been for nearly an hour each of the 3 times we've tried across multiple days before hanging up. We called on 6/30/23 and twice on 7/6/23.

I even have service currently at the home we are renting and had service previously at a home I owned.

I spent TWO days attempting to figure out your "smart assistant" Lisa and concluded she is pretty dumb. I litterally called and spoke with Lisa about 20 times. Each time, she eventually hung up on me! The issue is that the home is NEW construction and the address has never been entered into your database. Thus, when 11Lisa asks for my account number OR my address I am stuck. I cannot Pass Go and am always Go Straight To Jail.

My ultimate solution was to 'guess' that if I pretended to b a contractor working on new construction I might be able to trick Lisa into sending me to a live person.

IT WORKED! The live person tried to forward me to a representative that could help... but they were all busy. I have been on now on hold for about 5 minutes as she attempts to confirm that she was able to get in touch with someone to call me ASAP.

Thanks,

Dave Hanks

409 Milano Ct, Dayton, NV 89403

[protected]