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Waste Management [WM]

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Waste Management [WM] Customer Service Contacts

1001 Fannin Street
Houston, Texas
United States - 77002-6711

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Waste Management [WM] Complaints & Reviews

Feb 03, 2019

Waste Management [WM] — Overcharging

Wm charging fee called "service rejected due to contemination every week 3 times continues = $159"...

Waste Management [WM]michael at hhw

He has zero customer service. I was friendly the whole time and he is short and rude. He definitely needs a class of how to be friendly if he is a face for your company. This is two days in a row now. I certainly feel like he hates his job and does not want to be there. The two kids working smiled and were friendly. Michael, I felt like I was inconvenieing him and just ruined his day by pulling up. He demanded my ID instead of asking. Everytime I he opened his mouth he was short and rude.

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    Jan 17, 2019

    Waste Management [WM] — trash being picked up

    On Wednesday, January 16 my residential trash should have been picked up. The road was clear and when calling...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — overcharging at end of contract

    We have had Waste Management for a long time and we followed their guidelines. At end of contract on the last...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — blocking car with dumpsters.

    Waste management drivers are purposely leaving the dumpsters in front of my car blocking it in. Spoke to...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — residential trash services

    I received one bill and then stopped receiving them. I called to make a payment and the agent told me I wa...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — so wish we had competition for these crappy monopolies

    Garbage wasn't picked up on normal day, had to call next day. They said someone would come out and pick it up...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Waste Management [WM] — billing/ customer service

    We signed up for WM online billing, and paid 3 months service at that time. On Monday 11/6/18 they another 3...

    Waste Management [WM] — hiring of minorities

    I have a class A CDL. I am constantly getting messages about openings for a position. I have had four...

    Waste Management [WM]building is looking bad!

    I watched an episode of "Undercover Boss" about Waste Management and I was really impressed with what they did on the show, but where I live (Hobbs, NM) they don't seem to care about the people or the business. Our WM building is starting to look pretty bad. I know that this probably doesn't mean much to you, but it is on one of the main highways in our town and it could use a good cleaning and fresh paint.
    I would appreciate someone checking into this matter. Our town needs to be kept up just as bad as any other.

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — bulk pick up

      I called the first of the week to see about getting a bulk pick up on queen mattress and box springs. They...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — service and billing residential

      Transferred service from one address to another because of moving. 2834 Watson, Simi Valley, CA 93065 to 928...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — dumping facility

      It is 6:54 on a Friday afternoon in Florence, SC at the Pamplico Highway site. We pull up to dump trash and...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — service

      Every week in California, The garbage men never comes by our neighborhood to pick up our trash and our...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — dumpster at business next door to me - j&m building supply elkton tn

      Hi there, I am located at 147 Mulberry Street, Elkton, TN, 38455. Immediately next door to me is an...

      Waste Management [WM] — dumpster delivery/poor customer service

      We scheduled a dumpster to be delivered on 9/21/18 for a time sensitive construction project. We called 5...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — contract and final bill

      So it took awhile - finally got out of the contract - you need to put it in writing 90 days before the...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — garbage cans

      I don't understand what's SO hard to put the garbage cans and the recycle bins back where they belong. They...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM] — call for class action to sue waste management for increased the fee unreasonable and in the middle of our project

      Hi, My company used Waste Management to dump the trash of our construction service. They sent us a quotation...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Waste Management [WM]servicing dumpsters at 3:00, 5:00, 12:00, 7:00, etc

      WM - would you please stop servicing dumpsters between the hours 10:00 and 7:30 near residential homes. There is a group of townhomes next to to pick up locations (3110 Waugh dr, Houston, TX 77019). It wakes up my family and the neighbors in the area. We are a community with families. An example would I want to share is my 8 month old that can't sleep though the banging of the process to empty a dumpster at 3:00, 5:00, etc. It disturbs my entire family.

      I have already called about this and have spoke with Bona about the route. Complaint #9283791 was supposed to stop these kinds of rude awakenings in the middle of the night.

      I work 12 hr days and just want a good night sleep.

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Waste Management [WM]'s response · Sep 26, 2018

          Hello, we are sorry to hear this was not resolved. Thank you for providing the account info. We will have the local site address this. Please let us know if this happens again. ^mp

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